Siebel pushes UpShot further.

Siebel Systems Inc. is adding customer service capabilities to its UpShot Edition hosted CRM service, giving enterprises the opportunity to extend the technology to more users in an organisation. Last week Siebel pumped up its hosted customer relationship management's sales and marketing services with added customer service and support capabilities. Siebel, of San Mateo, California, completed the acquisition of UpShot Corp., of Mountain View, California, last month. The new services could allow current UpShot Edition customer AccuWeather Inc. to add 25 more users to its UpShot deployment, said Kathy Fiore, CIO at AccuWeather, which has more than 40 UpShot users, mostly in sales.