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Intangible resources of regional development are of particular importance in the context of the crisis of the economy and management, as well as increasing the level of competition for resources between regions. A reputation resource as a set of characteristics that affect the positioning of an entity in the public sphere, on the basis of which counterparties can form an opinion about the expediency and risks of interacting with it, is closely related to citizen-centricity. The latter is one of the main factors forming a reputation. Together with other factors, citizen-centricity has a significant impact on the interaction of the state, citizens and business, which makes it necessary to consider the most effective practices in this area to improve the quality of public administration. The purpose of the study is to identify the main factors of the formation of a reputation resource, as well as the formation of recommendations for the introduction of a citizen-centric approach in public administration based on the study of foreign and domestic experience. For this purpose, the article examines scientific research by Russian and foreign authors on the formation and evaluation of reputational resources, compares regulatory legal acts and practices of leading countries on the implementation of public administration practices that meet the citizen-centric approach. The main factors forming a reputation are: citizen-centricity, public positioning and socio-economic conditions. Regarding the foreign experience of implementing a citizen-centric approach in public administration, it is concluded that there is a wide diversification of methods for implementing this approach. It is related to the profiling of citizens and the maintenance of a register of life situations, the design and reengineering of services, motivation and KPIs of civil servants. Russia has already established a regulatory framework for the development of a citizen-centric approach in public administration, there are pilot regions for the introduction of citizen-centricity in various services. However, there is a lack of framework requirements for the introduction of a citizen-centered approach in terms of motivation of civil servants and KPIs of their activities in Russian practice. This aspect leaves room for the introduction of best practices in the field of citizen-centricity and is an incentive for further research in this area.

Consumer reviews on platforms like Amazon are summarized into star ratings, used to weight search results, and consulted by consumers to guide purchase decisions. They are emblematic of the interactive digital environment that has purportedly transferred power from marketers to ‘regular people,’ and yet they represent the infiltration of promotional concerns into online information, as has occurred in search and social media content. Consumers’ ratings and reviews do promotional work for brands—not just for products but the platforms that host reviews—that money can’t always buy. Gains in power by consumers are quickly met with new strategies of control by companies who depend on reviews for reputational capital. Focusing on ecommerce giant Amazon, this article examines the complexities of online reviews, where individual efforts to provide product feedback and help others make choices become transformed into an information commodity and promotional vehicle. It acknowledges the ambiguous nature of reviews due to the rise of industries and business practices that influence or fake reviews as a promotional strategy. In response are yet other business practices and platform policies aiming to provide better information to consumers, protect the image of platforms that host reviews, and punish ‘bad actors’ in competitive markets. The complexity in the production, regulation, and manipulation of product ratings and reviews illustrates how the high stakes of attention in digital spaces create fertile ground for disinformation, which only emphasizes to users that they inhabit a ‘post-truth’ reality online.

The modern economy with all the variety of its structural elements, which every year is increasingly immersed in a hyper-connected digital space, new conditions of institutional functioning caused by both a change in technological patterns and innovative forms of thinking, needs to adjust the basic, established principles and models of economic growth. If earlier the material productive factors was played a key role, today their importance is to some extent offset by the increasing role of non-material factors of production, the most important of which should include reputation capital. The purpose of the article is to comprehend and theoretically support this scientific problem. The need to revise some principles of building models of economic dynamics and strategic management of the region based on the use and revision of structural, logical and evolutionary views on the construction of this process is substantiated in the article. Based on the results of systematization of the evolution of methodological approaches to assessing the effectiveness of regional socio-economic development of territories / regions, the position is substantiated, according to which, in modern economic conditions, the effectiveness of territorial development should be based on research and strengthening of reputation capital.

Tingkat reputasi telah menjadi suatu tolak ukur dalam menentukan perekonomian organisasi. Konten-konten di media sosial dipertimbangkan sebagai komponen yang membangun reputasi suatu organisasi. Hal tersebut menyebabkan berbagai organisasi berlomba untuk mendapatkan reputasi yang positif melalui media sosial. Penelitian ini merupakan kajian literatur yang memiliki tujuan untuk membahas tantangan dan peluang bagi suatu organisasi dalam memenangkan ekonomi reputasi melalui media sosial. Metode penelitian yang digunakan adalah tinjauan literatur sistematis pada 21 artikel yang dipublikasikan dalam 10 tahun terakhir antara periode 2010-2020. Hasil kajian ini menunjukan bahwa setidaknya terdapat lima tantangan dan empat peluang bagi suatu organisasi dalam bersaing pada ekonomi reputasi. Fenomena seperti post-truth, anonimitas, maupun hacktivism dinilai menjadi ancaman bagi rusaknya reputasi suatu organisasi. Adapun berbagai keunggulan media sosial sebagai alat untuk berkolaborasi, mendukung interaktivitas dan kekayaan media dapat digunakan organisasi untuk membangun reputasi dalam jangkauan yang luas. Penelitian ini memberikan kesimpulan bahwa media sosial telah dipertimbangkan sebagai alat yang efektif untuk membangun serta menjaga reputasi suatu perusahaan, namun begitu implementasinya harus sejalan dengan reputasi organisasi offline pada umumnya. The level of reputation has become a benchmark in determining the economy of an organization. Social media content is considered as a component that builds an organization's reputation. This has caused various organizations to compete in gaining a positive reputation through social media. This research is a literature review to discuss the challenges and opportunities for an organization in winning the reputation economy through social media. The research method used was a systematic literature review of 21 articles published in the last 10 years between the period of 2010-2020. The results of this study indicate that there are at least five challenges and four opportunities for an organization to compete in the reputation economy. Phenomena such as post-truth, anonymity, and hacktivism are considered to be threats to damage the reputation of an organization. As for the various advantages of social media as a collaborative tool, supporting interactivity and media wealth can be used by organizations to build a wide-reaching reputation. This research concludes that social media has been considered as an effective tool to build and maintain a company's reputation, however, its implementation must be in line with the reputation of offline organizations in general.

