Identificación de costos ocultos a partir de un estudio de organización del trabajo en una empresa del sector farmacéutico en Cuba.

Work Organization plays a fundamental role in process efficiency; several authors suggest the need to evaluate its impact on company results through management indicators. In addition, french studies have shown that time administration can cause malfunctions and influence in these hidden costs. Moreover, the International Labor Organization has defined the time types generating wastes in production. All these elements show how the analysis is always from a strategic vision and not with a technical basis for the organization of work. These authors do not explain, or show procedures or methodologies on how toidentify and examine the dysfunctions. Thus, this investigation is aiming at analyzing and quantifying the dysfunctions of the work organization process and to prevent that these dysfunctions affect productivity. The Goal of the investigation is to identify the hidden costs through a work organization study in an enterprise of the pharmaceutical sector in Cuba. The tools employed are the interview, the surveys and checklists. IT was detected through the exploration the main dysfunctions are associated to the nonexistent instruments and necessary tools and the unproductive times caused by lack of work discipline, which generates high level of cost. Consequently, the investigation proposes indicators to monitor the labor process. The procedure applied constitutes a tool to control the existing dysfunctions and costs of the work organization process through indicators. [ABSTRACT FROM AUTHOR]