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Managing the burden of a high-risk hereditary cancer genetic test result, probands are also often tasked with communicating cancer risk information to their family members. Predictably, this duty to warn is associated with emotional and logistical complications. To improve support and outcomes for these patients and their family members, this study aimed to deepen understanding of the hereditary cancer risk communication process. We conducted semi-structured interviews with ConnectMyVariant users that had a familial pathogenic variant in genes associated with hereditary breast and ovarian cancer. During the interviews, the participant and researcher collaboratively developed a communication timeline to represent the longitudinal experience of the participant. We found clear evidence that hereditary breast and ovarian cancer risk communication occurs through successive, ongoing interactions. Follow-up and ongoing communication events preceded 40.8% of the total familial testing reported, corresponding with a correlation coefficient of 0.44. Additionally, we characterized patterns unique to extended family communication. Lastly, our findings provide insight to how probands assess hereditary risk communication. Further validation of these results will inform probands and genetic health professionals of effective patterns when sharing hereditary cancer risk information.

The research deals with the problem of teaching successful communication skills to the foreign language students. Such skills allow one to realize all the functions of the communication which is extremely important nowadays when some kind of dissonance can be found in many spheres of communication (politics, intercultural and interpersonal communication). The aim of the research is to use the revealed models of communicative situation of agreement in teaching students of linguistic departments successful communication on Business English topics. The hypothesis is the following: developing the skills of negotiation in the course of Business English (topics “Negotiations”, “Telephone Conversation”, “Signing a Contract”) will be more effective if it is based on communicative models of agreement. During the research the factors of successful communication were studied (V. A. Kan-Kalik, A. P. Sharuhin). About 120 communicative situations of agreement were analyzed; afterwards they were made into universal models. Two of them are described in this article. On the basis of the models the schemes of dialogues and cards for role-plays were developed and then used in the language classroom. 72 bachelor and master degree students of the Institute of Foreign Languages, USPU (Russia), and University American College Skopje (Republic of Macedonia) took part in the research (aged 18–25, 85% female). The contribution of each author in this research is the following: D. Starkova – 40%, A. Mursich – 40%, I. Trajanovska – 20%. Several variants of solving the problem and several ways of developing the role-play can be suggested to every model which proves their versatility and practical value. The following students’skills have improved: the skill to give arguments, to make an appealing suggestion, to give reasons for refusal, to understand one’s partner, to find a compromise.

В статье рассматривается проблема формирования навыков успешного общения у студентов языкового вуза., The research deals with the problem of teaching successful communication skills to the foreignlanguage students. Such skills allow one to realize all the functions of the communication which is extremelyimportant nowadays when some kind of dissonance can be found in many spheres of communication (politics,intercultural and interpersonal communication., Филологический класс, Issue Т. 25, № 2, Pages 218-226

En este documento se analizan los impactos que se generan al implementar tecnología en las entidades financieras colombianas. Permite mejorar los procesos finales y genera un valor agregado para la empresa en cuanto al servicio al cliente. Evaluando la implicación del talento humano como factor determinante para cumplir los objetivos de los procesos de cambio. Se analizarán los principales desafíos que se deben afrontar en estos tipos de proyectos teniendo en cuenta que en un mercado tan cambiante es posible que lo que se planea en una fase inicial no se implemente de forma satisfactoria o deba tener grandes cambios para acoplarse a la realidad actual del mercado, de igual forma se mostrarán las variables más significativas que pueden determinar el éxito o fracaso de la implementación. Una de ellas es el que se refiere al recurso humano de la organización. Las personas son el eje del desarrollo y sus mejores cualidades y defectos afectan la evolución del mismo. Las directivas no pueden obviar esta realidad y por el contrario deben propender a contar con mecanismos que faciliten la interacción vertical y transversal de todos los miembros de los equipos. También es importante la vinculación emocional de las participantes en el proyecto. This document analyzes the impacts generated by implementing technology in Colombian financial institutions. It allows to improve the final processes and generates added value for the company in terms of customer service. Evaluating the involvement of human talent as a determining factor to meet the objectives of the processes of change. The main challenges that must be faced in these types of projects will be analyzed taking into account that in such a changing market it is possible that what is planned in an initial phase is not implemented satisfactorily or should have major changes to fit reality The current market will also show the most significant variables that can determine the success or failure of the implementation. One of those variables is that which refers to the organization's human resource. People are the axis of development and their best qualities and defects affect the evolution of development, Directives cannot ignore this reality and, on the contrary, must tend to have mechanisms that facilitate vertical and transversal interaction of all team members. . The emotional bonding of the participants in the project is also important. Especialización

