Search

Facing the cultural challenges and risks of global heritage tourism development, it is urgent to stimulate tourists' cultural preservation commitment (TCPC). Therefore, this study delves into the connections between factual and affective content of heritage tourism interpretation and TCPC, as well as the intermediary role of experience quality and the moderating role of message framing, across three sub-studies. Study 1 applies big data and content analysis to preliminarily examine these connections. Studies 2 and 3 conduct scenario experiments to further verify their causality and examine how experience quality and message framing affect this relationship. Findings demonstrate that affective content is more potent in eliciting TCPC, with experience quality as a crucial intermediary. Furthermore, message framing (gain and loss) moderates TCPC formation, and combining gain framing and affective content is more influential. Under loss framing, this impact is not significantly different. This study expands the research scope and method of heritage tourism interpretation, and diversifies the discussion of TCPC antecedents. Moreover, the research uncovers experience quality's intermediary role and message framing's moderating effect in forging TCPC. The findings better evoke TCPC via interpretation tools, thus enhancing heritage preservation and sustainable tourism. [ABSTRACT FROM AUTHOR]

Copyright of Journal of Resources & Ecology is the property of Journal of Resources & Ecology and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Rural tourism is an important way to realize the strategy of rural revitalization. It is of great significance for promoting the high-quality development of rural tourism to reveal the mechanism of nostalgic atmosphere on enhancing tourists' place attachment to rural tourism destinations. Based on the emotional appraisal theory, with experience quality or attraction as the mediating variables and residents irregular business behavior as the moderating variable, the mechanism of nostalgic atmosphere on tourists' place attachment to rural tourism destinations was analyzed with the help of structural equation model. It is found as follows. ➀ The nostalgic atmosphere can stimulate tourists' place attachment to rural tourism destinations. ➁ The nostalgic atmosphere can affect tourists place attachment to rural tourism destinations through the mediating effect of experience quality or attraction. ➂ Residents irregular business behavior can negatively regulate the influence of nostalgic atmosphere on experience quality or attraction, that is, under the condition of lower (higher) residents' irregular business behavior level, nostalgic atmosphere has stronger (weaker) positive influence on experience quality or attraction. The emotional appraisal theory is used to explore the influence process of the nostalgic atmosphere on tourists place attachment to rural tourism destinations, which expands the application scenarios and use boundary of the emotional appraisal theory. [ABSTRACT FROM AUTHOR]

Considering the increasing trends of traveller's visiting various destinations, it is critical to investigate the role of customer experience and experience quality in promoting revisiting destination to boost the business particularly for beach cities. Therefore, the present study examines the role of customer experience (CE) in explaining the revisit intention (RI) of tourists to re-visit the destination and attempts to assess the effect of experience quality (EQ), perceived value (PV), and customer satisfaction (CSAT) as mediators. The inter-relationships, which are based on strong theoretical underpinning of Expectancy Disconfirmation Theory and Extended Theory of Planned Behavior, are investigated using a multi-dimensional and hierarchical approach, resulting in a model fit. This study employed a survey-based design by collecting responses from 634 respondents who has recently visited destinations for leisure. PLS-SEM was employed to assess the model fit and path coefficients. The study found that CX significantly influences the behavioral intention of customers to re-visit the destination which was recently visited. Further, the research does not find significant mediation between EQ and CSAT to RI. However, a PV significantly mediates between CE and behavioral intention. This study adds value to service marketing theory in numerous ways. First, it reveals the effect of CE on RI; second, it establishes that all mediators play a significant role in improving the effect of customer experience over revisit destination. Considering the significant findings, this research also supports managers in designing and implementing market-oriented strategies to enhance CE from the destination, thereby positively affecting RI of the destination. [ABSTRACT FROM AUTHOR]

This study explores how perceived crowding stimulates tourists' emotional reactions and affects their experience quality as well as satisfaction. Based on Stimulus-Organism-Response theory, it examined and verified relationship between perceived crowding and tourist satisfaction with mixed-methods approach. The qualitative study was conducted to establish research model, and multigroup analysis was conducted with data collected from hot springs and coastal destinations. The results indicated that human crowding is no longer a positive signal in both sites. Experience quality mediates relationship between emotional reactions aroused by perceived crowding and tourist satisfaction. The findings deepen understanding of crowding and provide effective management strategies. [ABSTRACT FROM AUTHOR]

