Search

A multitude of factors contribute to quality service in restaurants, classified into dimensions such as tangibles, reliability, responsiveness, assurance, and empathy. Gratifying guests is crucial for retaining current patrons and enticing new ones, resulting in benefits like heightened loyalty and positive word-of-mouth promotion. This, in turn, influences profitability and the restaurant's long-term presence in the market. This paper seeks to analyze the factors impacting guest satisfaction in Kosovo's restaurants, including assessing the quantifiable impact of these factors on overall guest contentment. A structured questionnaire on Five point Licker scale was used to collect the data. The survey covers 200 guests in classic restaurants in different cities in Kosovo. A cross-tabulation of the survey variables was performed, applying the correlation method and multiple regression analysis to determine the direction and strength of each group of factors on guest satisfaction in Kosovo. The study reveals a positive impact of all service quality dimensions on guest satisfaction, including tangible elements (correlation 0.859, determination 0.738), reliability (correlation 0.870, determination 0.758), responsiveness (correlation 0.948, determination 0.889), assurance (correlation 0.876, determination 0.768), and empathy (correlation 0.804, determination 0.646). This underscores the importance for restaurants to focus on these dimensions to retain existing and attract new guests. [ABSTRACT FROM AUTHOR]

Consumer choice and satisfaction are very important for the hotel industry. For guests, food has a big impact on satisfaction and so does breakfast. The objective of this work is to know what the pre ferences of guests in a hotel breakfast are and how this varies according to their characteristics. An online questionnaire was sent using social media to hotel guests (n=626). Most respondents live in Europe (62%) and they prefer fruit juices (37%) and pastries (37%) while non-European residents suggested fruits (58%) and dairy products (39%) as the main preferences. Respondents aged over 55 years old have also preferences for fruits and dairy products, whereas guests aged 18-34 prefer pastries. For families traveling with children, bread was preferred for breakfast. Moreover, guests between the ages of 18 and 34 prefer lactose -free foods; and vegans or vegetarians or guests between the ages of 35 and 54 prefer gluten-free foods; whereas those 35 or younger prefer sugar foods. Most women prefer lactose-free food and non-Europeans give more importance to low-carbohydrate food while Europeans prefer lactose-free food and vegetarians or vegans. Breakfast is a meal valued by guests. Knowing the preferences of the guests following the profile of each one will be an asset for hotel projects that can satisfy and retain their customers. As far as we are aware, this is the first assessment of travellers about their preferences in hotels breakfast.

Over the last decades the tourism sector has played an increasingly important role in the socio-economic development of Portugal. We analyze data from the last fifty years from Portugal, comparing non-pandemic forecasts derived with ARIMA time series models for the triennium 2020–2022, that is, forecasts obtained under the assumption that the COVID-19 pandemic would not have happened, to actual pandemic values as means to assess the impact of the pandemic on the annual numbers of guests and overnight stays in that period. The results show that full recovery has been reached in Portugal for the number of overnight stays in 2022, and individually in each main region of the country (mainland Portugal, Madeira and the Azores). However, the same cannot be said of the recovery of the number of guests, except for Madeira in 2022, whose recorded value exceeded the corresponding non-pandemic forecast value.

In the Gospel of Luke, the social gathering of the meal appears again and again. It is a setting for Jesus' interactions as well as a topic of conversation. Drawing on theories of disability and masculinity, this article examines the various meal scenes in Luke 14. The focus is on Jesus' advice to the host about who to invite and who not to invite when hosting a meal (vv. 12–14). This saying constructs a complex and intersecting web of potential guests. Those that should not be invited, belong to the social world of the privileged man: his brother, friend, relative and rich neighbor. Representing different levels of his radius of trust, they all have something to give back. The preferred guests in Jesus' parable, however, are those who lack the resources to give anything back, due to bodily disability and lack of means: "The poor, the crippled, the lame and the blind" (Luke 14:14, NRSV). The article thus examines how health, economic ability, and gender intersect. The ideal meal in the Gospel of Luke negotiates the complex social web of the ancient world. We suggest that disability and masculinity are key issues and scrutinize these categories to rethink the social make-up of ideal communities as suggested by Luke. [ABSTRACT FROM AUTHOR]

