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Customers say Microsoft's high-end support falls short on finding solutions.

Authors :
Foster, Ed
Source :
InfoWorld. 11/02/98, Vol. 20 Issue 44, p129. 1/2p. 1 Black and White Photograph.
Publication Year :
1998

Abstract

Elaborates on customers' complaints about Microsoft Corp.'s support for its Windows NT and BackOffice products. Microsoft's failure to reduce system complexity; Instabilities and incompatibilities created by Microsoft's upgrade for profitability; Inexperience of customer support personnel.

Subjects

Subjects :
*COMPUTER operating systems
*MICROSOFT software
*CUSTOMER services
*COMPUTER software

Details

Language :
English
ISSN :
01996649
Volume :
20
Issue :
44
Database :
Academic Search Index
Journal :
InfoWorld
Publication Type :
Periodical
Accession number :
1270603

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Authors Abstract Subjects Details