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The concept of hospitality encompasses a range of interactions between hosts and guests, grounded in sociocultural norms and practices. To look into hospitality from a different sociocultural viewpoint, this paper explores how Generation Z understand and interpret “hospitality” through the lens of gender. Using semi-structured interviews, it reveals that females link hospitality to customer service and host-guest relationships, while males emphasiseemphasize commercial elements, such as food and payment. These insights underscore the complex interplay between gender disparities and hospitality perceptions. The research highlights the importance of implementing industry policies and training that address gender disparities and encourage inclusivity. For broader relevance, future research should encompass diverse demographics and assess the influence of temporal and regional factors on these perceptions. [ABSTRACT FROM AUTHOR]

Purpose: To systematically review the research relating to views and experiences of people with disability eating out in cafés, restaurants, and other settings; and identify factors that impede or enhance accessibility of eating out experiences, inform future inclusive research, and guide policy development. Materials and Methods: This study involved systematic search and review procedures with qualitative metasynthesis of the barriers to and facilitators for participation and inclusion in eating/dining-out activities. In total, 36 studies were included. Results: Most studies reviewed related to people with physical or sensory disability eating out, with few studies examining the dining experiences of adults with intellectual or developmental disability, swallowing disability, or communication disability. People with disability encountered negative attitudes and problems with physical and communicative access to the venue. Staff lacked knowledge of disability. Improvements in the design of dining spaces, consultation with the disability community, and staff training are needed. Conclusion: People with disability may need support for inclusion in eating out activities, as they encounter a range of barriers to eating out. Further research within and across both a wide range of populations with disability and eating out settings could guide policy and practice and help develop training for hospitality staff. IMPLICATIONS FOR REHABILITATION: Some people with disability require support for increased self-determination and self-advocacy to access eating out experiences satisfactorily. Goals and strategies to increase access and participation in eating out activities for people with disability should include attention to the environment and hospitality venues and to staff training. Rehabilitation professionals have a role in training hospitality staff about disability access and inclusion in eating out activities. To enhance community inclusion and participation, rehabilitation professionals could focus more on the skills and strategies needed for people with disability to participate in eating out activities. Rehabilitation professionals could implement a range of facilitators that might strengthen participation in eating out activities for people with disability. [ABSTRACT FROM AUTHOR]

Purpose: The purpose of this paper is to examine the relationships between and among the factors of readiness, commitment and resistance to change, and the factors of integration and success of organizational change. Design/methodology: In order to examine the above interrelationships, a quantitative research was conducted on a sample of 513 employees, who work at four- and five-star hotels located in Greece. Findings: The research outcomes indicated that readiness and commitment factors are significant positive predictors of integration and success of change, while resistance is a significant negative predictor of integration and success of change. Practical implications/Originality: It is worth mentioning that this is the first study that proposes a model based on specific factors eligible for use in a hotel company in order to prepare the soil for integrating and implementing a successful change in the hospitality sector. [ABSTRACT FROM AUTHOR]

As foodservice is a significant aspect of the burgeoning senior living industry in the United States, career opportunities are projected to abound for hospitality students and professionals. However, it is still unclear whether senior living employers require different job competencies for their frontline foodservice employees compared to those required by restaurants due to the unique characteristics of the industry. The purpose of the study is to identify job competencies for both entry-level and managerial foodservice positions in the senior living industry. Online job postings of the 23 largest senior living companies in the United States were analyzed. The study results indicated that job competencies required in senior living foodservice were largely similar to those of food & beverage employees in the hospitality industry. Soft skills and generic competencies such as communication/interpersonal skills, adaptability and flexibility, customer service, and conceptual/critical skills were deemed essential for both entry-level and managerial positions. For career advancement, hard skills, technical knowledge of foodservice, and leadership were emphasized for managerial positions. Interestingly, aptitude for working with older people was mentioned but not referred to as the knowledge of aging and disease as expected. This study fills the gap in the hospitality literature on job competencies by focusing on senior living as a utilitarian aspect of the hospitality continuum and offers practical implications for hospitality management academic programs, senior living operators, and other relevant stakeholders. [ABSTRACT FROM AUTHOR]

This study sought to identify and analyze hospitality industry employees' rationale for leaving the industry during the COVID-19 pandemic. This study further explored possible remedies hospitality industry organizations can adopt to rehire employees who decided to leave the industry. A qualitative survey was conducted online using Qualtrics to anonymously collect data from hospitality industry employees who had voluntarily left the industry during the COVID-19 pandemic – a sample that is difficult to recruit for research purposes. The thematic analysis revealed several explanations behind the great exodus from the hospitality industry. Unfortunately, not many incentives for employees' return to the industry were revealed. Practical implications and future research suggestions are discussed. [ABSTRACT FROM AUTHOR]

