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Mobile payment systems in developing economies face challenges in adoption and engagement, owing to infrastructural constraints, cultural affinity towards cash, and limited financial literacy. This study delves into the role of user-perceived co-production equity, which is a sense of fairness and influence in service development, in shaping user behaviour in mobile payment systems. We conducted the study on 436 mobile payment users through online and offline surveys, applying PROCESS and fuzzy set qualitative comparative analyses. The findings of this study underscore the importance of a fair co-production process, which positively influences service recommendations, resilience to disruptions, and sustained usage over time. User relationship satisfaction partially mediates these relationships, whereas service credibility strengthens them. Fuzzy set qualitative comparative analysis confirms that co-production equity is a necessary condition for user advocacy and continuance intention. We propose a strategic framework for service providers and policymakers, advocating for a shift towards genuine user co-production characterised by transparency, robust feedback mechanisms, and community engagement initiatives. This user-centric approach not only fosters trust and drives adoption but also significantly mitigates churn rates, navigates cultural barriers, and fosters sustained user engagement, thereby advancing financial inclusion in developing countries. [ABSTRACT FROM AUTHOR]

Semakin meningkatnya pengguna smartphone serta lengkapnya fitur-fitur yang tersedia di beragam merek smartphone, memungkinkan pengguna dengan mudah dalam bertransaksi hanya dengan sekali sentuhan layar. Mobile commerce adalah model layanan yang sedang berkembang sehingga, memungkinkan orang untuk memesan dan membayar barang dengan mudah menggunakan perangkat seluler. Pemesanan menu di Kantin disebuah institusi saat ini masih banyak menggunakan metode tradisional, yang mengakibatkan beberapa masalah: antrean pembayaran yang lama karena proses pengembalian dana, kasus pelanggan yang melarikan diri tanpa membayar, kekeliruan pesanan antara meja, pesanan yang terlupakan, utang siswa saat memesan, dan tidak adanya menu serta daftar harga di beberapa kantin. Penelitian ini mengembangkan sistem E-Kantin berbasis Android dengan teknologi NFC. Penelitian ini dikategorikan sebagai penelitian kualitatif yang dilakukan dengan metodologi Penelitian dan Pengembangan (R&D). Penggunaan Teknologi NFC sangat sesuai dalam objek riset ini karena setiap tag NFC memiliki identitas unik, sehingga duplikasi menjadi tidak mungkin. Selain itu, NFC beroperasi dalam jarak dekat, meningkatkan keamanan dengan membuat penyadapan menjadi sulit. Aplikasi ini memungkinkan pengguna untuk melakukan pemesanan, melakukan pembayaran untuk barang, dan mengisi saldo melalui metode tunai atau transfer. Secara bersamaan, admin dapat memverifikasi saldo, mengonfirmasi pesanan, menambah atau mengubah menu, dan menerima notifikasi terkait permintaan validasi saldo saat masuk sebagai admin. Aplikasi diujikan dengan metode blackbox. Hasil pengujian dan implementasi menunjukkan semua fungsionalitas sistem beroperasi dengan baik. Pengujian yang dilakukan dengan menempatkan pesanan simultan dari beberapa akun berhasil dieksekusi, dengan semua hasil pesanan tercatat dalam daftar pesanan bersama nomor pesanan masing-masing. Performa waktu rata-rata dalam mengakses setiap fitur adalah 2 Menit.

Smartphone users use the mobile browser to interact with web-based applications. However, mobile browsers are vulnerable to various types of attacks such as phishing, DDoS, etc. There are numerous methods for detecting such attacks on the desktop environment, but, due to hardware limitations, such methods may not be effective for smartphones. Therefore, this paper presents different types of possible cyber-attacks in mobile browsers, and their solutions provided by various researchers to avoid such attacks. Additionally, the survey provides different types of mobile browser-related TLS errors and security indicators related challenges. We have discussed the consequences of emerging domains like mobile payment systems and online meetings. This survey will help the various mobile users in avoiding cyber-attacks while using the Internet for their day-to-day activities and will encourage researchers in designing new effective solutions against various types of mobile-specific cyber-attacks. [ABSTRACT FROM AUTHOR]

