16 results on '"satisfaction measure"'
Search Results
2. Modelling User Interaction with E-commerce Servers
- Author
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Graja, Hubert, McManis, Jennifer, Goos, Gerhard, editor, Hartmanis, Juris, editor, van Leeuwen, Jan, editor, and Lorenz, Pascal, editor
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- 2001
- Full Text
- View/download PDF
Catalog
3. Cross-Cultural Adaptation and Validation of a French Version of the Genetic Counseling Satisfaction Scale (GCSS) as an Outcome Measure of Genetic Counseling for Hereditary Breast and Ovarian Cancer
- Author
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Camille Raîche, Sylvie Pelletier, Hermann Nabi, Johanne Hébert, Arian Omeranovic, Josée Rhéaume, Karine Bouchard, Claire Brousseau, Michel Dorval, Jocelyne Chiquette, Sophie Lauzier, Julie Lapointe, and Célia Villafane-Bernier more...
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genetic counseling ,hereditary breast and ovarian cancer (HBOC) ,reliability ,French ,Leadership and Management ,Health Policy ,Genetic counseling ,Health Informatics ,Cognition ,Article ,Patient satisfaction ,Health Information Management ,validation study ,Scale (social sciences) ,Cross-cultural ,Medicine ,Cognitive interview ,Adaptation (computer science) ,Psychology ,Meaning (linguistics) ,Clinical psychology ,cognitive interview ,cross-cultural adaptation ,satisfaction measure - Abstract
(1) Background: The Genetic Counseling Satisfaction Scale (GCSS) is a widely used tool to evaluate patient satisfaction. To our knowledge, a validated French-language version of this tool is not yet available. This article reports on the cross-cultural adaptation and validation of a French version of the Genetic Counseling Satisfaction Scale (GCSS) to evaluate genetic counseling services for patient consultation in hereditary breast and ovarian cancer (HBOC). (2) Methods: The scale was culturally adapted following guidelines from Beaton et al. (2000). Cognitive interviews were conducted to ensure items were understood according to the intended meaning. The internal consistency, floor and ceiling effects, and testing of group differences were assessed using a sample of 172 patients who attended a pretest group genetic counseling session. (3) Results: Participants understood all items according to the intended meaning. The internal consistency was high for the total scale (0.90) and for the corrected item-to-total correlations (varying between 0.62 and 0.78). No floor or ceiling effects were observed. Group difference analyses generally followed expectations. (4) Conclusion: This process generated a French version of the GCSS that is clearly understood by patients, and has psychometric properties adequately in line those reported for its original English version. more...
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- 2021
- Full Text
- View/download PDF
4. A Critical Review of the E-Satisfaction Literature.
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Qimei Chen, Rodgers, Shelly, and Yi He
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CUSTOMER satisfaction research , *CONSUMER attitudes , *EFFICIENT consumer response , *CUSTOMER loyalty , *CLIENT satisfaction , *COMPUTER user attitudes - Abstract
User satisfaction is essential to the success of any Web site. Satisfaction with electronic environments, or e-satisfaction, drives traffic to Web sites and encourages repeated use of a site. However, the e-satisfaction literature has not been critically examined to assess c-satisfaction scales that currently exist in an effort to determine potential gaps or opportunities for future research. The present study is intended to critically review the existing c-satisfaction literature. We identify problems in defining and measuring e-satisfaction and offer directions for future research. [ABSTRACT FROM AUTHOR] more...
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- 2008
- Full Text
- View/download PDF
5. Investigating effects of cognitively evoked situational context on consumer expectations and subsequent consumer satisfaction and sensory evaluation.
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Lee, Yeon-Joo, Kim, In-Ah, van Hout, Danielle, and Lee, Hye-Seong
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CUSTOMER satisfaction , *SENSORY evaluation , *CONSUMER behavior , *EXPECTATION (Psychology) , *CONSUMER science , *DESCRIPTOR systems , *SENSORY perception - Abstract
• No evidence that including expectation evaluation affects satisfaction/sensory results. • Situational contexts influenced consumer expectations and sensory perception of mayonnaise. • Situational contexts also influenced consumer responses to double-faced attributes. • Double-faced applicability test successfully provided expectation profile with d′ A. • Expectation profile provides insights into consumer evaluative criteria of product attributes in context. Situational factors affect consumer expectations, perception, and satisfaction with product experience and evaluation. Over the last two decades, as the importance of ecological validity has been highly emphasized in sensory and consumer science, many efforts have been made to consider situational context effects with relation to product hedonic/satisfaction and sensory testing. However, there has been little research on understanding consumer expectations about product characteristics in different situational contexts, which may determine consumer evaluative criteria for satisfaction/sensory evaluation. In the present study, SDT expectation measurements adopting two-step rating-based 'double-faced applicability' test with pairs of descriptors (high-end(+) and low-end(−)) was incorporated into satisfaction/sensory tests in experimental laboratory setting in order to investigate cognitively evoked situational context effects on consumer expectations (before tasting) and its consequence on the following satisfaction/sensory evaluation of six different mayonnaises. A cognitive warm-up procedure was conducted with pictures/descriptions of three different situations relevant to mayonnaise consumption. To test the effects of including expectation evaluation in the satisfaction/sensory evaluation, a comparison experiment was designed with/without expectation evaluation. Situational context affected consumer expectations and consequent sensory experience but not overall satisfaction. Situational context effects also interacted with the descriptor conditions (high-end(+) vs. low-end(−) descriptors) in the expectation evaluation. The expectation profile was derived quantitatively as d-prime affect magnitude, which provides a meaningful applicability diagnosis for consumer-relevant attributes. There was no evidence that measuring expectations affected the results of the satisfaction/sensory evaluation, and the results suggest the potential of adopting consumer expectation measurements to identify consumer-relevant attributes in different situational contexts. [ABSTRACT FROM AUTHOR] more...
