Rethinking Docent Training at the Montreal Museum of Fine Arts: A Pilot Project.

In 2014-2015, the Montreal Museum of Fine Arts (MMFA) and Concordia University's School of Extended Learning conducted a joint pilot project with the objective of determining the effectiveness of a new approach for training volunteer museum guides based on a dialogic method. In this paper, we address: (i) the conceptualization of alternative training based on dialogic concepts; (ii) the development of a new course outline; (iii) the trial period during which volunteers took part in test training; (iv) and, finally, aspects of what we learned during this undertaking. This pilot project is important because it will influence future docent training at the MMFA and possibly elsewhere. [ABSTRACT FROM AUTHOR]