This scientific paper will present the number of domestic and foreign tourists as well as their overnight stays in the Republic of North Macedonia and the municipality of Prilep in the period before, during and after the COVID-19 pandemic from 2018 to 2022. The scientific paper will also show the number of affiliation of tourists by country who visited the municipality of Prilep in the period after the COVID-19 pandemic in 2022.In the year of 2018 we have domestic and foreign tourist witch the number in total 1 126935 witch of domestic was 419 590 and of foreign was 707 345, the number from the statistics for the year 2019 in total was 1 184963 with domestic the number was 427 370 and of foreign visitors the number was 757 593 . For the year 2020 the statistics show the total number for visits for the Republic of North Macedonia was 467 514 witch of domestic visitors the number was 349 308 and out of foreign visitors the number is 118 206, as for the year of 2021 the total number of visitors was 702 463 witch of domestic visitors the number was 408 500 and of foreign visitors the number was 293 963. For the municipality of Prilep the number for 2019 of visitors was 12 296, which the number for domestic visitors was 6 505 and of foreign was 5 791, for the years of 2021 and 2022 the number dropped. The guests where greatly loved the visits of the republic of North Macedonia, they loved the culture and the people and of course the food of this country, and the rich history that comes with it, the land which is full of cultural monuments. Gastronomy of the municipality of Prilep is exquisite with is known outside of RNM as dishes like shirden, tavce gravce and of course the grill meat . [ABSTRACT FROM AUTHOR]

Consumer choice and satisfaction are very important for the hotel industry. For guests, food has a big impact on satisfaction and so does breakfast. The objective of this work is to know what the pre ferences of guests in a hotel breakfast are and how this varies according to their characteristics. An online questionnaire was sent using social media to hotel gues ts (n=626). Most respondents live in Europe (62%) and they prefer fruit juices (37%) and pastries (37%) while non-European residents suggested fruits (58%) and dairy products (39%) as the main preferences. Respondents aged over 55 years old have also preferences for fruits and dairy products, whereas guests aged 18-34 prefer pastries. For families traveling with children, bread was preferred for breakfast. Moreover, guests between the ages of 18 and 34 prefer lactose -free foods; and vegans or vegetarians or guests between the ages of 35 and 54 prefer gluten-free foods; whereas those 35 or younger prefer sugar foods. Most women prefer lactose-free food and non-Europeans give more importance to low-carbohydrate food while Europeans prefer lactose-free food and vegetarians or vegans. Breakfast is a meal valued by guests. Knowing the preferences of the guests following the profile of each one will be an asset for hotel projects that can satisfy and retain their customers. As far as we are aware, this is the first assessment of travellers about their preferences in hotels breakfast. [ABSTRACT FROM AUTHOR]

This study aimed to combine and systematise the reasons why guests opt to use (or reject) peer-to-peer hospitality services according to recent literature, thus providing practical solutions to strengthen this industry. In this regard, this study performed a comprehensive literature review of 24 studies in the field of tourism and hospitality by (i) applying their findings (Nreasons = 115) to a broad model of predicted consumption (behavioural perspective model), (ii) recognising the incidence of utilitarian and informational outcomes in the industry, (iii) identifying a pattern of reinforcement attached to it, and (iv) implementing the marketing mix structure to develop growth strategies. The results show that guests opt for these services primarily for utilitarian reasons, such as feeling welcomed by their host and comfortable in the neighbourhood (interaction), and that the level of security introduced by these services (safety) either attracts or turns away consumers. Furthermore, the high utilitarian/low informational pattern of reinforcements attached to these services reveals opportunities to develop the industry, which may be covered by extending accommodation that prompts individuals' need for self-promotion and uniqueness (place strategy). This study contributes to past peer-to-peer hospitality research focussed on guests' perspectives by linking their findings and providing a broad-theme overview. It also extends the behavioural perspective model literature to hospitality analysis, providing managers with a further consumer predictive tool. [ABSTRACT FROM AUTHOR]

