Bowel clinic survey: telephone versus face-to-face consultations.

The article focuses on a questionnaire assessing patient satisfaction in face-to-face consultations compared to telephone consultations at a two-week wait bowel clinic. It states that telephone consultations could possibly be a cost-effective measure that allows patients to reduce travel cost and time. It mentions that in all ten questions patients responded more positively to face-to-face consultations compared to telephone consultations.