Η ποιότητα στις υπηρεσίες υγείας.

The concept of quality in medicine is quite complex and complicated due to the different factors that affect it. Those defining factors are diverse and are corresponding with the evaluation levels that refer to the structures and procedures that characterize the function of a health unit as well as the results of the given care, the evaluation of which refers to the outcome of the disease, patient satisfaction as well as doctors and health professionals. The concept of patient satisfaction constitutes the most reliable indicator in order for health care given results to be evaluated. The evaluation provides the ability ïf systemic assessment of the set goals in a given timeframe. The measurement of patient satisfaction targets the programs and health systems evaluation so emerging points can be improved. The benefits-health, social, financial-that come out of the improvement of health services are mainly applicable to patients as well as health professionals, nursing units and the state mechanism. In this paper, through the definitions and the historical recursion of health services, and after studying-understanding the quality and safety factors of patients, based on bibliography, we try to review the securing of the quality of health services, the need for evaluation as well as the effectiveness of quality systems in medicine. [ABSTRACT FROM AUTHOR]