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V velikih podjetjih so vodje prevzeli določene kadrovske naloge, ki jih opravljajo pri svojem delu, zato je skladnost kadrovskega managementa s kadrovsko funkcijo pri opravljanju le-teh še kako pomembna. Strateška kadrovska funkcija služi kot osnova za preverbo skladnosti operativnih nalog s strateškimi usmeritvami, ki jih vodje izvajajo v podjetju. Kadrovski management se je skozi leta spreminjal in skladno s tem prevzel drugačno vlogo pri njegovem delovanju. Slediti mora novim trendom na trgu dela, tehnologiji, hitrim gospodarskim spremembam ter novi generaciji. V empiričnem delu smo na podlagi mednarodnega farmacevtskega podjetja raziskali odziv in vlogo vodij pri identifikaciji kadrovskih nalog, ki jih uvrščamo na operativno stopnjo. Glavni problem, ki smo ga preučevali, je soočenje vodij s kadrovsko funkcijo v podjetju. Zanimal nas je odnos vodij do kadrovskega managementa, opravljanje kadrovske funkcije, sodelovanje vodij s kadrovsko službo, uspešnost delovanja v sklopu kadrovskega managementa in pogostost opravljanja kadrovskih nalog. Skozi teoretične okvirje o kadrovskem managementu in kadrovski funkciji ter izvedbo raziskave smo v zaključku predlagali rešitev, ki bi vodjam omogočala učinkovito delo pri izvajanju kadrovske funkcije. V podjetju predlagamo implementacijo enotnega sistema, ki bi združila dosedanje sisteme in aplikacije v celoto. Za izboljšanje skladnosti kadrovskega managementa s kadrovsko funkcijo pa smo kot rešitev navedli dodatna izobraževanja oz. delavnice za vodje, ki jim bodo v dodatno pomoč pri opravljanju kadrovske funkcije. In large companies, managers have taken on certain personnel tasks, which they perform within their work span, therefore the compliance of HR management with the HR function is important in their performance. Strategic personnel function serves as a basis for checking the compliance of operational tasks with the strategic orientations that managers carry out in the company. Personnel management has changed over the years and accordingly has taken over a different role in its operation. It must follow the new trends in the labor market, technology, rapid economic change and the new generation. In the empirical part, based on an international pharmaceutical company, we investigated the response and the role of leaders in the identification of personnel tasks that are classified into the operational level. The main problem that we have been studying is the confrontation of managers with the HR function in the company. We were interested in the attitude of managers to human resources management, the performance of personnel functions, the involvement of managers with the human resources department, the performance of personnel management, and the frequency of executing personnel tasks. Through the theoretical frameworks on HR management and HR function and the implementation of the research, we proposed in conclusion a solution that would enable managers to work effectively in the implementation of the HR function. In the company, we propose the implementation of a single system that would combine the existing systems and applications into a whole. In order to improve the consistency of HR management with the HR function, we have listed, as additional improvements, additional training or workshops and individual assessment methods for managers, which will be in their assistance in the performance of HR function and employee management.

Prav zaradi pomembnosti v konkurenčnosti, uspešnosti in kadrovanju v velikih podjetjih kot je Perutnina Ptuj sem se odločil za raziskavo te teme. Podjetja, ki poslujejo uspešno, se zavedajo, da stagnacija v razvoju pomeni nazadovanje, zaostajanje za konkurenti pa stagnacijo. Cilji in naloge so ugotoviti vlogo operativnega managementa in vlogo kadrov v izbranem podjetju. Velikokrat se mi postavljajo vprašanja, kako tako velika podjetja ohranjajo tehnološko prednost ali prednost v izdelku leto dni? Kako srednji in nižji kader, s svojim razmišljanjem vpliva na podjetje? Kakšna je torej funkcija operativnega managementa v podjetju? Predstavil bom obstoječi sistem operativnega managementa in vlogo kadrovanja ter skušal ugotoviti pomanjkljivosti ter predlagati izboljšave za podjetje Perutnina Ptuj d. d. I chose to research this topic because of the importance of competitiveness, efficiency and staffing in large enterprises such as Perutnina Ptuj d. d. Successful companies are aware that the stagnation in the development can lead to decline and stagnation. The goal of this work is to identify the role of operational management and the role of staff in the chosen company. I ask myself how large companies can maintain technological advantage. How middle and lower personnel impact on company thinking? What is the role of the operational management in the company? I will introduce the existing system of operational management and the importance of human resources for the company Perutnina Ptuj d. d. I will also identify their weaknesses and propose improvements.

