Search

This study aims to conduct a bibliometric analysis of existing literature on crowding in tourist destinations and its effects, thereby recognizing areas for further research. The authors evaluated 421 Scopus-indexed documents related to the subject of crowding. This study involved analysing the annual publications on the topic and the past trends to suggest solutions for better management of the destinations in the future. The results reveal a noticeable rise in the academic literature on crowding, especially about popular tourist destinations. The findings also indicate that unmonitored tourism and subsequent media coverage have significantly contributed to this upswing in scholarly work. The problem of crowding disappeared for a short period during the COVID-19 pandemic. This research note explores a possible solution to the problem to be utilised in the future and comments on the changing nature of the psychological concept after COVID-19. This study offers a comprehensive review of the current state of research on crowding, thereby helping to guide future research in this area. Moreover, it underscores the need for strategies to manage crowding to promote sustainable tourism. [ABSTRACT FROM AUTHOR]

This article explores the efforts of Destination Limfjorden in Denmark to enhance employees' competencies and skills in small and medium-sized tourism enterprises (SMEs) through the strategic use of data. The study employs a mixed-method approach, integrating digital questionnaires and semi-structured interviews to identify the competence needs of stakeholders. The research reveals a significant need for improved digital guest services and highlights the importance of data usage within companies, network building and general competence needs. The article also reviews the literature on the role of big data in augmenting tourism research and the challenges SMEs face in harnessing big data analytics. It underscores the need for robust knowledge management initiatives, targeted skill development programmes and a culture of collaboration among tourism SMEs. The article concludes by emphasising the increasing significance of big data competencies for SMEs in the tourism sector, particularly in remote European regions, and the potential of data analytics in fostering resilience among SMEs and enhancing their competitiveness within the evolving dynamics of the tourism industry landscape. [ABSTRACT FROM AUTHOR]

This study explores how perceived crowding stimulates tourists' emotional reactions and affects their experience quality as well as satisfaction. Based on Stimulus-Organism-Response theory, it examined and verified relationship between perceived crowding and tourist satisfaction with mixed-methods approach. The qualitative study was conducted to establish research model, and multigroup analysis was conducted with data collected from hot springs and coastal destinations. The results indicated that human crowding is no longer a positive signal in both sites. Experience quality mediates relationship between emotional reactions aroused by perceived crowding and tourist satisfaction. The findings deepen understanding of crowding and provide effective management strategies. [ABSTRACT FROM AUTHOR]

Purpose - This paper conducts a meticulous bibliometric analysis of 659 documents indexed in the Web of Science database, exploring the intellectual evolution of Smart Tourism Destinations (STD) and contributing to understanding the evolution of scientific literature on STD until December 2023, guiding future explorations in this dynamic and evolving field. Methodology/Design/Approach - By unifying the conceptual structure and highlighting key descriptive elements with the application of statistical methods, this research provides insights into the intellectual fabric of STD research. Findings - Our findings show the evolution of the conceptual structure, influential authors, institutions and countries involved in STD research, as well as the evolving social structure within the field. The surge in scientific output, especially since 2019 aligns with the integration of advanced technologies, including artificial intelligence, immersive mechanisms, big data, and robotics, prompting uncertainty in business implementation and stakeholder responses. Originality of the research - This study sheds light on the intellectual evolution of STD by summarising a wide range of literature, helping the authors to be informed about future research directions in the field. [ABSTRACT FROM AUTHOR]

The meteorological landscape has always been the main selling point for some destinations, but the uncertain supply of the meteorological landscape also poses challenges for destination management. Little is known about visitors' emotional and behavioral tendencies elicited by this uncertainty under landscape viewing; therefore, it is critical for academics and practitioners to understand visitors' emotional and behavioral changes after the viewing experience and strategize marketing plans to improve revisit intention. Grounded upon cognitive appraisal theory, this study conducted in-depth interviews with 31 visitors who had had meteorological landscape viewing experiences to solicit their perceptions and appraisals of uncertainty. Results revealed that the uncertainty influenced visitors' entire cognitive appraisal process and resulted in four types of revisit intentions. Specifically, even if visitors have a negative emotion after the viewing, they may choose to revisit. Accordingly, theoretical and practical implications for destination management are offered. [ABSTRACT FROM AUTHOR]