Постановка задачи. В статье рассматриваются и анализируются объективные и субъективные предпосылки, влияющие на процесс обучения. На основе исследования поведения студентов неязыкового вуза представлены различные поведенческие стереотипы и предлагаются способы успешной коммуникации в зависимости от личностнопсихологических факторов. Результаты. В статье выявлены условия, влияющие на процесс усвоения иностранного языка студентами технических вузов, проанализировано поведение студентов в процессе их коммуникации на занятиях по иностранному языку и в соответствии с полученными данными определены личностнопсихологические стереотипы поведения. Исследованы принципы, заложенные в основе эффективного процесса обучения. Указываются факторы, определяющие успешное усвоение иностранного языка. Представлены пути дифференцированного подхода к студентам профильных специальностей с различными личностноповеденческими характеристиками. Выводы. Поведение обучающихся тесно связано с их коммуникативными, когнитивными способностями и психологическими особенностями. К принципам, оказывающим влияние на эффективность обучения студентов в техническом вузе, относятся: принцип проблемности, принцип дифференцированного подхода, принцип коммуникативноситуативного подхода, принцип вариативной работы. Реализации данных принципов способствуют следующие факторы: мотивация, постепенный подход к обучению, эмоциональная вовлеченность, заинтересованность, готовность к ошибкам. Эффективность процесса обучения иностранному языку зависит от следующих критериев: мотивационного, эмоционального, когнитивного, личностного, психофизиологического и др. Важным также является применение дифференцированного подхода, который позволят учитывать поведенческий аспект при планировании учебных занятий., Statement of the problem. The article discusses and analyzes the objective and subjective preconditions that affect the learning process, on the basis of a study conducted with the students of a nonlinguistic university, various behavioral stereotypes are presented and methods of successful communication are suggested depending on personal psychological factors. Results. The article identifies the conditions affecting the process of learning a foreign language by students of technical universities, analyzes the behavior of students in the process of their communication in a foreign language classroom, and in accordance with the data obtained, personalitypsychological stereotypes of behavior are determined. The principles underlying the effective learning process are investigated. The factors determining the successful acquisition of a foreign language are indicated. The ways of a differentiated approach to students of technical specialties with various personality and behavioral characteristics are presented. Conclusion. The behavior of students is closely related to their communicative, cognitive abilities and psychological characteristics. The principles that influence the effectiveness of student learning at a technical university include: the principle of problematicity, the principle of a differentiated approach, the principle of a communicativesituational approach, the principle of variable work. The following factors contribute to the implementation of these principles: motivation, a gradual approach to learning, emotional involvement, interest, and error preparedness. The effectiveness of the process of teaching a foreign language depends on the following criteria: motivational, emotional, cognitive, personal, psychophysiological, etc. It is also important to use a differentiated approach that will allow you to take into account the behavioral aspect when planning foreign language classes., №3(43) (2019)

