Technical Communication: How A Few Great Companies Get It Done.

Purpose: This article introduces a special issue assessing the attitudes, ideas, and practices of technical communication managers representing several prominent companies on the Society for Technical Communication's Advisory Council in 2013-2014. Method: The research team used a modified Delphi method to assess the opinions of this group of experts over several rounds. This article describes and justifies the methodological approach of the entire study. Results: The results are described in three individual articles following this introduction in the special issue, taking up the topics respectively of Identities and Relationships, Products and Processes, and Training and Education. Conclusion: Technical communication should pay more attention to the perspective of publications managers. [ABSTRACT FROM AUTHOR]