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The increase in the cumulative growth of international visitors to Indonesia between 2014 and 2018 compared to the preceding five-year period indicated that the tourism industry in Indonesia had promising growth potential. However, due to disruption in 2020 and 2021 during Pandemic period, the pre-pandemic projection of 230 million arrivals by 2026 will now be reached in 2028. This study aimed to examine the impact of the Muslim Customer Perceived Value (MCPV) on customer loyalty through customer satisfaction as an intervening variable among Muslims. In addition, study the impact of the religiosity of Muslim customers on customer satisfaction and loyalty among Muslims, as well as the impact of customer satisfaction on customer loyalty among Muslims. This study makes use of SEM (Structural Equation Modeling) for its analysis. According to the results of the investigation, various variables, including religiosity, and customer satisfaction have a strong positive effect on the variable of customer loyalty. However, there is no effect on the Muslim customer perceived value and the loyalty of Muslim customers. [ABSTRACT FROM AUTHOR]

This study investigates the role of the traditional community group, konbit, in post-disaster recovery within earthquake-affected rural villages in Haiti in 2021. Despite geographical isolation and limited resources, these villages challenge assumptions about low social capital post-disaster. Utilizing a mixed-method approach combining qualitative interviews and quantitative Structural Equation Modeling (SEM), the study addresses three research questions: (1) How does konbit participation influence cognitive and structural social capital post-disaster? (2) What short-term and long-term impacts does konbit participation have on community recovery? and (3) How do cognitive and structural social capital affect different phases of post-disaster recovery? Data collected from 592 households through stratified random sampling across villages reveal that konbit participation significantly enhances both cognitive and structural social capital, with cognitive capital crucial for immediate recovery and structural capital vital for long-term resilience. Konbit emerges as a versatile catalyst, driving both immediate and sustained recovery efforts. Emphasizing the importance of community-centric approaches, the findings advocate for tailored interventions leveraging the strengths of cognitive and structural social capital within konbit and similar community groups, thus advancing research in community-centric disaster recovery strategies. [ABSTRACT FROM AUTHOR]

The use of smartphone technology has been beneficial. One of smartphone utilization is the use of Mobile Banking. However, the adoption rate of Mobile Banking technology in Indonesia is still relatively low. This research aims to know the adoption rate of Mobile Banking in Indonesia using Technology Acceptance Model. Based on the result, it shows that the influence of self-efficacy on perceived ease of use, self-efficacy and perceived credibility on attitude towards use, and attitudes towards use on adoption intentions provide significant value. The result can conclude that users are confident and trusted in themself in using the M-Banking application. Still, users do not feel the ease and usefulness offered by the M-Banking application in Indonesia. [ABSTRACT FROM AUTHOR]

Recent natural hazards (floods and wildfires) which hit some of the most visited Greek tourist destinations during the summer season 2018 are threatening to decrease the number of tourist visits in the affected regions. As these regions, being namely Chalkidiki, Olympic Riviera and regions surrounding Athens and Thessaloniki, are the most popular summer destinations for Serbian tourists, it is interesting to examine how natural hazards that occurred there influence tourist behavior based on the perceived risk. The study aims to explore the role of psychological factors such as different personality traits and tourism worries on the tourist behavior based on the perceived risk of affected destinations. Moreover, the assumption was that tourism worrieswill mediate the relationship between analyzed personality traits and tourist behavior based on the perceived risk. Although previous studies investigated the effect of different psychological factors on tourist behavior based on the perceived risk, this is the first study to explore the interaction of different psychological factors including tourism worries, which previously were not analyzed in this context. Besides theoretical contribution, practical implications are also further discussed in the paper within the realm of their use for destination managers.

Mobile Technology is creating a range of tremendous opportunities and new revenue streams for businesses across industry sectors through the delivery of chargeable mobile products and services via the deployment of innovative value-added solutions that exploit the commercial benefits of mobility. To keep up with the pace of change, companies increasingly want to understand the behavioral attitude of the modern mobile consumer. The aim of this paper is to find out users' reaction towards different parameters that would influence their intention to utilize their mobile devices in order to purchase products and services online focusing on the current Greek reality. The extant literature focuses on understanding the factors that might affect consumers' behavior intention to adopt m-shopping; these studies are mostly based on behavioral intention theories, such as Technology Acceptance Model, Diffusion of Innovation and Unified Theory of Acceptance and Use of Technology. In this study, new theoretical constructs are combined with existing evidence in order to extend the Technology Acceptance Model as it was initially established by Davis and later further enriched by other researchers. The proposed model includes behavioral intention, mobile skillfulness, enjoyment, anxiety, perceived usefulness, perceived ease of use, trust, relationship drivers, and innovativeness. [ABSTRACT FROM AUTHOR]

