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V pričujočem magistrskem delu smo želeli raziskati odnos med izkušnjo spolnega nasilja in časom izkušnje spolnega nasilja ter strahom pred porodom in duševnim zdravjem v nosečnosti. Kljub temu, da se z izkušnjo spolnega nasilja sooča veliko žensk, se v družbi vsakodnevno prisotnost spolnega nasilja pogosto zanika tako zaradi kulturnih vzorcev in okoliščin, v katerih se nasilje izvaja, kot tudi tabuiranosti spolnega nasilja. Zaradi specifičnosti obporodnega obdobja, v katerem poleg fizičnih sprememb telesa prihaja tudi do številnih psiholoških sprememb, se nosečnice z izkušnjo spolnega nasilja soočajo z raznolikimi strahovi in skrbmi. Slednje lahko ob pomanjkanju ustrezne podpore zdravstvenih delavcev vodi v različne psihosomatske zaplete v obporodnem obdobju. V raziskavi, ki je bila leta 2018 opravljena na Ginekološki kliniki Univerzitetnega kliničnega centra v Ljubljani, je sodelovalo 1328 nosečnic v zadnjem trimesečju. Baterijo merskih pripomočkov, ki so jo sestavljala demografska vprašanja, vprašanja o zdravstvenem stanju in trenutni nosečnosti, o izkušnji spolnega nasilja in času izkušnje spolnega nasilja, o strahu pred porodom, obporodni depresiji, anksioznosti, zadovoljstvu z življenjem in socialni opori, so v papirnati obliki izpolnile na Šoli za starše. Rezultati so pokazali, da so se nosečnice z izkušnjo spolnega nasilja soočale z več strahu pred porodom in z več težavami v duševnem zdravju kot nosečnice brez izkušnje spolnega nasilja, medtem ko se nosečnice z izkušnjo spolnega nasilja glede na čas izkušnje med seboj niso razlikovale v strahu pred porodom in težavah v duševnem zdravju. Kakovost partnerskega odnosa je imela moderatorski učinek le na odnos med izkušnjo spolnega nasilja in obporodno depresijo, anksioznost kot stanje ter anksioznost kot potezo, medtem ko socialna opora ni moderirala odnosa med izkušnjo spolnega nasilja in nobeno izmed opazovanih spremenljivk. Izsledki pričujočega magistrskega dela bodo pripomogli k učinkovitejšim strokovnim pristopom pri delu z ženskami v obporodnem obdobju, ki so izkusile spolno nasilje. This master's thesis explores the relationship between the experience and time of the experience of sexual violence and fear of labour and mental health during pregnancy. Although many women experience sexual violence, it is often neglected in society due to cultural specifics, the circumstances in which violence is perpetrated, and its taboo nature. Due to the characteristics of the perinatal period, in which, in addition to physical changes in the body, there are also many psychological changes, pregnant women who experience sexual violence face a variety of fears and worries. This, in the absence of adequate support from health professionals, can lead to various psychosomatic complications during this period. This study, which was conducted in 2018 at the Division of Obstetrics and Gynaecology, University Medical Centre Ljubljana, included 1,328 pregnant women in their last trimester. The battery of measuring aids, consisting of demographic questions, questions about health and current pregnancy, the experience of sexual violence and the time of experiencing sexual violence, fear of labour, postpartum depression, anxiety, life satisfaction, and social support, was completed in paper form at the Antenatal education for birth and parenting. The results show that pregnant women with the experience of sexual violence faced more fear of labour and more mental health problems than pregnant women without the experience of sexual violence. However, pregnant women with the experience of sexual violence did not differ based on time of the experience of sexual violence in fear of labour, or mental health problems. Moreover, the quality of partnership only moderated the relationship between the experience of sexual violence, depression, and anxiety, whereas social support did not moderate either the relationship between the experience of sexual violence and fear of labour or the relationship between the experience of sexual violence and mental health problems. The results of this master's thesis will contribute to more effective professional approaches for working with women in the perinatal period who have experienced sexual violence.