This study adopts the perspective of the social exchange theory and S‐O‐R theory, taking the emotional bond formed between tourists and the tourism destination through interaction as a starting point. It introduces experience quality and tourist satisfaction to construct a chain mediation model of "tourist motivation—experience quality—tourist satisfaction—tourist loyalty" in the context of sports tourism. A total of 497 valid samples were collected for the study, and the hypotheses proposed were tested using AMOS 24 software. The research results indicate that sports tourism motivation, experience quality, and tourist satisfaction all have significant positive effects on tourist loyalty. Experience quality and tourist satisfaction have both independent and chain mediation effects between sports tourism motivation and tourist satisfaction. Finally, this paper discusses the implications of the research findings for theory and practice, the limitations of the study, and future research directions. [ABSTRACT FROM AUTHOR]

This study aims to identify whether the influence of experience quality, price fairness, and sales promotion on continuous usage intention is mediated by customer perceived value, trust, and satisfaction with full-service airlines in Indonesia. A multilevel framework was used to test the influence of customer perceived value, customer trust, and customer satisfaction on continuous usage intention to use full-service airlines. The data used in this study were based on 443 samples, taken from full-service airline customers in Indonesia. The data were analyzed using structural equation modeling with Smart-PLS tools for reliability, validity, and regression analysis. The results of this research support second-order and first-order models. Experience quality, price fairness, and sales promotions can be used to measure customer perceived value. Customer perceived value does influence continuous usage intention that is mediated by customer trust and satisfaction. The research results show that experience quality, price fairness, and sales promotion have a direct influence on customer perceived value and an indirect influence on continuous usage intention. Customer perceived value influences continuous usage intention through customer trust and customer satisfaction. This study is the first to examine experience quality, price fairness, sales promotion, customer perceived value, customer trust, customer satisfaction, and customer intention to continue using full-service flights in Indonesia.

This research explores the impact of authenticity and involvement on destination image, aiming to comprehend visitor satisfaction, experience quality, re-patronage intentions, willingness to pay more, and word-of-mouth. Structural equation modelling was employed for analysis using data from 394 visitors to Side, Turkey. According to research findings, authenticity and involvement positively influence destination image. The findings demonstrate that developing re-patronage intentions, word-of-mouth recommendations, and willingness to pay more can be facilitated through experience quality and satisfaction. Also, it is proved that satisfaction is positively influenced by destination image. Moreover, authenticity and involvement positively influence destination image. According to research results, to increase willingness to pay, it is imperative to offer a high-quality cultural tourism experience, wherein tourists gain knowledge about the heritage destination and enjoy the experience while deeply engaging with the surroundings. Furthermore, public and private organisations should design visitor experiences that consider authenticity and involvement to enhance destination image and increase customer satisfaction.

Non-formal music courses are currently experiencing rapid development in emerging countries, many young people are voluntarily taking music courses in addition to their formal education. With the increasing number of music courses, the level of competition is getting tougher putting marketing issues upfront. Unfortunately, research on consumer experience in the setting of marketing music courses owned by private parties is still limited. This study focuses on the examination of positive electronic word-of-mouth (EWOM) behavior which supports the business performance from experience quality in music education institutions. To that end, this study applied the theory of perceived value and added a new proposed variable “inspirational value” to the combination of epistemic, emotional, sensorial, and social values. This quantitative survey study aimed to analyze the influences of perceived value on the experience and further the positive EWOM among music school students. Over two months, data was collected from 176 students of two music courses, to then be analyzed using the PLS-SEM method. As a new concept, inspirational value was determined as distinct from emotional value, where it more on appeals and driving factors arising from future orientation. The findings of the study emphasize the significance of sensory value in improving experience quality, followed by inspirational, epistemic, and emotional values. Furthermore, this study suggests that music courses should focus on creating inspiring, emotionally resonant experiences to foster positive EWOM that can support the marketing activity.

Purpose: Building on Stimulus-Organism-Response theory, the current study examines the influence of pickup service quality in buy-online pickup in-store service (BOPIS) on users' perceived relationship investment with the mediating role of users' perceived experience quality and relationship proneness. This research also demonstrates the subsequent impact of BOPIS users' perceived relationship investment on their relationship performance indicators, like their cross-buying behaviors (breadth), frequency of their purchase (depth) and longevity of their relationship (length) with the store. The moderating role of BOPIS users' service experience consciousness in a few proposed relationships was tested. Design/methodology/approach: The research is descriptive, quantitative and cross-sectional investigation. The study employed a purposive sampling technique. It was conducted using data collected using a validated self-administered questionnaire from 786 Indian omnichannel shoppers who have used BOPIS services in the past. The proposed conceptual model was tested using Partial Least Squares-Structural Equation Modeling. Findings: The results indicate that BOPIS users' perceived experience quality and relationship proneness positively mediate pickup service quality and perceived relationship investment. The users' perceived relationship investment subsequently significantly positively impacts different dimensions of their relationship performance with the store (breadth, depth and length). Additionally, BOPIS users' service experience consciousness has a significant negative moderating effect on the direct relationship between pickup service quality and different dimensions of relationship performance. Research limitations/implications: The study is conducted in the Indian population, where omnichannel retailing is still nascent. Originality/value: This study addresses the need to investigate the relationship performance indicators of BOPIS users, like their cross-buying behaviors(breadth), frequency of their purchase(depth) and longevity of their relationship(length) with the store. This study is the first to show that pickup service quality might explain the relationship performance of BOPIS users through their perceived experience quality, relationship proneness and relationship investments. The moderating role of BOPIS users' service experience consciousness in a few proposed relationships was also tested for the first time. [ABSTRACT FROM AUTHOR]