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- 2021
- Full Text
- View/download PDF
6. Cross-Cultural Adaptation and Validation of a French Version of the Genetic Counseling Satisfaction Scale (GCSS) as an Outcome Measure of Genetic Counseling for Hereditary Breast and Ovarian Cancer.
- Author
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Villafane-Bernier, Célia, Lapointe, Julie, Raîche, Camille, Lauzier, Sophie, Chiquette, Jocelyne, Bouchard, Karine, Pelletier, Sylvie, Omeranovic, Arian, Rhéaume, Josée, Brousseau, Claire, Hébert, Johanne, Dorval, Michel, and Nabi, Hermann more...
- Subjects
GENETIC counseling ,BREAST cancer ,OVARIAN cancer ,COUNSELING ,PSYCHOMETRICS ,TUMOR markers ,PHYSIOLOGICAL adaptation - Abstract
(1) Background: The Genetic Counseling Satisfaction Scale (GCSS) is a widely used tool to evaluate patient satisfaction. To our knowledge, a validated French-language version of this tool is not yet available. This article reports on the cross-cultural adaptation and validation of a French version of the Genetic Counseling Satisfaction Scale (GCSS) to evaluate genetic counseling services for patient consultation in hereditary breast and ovarian cancer (HBOC). (2) Methods: The scale was culturally adapted following guidelines from Beaton et al. (2000). Cognitive interviews were conducted to ensure items were understood according to the intended meaning. The internal consistency, floor and ceiling effects, and testing of group differences were assessed using a sample of 172 patients who attended a pretest group genetic counseling session. (3) Results: Participants understood all items according to the intended meaning. The internal consistency was high for the total scale (0.90) and for the corrected item-to-total correlations (varying between 0.62 and 0.78). No floor or ceiling effects were observed. Group difference analyses generally followed expectations. (4) Conclusion: This process generated a French version of the GCSS that is clearly understood by patients, and has psychometric properties adequately in line those reported for its original English version. [ABSTRACT FROM AUTHOR] more...
- Published
- 2021
- Full Text
- View/download PDF
7. Measuring satisfaction in societies with opinion leaders and mediators
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Universitat Politècnica de Catalunya. Departament de Matemàtiques, Universitat Politècnica de Catalunya. Departament de Ciències de la Computació, Universitat Politècnica de Catalunya. GRTJ - Grup de Recerca en Teoria de Jocs, Universitat Politècnica de Catalunya. ALBCOM - Algorismia, Bioinformàtica, Complexitat i Mètodes Formals, Molinero Albareda, Xavier, Riquelme Csori, F., Serna Iglesias, María José, Universitat Politècnica de Catalunya. Departament de Matemàtiques, Universitat Politècnica de Catalunya. Departament de Ciències de la Computació, Universitat Politècnica de Catalunya. GRTJ - Grup de Recerca en Teoria de Jocs, Universitat Politècnica de Catalunya. ALBCOM - Algorismia, Bioinformàtica, Complexitat i Mètodes Formals, Molinero Albareda, Xavier, Riquelme Csori, F., and Serna Iglesias, María José more...
- Abstract
An opinion leader-follower model (OLF) is a two-action collective decision-making model for societies, in which three kinds of actors are considered, Preprint
- Published
- 2016
8. A Family of Indices for Teaching Evaluation: Experiences in Italian Universities
- Author
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Piero Quatto, Donata Marasini, Crescenzi, F, Mignani, S, Marasini, D, and Quatto, P
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Statistical indices ,Satisfaction measure ,business.industry ,education ,SECS-S/01 - STATISTICA ,Mathematics education ,Medicine ,Natural (music) ,Teaching evaluation ,University teaching ,business ,Value (mathematics) ,Student rating - Abstract
In order to analyze the student ratings of University teaching, several indices summarize the relative frequencies of positive and negative responses in a single numerical value. Focusing on linear functions of response frequencies, the paper studies some interesting families of indices for the measurement of student satisfaction. Special attention is paid to relationships between these families and to a particular family that arises in a natural way. more...