Advanced technologies pave the way for a variety of technology-based inventions, especially economic integrations. The idea of mobile commerce has been under consideration for the past decade. Mobile users are gradually shifting from traditional modes of payment to cashless mobile applications. After COVID-19, the use of e-modes for payments in our daily routine lives increased significantly, which requires further investigation of the factors affecting the adoption of mobile payment (M-payment) applications. Given that, this study aims to investigate the adoption of M-payment through the application of UTAUT-2 theory while extending it with monetary benefit. The data were collected from 302 respondents who were the current users of JazzCash and Easypaisa. Furthermore, this study furnishes a deeper understanding of the proposed model by utilizing the partial least squares–structural equation modeling (PLS-SEM) and fsQCA approach. The findings of this research highlight that performance expectancy, price value, habit, and monetary benefit are the major and more effective motives that influence the adoption of M-payment in Pakistan. Further, the findings of this study provide an in-depth insight into consumer perspective about the major indicators that influence the adoption of M-payment and can also help practitioners deploy an appropriate strategy for their M-payment application. This study is the pioneer in evaluating the adoption of M-payment in the developing economy of Pakistan through UTAUT-2 theory with additional variable of monetary benefit offered by JazzCash and Easypaisa in terms of cashback, discounts, and perks that drive the adoption intention for M-payment. More importantly, this study also extends the prior studies by utilizing the asymmetrical approach with symmetrical findings to explore the causal configurations (i.e., the combination of UTAUT2 antecedents) predicting the adoption of M-payment. [ABSTRACT FROM AUTHOR]

The availability of innovative payment services and the growing popularity of smartphone-based payment services (SBPS), particularly among youth, recognise India's potential to emerge as less cash or cashless economy in the near future. The influence of pre-adoption expectancies, usage experience, and conventional inhibitions on Indian youth's continuance intention to use SBPS has been investigated by integrating both adoption (UTAUT2) and post-adoption (ECM) models. PLS-SEM results show that satisfaction and facilitating conditions significantly influence continuance intention to use SBPS, whereas conventional inhibitions do not. Trust, habit, confirmation, facilitating conditions, and price value are the significant contributors to customer satisfaction. The outcome of the study reiterates the importance of strengthening the payment infrastructure and ensuring satisfaction so as to motivate young users to continue using SBPS. [ABSTRACT FROM AUTHOR]

The research aims to investigate the impact of theoretical drivers, facilitators, and barriers on the intention to adopt m-payment. It further examines the impact of the intention to adopt m-payment on usage behavior. Partial least squares structural equation modeling was used based on a suitable sample of 408 participants in Karachi, Pakistan. The findings contribute to a greater understanding of the factors that influence customer decision-making and, as a result, the adoption intention of mobile payment in Pakistan. Instead of relying on a single theory, the performed study presents an inclusive strategy for researchers by combining three recognized theories connected to technology acceptance. This research is conducted on a limited number of participants in Karachi, Pakistan. The survey should be conducted also be conducted internationally to obtain more comprehensive results; it could also be beneficial to determine customer preferences toward mobile payment systems in other nations. Limited literature was found that argued the intention to adopt m-payment and its impact on user behavior in the Pakistani context. Moreover, no studies were found that reflected and discussed the impact of barriers, theoretical drivers, and facilitators on m-payment. [ABSTRACT FROM AUTHOR]

This study investigates the widespread adoption of mobile payments (m-payments) and their impact on different generations, particularly post-COVID-19. We fill a gap in research by suggesting a new way to understand this phenomenon through the lens of social cognitive theory. We employed a multi-stage sampling technique, including purposive, quota, and snowball sampling, to ensure comparable group sizes for four generations and obtained usable survey data from 716 Thai online shoppers. The results reveal direct and indirect (through perceived values) significant relationships between technological self-efficacy and m-payment intention. While perceived values, which constitute functional, emotional, monetary, and social values, fully mediate the relationship between technological self-efficacy and m-payment intention in Gen B and Gen X consumers, it only partially mediates such a relationship in the Gen Y and Gen Z cohorts. Our findings also provide crucial theoretical and practical insights for digital commerce in the evolving landscape of m-payment adoption.