Online reviews are crucial for revenue management on online platforms in the tourism industry. However, there is a gap in detecting greedy review behavior that can negatively impact destinations. This study uses locus of control theory to examine how greed influences online review content. Semi-structured interviews were conducted with tourists exhibiting varying degrees of greed. The transcripts were manually coded to identify themes around the evolution of greedy review behavior and strategies to mitigate exaggerated reviews. The findings indicate that greed, combined with an external locus of control, leads to exaggerated negative reviews. Reviewers from individualistic cultures also displayed stronger external locus traits. Theoretically, this expands understanding of electronic word-of-mouth and attribution theory in tourism. Managerially, destination marketers should implement sophisticated review filtering, respond strategically to negative reviews, and offer activities to address tourists' psychological needs in order to protect reputations from greedy behavior.

While research into tourism and accessibility has significantly advanced over the past decade, the perceived image of Accessible Tourism Destinations (ATDs) has remained largely unexplored. This study addresses this gap by examining the perceived image of Aveiro (Portugal) and A Coruña (Spain) as exemplars of ATDs. In this investigation, we scrutinized 1,051 Online Travellers Reviews (OTRs) posted between 2016 to 2023 in Google Maps. We employed content analysis and text mining techniques using the RapidMiner software. The findings reveal a correlation between accessibility conditions and visitors' satisfaction. Common concerns among travellers include the availability of parking spaces and adaptations for people with disabilities (PwD). Areas identified for improvement encompass information provision and signage. Further investigation is recommended to understand the factors influencing the increase in positive sentiments in Aveiro during the COVID-19 pandemic. This research presents a strategic framework for Destination Management Organisations (DMOs) to enhance the quality of the tourism offer while showcasing the potential of data mining within this field. [ABSTRACT FROM AUTHOR]

Destination marketing organizations (DMOs) have faced significant challenges, and as a result, had to adapt their marketing and management strategies to cope with rapid changes and uncertainty. The objective of this study is to draw from stakeholder management theory and connect it with the literature on agile management to investigate how DMOs have embraced an agile mindset that is more flexible as well as employee and customer-focused amidst these difficult times. In-depth interviews were conducted with senior management at executive levels in the European Travel Commission as well as other from national DMOs across different continents (e.g. Indonesia, Australia, Malta, and South Africa). Overall, this study contributes by presenting a 'Framework of Agile Destination Management and Marketing' to the tourism literature. From a practical perspective, this study provides insights to DMOs by integrating the roles of management, customers, and employees as they relate to the strategies of re-branding, re-segmentation, and re-allocation, respectively. It provides recommendations on how DMOs could adopt insights from this framework to address changes in the future. [ABSTRACT FROM AUTHOR]

In building sustainable post-pandemic destinations, it is critical to understand the typologies of tourists' prosocial behaviours. Consequently, this study innovatively applied a latent class cluster analysis to segment the prosocial behaviours of 403 Macau tourists. Three ordered discrete segments were derived based on consistent tourists' probabilities of performing prosocial behaviours on the trip namely: the Self-centred, the Intermediate, and the Philanthropist. The associated ordered logistic regression predicting the segments revealed that relative to the Self-centred, the Intermediate and the Philanthropist are more likely to face death terror, are sociable – seek vacation friends – and believe in cultural and heritage conservation. Not only does this research expand the theoretical application of Terror Management Theory, the Scrooge effect, and the self-esteem concept, it contributes to prosocial alternative tourism with novel destination management implications for marketing and promoting prosocial tourism performance. [ABSTRACT FROM AUTHOR]