This study explores tourist experience, satisfaction, and behavioral intention in the COVID-19 outbreak with technology, innovation, and health risk as the antecedents within the creative tourism industry. This study used data from 455 respondents (tourists) from various tourism destinations in the greater Bandung, Indonesia. Employing Partial Least Square to analyze the data reveals that technology, innovation, and experience quality are essential to drive tourist satisfaction. This study notes that perceived health risks are an insignificant factor for experience quality and tourist satisfaction; however, it identifies satisfaction as an interceding factor on the effect of technology, innovation, and experience quality on behavioral intention. [ABSTRACT FROM AUTHOR]

Copyright of Tourism & Management Studies is the property of Escola Superior de Gestao, Hotelaria e Turismo, Universidade do Algarve and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Non-formal music courses are currently experiencing rapid development in emerging countries, many young people are voluntarily taking music courses in addition to their formal education. With the increasing number of music courses, the level of competition is getting tougher putting marketing issues upfront. Unfortunately, research on consumer experience in the setting of marketing music courses owned by private parties is still limited. This study focuses on the examination of positive electronic word-of-mouth (EWOM) behavior which supports the business performance from experience quality in music education institutions. To that end, this study applied the theory of perceived value and added a new proposed variable "inspirational value" to the combination of epistemic, emotional, sensorial, and social values. This quantitative survey study aimed to analyze the influences of perceived value on the experience and further the positive EWOM among music school students. Over two months, data was collected from 176 students of two music courses, to then be analyzed using the PLS-SEM method. As a new concept, inspirational value was determined as distinct from emotional value, where it more on appeals and driving factors arising from future orientation. The findings of the study emphasize the significance of sensory value in improving experience quality, followed by inspirational, epistemic, and emotional values. Furthermore, this study suggests that music courses should focus on creating inspiring, emotionally resonant experiences to foster positive EWOM that can support the marketing activity. [ABSTRACT FROM AUTHOR]

Despite the popularity of gamification to improve the quality of experience in a variety of services, there is a lack of evidence on its effective integration into service design and the long-term impact of repeated gamified activities on customer experience. Using 10 studies, including behavioral data, survey, field, and laboratory experiments, this research investigates the effects of repeated gamified activities on customer experience quality and behavioral engagement. We examine the phenomenon through the lens of satiation theory, which explains the declining enjoyment for initially pleasurable activities. Supported by this theory, our results show evidence for a negative impact of gamified services that are highly repeated on experience quality and behavioral engagement. Further, we demonstrate strategies to compensate for such satiation by introducing mechanism and reward variety, a recovery period, and a sense of being near-to-winning. This research makes theoretical and managerial contributions by showing the potential backfire effects of gamification when gamified activities are repeated. Furthermore, this paper feeds the ongoing debate on standardization and personalization of service experiences. This paper demonstrates how high exposure to the same service experience can become counterproductive and increase risks of satiation. [ABSTRACT FROM AUTHOR]

This study examines how technology quality, experience quality, and herd behaviour in live streaming commerce affect customers' purchase intention. We proposed an integrated research model based on the elaboration likelihood model (ELM) and herd behaviour. This study used covariance-based structural equation modelling (CB-SEM) to analyse data and assess the research model and hypotheses. We surveyed 872 Chinese customers who have experience in live streaming commerce, from which the data of 845 were used to test the hypotheses. Our findings show that good technology and experience quality lead customers to discount their own information and imitate their peers. Customers' herd behaviour positively affects their purchase intention. Further, discounting own information positively mediates the indirect link between live streaming commerce quality (technology quality and experience quality), imitation, and customers' purchase intention. This study is the first to combine live streaming commerce quality and herd behaviour to investigate customers' purchase intention in live streaming commerce. It highlights the value of incorporating herd behaviour into the ELM and adds to the body of knowledge by providing a deeper insight into customers' purchase intention in live streaming shopping. It also has managerial implications for live streaming commerce practitioners to sever the sustainable growth of e-commerce. [ABSTRACT FROM AUTHOR]