This study investigates the widespread adoption of mobile payments (m-payments) and their impact on different generations, particularly post-COVID-19. We fill a gap in research by suggesting a new way to understand this phenomenon through the lens of social cognitive theory. We employed a multi-stage sampling technique, including purposive, quota, and snowball sampling, to ensure comparable group sizes for four generations and obtained usable survey data from 716 Thai online shoppers. The results reveal direct and indirect (through perceived values) significant relationships between technological self-efficacy and m-payment intention. While perceived values, which constitute functional, emotional, monetary, and social values, fully mediate the relationship between technological self-efficacy and m-payment intention in Gen B and Gen X consumers, it only partially mediates such a relationship in the Gen Y and Gen Z cohorts. Our findings also provide crucial theoretical and practical insights for digital commerce in the evolving landscape of m-payment adoption. [ABSTRACT FROM AUTHOR]

Abstract The changes in market dynamics, customer-to-customer interactions, and the use of artificial intelligence have created a great concern among marketers in understanding customer behaviours such as customer loyalty. Policymakers account for the provision of quality service in terms of subscription numbers. However, little explains the impacts of these dynamics. Drawing up the service quality model, theory of planned behaviour (TPB) and customer loyalty model, the study examined the influence of service quality, technical quality (TQ), functional quality (FQ), and reputational quality (RQ) on customer loyalty (CL). Specifically, the study focuses on moderating gender differences to enhance robustness. Data were collected from 379 respondents and analysed using structural equation modelling (SEM) with smart PLS (partial least square). The results suggested that customer assessment of reputational quality was vital in m-payment services for both males and females. Female customers depicted a more significant positive relationship than male customers, meaning the former are more loyal than the latter. Technical quality negatively influences attitudinal customer loyalty, while functional quality affects behavioural loyalty. The study contributes towards understanding the role of the dimensions of service quality (dSQ), customer loyalty and gender differences. Theoretically, the foundation of this research adds up to the consideration of the moderation effect of gender and their differential assessment of technical and functional quality as predictors of customer loyalty. Implication to managers is improving marketing strategies, and policymakers provide a more enabling environment for m-payment service.

This study examined the influence dimensions of customer experience (CX) on attitudinal customer loyalty (ACL) and behavioural customer loyalty (BCL) in mobile payment (m-payment) service in Dar es Salaam, Tanzania. The unit of analysis employed was mobile payment customers, the sampling techniques used was convenient sampling and purposive sampling techniques to select service providers. Data analysis was conducted using Partial Least Square regression with sample size of 379 respondents. The results suggested that out of four dimensions of CX, moment of truth, peace of mind and outcome of focus have a significant positive relationship with both ACL and BCL. The product experience dimension revealed that in mobile payment context customer regards PEX as less important. The study recommends to managers to work on improving PEX through improving marketing strategies. Mobile phone operators/companies advocate customer experience in enhancing customer repurchasing and recommendations. The study contributes towards understanding of the role of customer experience in customer behavioural and attitudinal loyalty in mobile m-payment context. Also, the policymakers should support the provision of m-payment services, cross-product comparison and enhance freedom of choice. [ABSTRACT FROM AUTHOR]

The changes in market dynamics, customer-to-customer interactions, and the use of artificial intelligence have created a great concern among marketers in understanding customer behaviours such as customer loyalty. Policymakers account for the provision of quality service in terms of subscription numbers. However, little explains the impacts of these dynamics. Drawing up the service quality model, theory of planned behaviour (TPB) and customer loyalty model, the study examined the influence of service quality, technical quality (TQ), functional quality (FQ), and reputational quality (RQ) on customer loyalty (CL). Specifically, the study focuses on moderating gender differences to enhance robustness. Data were collected from 379 respondents and analysed using structural equation modelling (SEM) with smart PLS (partial least square). The results suggested that customer assessment of reputational quality was vital in m-payment services for both males and females. Female customers depicted a more significant positive relationship than male customers, meaning the former are more loyal than the latter. Technical quality negatively influences attitudinal customer loyalty, while functional quality affects behavioural loyalty. The study contributes towards understanding the role of the dimensions of service quality (dSQ), customer loyalty and gender differences. Theoretically, the foundation of this research adds up to the consideration of the moderation effect of gender and their differential assessment of technical and functional quality as predictors of customer loyalty. Implication to managers is improving marketing strategies, and policymakers provide a more enabling environment for m-payment service. [ABSTRACT FROM AUTHOR]