Purpose: This study was conducted to investigate the factors that impact guests' choice of star-rated hotels in Ghana. Design/Methodology/Approach: A survey and questionnaire were used to collect data from 100 guests from 10 selected star-rated hotels. The guests were selected using a convenience sampling technique. The data collected were analyzed using descriptive and inferential statistics. Findings: The survey found that the primary factors influencing customers' decisions on star-rated hotels include cleanliness, external presentation, pricing value, security and safety, expected service quality, comfortable amenities, and facility amenities. The study also found that guests' demographic profiles influenced the choice of a star-rated hotel. Research Implications/Limitations: The study focused on 1-5-star rated hotels in Accra, Kumasi, and Sunyani. Practical Implications: It is anticipated that the knowledge emanating from the study will guide hotel proprietors to have an overview of the required needs of guests. The study recommends that hotel owners should focus more on cleanliness, external appearance, price value, security, and safety to attract and retain guests. Social implication: This study would help researchers understand the societal dynamics and cultural nuances that shape guests' preferences and perceptions in the context of the hospitality industry in Ghana. Originality/Value: Prior studies have mostly concentrated on the more general factors that affect guests' hotel choices, and relatively little is known about how guests pick hotels based on their star ratings. This study proposed a conceptual framework that adapted multi-lingual staff, disability friendliness and demographic traits, and inferential statistics such as factor analysis and regression to ascertain the extent of the impact on guests' choice of star-rated hotels which is missing in the literature review. [ABSTRACT FROM AUTHOR]

Copyright of Revista Iberoamericana de Turismo is the property of Revista Iberoamericana de Turismo and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

To determine the importance guests give to breakfast when choosing and returning hotels and hotel managers’ perception on this topic. Relevance of consumer behavior and satisfaction for marketing in hospitality. Two different online questionnaires sent to hotel guests (n=626) and to European managers (n=112). Namely for European guests, breakfast is among the 3 main attributes when choosing a hotel. Online information about breakfast influences breakfast’s ranking and the prospect of returning. Most managers recognize breakfast as important for guests’ choosing process. Breakfast is valued by hotel guests when they travel and managers should convey more descriptions of breakfast online. This is the first assessment both of travelers and managers regarding the value of breakfast for choosing and returning to hotels.

As demonstrated in an ethnographic description of displaced Syrians living in Gaziantep, Turkey, hospitality fails when it is captured by a state that transforms ethical‐religious duties into legal obligations. Indeed, Syrian "guests" cannot reciprocate state hospitality because they do not belong to the same scale; moreover, they refuse their guest status, claiming to be refugees and thus subjects of law rather than favor. This scalar confusion also puts Turkish locals in a delicate position, since hospitality's very purpose is defeated by the rescaling of duty‐based hospitality and the state's injunction that locals play host to displaced Syrians. The rescaling of hospitality and the confusion of its moral, religious, and legal registers thus alienate local hosts and guests, creating hostility, as hosts and guests characterize each other as "bad." Eventually, hospitality's dead ends lead Syrians to aspire to become refugees, to imagine new migratory horizons, and to follow novel routes to living with dignity. [ABSTRACT FROM AUTHOR]

Ottoman palace cuisine contains distinguished flavours that come from combining of traditional tastes and different cultural elements. Political, economic, social, and cultural processes were reflected in the culinary of the empire. Istanbul’s increasing commercial and economic relations with Europe differentiated the food materials coming to the city. In the 19 th century, it was observed that the culinary was also Westernized due to the Tanzimat reforms. During the19 th century the Ottoman Palace culinary culture had elements reflecting the Turkish and European dichotomy. Mainly, in the table settings and manners, innovation has emerged under the influence of European culture. There was a diversification in the protocols and products used in the palace’s culinary and cooking utensils. As of the second half of the 19th century, foreign guests of the Ottoman palace were entertained with traditional Ottoman cuisine and the flavours of French cuisine. This article evaluates the palace’s cooking, focusing on the last Crown Prince Abdülmecid Efendi’s cuisine. While revealing the foods ordered to the Crown Office between 1918 and 1922, as well as those invited to the table of the crown prince, the focus is on his circle. The place of the Crown Prince’s kitchen in the late Ottoman culinary culture is discussed. [ABSTRACT FROM AUTHOR]

Copyright of Knowledge: International Journal is the property of Institute for Knowledge Management and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Revista Brasileira de Pesquisa em Turismo is the property of Associacao Nacional de Pesquisa e Pos-Graduacao em Turismo and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