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Purpose -- This paper aims to show how the relative global status of a country influences its internal country reputation and resulting social cognitions of citizens. Design/methodology/approach -- The theories of social identity and collective self-esteem were employed to explain how self-assessment and evaluations of a country's reputation are regulated by social concepts and vice versa. The structural equation modeling technique was employed to estimate the conjectural relations. Findings -- The groups which people belong to are their primary source of pride and self-esteem. But if a country is negatively stereotyped on the global stage, it weakens the ability of people to live their nation's brand. A formidable nation's brand can only be constructed if people are deeply involved and committed to it. Practical implications -- The results of this study have implications for policymakers, nation's branding experts and researchers to focus on internal branding of nations. The academicians and researchers should focus more on the internal audiences in their role as a "communication medium" to external audiences. A more purposeful internal branding will promote community strengthening and enable people to act as a mouth piece in communicating a desired experience to external audiences. Originality/value -- The existing nations branding literature does not show how relative global status of a country influences self-assessment and evaluations of people's associations with that country. The present study aims to fill this gap by drawing on the theories of social identity, self-categorization and collective self-esteem to show how people's self-perception in negatively perceived countries is regulated in relation to their country's relative global status and its influence on resulting social cognitions. [ABSTRACT FROM AUTHOR]

Purpose -- The purpose of this paper is to propose and test a conceptual framework of attitudinal constructs that influence attitude toward the brand in movie product placements. Advertising literature is replete with studies on factors that influence attitude toward the brand (A[sub b]). However, this topic remains under-explored for product placements. Design/methodology/approach -- Our framework showcases several theories to relate attitude and fit constructs to attitudes toward the product placement and attitude toward the brand. We use the structural equation model approach to estimate the conceptual framework. Findings -- Several attitudinal movie constructs (attitude toward the actor, the character and the movie) influence attitude toward the product placement, which in turn mediates the relationship between the former attitudinal constructs and attitude toward the brand. Interestingly, only the fit between the actor and placed brand impacted attitude toward the product placement, with no effects found for the fit between the character and the fit between the movie and brand and the attitude toward the product placement. Research limitations/implications -- We focus on explicit attitudes; implicit attitudes need future research attention. Practical implications -- Findings affirm a key role for the actor featured in the placement in directly or indirectly shaping the attitude toward the brand. Originality/value -- This is the first study to apply the structural equation modeling approach to this research area. [ABSTRACT FROM AUTHOR]

This study validates a model for assessing the relationships among a project manager's leadership style, teamwork, project performance, and stakeholder satisfaction. It determines whether the effect of leadership style on project performance can be mediated by teamwork. An industry-wide survey measured a project manager's leadership style, teamwork, and project outcomes in project performance and stakeholder satisfaction. Structural Equation Modeling (SEM) approach confirmed this research model. Analyses show that a project manager who adopts transactional and transformational leadership can improve teamwork and capital facility project performance. Additionally, stakeholder satisfaction can be achieved with high levels of project success in schedule, cost, and quality performance. These findings show that teamwork can partially mediate relationships between leadership style and project performance. [ABSTRACT FROM AUTHOR]

This paper reports on a study investigating key attributes of service recovery strategies in internet shopping mall. In theses day, service recovery has received important attention in the service operation management literature. Service recovery involves those actions designed to resolve problems, alter negative attitudes of dissatisfied consumers and to ultimately retain these customers. The study examined that service recovery strategies (apology, compensation) impact on the customer satisfaction. And customer satisfaction impacts on customer loyalty with SEM (Structural Equation Modeling). This study can be used a strategic implication for internet shopping mall managers to develop successful service recovery strategies. [ABSTRACT FROM AUTHOR]

• Green B&B promotion strategies for tourist loyalty is a new attempt after COVID-19. • It is one of the first surveying for the restart of Chinese national holiday travel. • A new window of opportunity after the COVID-19 needs to be more focused on a green holiday destination. • The relationships of the green physical environment, WBP, TS, and TL provide implications for hospitality recovery. • Green B&B promotion strategies can be employed for practitioners and policymakers in other countries. This paper attempts to empirically analyze green/healthy B&B promotion strategies for tourism recovery after the first wave of COVID-19. The survey will be meaningful in the real world of B&B tourism recovery, and it was conducted during the first Chinese national holiday without travel restrictions. China was the first country to resume travel after COVID-19. Confirmatory factor analysis (CFA) and structural equation modeling (SEM) were used for testing. The relationships observed among the green/healthy physical environment, well-being perception (WBP), tourist satisfaction (TS), and tourist loyalty (TL) provide a better understanding of how to support sustainable tourism recovery. Green/healthy B&B promotion strategies that focus on a green/healthy physical environment after the health crisis can also be employed in other countries and regions experiencing the same situation. [ABSTRACT FROM AUTHOR]

This study explored green restaurant consumers' self-actualization and self-transcendence motivations that drive customer citizenship behavior (CCB). A survey of green restaurant consumers was administered, and structural equation modeling (SEM) analysis was performed. The findings indicate the presence of positive associations between pride and self-actualization, and healthy social narcissism and self-transcendence. This study also found a positive relationship between self-actualization and self-transcendence, and they are positively associated with CCB. Interestingly, the findings suggest that green restaurant consumers' pride, self-actualization and CCB path is more dominant path vis-à-vis the path from healthy social narcissism mediated by self-transcendence to CCB. [ABSTRACT FROM AUTHOR]