V magistrski nalogi smo raziskovali področje kakovosti v javnem zavodu za izobraževanje odraslih − Ljudski univerzi Jesenice (LUJ). Magistrsko delo je skupni raziskovalni projekt dveh študentk in je vsebinsko razdeljen na dva dela, ki se medsebojno prepletata. Temeljni problem, ki smo ga v magistrski nalogi obravnavali, je zagotavljanje kakovosti storitev v izobraževanju odraslih. V začetku naloge smo opredelili kakovost, kakovost storitev in kakovost v izobraževanju odraslih. Vedno močnejša konkurenca na področju izobraževanja odraslih omogoča potencialnim udeležencem izobraževanja, da si poiščejo primerno, po meri ukrojeno obliko izobraževanja, zato so kakovostne storitve ključne pri izbiri in pogoj za obstanek izobraževalnih organizacij. V mesecu marcu 2012 smo anketirali udeležence programov LUJ, predavatelje in partnerje. Dobljene rezultate smo obdelali s statističnim paketom SPSS15 in jih vizualizirali uporabili smo opisne statistike in frekvenčne porazdelitve. Uporabili smo faktorsko analizo, Pearsonov korelacijski koeficient, t-preizkus za aritmetično sredino in za neodvisna vzorca. Prvo področje, ki smo ga obravnavali, je kakovost partnerskega sodelovanja in možnost povezovanja LUJ z drugimi organizacijami. Najprej smo preučili možnosti mrežnega povezovanja, nato smo analizirali obstoječe stanje na področju sodelovanja LUJ s partnerji in ugotavljali, kako kakovostno to sodelovanje je. Med partnerji smo izpeljali anketo. Z raziskavo smo ugotovili, da partnerji sodelovanje z LUJ ocenjujejo kot kakovostno. Vsi elementi kakovosti po področjih informiranje in komuniciranje, vpliv na lokalno in širše okolje ter razvoj izobraževalnih programov spopolnjevanja in usposabljanja so na lestvici od 1 do 6 dosegli visoke povprečne ocene (4,3 ali več), slabše je edino poznavanje zaposlenih na LUJ (2,6) ter poznavanje dejavnosti LUJ (3,6). Splošno zadovoljstvo partnerjev s sodelovanjem z LUJ je zelo visoko (5,4), v prihodnosti s sodelovanjem želijo nadaljevati, poleg tega pa bi LUJ kot partnerja priporočili tudi drugim. Drugo področje, ki smo ga v magistrski nalogi preučevali, je kakovost storitev, ki jih svojim uporabnikom nudi LUJ. V raziskavo smo vključili udeležence izobraževanja in predavatelje. Anketirali smo jih z vprašalnikom, prirejenem po SERVQUAL, in ugotavljali, kako zaznavajo kakovost storitev na LUJ udeleženci izobraževalnih programov in kako izvajalci le-teh ter ali med njimi obstajajo razlike. Preučili smo, katerim elementom zaznane kakovosti udeleženci in predavatelji pripisujejo največjo pomembnost. Rezultati anketiranja so pokazali, da se storitve na LUJ zdijo kakovostne tako udeležencem kot tudi predavateljem elementi kakovosti, ki smo jih preverjali, se obojim zdijo visoko pomembni in so tudi dobro ocenjeni, saj je povprečna ocena vsakega elementa višja od sredine lestvice (3,5). Pomembna ugotovitev je, da so zaposleni ključni dejavnik za uspeh LUJ, saj se je v raziskavi izkazalo, da so usposobljenost, prijaznost in spoštljivost osebja bolj pomembni kot delovanje LUJ na splošno. Glede na to, da so ocene vseh dejavnosti LUJ pri uporabnikih storitev zelo visoke, menimo, da je potrebno vse sile usmeriti v ohranjanje in nadgrajevanje nivoja. V sklepnem delu naloge so podrobno predstavljene ugotovitve in priložnosti za nadaljnji razvoj. Na koncu je zaključek magistrske naloge. In this master thesis we investigated the quality in the public institution for adult education – Ljudska univerza Jesenice (LUJ). The thesis is a common research project of two students. It is divided into two parts, which are mutually interrelated. The basic problem that we have discussed was providing quality services in adult education. At the beginning we defined quality, quality of service and quality in adult education. The increasing competition in the field of adult education allows potential learners to find an appropriate and customized form of education. So the quality service is crucial and most important condition for the existence of educational organizations. In March 2012 we surveyed participants of programs, lecturers and partners. The results were analyzed with the statistical package SPSS15. We used descriptive statistics and histograms. So we got a graphical