To determine the importance guests give to breakfast when choosing and returning hotels and hotel managers' perception on this topic. Relevance of consumer behavior and satisfaction for marketing in hospitality. Two different online questionnaires sent to hotel guests (n=626) and to European managers (n=112). Namely for European guests, breakfast is among the 3 main attributes when choosing a hotel. Online information about breakfast influences breakfast's ranking and the prospect of returning. Most managers recognize breakfast as important for guests' choosing process. Breakfast is valued by hotel guests when they travel and managers should convey more descriptions of breakfast online. This is the first assessment both of travelers and managers regarding the value of breakfast for choosing and returning to hotels. [ABSTRACT FROM AUTHOR]

This research note examines the perspectives of women with regard to their motives for engaging in peer-to-peer (P2P) accommodation and their practices in mitigating perceived risk. In so doing, semi-structured interviews with 12 female hosts and 18 female guests on Airbnb were performed. Findings reveal that gendered risk is not exclusive to solo female travellers but extends to female hosts who are left more vulnerable to risk as a result of Airbnb's anti-discriminatory policy. Within this context, the study identifies several tactics that are undertaken by female hosts and guests in mitigating risk, thus highlighting the importance of gender in determining the host-guest relationship within P2P accommodation. In acknowledging that gendered risk is heightened in P2P accommodation settings due to the intimacy of the transaction and the lack of regulatory framework, this research note contributes to the impetus to bring women's voice in the evolving, dynamic landscape of tourism research. [ABSTRACT FROM AUTHOR]

Copyright of Revista Foco (Interdisciplinary Studies Journal) is the property of Revista Foco and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

I chose this topic "The intellectual impact of the inmates of Makkah in the eleventh century on the part of Al-Mohebbi as an example because of its importance and the importance and status of Mecca, which it was and still enjoys among Muslims. The inmates had a distinctive impact on the scientific activity that Muslims benefited from, represented in the production of many books and literature in various literary, scientific and jurisprudential fields, and they also reached the highest scientific and religious positions, such as the position of fatwas, judiciary, rhetoric, teaching and others. " The residents did not come to Makkah while they were devoid of knowledge and science. On the contrary, they intended it while they had been students of virtuous sheikhs in their country or other Islamic countries. Of those who settled in it. These inmates did not have a single level of education, as they gradually graduated from those who came to study in the scholars of Makkah, and those in it to those distinctive creative groups. Some of these inmates were the test subjects of the honorable person of Mecca or of some of his contemporary scholars, especially those who excelled in the field of medicine. “That there should be some of these tests to highlight the creative aspects in which the residents of Makkah have excelled

There is an increasing demand for housing that enables older people to live independently with a greater quality of life (QoL) even when impairments and care needs increase. This article reviews the QoL for this cohort and housing design considerations that facilitate it through a two-step process. First, a review of literature is undertaken to identify key aspects of QoL that are important for older people with care needs and relevant to architecture. Second, established design frameworks are critically reviewed to identify features and gaps in knowledge to address them. The research finds that while existing knowledge focuses heavily on improving the independence and control of older people, there is not sufficient established knowledge for improving other aspects of QoL. The gaps in design knowledge include: the micro-spatial requirements for greater control, accommodating personal guests, undertaking preferred activities, and accommodating important possessions, as well as opportunities for housing complex design to provide greater connections to communal facilities and the wider community. There is a need to clarify the effects of housing design on enhancing the wider range of aspects of QoL specifically for older people with care needs. Addressing these aspects can aid in the establishment of a holistic framework for housing design that supports a fulfilled life in their own home in later life. [ABSTRACT FROM AUTHOR]

Far from being passive and/or static victims of climate change, indigenous peoples are hybridizing knowledge systems, and challenging and negotiating new environmental and social realities to develop their own adaptation options within their own registers of what is place and culture appropriate. Our paper seeks to demonstrate how we, as guests on Māori land, were able to develop a partnership with a Māori community facing difficult adaptation decisions regarding climate change hazards through the pragmatic navigation of multi-disciplinary research and practice. In particular, we co-developed and tested the potential of a serious game (Marae-opoly) approach as a platform which assembles cross-cultural climate change knowledge to learn, safely experiment and inform adaptation decisions. Marae-opoly was developed bespoke to its intended context—to support the creation of mutually agreeable dynamic adaptive policy pathways (DAPP) for localized flood adaptation. Game material was generated by drawing together detailed local knowledge (i.e. hydrology, climate data, mātauranga hapū) and situated adaptation options and accurate contextual data to create a credible gaming experience for the hapū of Tangoio Marae. We argue that the in-situ co-development process used to co-create Marae-opoly was fundamental in its success in achieving outcomes for the hapū. It also provided important lessons for the research team regarding how to enter as respectful guests and work together effectively to provide a resource to support our partners' adaptation decisions. The paper discusses the steps taken to establish research partnerships and develop the serious game and its subsequent playing, albeit we do not evaluate our indigenous research partners' adaptation decisions. Our contribution with this paper is in sharing an approach which cultivated the ground to enter as respectful guests and work together effectively to provide a resource for our partners' adaptation decisions. [ABSTRACT FROM AUTHOR]