AbstractMeetings, Incentives, Conventions, and Exhibitions (MICE) is a lucrative tourism segment, offering higher per capita spending and larger returns on investment than other tourism types. However, what makes a successful MICE destination from a multi-stakeholder perspective is overlooked in the literature. Therefore, the main objective of this paper is to explore the features of ideal MICE destinations based on the perspectives of different stakeholders in the MICE market, including supply (e.g., C.V.B.s, lodging) and demand (e.g., Travel agencies, incentive houses). In-depth semi-structured interviews were conducted with 30 experts. The results of the thematic analysis revealed seven overarching themes, which are classified under the characteristics of a MICE destination were grouped under internal (infrastructure, superstructure, service quality) and external (cultural, natural, economic, and political) factors. To confirm the validity and reliability of the findings, the results of semi-structured interviews were further evaluated by conducting focus groups with seven MICE experts. This study extends current literature by identifying destination selection factors with a more holistic approach, which reflects the perspectives of different stakeholders. The findings also provide a foundation for developing marketing strategies and allocating resources to better position the destination. [ABSTRACT FROM AUTHOR]

Copyright of Journal of Hospitality & Tourism Technology is the property of Emerald Publishing Limited and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Residents' educational expectations for the next generation are closely related to individuals' awareness‐raising and community development, reflecting the sustainability of tourism development. However, few studies have focused on the formation of parental educational expectations (PEE) for their children during the process of residents' tourism participation. To fill this gap, this study examines the impact of resident participation on PEE using a three‐dimensional framework for resident participation that incorporates the decision‐making, economic, and social dimensions. A binary logistic regression was employed to analyze the survey data from 473 residents in Jiuzhai Valley, China. The results indicate that social participation is the strongest facilitator for PEE. Economic participation exerts a negative effect on PEE, whereas decision‐making participation has a positive but insignificant effect. This study holds implications for local authorities managing tourism destinations regarding improving the efficiency of residents' participatory behaviors and human capital accumulation in developing countries. [ABSTRACT FROM AUTHOR]

Copyright of R&S: Research Studies Anatolia Journal is the property of Dr. Arif Yildiz and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Our study aims to develop an index for measuring destination image perceptions based on data collected from three prime tourism destinations (destination A = 212, destination B = 194 and destination C = 176 responses) in India in the new normal. There are three studies based on self-reported measures conducted. While the first two studies collected perceptual responses from destinations A and B and were used to validate the factor structure of the destination image, the third study-based responses were used to assess the criterion validity of the destination image index. Our instrument shows that destination image is a second-order index composed of hygiene and vaccination, socio-political environment, natural environment, attractions, and value for money. Implications for managers and practitioners were also provided. [ABSTRACT FROM AUTHOR]

This article explores the efforts of Destination Limfjorden in Denmark to enhance employees’ competencies and skills in small and medium-sized tourism enterprises (SMEs) through the strategic use of data. The study employs a mixed-method approach, integrating digital questionnaires and semi-structured interviews to identify the competence needs of stakeholders. The research reveals a significant need for improved digital guest services and highlights the importance of data usage within companies, network building and general competence needs. The article also reviews the literature on the role of big data in augmenting tourism research and the challenges SMEs face in harnessing big data analytics. It underscores the need for robust knowledge management initiatives, targeted skill development programmes and a culture of collaboration among tourism SMEs. The article concludes by emphasising the increasing significance of big data competencies for SMEs in the tourism sector, particularly in remote European regions, and the potential of data analytics in fostering resilience among SMEs and enhancing their competitiveness within the evolving dynamics of the tourism industry landscape.