V okviru zaključnega dela smo predstavili problem komuniciranja na projektu. Komuniciranje je ključno za uspeh projekta, kjer želimo v omejenem času in z omejenimi sredstvi doseči zastavljen cilj. S komuniciranjem želimo podati vse potrebne informacije za zaposlene, jih s tem motivirati, da delo uspešno opravijo. Na projektu Masivna montažna hiša je podjetje komuniciralo z zaposlenimi in zunanjimi izvajalci s pomočjo internega, poslovnega in tržnega komuniciranja. Interno komuniciranje je uporabljalo z zaposlenimi v podjetju, poslovno komuniciranje z zunanjimi izvajalci, tržno komuniciranje pa z naročnikom projekta. Skozi raziskavo na projektu Masivna montažna hiša smo prišli do rezultatov, da je bilo komuniciranje na projektu pomanjkljivo, saj je prevladovalo predvsem enosmerno komuniciranje, premalo je bilo dvosmernega komuniciranja, zato vam bomo predstavili izboljšano komuniciranje na projektu. Throughout our final thesis we presented the difficulties of communication on a project. Communication is crucial for the success of a project, where we want to achieve a set goal in a limited amount of time and with limited resources. With communication we strive to provide all the necessary information to our employees, motivating them to successfully complete their work. On the Masivna montažna hiša project, the company communicated with employees and external contractors through internal, commercial and marketing communication. Internal communication is used with employees within the company. Business communication is used with external contractors and marketing communication is used with the project owner. Through our research on the Masivna montažna hiša project, we have come to the conclusion that communication on the project was inadequate, since there was too much one-way communication and a lack of two-way communication. For this reason we shall present an improved way of communication on the project.

Ovaj završni rad prikazuje šutnju kao važan faktor u poslovnoj komunikaciji i poslovanju općenito. Šutnja je ključan dio poslovne komunikacije, zbog toga što je važno da se poruke i informacije, koje kontinuirano kolaju od menadžmenta do zaposlenika, prenesu što brže, jasnije i jednostavnije. Šutnjom se postiže učinkovitost i uspješnost u komunikaciji, jer slušamo i razumijemo ono što nam sugovornik želi reći. Značenje šutnje u poslovnoj komunikaciji može se isčitati iz neverbalne komunikacije osobe koja šuti. Izrazi lica, govor tijela, način odijevanja, gestikulacija, ton glasa, položaj tijela, sve su to karakteristike neverbalne komunikacije koje odaju osobu, a ona ne mora ništa izgovoriti. Svaka osoba koja je dobar komunikator, znat će prepoznati neverbalne znakove i poistovijetiti ih s verbalnom komunikacijom osobe. Šutnja uz sve svoje pozitivne karakteristike, može rezultirati posljedicama ukoliko se koristi na neispravan način. Zadržavanje važnih informacija koje se tiču poslovanja poduzeća i svih zaposlenika, donose negativne posljedice o kojima ovisi postojanje poduzeća. Time se gubi kvaliteta rada zaposlenika, motivacija, ugodna radna atmosfera, povjerenje, nastaju sukobi i nesporazumi unutar poduzeća. Svaka uspješna komunikacija temelji se na slušanju, razumijevanju i interesu osobe za komunikaciju s govornikom. Osoba koja govori želi biti saslušana, shvaćena i prihvaćena od strane okoline u kojoj se nalazi. Također, ključan faktor za uspješnost komunikacije je i šutnja, kojom sugovorniku dajemo do znanja da ga slušamo i pokazujemo interes za ono što nam želi reći. Svaka osoba koja je dobar komunikator zna šutjeti, jer je za šutnju potrebna samodisciplina i volja. Provedeno je istraživanje o tome koliko ljudi znaju o ulozi šutnje u komunikaciji i razmišljaju li o njoj na pozitivan ili negativan način. Istraživanje je provedeno u RH putem Google docs alata u kojem je sudjelovalo 74 ispitanika, više žena nego muškaraca. Istraživanje je pokazalo da ispitanici imaju vrlo podijeljena mišljenja o šutnji, što zapravo upućuje na to da ju različito tumače, a to znači da se u pogledu upotrebe šutnje u komunikaciji neće razumjeti, jer će ju različito interpretirati. Koliko bi mogla biti korisna u komunikaciji u različitim situacijama, toliko je i nepoželjna, jer joj se pridaju različita značenja pa prije može unijeti nesporazume u komunikaciju. This final work shows silence as an important factor in business communication and business in general. Silence is a key part of business communication, because it's important that messages and information which are continually circulating from management to employees are transmitted as quickly, clearer and simpler. Silence achieves efficiency and success in communication, because we listen and understand what the interlocutor intends to say. The meaning of silence in business communication can be read from the non-verbal communication of a person who is silent. Facial expressions, body language, the way of dressing, gesture, tone of voice, body position, all these are characteristics of nonverbal communication which garnish the person, and she doesn't have to say anything. Any person who is a good communicator will be able to recognize nonverbal signs and identify them with verbal communication of a person. Silence with all its positive features can result in consequences if used in an incorrect manner. Keeping important information regarding the business operations of the company and all the employees, brings about the negative consequences of the existence of the company. This results in the loss of employee quality, motivation, pleasant working atmosphere, confidence, conflicts and chaos within the company. Every successful communication is based on the listening, understanding and interest of the person communicating with the speaker. The person speaking wants to be heard, understood and accepted by the surrounding environment. Also, the key factor for communicating success is silence, which lets the conversant know that we are listening and showing interest in what he or she wants to say. Any person who is a good communicator can keep silent, because silence requires self-discipline and will. Research was conducted on how many people know about the role of silence in communication and whether they think about it in a positive or negative way. The research was conducted in the Republic of Croatia through the Google docs tool, involving 74 respondents, more women than men. Research has shown that respondents have a very divided view of silence, which implies that they interpret it differently, which means that in terms of using silence in communication it won't be understood because it will interpret it differently. How much it can be useful in communicating in different situations, it's also unwanted because it can be attached to different meanings and it can make misunderstandings in communication.