Copyright of Ploutarkhos is the property of International Plutarch Society and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The author deals with the issue of privileges granted to Krupina, one of the oldest towns in Slovakia. The town's privileges were renewed in 1244, whereas the first privileges ever mentioned were granted before the Mongol invasion (March 1241). With reference to the only document - preserved from 1238 -, some authors indirectly came to the conclusion that the first written privileges were given to German guests as early as in 1238. The author of the paper presents the possibility of privileges being granted before 1241. The first German guests probably settled in the town of Krupina at the end of 12th or beginning of 13th century and in this market town they were apparently given the right to hold markets, which were originally held by the Slovak residents. The German settlers probably also got the right to choose their own mayors and rectors (priests) so that they could be understood. This fact is attested by documents originating in places in the near vicinity (Sebechleby, Hontianske Nemce) or in more distant locations (Trnava, Blatný Potok) where residents of German descent were living. Moreover, the guests coming to the town of Krupina had the right to do business either in neighbouring or remote regions as pointed out in the document from 1238; apparently they were also given the right to harvest wood and break stone for the construction of churches and houses. Along with their rights, the German residents also had to fulfil their duties. In particular, they were committed to paying taxes to the king or the count as the local authority representing the king. Furthermore, they paid the church tithe, this being one of the oldest feudal annuities within Christian communities and the Kingdom of Hungary. [ABSTRACT FROM AUTHOR]

From its inception, hospitality was inscribed in the vision of the English P.E.N., one of its stipulated aims being to provide a 'vehicle for friendliness and hospitality'. Yet several writers who took leading administrative and representational roles during the 1930s and 1940s – Storm Jameson, E. M. Forster and J. B. Priestley, for example – were uncomfortable with the kinds of hospitality the P.E.N. sometimes purported to offer. They were concerned about the wartime propriety of elaborate lunches, dinners and parties. At the same time, this was an organisation that also tirelessly advocated for more substantial forms of refuge for displaced writers. Drawing on extensive archival material, this essay will examine some of the ambiguities embedded in the P.E.N.'s conception of hospitality during this period: the perceived clash between a social etiquette of hospitality (expressed through P.E.N. social gatherings) and a wider politics of hospitality (expressed in its drive to facilitate refugee reception in Britain). [ABSTRACT FROM AUTHOR]

The current COVID-19 situation offers an opportunity for us to reconsider our relationship with the world and with our theories about this relationship. While systemic theory already offers many ways and ideas to consider this, in this article I offer another perspective, “new” materialism and highlight its fit with existing systemic theories.

Nachhaltigkeit ist in der Bergbahnbranche nicht eine Selbstverständlichkeit, auch wenn nachhaltige Praktiken existieren. Um Handlungsempfehlungen für das strategische Management machen zu können, wurden 1500 Gäste von deutschen, österreichischen und schweizerischen Bergbahnunternehmen in einer Onlinebefragung nach ihrer Wahrnehmung der Nachhaltigkeitsmaßnahmen von Bergbahnen befragt. Insgesamt ist Nachhaltigkeit nur für jeden zehnten Wintergast ein entscheidendes Auswahlkriterium, um zu einer Bergbahn zu reisen. Allerdings werden von einer Mehrheit der Gäste Belastungen durch die Bergbahnaktivitäten wahrgenommen. Gleichzeitig werden die von Bergbahnen umgesetzten Nachhaltigkeitsmaßnahmen nur von einer Minderheit bemerkt. Somit besteht sowohl bei der Umsetzung als auch der Kommunikation Potenzial. Sustainability is not a matter of course in the mountain railway industry, although sustainable practices exist. In order to be able to make recommendations for action for strategic management, 1500 guests of German, Austrian and Swiss mountain railway companies were asked in an online survey about their perception of the sustainability measures of mountain railways. Overall, sustainability is a decisive selection criterion for only every tenth winter guest to travel to a mountain railway. However, a majority of the guests perceive burdens due to the mountain railway activities. At the same time, the sustainability measures implemented by mountain railways are only noticed by a minority. Thus, there is potential in both implementation and communication. [ABSTRACT FROM AUTHOR]