Uspešna podjetja so predvsem podjetja, ki hitro zaznajo in se hitro odzovejo na potrebe in spremembe trga. Pri tem je zelo pomembno, kako znajo izkoristiti svoje vire, glede na načrtovane cilje. V razmerah, ko je prisotna vse večja konkurenca, prihaja vedno bolj do povečane vloge ljudi, ki s svojim znanjem, usposobljenostjo in ustvarjalnostjo bistveno vplivajo na uspeh podjetja. Namen diplomske naloge je ugotoviti vlogo operativnega managementa pri razvoju igralnice Casino Korona oz. pri razvoju in uvajanju novega bonitetnega sistema. V prvem delu diplomskega dela je s pomočjo strokovne literature predstavljen teoretični vidik managementa in organizacije, operativnega managementa in managementa v igralništvu. V drugem delu je predstavljena igralnica Casino Korona in njen bonitetni sistem, ki je del razvoja podjetja. Zadnji del diplomske naloge predstavlja analiza rezultatov ankete, ki je bila izvedena med predstavniki operativnega managementa v podjetju Casino Korona. Na podlagi ankete sem prišel do rezultatov oz. zaključkov, kako povečati uspešnost operativnega managementa pri razvoju podjetja oz. pri uvajanju bonitetnega sistema. Successful companies are companies that can quickly detect and respond to market needs and changes. It is very important to know how to exploit the resources according to the planned objectives. In situations of increasing competition, people with their knowledge, skills and creativity have an increased role and a significant impact on the success of the company. The purpose of the thesis is to determine the role of operational management in the development of Casino Korona, that is the development and introduction of a new rating system. In the first part of the thesis, the theoretical aspects of management and organization, operational management, and management in the gaming industry through the professional literature, is presented. The second part presents Casino Korona and the rating system which is a part of the development of the company. The last part is the analysis of the survey which was carried out during the operational management in Casino Korona. Based on the survey, we come to conclusions on how to increase the performance of operational management in business development and in introduction of a rating system.

Nenehno izboljševanje kakovosti proizvodov in procesov, zmanjševanje stroškov ter povečanje produktivnosti so zelo pomembni dejavniki za obstoj podjetja na konkurenčnem trgu. Zavedati se moramo družbene odgovornosti do zaposlenih, okolja, skupnosti, v kateri delujemo. Verjeti moramo, da lahko svoje dolgoročne cilje razvijamo in uresničujemo le z dobrimi odnosi znotraj podjetja, z zaposlenimi, ki prihodnost nadaljujejo z odgovornim odnosom do družbenega in naravnega okolja. Podjetja, ki se zavedajo, da so njihovi zaposleni osnova in zagotovilo za rast in razvoj podjetja, so praktično že zmagovalci. Diplomsko delo je razdeljeno na dva dela. Prvi del prestavlja teoretične osnove o managementu, vodenju, motivaciji, komunikaciji, o timskem delu in operativnem managementu. Drugi, empirični del predstavlja rezultate ankete, v kateri je sodeloval operativni kader Ljubljanskih mlekarn. Anketa se dotika splošnih podatkov o anketirancih, mnenjski del ankete pa predstavlja stališče, ki ga ima managerski kader v zvezi s problemom razvoja podjetja. Namen diplomskega dela je združiti praktični in teoretični del ter z rezultati pridobiti stališča glede nekaterih aktualnih problemov vodenja in razvoja podjetja na nivoju operativnega managementa. Continuous improvement in product quality and processes, reducing costs and increasing productivity are important factors for the company's survival in a competitive market. We must be aware of social responsibility to employees, the environment and the communities. We must believe that their long-term goals can be developed and exercised only with good relations within the company, the employees who continue in the future with a responsible attitude to the social and natural environment. Companies which provide basics for growth and development, who trust in their own employees, are practically champions. My diploma is divided into two parts. The first part represents the theoretical basis of management, leadership, motivation, communication, the teamwork and operational management. Second part presents the empirical part, which presents the results of surveys of operational staff in the company Ljubljanske mlekarne, d.d..The survey reveals general information about respondents. The second part represents opinion polls about problem of development in the company regarding to the position held by the managerial staff. Purpose of this study is to combine practical and theoretical part. The results are obtaining views on some current problems of management and business development at the level of operational management.

