Cite
5 Hot Customer Service Technologies.
MLA
Klie, Leonard. “5 Hot Customer Service Technologies. (Cover Story).” CRM Magazine, vol. 18, no. 12, Dec. 2014, pp. 18–22. EBSCOhost, widgets.ebscohost.com/prod/customlink/proxify/proxify.php?count=1&encode=0&proxy=&find_1=&replace_1=&target=https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&scope=site&db=asx&AN=102601198&authtype=sso&custid=ns315887.
APA
Klie, L. (2014). 5 Hot Customer Service Technologies. (Cover story). CRM Magazine, 18(12), 18–22.
Chicago
Klie, Leonard. 2014. “5 Hot Customer Service Technologies. (Cover Story).” CRM Magazine 18 (12): 18–22. http://widgets.ebscohost.com/prod/customlink/proxify/proxify.php?count=1&encode=0&proxy=&find_1=&replace_1=&target=https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&scope=site&db=asx&AN=102601198&authtype=sso&custid=ns315887.