Develop a Reporting Structure for Close Calls.

The article encourages health care organizations to develop a reporting culture for close calls, or hazardous situations, unsafe acts of conditions, to ensure safety and quality patient care. Examples of inadequate leadership that suppress a culture of safety are cited. Emphasis is given on the need for all levels of leadership to establish trust and performance expectations in a safe environment. It urges for the elimination of fear of punishment and creation of streamlined reporting method.