V diplomskem delu smo raziskali kakšna je vloga operativnega managementa v podjetju Porsche Inter Auto d.o.o, za katerega menimo, da je ključnega pomena pri doseganju ciljev podjetja. Želeli smo ugotoviti ali je izvajana strategija ustrezna, kje nastajajo vrzeli ter kaj bi bilo potrebno opustiti in kaj dodati. Prikazali bomo probleme, s katerim se sooča operativni management. Na podlagi rezultatov mnenjske ankete bomo poiskali rešitve, ki bi lahko v prihodnje podjetju pomagale dosegati boljše rezultate oziroma bi pripeljale zastavljene cilje na optimalno raven. V omenjeni organizaciji ima operativni management poglavitno vlogo, saj je v večji meri odgovoren za realizacijo zastavljenih ciljev. Namen diplomskega dela je povezati znanje iz prakse z najnovejšimi dognanji iz literature na praktičnem primeru podjetja. Diplomsko delo je razdeljeno na dva dela — teoretičnega in raziskovalnega. V prvem, teoretičnem delu, smo s pomočjo literature opredelili temeljne sklope pojmov, ki smo jih pojasnili in razčlenili. Ti pojmi so managenemt, modeli strukture operativnega vodenja, vloga operativnega managementa v podjetju in vloga managementa pri opravljanju funkcij. Izluščili smo nekaj pomembnih podpoglavij, za katere smo menili, da se nanašajo na izbrano tematiko. V drugem razsikovalnem delu smo navedli namen in cilj raziskave ter predstavili podjetje Porsche Inter Auto d.o.o., v katerem je bila raziskava opravljena. Poudarek je na analizi in rezultatih mnenjske ankete, ki je bila izvedena v podjetju. Na podlagi rezultatov mnenjske ankete smo prišli do ugotovitev, ki so podane na koncu diplomskega dela. My diploma thesis focuses on the research regarding the role of operative management in the company Porsche Inter Auto d.o.o. In my opinion operative management is of great importance for goal attainment of a company. My goal was to establish whether the employed strategy is efficient, where problems evolve and what should be omitted and what added. Problems of the operative management of the company are presented. On the basis of the questionnaire results solutions are suggested which might help the company reach better results in the future or would lead the set goals to an optimal level. Since operative management carries the main responsibility for goal attainment it holds a central role with the company. The goal of this diploma thesis is to connect practical knowledge with most recent theoretical findings using the company Porsche Inter Auto d.o.o. as an example. The thesis consists of a theoretical chapter, followed by research chapter. The theoretical part of the thesis includes definitions and analysis of the basic terms. These are management, models of operational management structure, the role of operational management in companies and its role in function performance. The subchapters refer to subject areas that seem of key importance for the chosen topic. In the research chapter the company Porsche Inter Auto d.o.o. is presented and the purpose and goals of my research work are defined. The emphasis lies on the analysis and the results of the questionnaire, carried out in the company. These results offered the basis for the conclusions presented in the end of the thesis.