Mobile payment has evolved over time and its adoption and usage have proliferated in the new normal subsequent to the COVID-19 pandemic. This study aims to (1) evaluate the performance and (2) map the body of knowledge in order to (3) chart the avenues to advance mobile payment research in the new normal. To achieve its aims, this study adopts and implements a bibliometric methodology on a corpus of 455 publications retrieved from the Web of Science to provide a retrospective and a prospective of mobile payment research. Using performance analysis, this study unpacks the productivity and impact of the contributors (i.e., journals, articles, authors, countries, and institutions) to mobile payment research. Using science mapping, this study reveals the foundational themes and topical trajectories in the extant literature dedicated to mobile payment research. The findings from the performance analysis and science mapping are subsequently used to inform the agenda for future research on mobile payment. [ABSTRACT FROM AUTHOR]

The mobile marketing is facing rapid technological advancement nowadays, and there is growing literature on the effects of mobile applications, however, the role of branded applications in influencing consumer adoption remains insufficiently explored. Thus, this study aims to measure the level to which the unified theory of acceptance and use of technology 2 (UTAUT2) variables can affect the adoption behavior towards e-wallets in Jordan. However, with an additional point of view, centered around the internal influence, by replacing the social influence factor with trust factors, in order to test the model with focus on self-created individual perception. Data were collected from 314 e-wallet users in Jordan. The hypotheses for each of the study variables were analyzed through collecting data using online self-administered questionnaires then applying SEM analysis using Smart-PLS software. The results highlighted the significant effect of performance expectancy, effort expectation, habit, price value, and trust in on the continuance intention to use e-wallets in Jordan. Moreover, trust, in particular, was shown to have a remarkable effect on e-wallet Continuance Usage Intention, while also having an effect on the second most Influential variable, performance expectations. On the other hand, effort expectancy mobile wallets use continuance in the setting of Jordan. Finally, Continuance Usage Intention was shown to be a direct function of Continuance Usage behavior, followed by habit.

This study investigates the differences in usage intentions and actual use behavior for m-pay pre-covid (2019) and during the Covid pandemic (2021). Furthermore, it examines the generational differences in m-pay behavior during the COVID-19 pandemic. The study extended the theoretical model of UTAUT2 with risk and generational cohorts (baby boomers, gen x, and millennials). Data was collected from 2,324 U.S. participants, and the proposed model was analyzed using structural equation modeling. The results show a significant difference in m-pay behavior pre-covid versus the Covid pandemic. Additionally, the cohorts' behavioral intention and use behavior toward m-pay differed, with baby boomers and millennials sharing similar behavior compared to generation X. This study highlights the pandemic's impact on shifting m-payment behaviors and the need to target m-payments payment behavior by generation.

Background and Purpose: With the acceleration of mobile payment usage in the daily routine, this study intends to examine the determinant factors on the users' behavioural intention on the Sarawak Pay using the theory of reasoned action (TRA), technology acceptance model (TAM), unified theory of acceptance and use of technology (UTAUT), and a modified model. Methodology: A total of 195 Sarawak Pay users was selected using the purposive sampling technique to collect their responses through the questionnaire-based online survey. The PLS-SEM was utilised to examine the proposed hypotheses. Findings: The study found that the modified model had the greatest explanatory and predictive power than the other conventional models. Moreover, the performance expectancy, facilitating conditions and attitude positively influenced the behavioural intention and use behaviour on the Sarawak Pay, while effort expectancy had a contrary effect. Furthermore, the social influence failed to impact the Sarawak Pay users' behavioural intention and their use behaviour. Contributions: The findings offered a clear understanding of the drivers and inhibitors that inspired the users' behavioural intention and their use behaviour on the Sarawak Pay, as it had a critical implication for the Sarawak government. This evidence was derived from three conventional models and a modified model. [ABSTRACT FROM AUTHOR]