Creative tourism is based on the tourists' active participation and co-creation. This manuscript reviewed the literature for the period 2002–2023 on creative tourism through a mixed methodology. The bibliometric assessment revealed the past publication trend and identified the five clusters of the research areas. The systematic literature review of creative tourism in urban areas revealed four thematic areas: Creative tourists, Hard factors, Soft factors, and Governance. The study has identified future research avenues on these thematic areas based on comprehensive review. The identified research gaps through this review can pave the future path of creative tourism, focusing on inter-thematic studies. [ABSTRACT FROM AUTHOR]

Transportation is a major need in the community's economy. The role of transportation has a very positive impact on regional economic development as a whole, especially in relations between organizations. Realizing the importance of transportation, several parties have decided to open transportation service companies that aim to help the community and make transportation a business sector. The quality of customer experience has become an important concept in consumer behavior research. The conceptualization of experience quality includes visitors' affective responses to the psychological benefits they want from their visiting experience. This growth is influenced by several 7p factors, namely promotion, physical, place, people, and price. This research shows the influence or role of other variables outside of product variation and service quality on the quality of experience, namely price. This research aims to test and explain whether Co-Creation and Excellent Service offered by Sinar Jaya bus transportation services have an effect on Quality Experience with Currency as Moderation. The sampling method in this research used Non-Probability Sampling which is purposive sampling, resulting in the acquisition of data from 103 respondents who had used the Sinar Jaya Bus Transportation Service and then a feasibility test was carried out using the help of the SmartPLS 3.2.9 Program through a validity test, discriminant validity test, and reliability test. The results of data feasibility testing obtained convergence validity, discriminant validity, and reliability values ​​> 0.7 so that this research could be declared valid.

Globally, the surfing tourism industry has matured, as has the research in this sector. In recent years, surfing tourism in China has been favored by domestic risk preference tourists because it can meet the demand for adventure sports tourism, and a number of surfing tourism resorts have emerged. However, domestic-related theoretical research is obviously insufficient. Utilizing the theories of risk edge and emotion evaluation theory and taking Riyue Bay, Wanning City (Hainan Province) as the research area, tourists were surveyed in order to ascertain emotion and experience as factors to incorporate in a structural equation model. The intermediary effect analysis method was applied to explore the impact mechanism of risk perception on the intention of surfing tourists to revisit, in order to provide theoretical support and countermeasures for the sustainable development of domestic surfing tourism. The data collected in this study were verified as representational, reliable, and effective, and the model fitted the data well. Based on the results, the following two conclusions can be drawn. 1) On the one hand, risk perception has a significant direct and positive impact on emotional arousal of the surfer, and emotion plays a completely intermediary role in the impact of risk perception on intention to revisit; that is, risk perception has no significant direct impact on intention to revisit, which is in agreement with some studies and contradicts others. On the other hand, experience quality plays an intermediary role in the influence of emotion on revisit intention, and the intermediary effect is slightly higher than the direct effect. These conclusions indicate that surfing tourism operators should not only fully mobilize the positive emotions of surfers, but also find ways to let surfers obtain a higher-quality surfing tourism experience to better attract repeat visitors. In order to promote the sustainable development of surfing tourism in Riyue Bay, Wanning City, we make the following suggestions. First, risk preference tourists should be considered the main target audience in marketing. Second, management norms should be established for surfing clubs (stores) and evaluation mechanisms for surfing coaches. Third, safety supervision should be strengthened to enhance the surfing experience. Lastly, surfers should be helped to successfully surf and stimulate positive emotions. Although there are still some limitations, these preliminary results advance the field of risk perception in tourism, both in theory and in practice.

Addressing the lack of an integrated view of family travel destination positioning and experience design, this study focuses on examining how a new form of family travel experiences, that is, childcare service experiences available during the hospitality and tourism consumption, combined with destination positioning to trigger travelers' positive perceptions of the overall tourism experiences in Macau. Furthermore, using the lens of identity salience, this study is among the first to investigate how the salience of self‐ or family‐identity changes the impact of childcare service experiences on travelers' destination attitudes. The findings of the two scenario‐based experiments suggested that compared to family travel destination positioning, individual characteristics (i.e., identity salience) exerted a significant strengthening effect on the impact of childcare service experiences on family travelers. This study is informative for destination marketers and hospitality and tourism managers and will help them to effectively design tourism experiences that appeal to family travelers. [ABSTRACT FROM AUTHOR]