Diplomsko delo predstavlja vlogo operativnega managementa pri razvoju Unicredit Banka Slovenije d.d. Operativni management predstavlja ključen kader, ki s svojim znanjem, sposobnostjo in pripravljenostjo lahko pripelje do realizacije ciljev in razvoja banke. V teoretičnem delu gre za pregled strokovne literature na področju organizacije, managerja, managementa, operativnega managementa, operativnega managementa v Unicredit Banki Slovenije d.d. V empiričnem delu je predstavljena raziskava v Unicredit Banki Slovenije d.d. s pomočjo anketnega vprašalnika. Za ugotovitev sedanjega stanja smo anketirali operativni managerski kader, kader poslovanja s prebivalstvom in kader poslovanja s pravnimi osebami v banki. Namen raziskave je opredeliti in pojasniti pomen operativnega managementa v Unicredit Banki Slovenije d.d. Rezultati so pokazali, da je Unicredit Banka Slovenije d.d. dobro organizirana banka, ima kvaliteten, spodoben in perspektiven kader in ima možnosti izobraževanja in napredovanja. This diploma thesis presents the role of operations management in the development of the Unicredit Banka Slovenija d.d. bank. Operations managers are key experts who use their knowledge, abilities and readiness for developing the bank and realizing its goals. The theoretical part is an outline of textbooks in the areas of organization, management and operations management in the Unicredit Banka Slovenija d.d. bank. The empirical part is represented by a query performed in the Unicredit Banka Slovenija d.d. bank. We have used questioners in the operations management, personal banking and business & corporate sectors. The purpose of the research is to define and explain the role of operations management in the Unicredit Banka Slovenija d.d. bank. The results have shown that it is a very well organized bank with good, decent and ambitious employees, who are able to learn and make progress within the bank.

Operativni manager ima v javnem sektorju podobne funkcije kot operativni manager v privatnem, vendar pa je dejstvo, da se mora operativni manager v javnem sektorju prilagajati drugačnemu (administrativnemu) okolju kakor manager v tržnem okolju. Če pogledamo okolje javnega sektorja, lahko ugotovimo, da je bolj kompleksno in vsiljuje bolj heterogene cilje (politične, socialne, ekonomske), ki si pogosto med seboj tudi nasprotujejo. Zaradi mnogovrstnost ciljev je tudi težje meriti uspešnost javnih podjetij. Brez dvoma lahko rečemo, da za uspešnega managerja v javni upravi velja oseba, ki ne sprejema samo predpisov kot takih, ampak o njih dvomi v tem pomenu, da želi procese nenehno izboljševati. Operativni managerji v upravnih enotah morajo dovolj pozornosti posvetiti predvsem medsebojni komunikaciji in boljšemu informiranju zaposlenih, njihovo vključevanje v odločanje, ustrezno delegiranje pristojnosti in odgovornosti in oblikovanje delovnih skupin in projektnih timov. Ti elementi zelo vplivajo na vedenje drugih javnih uslužbencev in so ključni za uvajanje sprememb. Managerji vse bolj postajajo generalisti, medtem ko lahko rečemo, da so njihovi podrejeni specialisti. Značilno za operativne managerje je, da so strokovnjaki na področju, ki ga vodijo, kar pomeni, da so hkrati operativci in kreativci v istem procesnem ciklusu. Magistrska naloga skuša podati odgovore o uspešnosti operativnega managementa v obravnavanih upravnih enotah. Opredelili smo se na gorenjsko regijo in v samo raziskavo zajeli sedem upravnih enot. Operativni management, ki je bil preko raziskovanega vzorca vključen v anketo, je zajemal vodje oddelkov, referatov in služb. V teoretičnem delu magistrske naloge smo proučili teoretična in empirična spoznanja v domači in tuji literaturi s področja operativnega managementa ter posamezne vplive na uspešnost njegovega delovanja, ki se refleksirajo predvsem iz uspešnosti opravljanja posameznih managerskih funkcij (planiranja, organiziranja, vodenja in kontroliranja). Te funkcije smo v nadaljevanju razširili še na odločanje, zagotavljanje managerjev, motiviranje, komuniciranje, informiranje in koordiniranje. Naloga raziskave je bila preko stališč operativnega managementa (do segmentov v okviru vodenja in upravljanja v upravni enoti, motiviranosti kadrov, okolja upravne enote, podpore operativnemu managementu, vloge operativnega managementa pri opravljanju funkcij dela in kakovosti in računalništva v povezavi z managementom) ugotoviti uspešnost samega operativnega managementa v upravnih enotah. Na osnovi dobljenih rezultatov so podani predlogi za izboljšanje stanja oziroma predlagani ustrezni ukrepi, ki naj vodijo operativni management pri opravljanju njegovega poslanstva. Z raziskavo želimo opozoriti ključne akterje v upravnih enotah na pomen uspešnosti operativnega managementa in na njene posledice tako za ravnanje uslužbencev upravnih enot kot tudi za uspešnost upravne enote kot