As the Indonesian government promotes cashless transactions, more and more efforts are put to make people adopt and keep using electronic money, including mobile payment (m-payment). The research focuses on investigating factors that influence people’s intention to keep using m-payment using two robust theories in the continuance intention: Technology of Acceptance Model (TAM) and Expectation Confirmation Model (ECM). Despite the robustness, the two models do not consider the user’s judgement of the issuer’s brand influence, which is reflected through its brand equity. Then, to fill this gap, A Continuance Model-Brand Equity Perspective (CMBEP) is proposed. The research applies a quantitative approach to validate the model. The data are collected using an online questionnaire to m-payment users. Then, Structural Equation Modelling (SEM) with SmartPLS software test the four hypotheses. Based on the analysis of 420 respondents, it is found that all the hypothesis is supported, and the model is validated. It shows the strongest to weakest relationships: perceived usefulness to satisfaction, perceived ease of use to satisfaction, satisfaction to continuance intention, and brand equity to continuance intention. The findings shed light on m-payment issuers for not only focusing on creating satisfaction for their users but also building a brand with strong equity.

The Internet and technological advancements have changed the way financial services are provided and used. The demand for m-wallets has continued during the last few years, particularly since the onset of the pandemic. Based on the TAM, UTAUT model, and other factors such as security issues and trust, this study attempts to develop and examine a conceptual framework for the adoption and use of m-wallet technology by end-users in India. The aim is to identify the drivers influencing user attitudes and intentions for the adoption of m-payments. The study analyzed the results of an online survey of 254 Indian citizens, showing that users' attitude and intention are influenced by all identified drivers (i.e., "perceived usefulness", "perceived ease of use", "facilitating conditions", "lifestyle compatibility", "safety issues", and "trust"). The empirical findings of this study support and extend the extant literature on the acceptance and adoption of m-payment technology and are vital to banks, merchants, service providers, and application developers to ameliorate their technical strategies and the service quality of their mobile wallets. [ABSTRACT FROM AUTHOR]

This research aims to investigate the influence of perceived ease of use and perceived risk on intention to use mobile payment services in Pakistan via mediating role of perceived trust. A total of 320 smartphone users were approached using a questionnaire-based survey method and hypotheses were tested using hierarchal regression. The results of this study confirm that perception about ease of use and perception about trust of consumers significantly influences the intention to use mobile payment service. Whereas, perceived risk is found insignificant in explaining intention to use mobile payment services in Pakistan but, perception about risk is found as a significant negative influencer of perceived trust among consumers. This study is helpful for mobile payment service providers like Bank’s marketing manager, financial institutions, etc. for making their strategies accordingly to tap consumers who prefer traditional cash mode of payment and it is also fruitful for the government and concerned departments to maintain transparency in monetary and economic transactions by m-payment services that can prove a helping hand for developing economies.

Use of mobile payment applications (m-payment) has been growing over the past decade. However, much of the existing studies generally: a) focus on participants chosen from a single cultural background, b) rely on using the traditional attitude-oriented theories (e.g., TRA, TAM), and c) are concerned with use attitudes and/or intention to use. Hence, studies about the effect of national culture (differing among various nationalities) on m-payment are scarce. In this paper, using value orientations theoretical perspective we report on a study that focuses on understanding the key factors that could possibly affect customers' continuance intention for using m-payment from a cross-nationality perspective. A research model is proposed to investigate whether four specific value factors, as conceptualized in the theory of consumption value, affect m-payment continuance intention as well as whether the influence of such factors are perceived differently among two different nationalities (i.e., India, China). Our findings reveal that the m-payment continuance intention is largely indirectly explained by emotional value. In addition, the effects of social value differ between Indian and Chinese students. The research findings offer insights to m-payment providers in terms of the culture-based m-payment application strategy related to designing content and interface, so as to properly guide the momentum. [ABSTRACT FROM AUTHOR]