During the COVID-19 pandemic, to reduce the risk of infection, destination visits with the help of virtual reality (VR) gained immense popularity. In this respect, this study assesses the association between VR experience, past visiting experience, and destination loyalty. Data was gathered using an online self-administered questionnaire from 396 tourists who visited Australian tourism destinations using VR. Partial least square was utilised to test the destination loyalty model, with results revealing that tourist experience with VR attraction quality, VR system quality, and VR satisfaction are essential determinants of destination loyalty. Further, tourists' past visiting experience influences tourist experience with VR attraction and indirectly strengthens tourist satisfaction with VR experience and their loyalty toward a tourism destination. This research expands our knowledge of destination loyalty formation through VR and past visiting experiences to help destination managers create and enhance loyalty among their visitors [ABSTRACT FROM AUTHOR]

Visiting wine tourism events is an attractive part of a trip for holidaymakers and day visitors. Thus, wine tourism is an important niche market for Germany with its 13 wine regions. Experiences play an increasingly important role in the consumption of tourism services. Therefore, it is also important to organize wine tourism events in an experience-oriented way. The present research design uses the KANO model to determine the requirements for experience staging at wine events from the customer's point of view. The aim of the study is to provide wineries and other wine tourism providers with recommendations for experience staging in order to increase the attractiveness of the events and to improve the economic success. [ABSTRACT FROM AUTHOR]

Copyright of Tropical Geography is the property of Tropical Geography Editorial Office and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Purpose: Today, an essential part of sports' duties towards society is the responsibility of the clubs of various sports disciplines. Sports clubs play an indispensable role in developing the health of people in the community and healthily spending their free time. This study investigates the relationship between predictors of experience quality and athlete loyalty. It also evaluates the mediating effect of the quality of athlete experience on the relationship between predictor variables and athlete loyalty. Methodology: The research method was descriptive-correlation. The statistical population of the research was the athletes of Iran's private clubs, using nonprobability sampling and convenience sampling. Data was collected online from 391 athletes in combat sports, bodybuilding, and fitness through Google Forms. 6 hypotheses were proposed and tested using structural equation modeling. Findings: A significant relationship existed between predictor variables and the athlete experience quality (P<0.05). Also, the experience quality mediates the relationship between predictor variables and athletes' loyalty positively and significantly (P<0.05). The results can help to develop and improve marketing strategies to increase the athletes' experience quality in service centers and sports clubs and create customer experience and management processes. It also has implications for managers of service centers and sports clubs or marketing managers who aim to increase customer loyalty and club effectiveness. Originality: This study empirically justifies the relationship between predictor variables for the quality of experience and loyalty of athletes in private clubs. This study also provides insight into the relationships between predictor variables, experience quality, and athlete loyalty in an integrated model. [ABSTRACT FROM AUTHOR]

As consumers increasingly seek experiences, this study employs experience quality as a mediator between cognition and affection in the well accepted cognition-affection-overall image framework. Compared with previous studies of destination image which carries the double identity of residents being visitors and people living in the destination, this study takes them as local visitors for pleasure. Exploratory and confirmatory factor analyses were applied and this was followed by a disjointed two-stage approach in PLS-SEM. Findings verified the mediating effect of experience quality on destination image in Qingzhou City, China. For each cognitive attribute, the evaluation of its on-stage experience is conceptualized as experience quality, which makes experience quality measurable. Thus, from the perspective of resident visitors, this study contributes to the theoretical framework of destination image by introducing a mediator; and it makes the proposed framework measurable. The findings can empirically guide the practices of destination image perception management for resident visitors, which may different with that of tourists. [ABSTRACT FROM AUTHOR]

Purpose – This study aims to ascertain the links between experience quality, destination image, subjective well-being, and perceived holiness, and their effects on Indonesian spiritual tourists’ loyalty.Design – This study was designed as descriptive and explanatory research to explain the relationship between the observed variables within the proposed model. Methodology – PLS analysis was used to analyze the data collected from 277 respondents. Findings – This study revealed that the most important indicators of tourist loyalty are the destination image and perceived sacredness. While experience quality does not have a direct influence on tourist loyalty, this study demonstrates that it does have a direct effect on subjective well-being. Destination image was also found to have a direct influence on subjective wellbeing and perceived sacredness. Furthermore, this study discovered that perceived sacredness has a considerable mediating influence on the effect of destination image on tourist loyalty. Originality of the research – This study develops a conceptual model to predict tourists’ loyalty in the context of spiritual tourism in Indonesia by combining the constructs of experience quality, destination image, subjective well-being, and perceived sacredness. Additionally, this study demonstrates the theoretical importance of perceived sacredness in mediating the influence of experience quality on tourists’ loyalty