Research has shown that racial discrimination is detrimental to the ethnic minorities in accommodation and hospitality sectors. However, whether racial discrimination happens during the stage of online booking before check-in remains unclear. Leveraging a natural experiment of the anti-discrimination policy implemented on Airbnb and face recognition techniques to identify the racial information of hosts and guests, this study reveals that racism from hosts against ethnic guests indeed exists during the stage of online booking. The results indicate that the monthly proportion of ethnic guests increases 5% after the launch of anti-discrimination policy. We also find that discrimination exists between ethnic hosts and ethnic guests, which was not documented in previous studies. Moreover, the anti-discrimination policy in relieving racism plays a bigger role among hosts with severe racial discrimination. These findings are critical for online booking platforms to set anti-discrimination policies. [ABSTRACT FROM AUTHOR]

The rise of the metaverse presents an outlook for revitalizing the hospitality and tourism industry and garnering recognition across professional spheres. This study explores the motivations and preferences of users engaging in hospitality and tourism using 5W1H analysis, which stands for five Ws (what, who, when, where, and why) and one H (how). This comprehensive examination sheds light on the evolution and potential advantages of hospitality and tourism and offers insights for future progress. The study reveals that users are primarily driven by their anticipated experiences when participating in hospitality and tourism. Additionally, time- and cost-saving benefits, along with opportunities to discover destinations, play an important role in attracting hospitality and tourism users. Compared to traditional metaverse hospitality and tourism, metaverse hospitality and tourism offer greater flexibility in terms of timing, location, and companionship. However, the two are not in opposition; they complement each other and can develop together. [ABSTRACT FROM AUTHOR]

Rural tourism is regarded as having the ability to contribute to the often much-needed socio-economic (re)vitalization of provincial regions. For that, the sector is dependent on services and sites of leisure to "sell". While valuable research has been conducted at a variety of rural tourism sites, few have focused on tourism at potential destinations. Applying a theoretical approach of more-than-human cohabitation and hospitality, this paper discusses entanglements of tourism development in a peripheral area. The focus is on the remote Melrakkaslétta on the Icelandic northeast coast. Once the setting of wealthy farms and utilization of natural resources, the area has in recent decades faced depopulation and related challenges. The residents have proposed local tourism as one way to counteract these challenges. Melrakkaslétta, currently one of the least visited areas of Iceland, is home to significant bird populations. Indeed, Melrakkaslétta is a place of continuous comings and goings of birds and humans. Introducing findings from ethnographic research conducted in Melrakkaslétta, the paper reveals the paradoxical role of the birds in the area's potential tourism development. For some people, the birds are something to underline and utilize while for others Melrakkaslétta should remain a tranquil place of few people and birds. [ABSTRACT FROM AUTHOR]

Recounting the events of the #NoG20 protests in Hamburg in 2017, particularly the effects of the ban of one large scale protest camp by the authorities, this paper investigates how the protest was re-organized after the ban. Within a wide variety of existing forms of social movement organization (SMO), protest camps are increasingly visible and important, occurring on all continents and with increasing frequency. It appears that making a camp can be a strategy for network-based organization to materialize spatially where formal organizing is absent or eschewed. Based on interviews with participants and document analysis, the paper analyses the emergence of alternative hospitality structures, and of a new antagonism helping to forge a collective identity of the #NoG20 mobilisation. We structure our analysis through the notion of "care for the whole," in which Rodrigo Nunes describes parameters of strategic action in networked SMO. We advance organizational thinking by extending this notion with two further dimensions: the literal caring for participants needs and its infrastructures; and the creation of a sense of community in narrative and representation. This can be applied in the analysis in any networked organization aspiring to be more democratic and open. [ABSTRACT FROM AUTHOR]

Hospitality and tourism experiences have impeccable capacities of transformation. Drawing on the experience advantage literature, the current research highlights the needs-based mechanisms through self-esteem, autonomy, meaningfulness, and relatedness in understanding the transformative power of hospitality and tourism experiences. Through a synthesis of past literature, we first synthesize how these four needs-based mechanisms have been addressed in the hospitality and tourism experience literature. Against the backdrop of socially conditioned trends evolving around the four needs-based mechanisms, we developed a "HEAL" model to outline the transformative functions of hospitality and tourism experiences, which are to H arbor, E volve, A waken and L ink individuals. Finally, our research calls for additional studies that contribute to advancing hospitality and tourism experiences' transformative power. [ABSTRACT FROM AUTHOR]