Problems caused by overtourism are currently a major concern in the most visited destinations. Awareness of overtourism and the amount of news about reactions to overtourism has been increasing around the world recently. Overtourism has been frequently discussed by journalists in media, researchers in their research and politicians in their search for solutions. It also causes some negative impacts and reactions against tourism in destinations. Sustainable tourism policies should be developed to minimize the negative impacts and prevent potential reactions before they occur. The research aims to identify these necessary sustainable tourism policies for destinations at risk of, or struggling with, overtourism. The research was carried out in four stages, demonstrating the overtourism risk in Alanya, determining the negative impacts of tourism in the study area, examining international reports, and generating a list of proactive sustainable tourism practices and policies for destinations by document analysis. Long-term planning, involving destination stakeholders in the planning process, and the continuous monitoring of the tourism impacts on the destination are among the main results. Sustainable tourism policies and practices are enriched with concrete examples. The research results are expected to be a guide for decision-makers in the destinations at risk of, or struggling with, overtourism.

The current geologic era—the Anthropocene—is defined by human-driven transformation of landscapes and seascapes that has profoundly altered Earth's climate and other life-support systems. This letter advocates for a landscape-scale regenerative tourism management strategy aimed at transforming coastal destinations into carbon sinks (meaning they sequester more carbon than they release). Specifically, coastal destinations can transform product offerings into a network of restoration projects that collectively seek the landscape-scale restoration of blue carbon ecosystems such as marshes, mangroves, and seagrass meadows. Restoration of blue-carbon ecosystems is a cost-effective way to mitigate the effects of climate change. Tourism has potential to overcome obstacles in large-scale restoration of blue carbon ecosystems and can play a foundational role by providing a long-term presence at restoration sites, logistical and human resources, and a business model dependent on restored ecosystems. [ABSTRACT FROM AUTHOR]

This research aims to analyze the development of quality tourism and the resulting impacts in order to provide social and economic justice in the tourist village.This research provides a critical perspective on the development of quality tourism and its associated impacts linked to sustainable development goals. This study adopts a qualitative research paradigm with a phenomenological approach. Data analysis techniques employed include: observation, in-depth interviews, and literature review.This research found that the impact generated from the development of quality tourism is still minimal. When researchers connect it with sustainable development goals, it can be understood that every aspect, including social, economic, environmental, and cultural, needs improvement. The local community has not yet massively benefited from tourism to improve their standard of living.

This study advances the measurement of sustainable development in communities and destinations examining socio-ecological, environmental, cultural, and economic dimensions. By integrating qualitive insights within established indicator systems such as the European Tourism Indicator System, it addresses the limitations of traditional, solely quantitative approaches. Carrying out over 400 resident surveys in Co. Clare, Ireland, the research established sustainable indicators and assessed the destination's sustainability through resident-based metrics. For instance, 87% of residents believed that tourism benefits their community, yet only 23% of residents were satisfied with their involvement in planning. Thematic analysis of the open-ended responses provided crucial themes for sustainable destination management, highlighting resident concerns on transport, planning, management, and community involvement and benefits. The study concluded that relying solely on quantitative indicators, limits Destination Management Organizations (DMOs) and planners to Likert scale results, failing to capture nuanced impacts observed by destinations. The study highlights the insufficiency of solely using quantitative indicators, which risk oversimplifying community inputs and misinterpreting resident dissatisfaction, signally a need for diverse solutions to address varied concerns. The study also identified survey fatigue as a governance challenge, potentially hindering future sustainable development efforts. Aligning with the socio-ecological indicators of the community-environment-development nexus call for papers, this interdisciplinary research demonstrates the value of advanced indicator systems in promoting meaningful community engagement and supporting policy formulation for sustainable destination development. It offers a comprehensive framework for integrating resident perspectives and thematic insights into destination management, contributing to a more inclusive and community-based approach to tourism development.