The 20-year Thailand Digital Economy and Society Development Plan driven through Thailand 4.0 is the country's priority and a key driver to promote cashless society. It's crucial for Thailand to ensure that acceptance and adoption of digital payment systems are on track and understand where to do better after implementing the e-Payment initiative. This study aims to explore factors influencing adoption and actual usage (AU) of digital payment systems in the early era of Thailand 4.0, validate a new integrated model between the unified theory of acceptance of use of technology 2 (UTAUT2) and the innovation resistance theory (IRT) under the context of users, and investigate the mean differences of AU among different income levels. This research was conducted a quantitative analysis through a survey method in form of online questionnaire. 780 consumers who have ever used any modes of the digital payment systems from all region across Thailand were selected as target respondents for this study. The results indicate that behavioral intention (BI) to use and innovation resistance (IR) affect the usage of digital payment systems. Both BI and IR could well explain AU. There were mean differences arising from the differences of income levels toward AU. In addition, insights deriving from some defined factors were interestingly found out from this study which would benefit to concerned stakeholders. [ABSTRACT FROM AUTHOR]

Thailand is transforming its economy into a digital economy. Mobile payment (m-payment) is a core technology that helps the country phases from the manufacturing-based economy into the digital economy. However, a question remains what factors influencing people to adopt mobile payment. Little literature focuses on users in Thailand. This study aims to determine factors associating with the decision-making process in selecting m-payment systems of respondents in Bangkok. The study addresses a research question. What do factors segregate m-payment adoption? 820 respondents were asked by using a questionnaire. Employment of confirmatory factor analysis (CFA) developed the measurement showing acceptable validity and reliability. The study uses multinomial logistic regression to classify Technology Choices (TCs). The results show low values of Pseudo R-Square, indicating that there is a lack of practical variables. Discussions and suggestions are addressed in this research. [ABSTRACT FROM AUTHOR]

This study aimed to examine the effects of perceived risk, perceived benefits, and trust on consumers' intention to use mobile payment, or m‐payment. In addition, different effects of some demographic factors (e.g., income, age, education) on m‐payment usage were examined. The sample of 457 respondents was used to analyze the causal relationships between the variables and the mean differences of demographic factors in consumer intention to use m‐payment. The results supported the negative relationship between perceived risk, trust, and consumer intention to use m‐payment. A positive relationship between perceived benefits and trust was found. This study revealed that trust mediated consumer intention to use m‐payment. In individual differences of m‐payment adoption, education influenced the relationship between perceived risk and intention to use m‐payments as well as the relationship between trust and intention to use m‐payment. This study provided insights into consumer differences regarding m‐payment adoption and the mediating role of trust between perceived benefits, perceived risk, and intention to use m‐payment. [ABSTRACT FROM AUTHOR]

The purpose of this study was to examine the influence of variables of TAM, user characteristics variables, and perceived risk variables on the intention to use mobile payment. Through the combination of characteristics of mobile payment, this study also investigated the effect of various independent variables on the intention to use mobile payment including the moderating effect of self-construal. To verify hypotheses of this study, the hierarchical regression analysis based on responses from 188 undergraduate and graduate students was conducted. The significant findings of this study were as follows: TAM variables, user characteristics variables and perceived risk variables had positive influence on the intention to use mobile payment. Self-construal was found to moderate the effect of the perceived usefulness, perceived ease of use and subjective norm. This study may provide important implications for both academicians and practitioners. [ABSTRACT FROM AUTHOR]

