Supporting staff to respond effectively to informal complaints: findings from an action research study.

MLA

Allan, Helen T., et al. “Supporting Staff to Respond Effectively to Informal Complaints: Findings from an Action Research Study.” Journal of Clinical Nursing (John Wiley & Sons, Inc.), vol. 24, no. 15–16, Aug. 2015, pp. 2106–14. EBSCOhost, https://doi.org/10.1111/jocn.12770.

APA

Allan, H. T., Odelius, A. C., Hunter, B. J., Bryan, K., Knibb, W., Shawe, J., & Gallagher, A. (2015). Supporting staff to respond effectively to informal complaints: findings from an action research study. Journal of Clinical Nursing (John Wiley & Sons, Inc.), 24(15–16), 2106–2114. https://doi.org/10.1111/jocn.12770

Chicago

Allan, Helen T, Ann Christine Odelius, Billie J Hunter, Karen Bryan, Wendy Knibb, Jill Shawe, and Ann Gallagher. 2015. “Supporting Staff to Respond Effectively to Informal Complaints: Findings from an Action Research Study.” Journal of Clinical Nursing (John Wiley & Sons, Inc.) 24 (15–16): 2106–14. doi:10.1111/jocn.12770.