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FIRST Help IS BEST.

Authors :
Gilhooly, Kym
Source :
Computerworld. 9/8/2003, Vol. 37 Issue 36, p23. 2p. 1 Color Photograph.
Publication Year :
2003

Abstract

Focuses on the role of help desk in solving computer problems of customers in the U.S. Costs of help desk; Application of remote support tools by Level 1 agents; Assisted service functionalities included in remote support products.

Subjects

Subjects :
*COMPUTER technical support
*CUSTOMER services
*CALL centers
*COMPUTER industry

Details

Language :
English
ISSN :
00104841
Volume :
37
Issue :
36
Database :
Academic Search Index
Journal :
Computerworld
Publication Type :
Periodical
Accession number :
10843266

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Authors Abstract Subjects Details