An abundance of research has been conducted on interactions between native speakers (NS) and non-native speakers (NNS), which has demonstrated that native speakers make conversational adjustments depending on whether they are speaking to a native or a non-native speaker. The intention of this study is to build upon the very small existing literature on interactions between non-native English speaking pairs and non-native directed speech in mixed pairs (NNS/NS) to investigate whether non-native speakers make conversational adjustments when interacting with native or non-native speakers. The present study examined NS/NS, NNS/NS and NNS/NNS interactions using a map task that portrayed similar and ambiguous items to encourage negotiation. The results show that the NNS/NNS pairs take the longest time to complete the map task. Mixed pairs complete the task faster than NNS/NNS and NS/NS pairs but have the lowest map accuracy of all conditions. Non-natives in the NNS/NNS condition used significantly more words than non-natives in the NNS/NS condition, which demonstrates that non-natives make conversational adjustments depending on whether they are interacting with a native or a non-native speaker.

Subject of the research is quality of the organizational behavior in terms of communication of Croatian drug wholesalers. The main objective of this study was to determine differences in the communication profiles of the management in the Croatian drug wholesalers in relation to gender, management education and learning communication skills. The sample comprised 74 managers of Croatian drug wholesalers from mid-level management in Zagreb. Questionnaire for measuring communication profile was used and factors of differences were determined in patterns of communication of managers in drug wholesalers based on the variables: gender, management education and improving communication skills. Results showed that knowledge about successful and quality communication of managers in Croatian drug wholesalers is at the medium level of development. Differences in communication habits of managers according to gender were not found. Differences in communication habits of managers in relation to management education were not found. The single statistically significant difference was found in the communication etiquette. Finally, there is no statistically significant difference in communication habits of managers in relation to learning communication skills., Predmet ovog istraživanja je kvaliteta organizacijskog ponašanja s aspekta komuniciranja u hrvatskim veledrogerijama. Glavni cilj istraživanja bio je utvrditi razlike u komunikološkim profilima menadžera u hrvatskim veledrogerijama u odnosu na spol, menadžersko obrazovanje te učenje komunikacijskih vještina. Uzorak je obuhvatio 74 menadžera hrvatskih veledrogerija srednjeg nivoa rukovođenja na području grada Zagreba. Korišten je Upitnik za mjerenje komunikološkog profila, na temelju kojeg su utvrđeni faktori razlika u navikama komunikacije menadžera u veledrogerijama na temelju varijabli: spol, menadžersko obrazovanje te učenje komunikacijskih vještina. Rezultati su pokazali da je znanje menadžera hrvatskih veledrogerija o uspješnoj i kvalitetnoj komunikaciji na osrednjoj razini razvijenosti. Nisu pronađene spolne razlike u navikama komuniciranja. Nisu pronađene ni razlike u navikama komuniciranja menadžera u odnosu na menadžersko obrazovanje škole. Jedina statistički značajna razlika pronađena je u komunikacijskom bontonu. Konačno, ne postoji statistički značajna razlika u navikama komuniciranja menadžera u odnosu na učenje komunikacijskih vještina.

