L'oculométrie peut-elle être utilisée pour étudier le travail de coordonnateur de trafic dans un centre de dégivrage aéronautique centralisé ?

Aircraft ground deicing is necessary to ensure a safe takeoff during freezing conditions in Canada. When the airport is equipped with proper facilities, it is possible to de-ice multiple planes at the same time. The Coordinator of Traffic and Movement (CTM) has to coordinate a massive coactivity between numerous de-icing teams on ground, pilots and other actors involved in the de-icing process. In this context miscommunication can lead to accidents. In this paper, it will be shown that eye-tracking technology is a relevant way to study human factors during communication problems in the aircraft ground de-icing context. The paper is shaped as a literature review focused on eye-tracking application field, which has been conducted to extract the applicable knowledge in eye-tracking technology by searching articles on scientific databases. It is shown in the scientific literature that eye tracking is a relevant means to identify areas of interest, visual attention and mental workload. Results can also be crossed with other questionnaires, as NASA-TLX to evaluate workload perception. Eye tracking then should allow identifying for communication errors between CTM and worker involved in de-icing. [ABSTRACT FROM AUTHOR]