1. The provision of general medical services by non-medical health professionals and allied health professionals : systematic reviews, survey and mixed-methods study
- Author
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Anthony, Bethany
- Subjects
Role substitution ,Primary care - Abstract
Background: The National Health Service (NHS) in Wales and the rest of the UK faces unprecedented challenges due to staff shortages and limited resources, coupled with an ageing population and the increasing prevalence of chronic conditions. The increased use of non-medical health professionals and allied health professionals (AHPs) to perform some roles instead of general practitioners (GPs) is a rapidly expanding approach that has been proposed as a potential solution to compensate for the increased pressures placed on the NHS. The broad aim of this thesis was to explore the advantages, disadvantages and consequences of role substitution. Methods: Multiple methods were utilised in this thesis to explore role substitution within primary care. Two systematic reviews were conducted to uncover evidence of cost-effectiveness (Chapter 2) and barriers and facilitators (Chapter 3) of role substitution in primary care. An online survey was conducted to explore the extent to which role substitution was being implemented locally in general practices across Wales at cluster level (Chapter 4). A mixed-methods sequential explanatory design was implemented and involved a two-stage process: the collection and analysis of quantitative data using budget impact analysis (BIA), and then the collection (semi-structured interviews) and analysis (using Framework Approach) of qualitative data. A range of perspectives were considered, from the patient perspective through to the provider and funder perspectives, with each perspective offering an opportunity to provide a distinct piece of evidence towards a larger overarching topic of role substitution in general practice. This PhD used conceptual framework to consider the overall thesis findings in relation to the six dimensions proposed by Robert Maxwell for evaluating quality in healthcare. This thesis was also framed by an awareness of theories concerning role substitution and the system of professions. Summary of findings: The systematic review identified six economic evaluations exploring the cost-effectiveness of nurses and pharmacists providing vertical substitution to GPs. There was some evidence that substituting GPs with nurses to treat common minor health problems is cost-effective. A separate qualitative systematic review uncovered a number of barriers and facilitators to pharmacists and physician associates providing general medical services instead of GPs. Cluster lead survey respondents provided information on a variety of strategies to increase the uptake of role substitution including the ongoing support to employ and train AHPs and increase the uptake of independent prescribing by nurses and pharmacists. The BIA indicated an increase in vertical substitution with a reduction in GP appointments, and a rise in nonmedical health professional and AHP consultations reported at the two practices between 2016 and 2018. Interview participants described conscious changes that had been introduced to reduce barriers and hierarchical structures within their practice teams. A clear lack of understanding of roles among patients and staff was an important finding. Care navigators were found to have an important role to play in the process of role substitution, but their levels of training were a concern. Physiotherapists and occupational therapists (OTs) offer a potentially acceptable role in the areas of musculoskeletal health and mental health, respectively. Conclusion: This thesis offers unique insights into the implementation of role substitution in general practice in Wales. Novel findings across a wide range of roles are presented, including the consideration of whole-practice team dynamics to explore the costs and acceptability of role substitution in real-world settings. Clearly defined roles, good communication and teamwork are important when expanding roles in general practice. If role substitution is not clearly defined and boundaries not fully understood, this will have critical implications on how roles that are substituted, shifted and supplemented can be measured in practice and how this subsequently impacts on quality of services. Role substitution is complex and ever-changing. The approaches used for its successful implementation will vary considerably across practices and decisions must be based on the patient populations in which they serve.
- Published
- 2023