In the post-industrial epoch, numerous industrial wastelands are found worldwide. Industrial heritage—a testament to urban progress and an emblem of urban civilization—is at risk during urban development and the transformation of aging cities. Consequently, the preservation and enhancement of urban heritage resources are crucial. Concerning the tourism development of industrial heritage, various challenges arise. This study, using Nanjing Quarry Park as a case study, employs the S-O-R theory to organize the literature related to authentic experience, experience quality, tourist satisfaction, environmentally responsible behavior, and destination loyalty. Additionally, questionnaire surveys and field research are conducted. The data gathered from the survey on tourists' authentic experiences are analyzed, forming a research model for responsible environmental behavior in industrial heritage attractions. The findings indicate that authentic experience and experience quality positively impact tourist satisfaction, environmentally responsible behavior, and destination loyalty. The system modeling and evaluation of the experience quality dimension for industrial heritage tourism sites fill a gap in the development of industrial heritage tourism. This study contributes to the utilization of industrial heritage sites for tourism development, which can bring about economic growth and cultural revitalization. Tourist satisfaction mediates the relationship between experience quality, environmentally responsible behavior, and destination loyalty. In conclusion, this research offers valuable theoretical backing and a practical foundation for the development of industrial heritage tourism. [ABSTRACT FROM AUTHOR]

Heritage tourism at Old City of Jakarta is still far behind from the Old City in Singapore and Shanghai, so this research was conducted to see the opportunity that revisit intention to Kota tua Jakarta can be increased through the right business strategy. This study aims to determine the effect of the experience quality and prior knowledge variables on revisit intention through perceived value. Primary data was obtained from the results of 406 tourist domestic questionnaires who visited the Jakarta Old Town. Data were collected from February to March 2022. The data is processed using SEM-PLS with SmartPLS application. By using purposive sampling method, it was concluded that the variables of experience quality and prior knowledge had a positive and significant effect.

Copyright of Service Industries Journal is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The current study examines how subjective norms, effort expectations, and performance expectations affect perceived value and quality of hospitality service experiences provided by service robots. Later, the experience quality and perceived value on customers' overall satisfaction determine the plans to repurchase AI (Artificial Intelligence) services in the hotels. A total of 331 valid responses were gathered from hotel customers who had experience with service robots using a purposive sampling strategy. The salient findings of PLS-SEM indicate that subjective norms, effort expectations, and performance expectations all considerably improve the perceived value and quality of experiences. Furthermore, hotel customers' overall satisfaction with services provided by robots is significantly impacted by experience quality and perceived value. Finally, overall satisfaction considerably increases customers' preference to repurchase those services. This present study added significance for hotels on customer AI service robots repurchase intention that may deliver a preliminary blueprint for further research. [ABSTRACT FROM AUTHOR]

Customer experience quality is an important and relatively new concept for service businesses in gaining a sustainable competitive advantage. Although the literature on customer experience quality is expanding, there is a gap concerning the antecedent and consequences of customer experience in fitness services. In this context, we tested a model that explains the precursors and implications of customer experience quality in the context of fitness services. This study was based on a non-experimental, depictive, and descriptive design. Within the scope of this study, 287 participants (216 male, 71 female) selected through a convenience sampling technique applied a self-administered questionnaire. Data were analyzed through confirmatory factor analysis and a structural equation model. The findings show that service result quality, customer–employee interaction quality, and customer–customer interaction quality affect customer experience quality, which in turn affects customer loyalty. These results show that improving the service outcome quality results in customers who experience high-quality customer–employee and customer–customer interactions becoming loyal customers.

In existing festival research, trust is often placed at the post-experience stage by scholars, and there is no research to explore the relationship between festivalscape, trust, and experience. In addition, the main function of trust is to reduce uncertainty and risk perception. Existing festival-related research scenarios do not have typical risks, which will limit the findings of the research. This research focuses on festivals under covid-19 pandemic, which is a typical risky scenario. Exploring the antecedent variables and the consequences of the trust of the festival participants in this context may therefore make up the deficiency of existing research. Several interesting findings have been made: the perception of the festivalscape during the pandemic has been significantly simplified. Epidemic prevention measures and staff may increase trust, but trust cannot have a direct and significant impact on festival satisfaction. While staff positively strengthen trust, they will have a significant negative impact on satisfaction. [ABSTRACT FROM AUTHOR]