While sustainability is widely recognized as necessary for managing heritage sites, balancing preservation demands with tourism development pressures presents significant challenges. A critical gap in the existing research relates to understanding the recurring issues that undermine the long-term sustainability of prominent archaeological destinations in Egypt and visitor well-being. Specifically, more research is needed to identify the specific sustainability and visitor experience problems that persist across Egypt’s major archaeological sites despite ongoing management efforts. Addressing this knowledge gap could help inform strategies for these destinations to balance conservation priorities with tourism in a more sustainable manner that enhances visitors’ cultural exploration. This study contributes a novel multisite content analysis of over 4423 online reviews from TripAdvisor pertaining to three of Egypt’s premier archaeological destinations—Giza Pyramids, Al Mu’izz Street, and Saqqara. Using established text mining methodologies and algorithms within Voyant Tools, critical challenges were identified through word frequency, concept network, and trend analyses. Recurring issues documented included uncontrolled commercialization undermining the ambiance of historic locales, environmental degradation from inadequate waste management and tourism overflows, and overcrowding compromising visitor comfort, health and safety. Deficiencies in signage, transportation, and other tourist services were also prominent themes. The holistic evaluation of cross-cutting concerns faced at the diverse yet interrelated sites advanced the theoretical knowledge on cooperative governance models and competencies necessary for integrative heritage management. The recommendations center on collaborative stakeholder partnerships to reform commercial practices through licensing and enforcement, upgrading aging infrastructure to support sustainable tourism volumes, and implementing zoning and carrying capacity policies tailored to local community contexts. The proposed solutions aim to safeguard Egypt’s irreplaceable cultural treasures by addressing recurrent problems that undermine environmental, economic and socio-cultural sustainability if left unresolved, positioning its archaeological wonders for appreciation and study by present and future generations.

While sustainability is widely recognized as necessary for managing heritage sites, balancing preservation demands with tourism development pressures presents significant challenges. A critical gap in the existing research relates to understanding the recurring issues that undermine the long-term sustainability of prominent archaeological destinations in Egypt and visitor well-being. Specifically, more research is needed to identify the specific sustainability and visitor experience problems that persist across Egypt's major archaeological sites despite ongoing management efforts. Addressing this knowledge gap could help inform strategies for these destinations to balance conservation priorities with tourism in a more sustainable manner that enhances visitors' cultural exploration. This study contributes a novel multisite content analysis of over 4423 online reviews from TripAdvisor pertaining to three of Egypt's premier archaeological destinations—Giza Pyramids, Al Mu'izz Street, and Saqqara. Using established text mining methodologies and algorithms within Voyant Tools, critical challenges were identified through word frequency, concept network, and trend analyses. Recurring issues documented included uncontrolled commercialization undermining the ambiance of historic locales, environmental degradation from inadequate waste management and tourism overflows, and overcrowding compromising visitor comfort, health and safety. Deficiencies in signage, transportation, and other tourist services were also prominent themes. The holistic evaluation of cross-cutting concerns faced at the diverse yet interrelated sites advanced the theoretical knowledge on cooperative governance models and competencies necessary for integrative heritage management. The recommendations center on collaborative stakeholder partnerships to reform commercial practices through licensing and enforcement, upgrading aging infrastructure to support sustainable tourism volumes, and implementing zoning and carrying capacity policies tailored to local community contexts. The proposed solutions aim to safeguard Egypt's irreplaceable cultural treasures by addressing recurrent problems that undermine environmental, economic and socio-cultural sustainability if left unresolved, positioning its archaeological wonders for appreciation and study by present and future generations. [ABSTRACT FROM AUTHOR]

Rural residents' enthusiasm and persistence for participation in tourism employment contribute to the sustainable development of destination tourism. Taking Majiagou village in Hebei Province as a case study, this research focused on changes to residents' participation behavior in tourism employment, using unstructured interviews and observations. Bounded rational decision theory was applied to delineate the decision-making process of tourism employment participation. The results indicated that rural residents' participation in tourism employment was subject to a dynamic process of change across three phases: trial participation, herd participation, and selective withdrawal. This evolution is specifically guided by an internal mechanism consisting of "tourism industry attributes—individual bounded rationality—individual employment decision-making." The study provides an effective analytical framework for characterizing the behavior of rural residents in a tourism community and offers managerial implications for the government to improve the effectiveness and sustainability of community participation. [ABSTRACT FROM AUTHOR]