representation showing a visual impression of the distribution of data. We used factor analysis, Pearson's correlation coefficient, t-test for the arithmetic mean and for independent samples. The first area we have discussed was the quality of partnerships and opportunities to connect LUJ with other organizations. First we examined the networking opportunities, then we analyzed the cooperation of LUJ with partners that had been already running. Afterwards we assessed the quality of cooperation. Between partners we carried out a survey. The research has shown that partners rated the cooperation with LUJ as good quality. On a scale from 1 to 6 all elements of the quality (information and communication, impact on the local and wider environment and the development of educational programs) achieved high average ratings (4.3 or more). Slightly worse were knowing the stuff (2.6) and knowing activities (3.6). General satisfaction with the cooperation was very high (5.4). Partners would like to continue such participation in the future. In addition they would recommend LUJ as a partner to others. Another area that has been studied in the thesis was the quality of the services offered at LUJ. The research included learners and lecturers. We surveyed them with a questionnaire, adapted from SERVQUAL, and determined how the quality of the services was perceived by participants of educational programs and lecturers, and whether there were any differences between them. We examined to what elements of quality participants and lecturers would attach the highest importance. The results of the survey showed that both participants as well as lecturers assessed the service of LUJ as very well. The elements of quality, which we have examined, both seemed to be highly important, so they were well-rated. An average score of each item was higher than the mid-scale (3.5). An important finding is that the employees are the key factor for the success of LUJ. The research has proved that the qualifications, friendliness and courtesy are more important than the activities in general. Considering the high evaluation of all activities LUJ needs to focus in maintaining and upgrading the quality level of its service. In the final part of the thesis we have presented the findings in detail and showed the opportunities for further development . At the end there is the conclusion of the master thesis.

Summary QUESTIONS UNDER STUDY: A transplant represents a decisive event for patients and their caregivers. This article deals with the attitudes patients and their spouses have towards the transplantation. METHODS: In a cross-sectional study, 121 patients and their spouses were surveyed by questionnaire after a heart, lung, liver or kidney transplant. Attitudes were assessed by means of semantic differentials. Based on the results, an ‘Attitudes towards Transplantation’ Scale was developed. Sense of coherence (SOC-13), quality of life (Sf-36), quality of the relationship (RAS), burnout (BM) and the patient’s emotional response to the transplant (TxEQ-D) were additional psychosocial variables measured in order to assess the association between the attitudes and psychosocial characteristics of transplant patients and their spouses. RESULTS: The majority of patients and their spouses reported positive attitudes towards the transplant, including the attitudes towards medication, their perceived self and fate of being a transplant patient or spouse. Patients and spouses, however, had a negative attitude towards the transplantation in terms of stress and anxiety. Patients reported greater emotional stress from the transplant and rated their post-transplant perceived fate more negatively than their spouses. Attitudes towards the transplant were significantly associated with the sense of coherence and the quality of relationship. CONCLUSION: The attitudes of patients and spouses to different aspects of the transplant itself and to being a transplant patient or spouse should be deliberately reconsidered and facilitated in the psychosocial counselling with regard to the comprehensibility, manageability and meaningfulness of the transplant experience as well as to potential conflicts in the partnership.