The nature of luxury experiences has been evolving, with the focus shifting from objective criteria of luxury to understanding customers' perceptions of luxury experiences. Moreover, in the context of an emerging homesharing sector, there remains a gap in our understanding of what comprises the luxury accommodation experience. The present study develops a model to capture the components and dynamics of the evolving nature of luxury in the accommodations industry. Consistent with our hypotheses, we find that authenticity serves as the primary antecedent of extraordinary experiences in the luxury accommodations industry. It leads to memorable accommodation experiences via the secondary antecedents of Pine and Gilmore's dimensions of the experience economy and the dimensions of "new luxury," including digital disconnection and ethical consumerism. Our findings are validated in a second, independent sample of luxury consumers, and have important theoretical and practical implications in the fields of hospitality, luxury, branding, and services management. [ABSTRACT FROM AUTHOR]

This piece captures a mutual growth experience between David Smith and a student in his graduate class, Joyce Azaki. They share the transformative interaction both parties can experience as lecturer and student when teaching and learning is positioned as an opportunity for hospitality. This powerful story of faith-shaping practice calls educators to pause, reflect, and consider the shifts they can make in practice, allowing others to flourish. [ABSTRACT FROM AUTHOR]

This study examines how characteristics of top executives moderate the effect of internationalization on hospitality firms' performance. Using US publicly-traded hospitality firms, this study conducts hierarchical linear modeling to investigate how executives' functional background and operating ability influence the relationship between internationalization and financial outcomes. Findings of this study indicate that the functional background and operating ability of top executives significantly affect internationalization's impact on firm performance. This study also reveals different measurements of internationalization and a firm's financial performance matter for the relationship of interest. Considering the lack of research on the moderating effects of hospitality executives' characteristics and how they connect to internationalization and firm performance, this study bridges this gap in the literature. [ABSTRACT FROM AUTHOR]

Drawing data from the recordings of natural conversations and meta-pragmatic comments, and combining the neo-Brown and Levinson approach and the relational work framework, this paper explored how Saudi female friends manage friendly informal settings and hospitality despite culture-specific politeness expectations. The analysis focused on just one of the discursive strategies in which the direction of displaying hospitality is turned around, i.e. displayed by the guests rather than the host(ess). This strategy constituted a noticeable behaviour among the 13 close friends observed in this study. Cooperative conjoint hospitality was particularly useful for maintaining and enhancing rapport, in-group membership, and solidarity among the friends and minimising hospitality obligations of the hostess. The analysis demonstrated how such behaviour was consistent with the politeness norms negotiated in the close friends' community of practice (CofP) but differed from the politeness norms in the wider culture. [ABSTRACT FROM AUTHOR]

Providing hospitality services to patients to enhance their overall healing process has gained importance in the healthcare industry. It is not only just about getting healed but also the experience involved. This entails quality hospitality services in addition to medical services. Given that a happy employee provides better services, the role of job satisfaction of employees providing these services thus becomes important. Drawing from service quality frameworks, this article aims to identify enablers and deterrents of job satisfaction and validate with practitioners pulling out latent aspects that need to be focused on integrating hospitality in healthcare. We explored these aspects using a three-pronged approach. Initially, we identified the key themes influencing job satisfaction by applying data mining techniques to 13,000 employee reviews from companies recognized as Great Place to Work, sourced from Glassdoor.1 Second, we validated the identified theme from experts through 24 focused group discussions comprising HR practitioners, thereby gaining interesting insights about certain important overlooked aspects. Third, we include literature support for each of the identified themes, stating their importance to the healthcare sector. The study provides a rubric of enablers and deterrents to job satisfaction, which can help the sector enhance employee satisfaction. [ABSTRACT FROM AUTHOR]

This study presents a commercial hospitality model, examining the relationship between word-of-mouth, Loyalty, Patronage, and revisit intention. Our analysis of responses from 213 customers using Structural Equation Modeling (PLS-SEM) revealed that commercial hospitality has a positive influence on word-of-mouth, Loyalty, and Patronage. These factors, in turn, shape customers’ intention to revisit the restaurant. The practical implications of our findings are significant. We contribute to the fields of hospitality and customer behavior by integrating these constructs and proposing an empirical model of behavioral intentions. Furthermore, our study provides a valuable tool for managing commercial hospitality in restaurants and other businesses within the hospitality industry. [ABSTRACT FROM AUTHOR]