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- 2014
9. A characterization of linear satisfaction measures
- Author
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Donata Marasini, Piero Quatto, Marasini, D, and Quatto, P
- Subjects
Statistics and Probability ,Ordinal data ,Measure (data warehouse) ,Simplex ,Index (economics) ,Satisfaction measure ,Representation theorem ,Ordinal Scale ,Nagumo Kolmogorov de Finetti Theorem ,Function (mathematics) ,Variable (computer science) ,Statistics ,SECS-S/01 - STATISTICA ,Rating ,Mathematics - Abstract
It is natural to assume for rating data an ordinal scale consisting of k categories (in ascending order of satisfaction). At first glance, ratings can be summarized by a location index (as the median), resulting in a synthesis that takes into account the ordinal nature of data. On the other hand, ratings are often converted into scores and treated as a quantitative variable. More generally, it is possible to measure satisfaction by means of a real-valued function defined on the standard simplex and fulfilling some appropriate conditions. In such a context, the aim of this paper is twofold: firstly, to provide a general definition of satisfaction measures and, secondly, to prove a representation Theorem for these measures. © Sapienza Universitá di Roma 2013. more...
- Published
- 2014
10. Descriptive analysis of student ratings
- Author
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MARASINI, DONATA, QUATTO, PIERO, Marasini, D, and Quatto, P
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Satisfaction measure ,SECS-S/01 - STATISTICA ,Teaching evaluation ,Ordinal dispersion ,Student rating - Abstract
Let X be a statistical variable representing student ratings of University teaching. It is natural to assume for X an ordinal scale consisting of k categories (in ascending order of satisfaction). At first glance, student ratings can be summarized by a location index (such as the mode or the median of X) associated with a convenient measure of ordinal dispersion. For instance, the median of X may be associated with the dispersion index of Leti, resulting in a synthesis that takes into account the ordinal nature of data and also communicates information in an effective way. More generally, there are many indexes (such as the ordinal entropy) that can be properly employed to measure the ordinal dispersion. On the other hand, student ratings are often converted into scores and treated as a quantitative variable. More generally, it is possible to measure student satisfaction by means of a real-valued function defined on the standard simplex and satisfying some appropriate conditions. Finally, such a measure of satisfaction can be associated with a suitable measure of variability. more...
- Published
- 2012
11. Descriptive analysis of student ratings
- Author
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QUATTO, PIERO and Quatto, P
- Subjects
Satisfaction measure ,SECS-S/01 - STATISTICA ,Teaching evaluation ,Ordinal dispersion ,Student rating - Abstract
Let X be a statistical variable representing the student ratings of university teaching. It is natural to assume for X an ordinal scale consisting of k categories (in ascending order of student satisfaction). At first glance, student ratings can be summarized by a location index (such as the mode or the median of X) associated with a convenient measure of dispersion and/or asymmetry. For instance, the median of X may be associated with the opposite of the asymmetry index of Leti, resulting in a synthesis that takes into account the ordinal nature of ratings and also communicates information in an effective way. More generally, there are infinitely many indexes (such as the ordinal counterpart of entropy) that can be properly employed to measure the ordinal dispersion. In addition, on the basis of any measure of ordinal dispersion, it is possible to define the corresponding index of ordinal asymmetry. On the other hand, student ratings are often converted into scores and treated as a quantitative variable. More generally, it is possible to measure student satisfaction by means of a suitable real-valued function, which we denote by S. It turns out that S is naturally defined on the standard simplex, where pi is the relative frequency of the category i (i = 1,2,…,k). Besides, it seems necessary that such a function satisfies some appropriate conditions. For example, the function S is expected to reach its minimum at (1,0,…,0) and its maximum at (0,…,0,1). Finally, it is possible to weigh any measure of student satisfaction by a suitable measure of variability. more...
- Published
- 2011
12. A Family of Indices for Teaching Evaluation: Experiences in Italian Universities
- Author
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Crescenzi, F, Mignani, S, Marasini, D, Quatto, P, MARASINI, DONATA, QUATTO, PIERO, Crescenzi, F, Mignani, S, Marasini, D, Quatto, P, MARASINI, DONATA, and QUATTO, PIERO
- Abstract
In order to analyze the student ratings of University teaching, several indices summarize the relative frequencies of positive and negative responses in a single numerical value. Focusing on linear functions of response frequencies, the paper studies some interesting families of indices for the measurement of student satisfaction. Special attention is paid to relationships between these families and to a particular family that arises in a natural way. more...