The fundamental problem that we raise and address in this paper is the problem of understanding our relationship with our afflictions in ways that are uniquely shaped by such afflictions. We capture our need to shifting our attention from our dominant Western epistemology to systems thinking. In this article, we argue that systems theory and thinking • reminds us of the pathologies of epistemology that may preclude learning from our relationship with Covid-19. • offers us a way to examine the relationship between an uninvited guest like Covid-19 guests and hosts (human beings) particularly in the light of Rumi’s formulation of being human, namely, as being a “guest house”. While we may never get to a place where we invite Covid-19 into our lives, we can at least respect the fact that it will exist in our lives, as afflictions do, and with this awareness we can begin to find ways to co-exist with it, in the same way that we must do with all other creatures and nature on our only home – Mother Earth. • opens us to telling a story about our afflictions in ways that are uniquely shaped by such afflictions. In this regard the authors examine several human responses (stories) to Covid-19 within the context of our system that continues to change and evolve. • uncovers the need to recover from our state of addiction to a state of sobriety. The state of sobriety returns us to an awareness that we cannot just do one thing because each movement or perturbation necessarily resonates throughout the system. • allows us to shift to an ecological rather than a solely political or economic view of Homo Sapiens. This ecological shift moves us into a moral/ethical realm (we use them interchangeably here) whereby humankind learns to abide by another law. It is a law that is itself punctuated by the distinction between control and restraint. The punctuation of this distinction enables us to become more aware of our attempts to establish a unilateral control over that which is multilateral. These attempts will not only fail, but they would also create different, and perhaps more serious problems. This development of another law to abide by, suggests that we surrender ourselves to being governed by the law of restraint.

The Austrian Alpine Association created the brand of Mountaineering Villages to promote a sustainable development of tourism and protect the entire mountain range. The idea of the Mountaineering Villages is the result of the cooperation of alpine associations with local tourist organisations and communities, with hoteliers and committed members of the population. In its policy, the initiative Mountaineering Villages outlines ideas about the ideal guest. It connects the tourists through publications, forms, structures and everyday practices to the villages. The article asks how this relationship develops and what ideas about the guests are created. [ABSTRACT FROM AUTHOR]

Copyright of TURyDES is the property of TURYDES and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The paper presents a review of various aspects of legal liability and claims to hotel management arising in the hotel industry in the context of the legal framework and possible legal consequences for hotels and other types of commercial accommodation establishments. The main reasons for accidents' occurrence in the hotel industry are chronologically traced. Possible claims to the hotel management are also presented in detail. The problem with workplace discrimination, which is considered as unrightfully actions from administration towards hospitably industry personnel and the connected consequences, is discussed. A definition is given of the various forms of discrimination and the obligations of management to provide a healthy work environment without problems for the personnel are stated, as well. Regulative measures and documents are also presented, regarding measures following possible labour law violations. Conclusions and recommendations are formulated and ways to prevent and overcome problems and accidents in various accommodation establishments and the hotel industry as a whole are shown

Copyright of Revista Espacios is the property of Talleres de Impresos Oma and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The purpose of this study is to examine and determine the hotel guests’ perception, experience and satisfaction of waiting for service. This study proposes that there is a significant effect of guests’ perception and experience on their satisfaction of waiting for hotel services. For this purpose, a detailed literature review was examined. Furthermore, 245 questionnaire was applied to 7 hotels guests above the age of 18 in Ado-Ekiti, Nigeria through a simple random sample selection technique to test their perception, experience and satisfaction of waiting for hotel services scales. Variables related to the survey participants and their relation to each other were tested by linear regression analysis and it was understood that there was a significant relationship between these factors. According to the result of linear regression analysis, it was observed that there was a significant positive relationship between guests' satisfaction vis-à-vis their perception (β=0.677) and experience (β=0.253) of waiting for service. [ABSTRACT FROM AUTHOR]