This essay explores the politics of community and hospitality in Henry James's "The Aspern Papers." Drawing on studies of hospitality developed and inspired by Jacques Derrida it considers the gestures of hospitality occurring in the story and shows that the bond of the Misses Bordereau is challenged by conditional terms of reciprocity that cause rifts in their community. Looking also at some of James's essays on Venice the essay argues that the novella provides insight into the possibility or not of domestic and national hospitality within the contexts of property ownership mobility and tourism and places women at the center of the confrontation between self and other community and alterity. [ABSTRACT FROM AUTHOR]

This study examines the determinants of blockchain technology adoption in small and medium hospitality and tourism enterprises. This study also investigates the moderating effect of technology optimism. Results from a sample of 550 enterprises indicate that technological factors (i.e., relative advantage and compatibility), organizational factors (i.e., top management support, organizational readiness, and employee blockchain technology knowledge), and environmental factors (i.e., competitive pressure, customer pressure, and government support) positively affect intention to adopt blockchain technology. These relationships are moderated by technology optimism. Interestingly, perceived complexity and adoption cost are insignificant determinants of blockchain technology adoption. This study contributes to the literature by explaining the underlying mechanism and boundary conditions (i.e., managers' technology optimism) under which technological, organizational, and environmental factors predict the adoption of blockchain technology among small and medium hospitality and tourism enterprises. Moreover, the findings provide implications for hospitality and tourism managers in adopting and implementing blockchain technologies. [ABSTRACT FROM AUTHOR]

Hotel managers in New Zealand do not calculate Human Capital Return on Investment (HCROI) and are unaware if they are over or underinvesting in their HC. While literature reports the complexity of such measurement, given the challenges of attracting, retaining and ongoing training of HC, it is surprising little has been done to examine how HCROI can add value to hotels and how it can be calculated. Hotel practitioners and hospitality researchers must collaborate to examine and define better HCROI and measurement tools to enable hotel managers to make more strategic HC decisions. [ABSTRACT FROM AUTHOR]

The 2015 Refugee Crisis was the European media event of the decade. It shed new light on European migration policies and narratives of migration. Through the device of intermedial references, Jenny Erpenbeck's (2015) novel, Gehen, Ging, Gegangen, presents intercultural encounters as a superable challenge. The novel suggests that media like television continue to function as national mediums, and while they may serve as an impetus for engaging with others, encounters between strangers necessitate modes of engagement that extend beyond listening and watching. The references in the novel encourage a discussion of national frameworks, limits of seeing, embodied nationhood, hospitality, and the enduring relevance of unmediated testimony, especially in light of constant new developments in media. [ABSTRACT FROM AUTHOR]

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This study showcases how the Leximancer program can be used to review Leximancer-based research published in tourism and hospitality journals during 2014-2020. Along with a Leximancer-generated concept map, a new tags' association visual analysis was also performed. This innovative method of analysis is a key contribution, as past Leximancer studies in hospitality and tourism have predominantly relied on thematic analysis only. An Insight Dashboard report that is based on Bayesian algebra algorithm in calculating Prominence Scores (PS) for key concepts and compound concepts emergent from the data, supplemented the visual analyses. Thirty-three (33) tourism and three (3) hospitality papers were analysed. The most common tourism context was China and Chinese tourism, and the most prominent phenomena were tourists' experiences, shopping experiences, tourists' evaluations and perceptions. Data for these research studies were predominantly obtained from online reviews, user-generated content (UGC), social media and news media. In the hospitality context, research studies used Leximancer to analyse sentiment, risk factors, and attitudes of frontline hotel employees. Tourism Management and Current Issues in Tourism, had the most papers which used Leximancer. Australian researchers were identified as the leaders in tourism research using Leximancer, followed by lead researchers from Portugal and China. [ABSTRACT FROM AUTHOR]