(1) Background Studying the relationship between sensory impressions, perceived images and tourism experience quality can reveal the role of sensory impressions in tourism experience more completely, and help promote the high-quality development of health tourism market. (2) Methods The research hypotheses were proposed based on embodied cognition theory and sensory marketing theory. The structural equation model of "sensory impressions-perceived images-experience quality" was constructed to verify the influencing mechanism of sensory impressions on tourism experience quality. (3) Results First, base on the traditional five sensory dimensions of sight, hearing, smell, taste and touch. In this study, six sensory impressions after adding kinesthesia (kinesthetic attention value is 3.49) have a more complete explanatory power to the tourists' tourism experience quality. Second, in natural scenic destinations, sensory impressions do not directly affect the tourists' experience quality (β=0. 101, P = 0.261). Sensory impressions are transient, which can be stored for a short time and directly reflect the experience quality of the tourists on site. However, in the stage of retrospective evaluations, the tourists' evaluations of their tourism experience are not directly from the sensory impressions. Third, cognitive image and emotional image play a complete mediating role between sensory impressions and tourism experience quality. Sensory impressions affect the tourists' experience quality in natural scenic spots by activating the tourists' cognitive image alone (indirect effect value is 0.885), or by activating the tourists' emotional image alone (indirect effect value is 0. 144), or by the chain intermediary of cognitive image and emotional image (indirect effect value is 0.299). Comparing the effect values of three mediating paths, cognitive image plays the most important mediating role between sensory impressions and the tourists' experience quality. Fourth, there are significant differences between male and female sensory impressions on the emotional image of natural scenic destinations (β = 0.103, P < 0.1). Compared with the female tourists (β=0.798, P < 0.001), sensory impression can improve the male tourists' emotional image more (β = 1.004, P < 0.001), but there is no significant gender difference in cognitive image influencing path (β = 0.038, P = 0.358). (4) Conclusions and Discussions—The sensory impressions of the tourists in natural scenic spots has a positive and significant impact on the tourism experience quality mainly through the mediating effect of destination image perception. Gender has a moderating effect between sensory impressions and emotional image of the tourists. Based on this, the following three suggestions are put forward: First, pay attention to the tourists' kinesthetic sensory experience, design sensory experience projects in natural scenic spots from both strong stimulation and weak stimulation to enhance the tourists' sensory impressions. Second, construct the characteristic sensory clues of natural scenic spots to enhance cognition and emotional image perception, deeply excavate the comfort image and community image of the natural scenic spots, create a relaxing and pleasant emotional experience for the tourists and a more three-dimensional and profound unique image of the natural scenic spots. Third, segment the tourists market and design sensory experience scenes with gender differences to meet the different emotional experience needs of male and female tourists. [ABSTRACT FROM AUTHOR]

Purpose - This study aims to ascertain the links between experience quality, destination image, subjective well-being, and perceived holiness, and their effects on Indonesian spiritual tourists' loyalty. Design - This study was designed as descriptive and explanatory research to explain the relationship between the observed variables within the proposed model. Methodology - PLS analysis was used to analyze the data collected from 277 respondents. Findings - This study revealed that the most important indicators of tourist loyalty are the destination image and perceived sacredness. While experience quality does not have a direct influence on tourist loyalty, this study demonstrates that it does have a direct effect on subjective well-being. Destination image was also found to have a direct influence on subjective wellbeing and perceived sacredness. Furthermore, this study discovered that perceived sacredness has a considerable mediating influence on the effect of destination image on tourist loyalty. Originality of the research - This study develops a conceptual model to predict tourists' loyalty in the context of spiritual tourism in Indonesia by combining the constructs of experience quality, destination image, subjective well-being, and perceived sacredness. Additionally, this study demonstrates the theoretical importance of perceived sacredness in mediating the influence of experience quality on tourists' loyalty. [ABSTRACT FROM AUTHOR]

Offering customers a high-quality experience has become critical for companies. Scholars have therefore emphasized the opportunity to use gamification. However, despite the increasing popularity of such an approach, prior studies report mixed results. This research aims to reconcile these findings by identifying under which conditions gamification leads to a better experience. Drawing on uncertainty-resolution theory, we examine how uncertainty-to-win affects customer experience quality. The results from six studies, combining a field study and experiments, demonstrate the benefits of uncertainty-to-win for customer experience quality. We find that the uncertainty-to-win effect persists even after people are informed of a win/lose decision. Moreover, we highlight that losing the contest stresses the uncertainty-to-win effect, and consequently counter the harmful effect of loss. Conversely, we suggest that reward value mitigates the positive impact of uncertainty-to-win by focusing customers' attention on a prize instead of on their experience. Our findings move the literature forward by underscoring how uncertainty-to-win is a condition that explains gamification's ability to deliver a high-quality experience. [ABSTRACT FROM AUTHOR]