Destination branding is a comprehensive strategic process that facilitates the destination management organizations and policy makers in not only creating salience about their destinations, but also position the destinations with wider values that caters to various segments of tourists in the competitive industrial outset. Many of the advancements and strategic formulations in strategic destination branding have been emerged from the insights acquired from academic research. Though there are many studies and evidence added to the arena with distinct perspectives, there is still lack of evidence that caters to the changing tourism market structure, expectations and uncertainties. This research note focuses on five such critical phases of destination branding and management that can be researched further to derive value addition to the industry. This research note indicates the further potential spaces that can be researched in the areas such as image and personality of destinations, marketing communications, destinations sustainability and strategy, emerging tourists' motives and virtual reality in tourism that significantly lacks perpetual evidence and the voids that can be researched. The note has also indicated the interlinkages of these pointers as the implications and expected researchable spheres. Being a short research note, the ideology of this note is to ignite the further research areas that support the core destination management and branding process and thus, the inferences and indications of research paradigms in this note is fully limited to the authors readings from the literary sources. [ABSTRACT FROM AUTHOR]

When a tourist destination goes into crisis, the news about the crisis immediately reaches visitors. However, in 2020 the coronavirus pandemic affected not only one destination, but also resulted in a global crisis throughout the entire tourism sector since governmental restrictions were introduced for the sake of worldwide security. As potential travellers were only able to plan their trips, mostly using online platforms, crisis communication, awareness raising, or even reminder campaigns on the part of tourist destinations began to gain in value. In 2021 the national regulations fundamentally affecting tourism determined what opportunities remained open or were instead closed to national destination management organizations (DMOs). As these decisions became endowments and factors that could not be influenced, we chose to focus our research on how the online communication of tourist destinations has changed due to the pandemic. In the study, we review both the pre-crisis communication of national DMOs of the European Union and their online activity during the coronavirus pandemic. Our goal is to explore the change between the two periods: the revealed differences in communication between the first and second waves of the pandemic. We will also examine the possibilities for recovery and formulate recommendations for a post-pandemic communication strategy. [ABSTRACT FROM AUTHOR]

This scientific article is devoted to the comparison of the destination management organization in the Slovak Republic in comparison with selected European countries, namely Poland, Austria and Sweden, while it also aims to look at the management structure of tourism in these countries. Within the methodology of the thesis, individual comparative criteria are defined, which include several aspects of destination management of the countries in question. Using the method of descriptive analysis and a comparative table taking into account the individual criteria, the results are presented revealing details, common features and differences between the countries under study Subsequently, suggestions for improving the organisation of destination management in Slovakia are formulated taking into account the state of the issue in the compared countries. The paper contributes to a better understanding and optimization of destination management in the context of tourism in Slovakia and leans towards the conclusion that the establishment of a central governing body can bring high added value to the development of destination management organization in the country. [ABSTRACT FROM AUTHOR]

Tourism is a dynamic and highly competitive industry, with destinations worldwide vying for the attention of travelers. Central to tourists' decisionmaking processes are their perceptions of a destination, often encapsulated in the concept of "destination image." This study seeks to unravel the intricate relationship between destination image and tourists' behavioral intentions, specifically examining how tourists' perceptions of a destination influence their intentions to visit, revisit, and recommend it to others. To achieve this, a comprehensive review of the literature on destination image and its impact on tourists' behavior was conducted. Empirical research findings from various destinations and cultural contexts were analyzed to provide insights into the multi-faceted nature of destination image and its effects on tourists' behavioral intentions. The study explores the dimensions that contribute to the formation of destination image, including cultural, natural, social, and marketing factors. The research reveals that tourists' perceptions of a destination significantly affect their intentions. A positive destination image often leads to a higher likelihood of initial visitation, repeat visitation, and word-of-mouth recommendations to others. Conversely, negative perceptions may deter potential tourists and discourage repeat visits or advocacy. Furthermore, the study discusses the role of destination marketing and management in shaping and enhancing destination image. Strategies such as effective communication, experiential marketing, and sustainable development are identified as critical elements in managing and improving destination image. The findings of this study provide valuable insights for destination marketers, policymakers, and industry stakeholders. Understanding the dynamics of destination image and its impact on behavioral intentions can inform the development of more targeted and effective marketing campaigns, as well as sustainable destination management practices. Ultimately, a positive destination image can not only attract more tourists but also foster a loyal and enthusiastic visitor base, contributing to the long-term success and sustainability of tourism destinations. [ABSTRACT FROM AUTHOR]