In this article, I analyse the transformations of the Romanian post-communist intellectual elites, using as a case study the disputes in the cultural press in Romania from 2002 to 2004, disagreements that influenced the repositioning of the Romanian public intellectuals through ideological alignments. Those debates gave birth afterwards to a cohesive Conservative pole and to anti-conservative tendencies of diverse political orientations, which constitutes the origin of the current divisions of the intellectual space. The analysis combines the Bourdieusian perspective on the social field and the theory of social networks with the purpose to formulate a hypothesis concerning the competitions meant to produce and preserve the prestige of the status groups in the social space that generate conflicting ideological positions. It outlines an alternative form of reassessing the “reputation economy” outside the space of the commodity exchange economy, starting instead with symbolic exchanges. The study describes the social rationale behind status production, as a source of strategies for maintaining dominant positions in a social field.

Users of healthcare services are providing online reviews of the services received from the healthcare providers. Positive patient reviews are likely to attract more patients and repeat visits. Health care providers are aware that a shift in the patient selection mechanism is taking place. One problem is the valuation of online reviews. This paper proposes a new algorithm that ranks each reviewer by weighting the type of feedback they provide for service providers to provide an economic valuation for the reviewers and their reviews. The algorithms calculate an Eigenvector and generate a weight for the reviews and the reviewers. [ABSTRACT FROM AUTHOR]

Weepers I, II, III is a ficto-critical approach to the topic of hospitality, arising from the xacerbating conditions of academic, curatorial and institutional care. Ficto-criticism sidesteps the constraints of non-disclosure agreements and the strictures of the reputational economy, to instead posit a dreaming vision of colliding worlds and meanings. Weepers I, II, III, considers hospitality in three related short fiction works which address the figure of the academic curator: one is an exposition of the linked codes/spheres of migration/contemporary art as it relates to asylum, emancipation and the promise of art world economies by focusing on the conditions of the security guard within a major art museum; a second examines the self-determination of a series of 'wipers'—carers hired, groomed, academicized and ultimately fetishized, to wipe the tears of crumbling academics as a form of corporeal hospitality; to a vignette of interspecies escape and conversion, following the heart attack and subsequent cellular changes that free the academic's father from his former life. Through these interlinking stories of grief and loss, also come the act of naming and inventing, side-stepping instrumentalized forms of academic writing to posit a dream-time, a curatorial and academic imaginary that, freed from the reputational economy and non-disclosure clauses of the career curator, dares speak its name. In form and methodology, this approach suggests an approach to an opening and a form of resistance to hospitalality and its various forms. [ABSTRACT FROM AUTHOR]

This article analyses the devaluation of work and qualifications on crowdworking platforms. It argues that - in the context of a digital reputation economy - cultural capital (formal and incorporated standards of skills and knowledge) is increasingly being devalued, informalised and replaced by symbolic capital. We argue that these changes impact on social relations and the social space. The devaluation and precariousness of crowdwork does not only reflect a crisis of social reproduction and increasing socio-economic inequalities, but also changes traditional channels of upward mobility and thus the structuring of the social space. Furthermore, increasing individual competition implies gendered and discriminatory dynamics. [ABSTRACT FROM AUTHOR]

CEOs must face a new economic cycle known as the «reputation economy». In this context, it is particularly important the proper management of corporate reputation and brand image. To this purpose, the essential key used by most of the companies is the on-line communication, reached through the development of Web 2.0 and its new tools (such as social media), which help companies to attract the attention of the stakeholders and to interact with them. It is important that company executives should try to adapt the company’s strategies to this new economic environment in order to be competitive, so they must pay especial attention in the developing of the on-line communications strategy. It is highly recommended that this strategy rules under the seven pillars of corporate communication, which are distinctiveness, integration, ongoing, social use, user friendly, exhaustive, and concrete. To these seven pillars, it is recommended to add a new pillar: the measurement.

This paper takes into account the proliferation of specific economics attempting to account for complex phenomena unchained by development of the digital economy. While their list is not exhaustive, the article's focus is on the following: economics of sharing, wikinomics, attention economy, economy of access, experience economy, gift economy, reputation economy, gig economy, creative economy, relationship economy, trust economy. These are analyzed from the following perspectives/building blocks of the emerging digital economy: new types of work and labour market insertion, openness, cooperation and trust, prosumption and commitment, legal perspectives of remix and gifting. Finally, a point is raised whether this is still economics as these approaches borrow heavily from social psychology, sociology and cultural anthropology.

Audience research is undergoing substantial transformation. The old ‘eyeballs’ paradigm has been losing adequacy since, at least, the 1980s. At the same time, social media platforms like Twitter and Facebook provide data that allow a far deeper and more intrusive view into the everyday life of media consumers. As a result, many companies are now developing systems based on social media data in order to represent, measure and value audience dynamics in new ways. This transformation of audience research has been paralleled by the rise of concepts like influence, clout or passion as a way of conceiving of audience value. But how are such affective values created? And how can the new semantics of value as passion be critiqued? In this article, we will address that question by thinking through two theoretical models of audience value. Dallas Smythe’s theory of the audience commodity and Gabriel Tarde’s theory of public value. We will suggest that present developments in the media economy make Tarde’s model more relevant for understanding the value of contemporary audience activity. We suggest that this might lead to a redirection of critical theories of audience value toward a focus on constructing the kinds of devices that are able to represent audience value in ways that take a broader range of interests into consideration. [ABSTRACT FROM AUTHOR]

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