1. The Burnout Level of Call Center Agents in Metro Manila, Philippines
- Author
-
Agnes Fernandez Montalbo
- Subjects
Gerontology ,Economics ,Philippines ,education ,Wohlbefinden ,Burnout ,Sociology & anthropology ,Philippinen ,Call Center ,Cynicism ,ddc:150 ,well-being ,psychische Gesundheit ,Medical Sociology ,0502 economics and business ,ddc:330 ,Psychology ,Frau ,Berufsforschung, Berufssoziologie ,General Psychology ,Occupational Research, Occupational Sociology ,Allgemeine Psychologie ,05 social sciences ,Wirtschaft ,Mental health ,job entrant ,Berufsanfänger ,Psychologie ,Soziologie, Anthropologie ,Employee burnout ,physical stress ,woman ,Well-being ,050211 marketing ,ddc:301 ,physische Belastung ,Medizinsoziologie ,mental health ,050203 business & management ,Demography - Abstract
The aim of this study was to measure the exhaustion, cynicism and professional efficacy that would determine an individual’s level of burnout. A convenient sample of employees (N=747) was obtained from different call centers in Metro Manila. The results indicated a high level of exhaustion for the age group of 18-29 years old and for the female respondents. More than half of the respondents were high in cynicism and those who reported a low professional efficacy were mostly females. Age showed a significant relationship with exhaustion and cynicism while tenure at present job showed a significant relationship with professional efficacy. Results implied that working in a call center may lead to employee burnout especially for females and those who are new in their job.
- Published
- 2016
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