The impact of organizational culture and leadership performance on PR professionals' job satisfaction: Testing the joint mediating effects of engagement and trust.

Highlights • A supportive organizational culture is critical to enhance PR professionals' overall job satisfaction. • Leadership performance significantly influences PR professionals' engagement, trust in organization and job satisfaction. • PR professionals' work engagement and trust in organization generate a joint mediating effect on their job satisfaction. • Work engagement is a strong predictor of job satisfaction through its direct influence on trust. Abstract The study examines the impact of critical organizational factors (organizational culture and excellent leader performance) on public relations professionals' overall job satisfaction by focusing on testing the joint mediating effects work engagement and trust could generate. A national online survey of 838 public relations professionals working in a variety of organizations was used as the empirical data to test the relationships in a proposed conceptual model. Results confirmed the strong impact organizational culture and leader performance could have on public relations professionals' work engagement, trust, and job satisfaction. More importantly, results revealed the significant joint mediating effects of engagement and trust on professionals' job satisfaction, when supportive organizational culture and excellent leader performance were achieved. The study concludes with research and practical implications. [ABSTRACT FROM AUTHOR]