- Published
- 2014
13. A characterization of linear satisfaction measures
- Author
-
Marasini, D, Quatto, P, MARASINI, DONATA, QUATTO, PIERO, Marasini, D, Quatto, P, MARASINI, DONATA, and QUATTO, PIERO
- Abstract
It is natural to assume for rating data an ordinal scale consisting of k categories (in ascending order of satisfaction). At first glance, ratings can be summarized by a location index (as the median), resulting in a synthesis that takes into account the ordinal nature of data. On the other hand, ratings are often converted into scores and treated as a quantitative variable. More generally, it is possible to measure satisfaction by means of a real-valued function defined on the standard simplex and fulfilling some appropriate conditions. In such a context, the aim of this paper is twofold: firstly, to provide a general definition of satisfaction measures and, secondly, to prove a representation Theorem for these measures. © Sapienza Universitá di Roma 2013. more...
- Published
- 2014
14. Descriptive analysis of student ratings
- Author
-
Marasini, D, Quatto, P, MARASINI, DONATA, QUATTO, PIERO, Marasini, D, Quatto, P, MARASINI, DONATA, and QUATTO, PIERO
- Abstract
Let X be a statistical variable representing student ratings of University teaching. It is natural to assume for X an ordinal scale consisting of k categories (in ascending order of satisfaction). At first glance, student ratings can be summarized by a location index (such as the mode or the median of X) associated with a convenient measure of ordinal dispersion. For instance, the median of X may be associated with the dispersion index of Leti, resulting in a synthesis that takes into account the ordinal nature of data and also communicates information in an effective way. More generally, there are many indexes (such as the ordinal entropy) that can be properly employed to measure the ordinal dispersion. On the other hand, student ratings are often converted into scores and treated as a quantitative variable. More generally, it is possible to measure student satisfaction by means of a real-valued function defined on the standard simplex and satisfying some appropriate conditions. Finally, such a measure of satisfaction can be associated with a suitable measure of variability. more...
- Published
- 2012
15. Descriptive analysis of student ratings
- Author
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Quatto, P, QUATTO, PIERO, Quatto, P, and QUATTO, PIERO
- Abstract
Let X be a statistical variable representing the student ratings of university teaching. It is natural to assume for X an ordinal scale consisting of k categories (in ascending order of student satisfaction). At first glance, student ratings can be summarized by a location index (such as the mode or the median of X) associated with a convenient measure of dispersion and/or asymmetry. For instance, the median of X may be associated with the opposite of the asymmetry index of Leti, resulting in a synthesis that takes into account the ordinal nature of ratings and also communicates information in an effective way. More generally, there are infinitely many indexes (such as the ordinal counterpart of entropy) that can be properly employed to measure the ordinal dispersion. In addition, on the basis of any measure of ordinal dispersion, it is possible to define the corresponding index of ordinal asymmetry. On the other hand, student ratings are often converted into scores and treated as a quantitative variable. More generally, it is possible to measure student satisfaction by means of a suitable real-valued function, which we denote by S. It turns out that S is naturally defined on the standard simplex, where pi is the relative frequency of the category i (i = 1,2,...,k). Besides, it seems necessary that such a function satisfies some appropriate conditions. For example, the function S is expected to reach its minimum at (1,0,...,0) and its maximum at (0,...,0,1). Finally, it is possible to weigh any measure of student satisfaction by a suitable measure of variability. more...
- Published
- 2011
16. Measuring satisfaction in societies with opinion leaders and mediators
- Author
-
Molinero Albareda, Xavier|||0000-0002-5203-4347, Riquelme Csori, F., Serna Iglesias, María José|||0000-0001-9729-8648, Universitat Politècnica de Catalunya. Departament de Matemàtiques, Universitat Politècnica de Catalunya. Departament de Ciències de la Computació, Universitat Politècnica de Catalunya. GRTJ - Grup de Recerca en Teoria de Jocs, and Universitat Politècnica de Catalunya. ALBCOM - Algorismia, Bioinformàtica, Complexitat i Mètodes Formals more...
- Subjects
Satisfaction measure ,Decisió de grup ,Simple game ,Computat ional complexity ,91 Game theory, economics, social and behavioral sciences::91A Game theory [Classificació AMS] ,Social networks ,Influence game ,Group decision making ,Computational complexity ,Xarxes socials ,Banzhaf value ,Opinion leader-follower modelL ,Jocs, Teoria de ,Decisió, Presa de -- Models matemàtics ,Collective decision-making model ,Complexitat computacional ,Matemàtiques i estadística::Investigació operativa::Teoria de jocs [Àrees temàtiques de la UPC] ,Game theory - Abstract
An opinion leader-follower model (OLF) is a two-action collective decision-making model for societies, in which three kinds of actors are considered
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