Communicating is a need in today’s business world; if professionals are not able to express their ideas appropriately, it will be difficult for them to reach positive agreements while operating internationally. This special issue of Ibérica is devoted to the analysis of successful experiences aimed at communicating accurately in intercultural and international business settings. Needless to say, the traditional difference between domestic and foreign markets has basically disappeared nowadays, as trade barriers have been removed thanks to the increasing amount of commercial agreements among countries. This situation has forced professionals to learn languages in order to survive in international markets, where they will have to find their space against a larger number of competitors (Selmier II & Oh, 2012). As a result of this new international stage, learning other languages has become a must for most of those professionals, and English is often used as the business lingua franca in order to negotiate internationally (Ehrenreich, 2010; Evans, 2013). Nevertheless, this can present some challenges, as Rogerson-Revell (2007) pointed out, as in many situations these communicative interactions are carried out among speakers whose native language is not English (Kankaanranta & Lu, 2013; Nickerson & Crawford-Camiciottoli, 2013). Additionally, we should also consider that these challenges may not only be linguistic, but also cultural.

Subject of the research is quality of the organizational behavior in terms of communication of Croatian drug wholesalers. The main objective of this study was to determine differences in the communication profiles of the management in the Croatian drug wholesalers in relation to gender, management education and learning communication skills. The sample comprised 74 managers of Croatian drug wholesalers from mid-level management in Zagreb. Questionnaire for measuring communication profile was used and factors of differences were determined in patterns of communication of managers in drug wholesalers based on the variables: gender, management education and improving communication skills. Results showed that knowledge about successful and quality communication of managers in Croatian drug wholesalers is at the medium level of development. Differences in communication habits of managers according to gender were not found. Differences in communication habits of managers in relation to management education were not found. The single statistically significant difference was found in the communication etiquette. Finally, there is no statistically significant difference in communication habits of managers in relation to learning communication skills.

The subject of this research is the management of Croatian drug wholesalers, or the quality of the organizational behavior of the management from the aspect of communication. The main goal of this study was to determine the profile of communication management in Croatian drug wholesale stores. The sample included 74 managers of Croatian drug wholesale stores mid-level management in the territory of the City of Zagreb. We used a Questionnaire for measuring the ommunication profiles. The results showed that knowledge managers of Croatian drug wholesale stores about successful and quality communication is only on moderately high level (about average). Specifically, the responses of managers in Croatian drug wholesale stores showed slight deviations below the desirable level of 80% of expected responses (70.86%).There is no statistically significant correlation between the length of managerial experience and years of service at all and preferred communication profile. Also, there are few significant intercorrelations between the various aspects of desired communication profile.

Video Interaction Guidance (VIG) or Video Home Training (VHT) was introduced to the Czech Republic in 1993. SPIN is a provider of education, training and supervision, a non- governmental organization dedicated to VIG/VHT in Czech Republic. The method was conceived in the Netherlands in the 80's, the country from where it is still spread to the whole world, especially to Europe. The method's theory is broadly based on developmental psychology theories, ethnology, learning theories and theories of communication. Initially, the VHT was used as an intervention method focused on families with children, later it entered the fields of education and other professional help and was known as VIG. This Diploma Thesis brings essential information about the VHT/VIG Method, its theoretical basis and applications. The thesis also deals with the programmes of primary prevention in the Czech Republic and Europe. The theoretical part concludes with a description of field where VHT/VIG can be used in primary prevention programmes. In the qualitative study, we describe case studies of seven lecturers of primary prevention who undertook the method VHT/VIG. The data were acquired in the process of observation (participative observation and video-analysis), via semi-structured interviews and questionnaires. We attempted...