Despite the growth of mobile phone use in travel planning, the number of tourists that adopt mobile payments (m-payments) is not high. As tourist trust in m-payment has been identified as an essential factor in m-transaction behaviour, this study contributes with a segmentation and a characterization of tourists based on their trust in m-payments. An online survey of Spanish tourists who use smartphones for travel purposes was conducted to collect the data. Utilizing cluster analysis, the data indicate that heterogeneity exists and that tourists can be classified into three segments depending on their trust in m-payments: tourists with high trust in m-payments, tourists with medium trust in m-payments and tourists with low trust in m-payments. Moreover, in terms of the characterization of these three segments, Pearson's Chi-square found that they show different demographic characteristics. While tourists who travel for pleasure three or more times per year, men, tourists aged between 25 and 34 and the self-employed are overrepresented in users with high trust in m-payments, tourists who travel for pleasure once a year, women and users older than 45 years of age are overrepresented in users with low trust in m-payments. Th e segments identified will allow tourism companies to adapt their m-payment strategies. [ABSTRACT FROM AUTHOR]

The mobile marketing is facing rapid technological advancement nowadays, and there is growing literature on the effects of mobile applications, however, the role of branded applications in influencing consumer adoption remains insufficiently explored. Thus, this study aims to measure the level to which the unified theory of acceptance and use of technology 2 (UTAUT2) variables can affect the adoption behavior towards e-wallets in Jordan. However, with an additional point of view, centered around the internal influence, by replacing the social influence factor with trust factors, in order to test the model with focus on self-created individual perception. Data were collected from 314 e-wallet users in Jordan. The hypotheses for each of the study variables were analyzed through collecting data using online self-administered questionnaires then applying SEM analysis using Smart-PLS software. The results highlighted the significant effect of performance expectancy, effort expectation, habit, price value, and trust in on the continuance intention to use e-wallets in Jordan. Moreover, trust, in particular, was shown to have a remarkable effect on e-wallet Continuance Usage Intention, while also having an effect on the second most Influential variable, performance expectations. On the other hand, effort expectancy mobile wallets use continuance in the setting of Jordan. Finally, Continuance Usage Intention was shown to be a direct function of Continuance Usage behavior, followed by habit. [ABSTRACT FROM AUTHOR]

We seek to deepen and increase knowledge on the evolution of scholarship regarding digital payments by highlighting the main interpretative strands in the literature and the changes, if any, in research approaches. Using bibliometric and scientometric measures, we explore research hotspots and developmental trends in digital payments to identify influential aspects of published contributions and research streams. Our sample consists of 723 articles published between 1985 and 2021 obtained from the Web of Science. The results show that the most investigated digital payments are mobile payments, with the main analysis methodologies typically linked to technology adoption models. This review, original in terms of sample size and methodology, advances knowledge on the evolution of innovative payments and guides scholars in visualising various research models. [Display omitted] • Bibliometric and Scientometric literature review on Digital Payment, Electronic Payment and Mobile Payment. • Digital payment adoption in developed, underdeveloped, and developing countries. • Importance of external influences, age, ease of use, attitude, utility, trust, and risk on adopting mobile payment system. • From electronic payment to digital payment [ABSTRACT FROM AUTHOR]

The main purpose of this paper is to determine mobile device ownership and online shopping preferences among shoppers in the Klang Valley, Selangor, Malaysia. Additionally, it seeks to investigate the awareness and acceptance of Near Field Communication (NFC) Technology as a preferred payment platform or method among online shoppers. This quantitative research is carried out via survey questionnaire on a sample size of 200 respondents who have shopped online with majority residing in the Klang Valley. The findings indicate online shoppers still prefer to conduct their online shopping transactions using a desktop Personal Computer. Respondents, regardless of race and academic qualifications, use the English language medium when shopping online and majority prefer to shop at an individual e-commerce website rather than a single website comprising many e-commerce websites such as deals.bigsale.com.my. Awareness on NFC technology for payment solutions is still at the infancy stage among many online shoppers in Malaysia with a low acceptance level mainly due to security concerns. This finding has implications on the communications strategies of mobile network operators, banks, Android and Apple-device manufacturers, online retailers and other key players in the telecommunications and technology industry. The latter need to play an active role in educating the public about NFC-enabled payment devices and convincing online shoppers on the security features of such mobile payment devices. In other words, more than just touting the benefits of NFC and explaining the technology, the communications strategy of all relevant players must focus on persuading and convincing their target audience on the security features for diffusion and adoption of the technology online shoppers in Malaysia. [ABSTRACT FROM AUTHOR]