In the era of the experience economy, 'consumption experience' has become an important part of people's daily life needs. In this study, we adopted the perspective of user experience quality evaluation and found problems through field research; then, we built the evaluation dimension of theme creative markets based on experience quality combined with expert interviews to design the questionnaire. First of all, through online and offline questionnaire analysis on the experiencers of some theme creative markets in Guangzhou, the main factors that affect the quality of the tourists' experience was explored. Secondly, through the analysis of the three dimensions of environment, activity, and service of some of the theme creative markets in Guangzhou, it was found that tourists have the highest score on the market activity and the lowest score on the market environment. Thirdly, through field observation and interviews with some experiencers, the reason for the low experience score was discovered. Finally, the corresponding design strategies were proposed for the environment, activities, and services, with a view to providing a reference for the improvement of the quality of the tourists' experience and the improvement of the design of the theme creative markets. [ABSTRACT FROM AUTHOR]

The food and beverage industry is one of the industries driving the economy in Indonesia, which will always grow and stay alive. This research will look at aspects influencing consumer behavior regarding dining places. This research uses experience quality as an independent variable that affects customer loyalty, with emotion and perceived authenticity as mediating variables. This research is categorized as explanatory research. Respondents in this research were consumers who had visited Ethnic Restaurants in Malang City, and the determination of the number of samples in this research used a purposive sampling technique with a total sample of 200 respondents. The data collection method used a questionnaire and the data were analyzed by PLS-SEM. The findings of this research indicate that experience quality and emotion have a significant effect on customer loyalty. Emotion also plays a role in mediating the relationship between experience quality and customer loyalty. Meanwhile, perceived authenticity has no significant effect on customer loyalty and cannot mediate the relationship between experience quality and customer loyalty. [ABSTRACT FROM AUTHOR]

Tourist retention and boosted tourist loyalty are fundamental factors for sport event marketing. Using multiple linear and ordered logistic regression methods, this study examined factors that affected loyalty among active sport event tourists. The results revealed: (a) satisfaction had the greatest impacts on loyalty, with its effect on word‐of‐mouth recommendations outweighing re‐participation; (b) service quality and relationship investment quality directly affected loyalty, especially word‐of‐mouth recommendations, while social network quality did not; (c) pull factors and some socio‐demographic and behavioral characteristics also influenced loyalty. Findings in this study are important references for the sustainable development of sport event tourism, offering useful guidelines. [ABSTRACT FROM AUTHOR]

This study aims to fill the current research gap on industrial heritage tourism, which is boasting a fast galvanizing and very current market niche, by systematically modelling and evaluating the dimensionality of the experience quality of industrial heritage tourists, with the incorporation of the variables of awe experience, authenticity experience, perceived value and behavioural intentions. An empirical study is conducted on visitors to the Mt. Tangshan Quarry Park in east China, with its mixed and contested expressions and presentations of intact axed scars left to nature, as against awed economic and socio-cultural revitalization and redemption. Study results reveal that the awe experience performs a full mediating effect between authenticity experience and experience quality, while no mediating effect was found between experience quality and behavioural intentions. This study contributes to understanding and utilization of industrial heritage sites as icons for economic and socio-cultural rebirth and rejuvenation availed by tourism development. [ABSTRACT FROM AUTHOR]

Subjective vitality is usually discussed theoretically in a business context but it has important practical implications as well. This study examines subjective vitality as a trait and personal resource, in the context of outdoor recreation and garden tourism. Visitors of Atatürk Arboretum, Istanbul were surveyed, and a model was proposed and tested to examine the relationship between subjective vitality and experience quality based on conservation of resources theory and environmental stewardship (attitudinal stewardship and behavioral intentions). The results confirm that subjective vitality has a significant and positive effect on experience quality. Further, experience quality has a significant and positive effect on attitudinal stewardship, which, in turn, has the same effect on behavioral intentions. This implies that, after having a good experience, a visitor may feel more connected to the park, more willing to help, and more inclined to revisit and advocate. [ABSTRACT FROM AUTHOR]

This study examines the effect of experience quality on loyalty to digital wallet users. The financial sector plays a role as a driving force for growth in the real sector, which can be done through capital accumulation and technological innovation. The novelty in this research is the addition of brand image and satisfaction variables as a mediation that has not been studied before. There are still inconsistencies in the results of previous studies regarding the direct effect of experience quality on loyalty. This study uses explanatory research with a quantitative approach. The sample size is 120 respondents to digital wallet users in Malang City. The purposive sampling method is the sampling technique in this study. The data were analyzed using structural equation modeling partial least square (SEM-PLS). The results of this study indicate that experience quality can directly improve brand image and satisfaction. Interestingly, this study found that experience quality directly did not have a significant effect on loyalty. The need to pay attention to service is the main key to customer satisfaction and brand image so that they can be loyal to digital wallet products. [ABSTRACT FROM AUTHOR]