This study examines hospitality employees' perceptions of Human Resources (HR) policies and practices and their impact on organizational commitment before and during a crisis. Specifically, it explores the influence of gender bias on organizational commitment. Focusing on the role of HR practices in fostering commitment, the study analyses changes in commitment during the pre- and post-crisis periods. An online survey was conducted among employees in the hotel industry in Spain, resulting in 467 complete responses. Factor analysis and confirmatory factor analysis validated the measurement model. The findings support the hypothesis that organizations with pre-existing HR practices promoting employee well-being experienced higher levels of organizational commitment during the crisis. Additionally, organizations implementing policies to address gender bias achieved higher levels of organizational commitment. The study presents a typology, categorizing HR practices as crisis-appropriate or non-crisisappropriate and commitment or non-commitment practices. This study provides insights into understanding and measuring organizational commitment through HR practices and emphasizes the significance of addressing gender bias in fostering commitment. Practical implications for the hospitality industry include prioritizing employee well-being, creating an inclusive work environment, ensuring flexibility and effective communication, and proactively investing in crisis-appropriate HR practices. [ABSTRACT FROM AUTHOR]

Tourism demand is critical for the hospitality industry and is influenced by a set of continuously changing factors. The tourism and hospitality industries play a critical role in many regions and countries, supporting the local economy, providing employment, and fostering economic and social development with effects across multiple industries. This study aims to analyse the nature of tourism and hotel demand through a thematic analysis. By conducting a review of the existing literature published over the period of 2018–2023, this research identifies overarching patterns, trends, and themes characterising the current research landscape. Research results reveal significant insights into market trends and strategic industry shifts. It particularly emphasises areas such as customer demand forecasting, technology integration, and sustainability, which are crucial for understanding demand fluctuations. The findings offer insights into the theoretical foundations of tourism and hotel demand and provide practical implications for industry stakeholders aiming to strategise effectively in a dynamic market. [ABSTRACT FROM AUTHOR]

This study investigates effective onboarding practices in the cruise industry, examining the interplay between onboarding, hospitality and seafaring occupations due to limited existing research. Using an exploratory mixed-method approach, the researchers employed insider and outsider perspectives to critically analyse employee challenges and company onboarding practices. The research, conducted through qualitative surveys and semi-structured interviews with purposive sampling, reveals that while companies generally provide a welcoming environment, there is a need for improvement in meeting expectations and providing detailed, structured information. The findings emphasise the importance of enhancing these areas to boost new crew members' preparedness, confidence and satisfaction. Additionally, data highlights the critical role of managing expectations and satisfaction during preboarding, underlining the significant impact of effective communication on employee retention in this unique industry. [ABSTRACT FROM AUTHOR]

The digital transformation age introduces cybersecurity threats into the hospitality industry by increasing the exposure and vulnerability of hospitality firms' data and systems to hackers. The hospitality industry is a diverse segment of the service sector dedicated to the provision of services in areas such as accommodation, food and beverage, travel and tourism, and recreation, including hotels, restaurants, bars, travel agencies, and theme parks. Cybersecurity risks in the hospitality industry affect the data and systems of businesses such as accommodation, food, travel, and entertainment, primarily enabled by the industry's increasing digitization. This study aims to map the principal cybersecurity risks to the main stakeholders by proposing a novel Picture Fuzzy Sets (PFSs)-based Matrix of Alliances and Conflicts: Tactics, Objectives, and Recommendations (MACTOR) approach. The purpose here is to examine each stakeholder's position towards handling cybersecurity attacks and estimate the uncertain nature of personal judgments of industry representatives when stating their point of view. The research aimed to extract the triggering positions of the defined cybercrime risks to reach the root cause of these risks, as the point to try to mitigate first. Thus, this paper contributes to the literature in both theoretical and practical ways by proposing a new approach and by providing real industry officials' perspectives to solve the challenges. A hospitality practitioner can easily understand their position in this service network and take action to prevent such cybercrimes. [ABSTRACT FROM AUTHOR]

We study the effects of new shopping centre developments on the performance of 7041 retail and hospitality firms located in the suburbs of Stockholm, Gothenburg, and Malmö. In particular, we analyse to what extent these effects vary with respect to the distance to, and characteristics of, these newly established centres. Exploiting data covering a 17-year period (2000–2016) in a fixed-effects panel regression framework, we find that the establishment of new neighbourhood centres is associated with an average increase in revenues and employment for retail incumbents by + 1.80% and + 1.20%, respectively, for each 100-m reduction in distance to the respective centre. Similarly, the introduction of large regional centres is associated with an increase in the revenues and employment of hospitality firms by + 1.40% and + 1.20%, respectively, for every 100-m decrease in proximity to the new shopping centre. Retail firms are affected by regional centres only in terms of their revenues, which increase by + 0.70% for each 100-m decrease in distance. Our results indicate a diminishing impact of both regional and neighbourhood centres with increased distance, suggesting a broader geographical reach for the effects of regional centres. [ABSTRACT FROM AUTHOR]