More Consumers Reach Out to Touch the Screen.

Reports on the growth in the use of self-service machines in the United States. Increase in public faith in technology; Decrease in satisfaction with traditional forms of customer service; Attempt of businesses to speed up the automation process in an effort to cut down on labor costs; Comments of consumers on self-service check-out lines in supermarkets; Industries experimenting with automation including banks, supermarkets, airlines, fast food restaurants, and ski resorts; Psychological aspects of human-computer interaction.