Cite
'All the services were excellent. It is when the human element comes in that things go wrong': dissatisfaction with hospital care in the last year of life.
MLA
Rogers A, et al. “‘All the Services Were Excellent. It Is When the Human Element Comes in That Things Go Wrong’: Dissatisfaction with Hospital Care in the Last Year of Life.” Journal of Advanced Nursing (Wiley-Blackwell), vol. 31, no. 4, Apr. 2000, pp. 768–74. EBSCOhost, https://doi.org/10.1046/j.1365-2648.2000.01347.x.
APA
Rogers A, Karlsen S, & Addington-Hall J. (2000). “All the services were excellent. It is when the human element comes in that things go wrong”: dissatisfaction with hospital care in the last year of life. Journal of Advanced Nursing (Wiley-Blackwell), 31(4), 768–774. https://doi.org/10.1046/j.1365-2648.2000.01347.x
Chicago
Rogers A, Karlsen S, and Addington-Hall J. 2000. “‘All the Services Were Excellent. It Is When the Human Element Comes in That Things Go Wrong’: Dissatisfaction with Hospital Care in the Last Year of Life.” Journal of Advanced Nursing (Wiley-Blackwell) 31 (4): 768–74. doi:10.1046/j.1365-2648.2000.01347.x.