celote. Functions of an operations manager in public sector are similar to those of an operations manager in private sector. However, the former has to adapt to a different (administrative) environment when compared to the market environment the latter has to adapt to. The environment of the public sector is more complex and it imposes more heterogeneous objectives (political, social, and economic) that are often contradictory. Due to the diversity of objectives, the performance of public companies is more difficult to measure. It can undoubtedly be said that a successful public administration manager is someone who does not embrace the regulations as such but someone who has doubts about these regulations in the sense that s/he wants to constantly improve the procedures. Operations managers in administrative units need to focus their attention to communication and better provision of information to employees, to their involvement in decision-making, to the delegation of duties and responsibilities as well as to the formation of working groups and project teams. It is these things that affect the behaviour of other public officials in administrative units, and that are the key to the introduction of changes. Managers are becoming generalists, while their subordinates are specialists. It is a characteristic of operations managers that they are experts in the field they are running, which means that they are both doers and thinkers in the process. This MA thesis is trying to give some answers on the performance of the operations management in the discussed administrative units. The focus was placed on the Gorenjska region, where seven administrative units were included in the research. Operations managers who filled in the questionnaire were head of departments, sections and services. The theoretical part of the thesis studies theoretical and empirical findings in the Slovenian and foreign literature dealing with operations management. It also deals with individual influences on the performance of the operations management reflected in the performance of individual managerial functions (planning, organizing, leading and controlling), which were extended to (decision-making, provision of managers, motivating, communicating, providing of information and coordinating). The objective of the research was to assess the performance of the operations management in the administrative units, which was carried out on the basis of the operations management's opinion about the leading and managing of the administrative unit, the employee motivation, the administrative unit's environment, the operations management's support, the role of the operations management in the performance of functions of work and quality, and about the use of computers in relation to management. On the basis of the acquired results, suggestions for improvements were made, i.e. appropriate measures that should guide the operations management in the realization of their mission. The objective of the research is to draw attention of the key players in administrative units to the importance of the operations management's performance and its consequences on the performance of employees within the units as well as on the performance of units as such.

Diplomska naloga obravnava vlogo in pomen operativnega managementa na razvoj v podjetju Stavbar Gradnje d.o.o. Operativni management je ključni kader v podjetju, brez katerega ne bi mogli realizirati ciljev v podjetju. Vedno nove zahteve trga silijo podjetje k večji motiviranosti za razvoj podjetja in naloga managementa je prav ta, da podjetju omogoči konkurenčnost na trgu. Najpomembnejši in ključni dejavnik pri uresničevanju ciljev podjetja so kadri, saj ima delovanje kadrov velik vpliv na uspešno poslovanje podjetja. V prihodnosti bodo uspešna tista podjetja, kjer bo vodilnemu kadru uspelo ustvariti veliko novih idej, tako za potrebe trga, kot tudi zaposlene v podjetju. Die Diplomarbeit behandelt die Rolle und die Bedeutung des Operativmanagements auf die Entwicklung im Unternehmen Stavbar gradnje d. o. o. Das Operativmanagement ist der Schlüsselkader in einem Unternehmen, ohne dessen die Ziele im Unternehmen nicht realisiert werden könnten. Immer neue Marktförderungen zwingen die Unternehmen zur größeren Motiviertheit für die Entwicklung des Unternehmens und die Aufgabe des Managements ist genau die, dem Unternehmen die Wettbewerbsfähigkeit auf dem Markt zu ermöglichen. Der wichtigste und damit auch der Schlüsselfaktor bei Zielverwirklichung sind die Kader, weil die Tätigkeit der Kader einen großen Einfluss auf die erfolgreiche Geschäftstätigkeit des Unternehmens hat. In der Zukunft werden die Unternehmen erfolgreich sein, wo es den führenden Kader gelingen wird, viele neue Ideen zu schaffen, sowohl für die Marktbedürfnise, als auch für die Beschäftigten im Unternehmen.

