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User Experience Methods and Maturity in Academic Libraries.

Authors :
Young, Scott W. H.
Chao, Zoe
Chandler, Adam
Source :
Information Technology & Libraries. 2020, Vol. 39 Issue 1, p1-31. 31p. 11 Charts, 4 Graphs.
Publication Year :
2020

Abstract

This article presents a mixed-methods study of the methods and maturity of user experience (UX) practice in academic libraries. The authors apply qualitative content analysis and quantitative statistical analysis to a research dataset derived from a survey of UX practitioners. Results reveal the type and extent of UX methods currently in use by practitioners in academic libraries. Themes extracted from the survey responses also reveal a set of factors that influence the development of UX maturity. Analysis and discussion focus on organizational characteristics that influence UX methods and maturity. The authors conclude by offering a library-focused maturity scale with recommended practices for advancing UX maturity in academic libraries. [ABSTRACT FROM AUTHOR]

Details

Language :
English
ISSN :
07309295
Volume :
39
Issue :
1
Database :
Academic Search Index
Journal :
Information Technology & Libraries
Publication Type :
Academic Journal
Accession number :
142453833
Full Text :
https://doi.org/10.6017/ital.v39i1.11787