Copyright of Revista Biológico Agropecuaria Tuxpan is the property of Revista Biologico Agropecuaria Tuxpan and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

This article explores what Anglicanism may have to say to a world struggling with a 'migration crisis'. It begins with the story of the nineteenth-century African martyr, Bernard Mizeki, who was both a migrant and, as a missionary, a place-maker. Using three pairs of words – place and displacement, guest and host, and journey and destination – the article connects Anglicanism's historic emphasis on parishes and the Incarnation to contemporary thinking on migration. It argues that eschatological thinking is necessary so Christians can consider what sort of destination they offer in their communal life. It concludes by urging more study of the relationship between migration, Anglican identity, and Christian being in the world. [ABSTRACT FROM AUTHOR]

This study investigates the role of trustworthiness and effective communication in the development of guests' loyalty within the hotel sector. We propose and test a conceptual model that differentiates between two types of loyalty: attitudinal and behavioral. As hotels can control and manage how they communicate their desired characteristics to guests, we posit effective communication and a hotel's trustworthiness as the key concepts in building loyalty. This study reports on the findings of a study based on 322 hotel guests. Data were analyzed using structural equation modeling. The results reveal that implementing effective communication methods leads to a trustworthy image, which in turn has a positive impact on attitudinal and behavioral loyalty. This research provides hotel managers with strategic directions for cultivating guest loyalty. [ABSTRACT FROM AUTHOR]

By offering visitors the opportunity of an alternative accommodation experience, Peer-to- Peer (P2P) accommodation has contributed to the popularity of commercialised homes as a more authentic accommodation setting. Surprisingly, the concept of 'space' within P2P accommodation has received minimal academic attention. Utilising Lefebvre's (1974) theory of the production of space and Foucault's (1986) notion of heterotopias, this research note aims to advance understanding on how space is reproduced and interpreted within P2P accommodation; thereby, influencing the practice of both P2P accommodation hosts and guests. Drawing from Airbnb host and guest perceptions and experiences, we offer insights on how a private space is formed and reproduced to serve commercial purposes through a process of continuous negotiation whereby physical, social and symbolic spatial dimensions are attributed and arranged to inform the sharing practice between hosts and guests. [ABSTRACT FROM AUTHOR]

In 1924, as a result of the transformation of the old Cultural Association of Arad into a division of Astra, many conferences have begun in Arad. Their series was opened by the historian Silviu Dragomir, through the conference on December 1, 1924. There followed dozens of conferences held by the representatives of the University Extension in Cluj. The debated themes were diverse, some were cultural, other scientific, representing the totality of the problems facing the Romanian society after the Union, a society that had to modernize and reorganize. Through these, the Romanians in Arad had for over a decade the opportunity to come in contact with many personalities and learn more about the realities of the Romanian world, a radically changed world after the Great Union. [ABSTRACT FROM AUTHOR]

Encouraged by social media and their enormous power, consumer behavior is constantly changing and consequently consumer expectations are constantly increasing. It is well known fact that social media impact every industry and business, and hospitality is not an exemption. Nowadays, in the hospitality industry where the expectation of the consumer (guest) for a positive experience is particularly high, social media can provide the means to meet this expectation. Consumers perceive the social media as an easy life, and accordingly, their appetite for this lifestyle is insatiable. With each new application or connected device, social media demonstrate that everything is in the reach, which for hospitality means perpetual changes in the behavior of their consumers (guests). [ABSTRACT FROM AUTHOR]

If, as Peter Gatrell has suggested, the figure of the refugee was defined and even constructed during the twentieth century, then the Second World War was a crucial period in this process (Gatrell, 2013). This article looks at three representations of refugee figures from this period, Graham Greene's novel The Name of Action (1930), Rebecca West's short story ‘Around Us the Wail of Sirens’ (1941) and Storm Jameson's novel The Black Laurel (1947), evaluating them in light of recent scholarship around hospitality and asylum to suggest that these refugee characters subvert the norms and customs of British hospitality. It argues that in these three texts, refugees act as ‘threshold figures’, exposing the realities of war and the inadequacy of British social processes to contain them. In doing so, they point towards a different way of representing the refugee as an active agent, rather than a passive recipient in both political processes and social interactions. [ABSTRACT FROM AUTHOR]