Zaostrene razmere na trgu in huda konkurenca v gradbeni dejavnosti so pripeljali do nujnosti optimizacije delovanja gradbenih podjetij, da bi si zagotovili svoj obstoj. Pri tem so ključnega pomena dobro izobraženi in usposobljeni kadri na vseh nivojih organizacije. V gradbeništvu še posebej pomembno vlogo igra operativni management, ki je neposredno odgovoren za realizacijo projektov. V magistrskem delu raziskujemo problematiko operativnega managementa v gradbeni dejavnosti s poudarkom na Cestnem podjetju Kranj, družbi za vzdrževanje in gradnjo cest, d.d. V prvem delu predstavimo omenjeno podjetje, vključno s kadrovsko sestavo in informacijskim sistemom. Sledi opredelitev pojmov organizacije in managementa, osredotočena na operativni management v gradbeništvu. V tem delu podamo tudi teoretične osnove za raziskovanje kulture organizacije, ki je pomembna za postavitev pravih ciljev in strategije podjetja. V nadaljevanju preučujemo stališča operativnega managementa predvsem v zvezi z vodenjem in upravljanjem, motiviranostjo zaposlenih, trgom in konkurenco, raziskovalno in inovativno dejavnostjo v podjetju, okoljem in informacijsko podporo. Na podlagi dobljenih rezultatov z upoštevanjem ugotovljene kulture organizacije predlagamo rešitve utemeljenih pomanjkljivosti, ki bi operativnemu managementu izboljšale pogoje za kakovostno in učinkovito delovanje, posledično pa zagotovile razvoj in konkurenčnost podjetja. Tight market conditions and intense competition in the construction industry have led to the need for optimisation of performance of construction companies, to secure its existence. Well-educated and trained personnel at all levels of an organisation is vital. A particularly important role in the construction industry is played by the operational management, which is directly responsible for the realisation of projects. In the Master’s thesis operational management issues in the construction industry are researched with the emphasis on the company Cestno podjetje Kranj, družba za vzdrževanje in gradnjo cest, d.d. In the first part of the Master’s thesis the company is presented, including its human resources and information systems. It is followed by the definition of organisation and management terms, respectively, focused on operational management in the construction industry. In this part of the Master’s thesis the theoretical basis for the research of organisational culture is given. The organisational culture is important for setting the right goals and laying out the strategy of the company. Later, the position of the operational management is studied, focusing on management and administration, employee motivation, market and competition, research and innovation activities in the presented company, the environment, and information support. Solutions to the established deficiencies are suggested according to the results obtained and with regard to the determined organisational culture. The suggested solutions shall improve the conditions for high quality and efficient operations, and consequently ensure the development and competitiveness of the company.

Diplomsko delo predstavlja vlogo operativnega managementa na urološkem oddelku v Kliničnem centru, Ljubljana. Teoretični del zajema pregled strokovne literature na področju managementa, managementa nepridobitnih organizacij ter managementa v zdravstvu. Praktični del pa zajema raziskavo na področju operativnega managementa urološkega oddelka. Diploma work presents operative management role in development of urologic department in Klinični center Ljubljana. Theoretical part presents rewiev of scientific literature in the field of management, management of non-profit organization and management in health care. Empirical part presents research in operative management field of urologic department.