To make Bosnia and Herzegovina a desirable destination even more attractive for tourists, it is necessary to take concrete actions that primarily include destination management and such organizations. In all of this, information and communication technology plays a special role. This paper deals precisely with the association between information and communication technology and destination management organizations, and which obstacles can be. Such a conceptual model, such as this research model, has not yet been used. When trying to understand the obstacles of destination management organizations to use information and communication technology, this research can become interesting for destination management organizations and their managers. And not just for them, but for other stakeholders, for example, marketing and sales partners, experts involved, politics, services providers, etc. The sample of this study was 200 randomly selected staff of travel boards in Bosnia and Herzegovina over 3 months. Given that in this research the focus is only on tourist boards as representatives of such organizations, this may be a limitation, but also a recommendation to include other destination management organizations in future research. Both of the hypotheses in this research have been confirmed, H1 - there are differences in multimedia and attitudes towards information and communication technology that affect external destination marketing and internal development role in destination management organization, and H2- There is a correlation between the state and obstacles of information and communication technology and destination management organization. [ABSTRACT FROM AUTHOR]

Local Authorities have significant tourism planning responsibilities and can benefit from evidence-based approaches. Qualitative interviews with 28 Local Authorities identified impediments to adopting indicators. Key barriers included more knowledge of indicator systems, training in using systems, and understanding sustainability value and governance issues. However, transitioning to sustainable tourism through monitoring requires efficient resourcing of Local Authorities. Statutory adoption of indicators may be needed to enable evidence-based planning and policy making. More informed planning approaches can help destinations respond to tourism issues and sustainability threats. Findings have implications for facilitating indicator implementation and evidence-based planning in other tourism destinations internationally. [ABSTRACT FROM AUTHOR]

This article presents a narrative perspective review of the state-of-the-art of destination marketing and management. The past 15 years of developments, stretching from technological advances enabling methodological progress and new consumer behavior to climate, health, and financial crises, require a reassessment of previous academic contributions and current practices. Referring back to the social origins of destinations, this article conceptualizes destinations as a heterogeneous space of flows and proposes future research linked to tourist demand and tourism supply, sustainability and resilience, technological shifts, and institutions. Finally, six broader streams of conversations suggest how to advance the marketing and management of destinations related to a destination ontology grounded in flows, with a focus on processes and action, stewardship and collaboration, resilient destinations, transient and permanent residents, as well as new instrumental technologies and augmented experiences. [ABSTRACT FROM AUTHOR]

This article presents a narrative perspective review of the state-of-the-art of destination marketing and management. The past 15 years of developments, stretching from technological advances enabling methodological progress and new consumer behavior to climate, health, and financial crises, require a reassessment of previous academic contributions and current practices. Referring back to the social origins of destinations, this article conceptualizes destinations as a heterogeneous space of flows and proposes future research linked to tourist demand and tourism supply, sustainability and resilience, technological shifts, and institutions. Finally, six broader streams of conversations suggest how to advance the marketing and management of destinations related to a destination ontology grounded in flows, with a focus on processes and action, stewardship and collaboration, resilient destinations, transient and permanent residents, as well as new instrumental technologies and augmented experiences.

In this study, information will be explored that will contribute to increasing tourism income in destinations with low tourist expenditure per person. For this purpose, the souvenir expenditure of tourists in Turkey is examined. Souvenir stores in Sultanahmet and the Grand Bazaar in Istanbul were investigated using a qualitative case study research design. Semi-structured interviews were conducted with 11 souvenir sellers and 778 online comments of tourists shopping in souvenir stores were analyzed by netnography. As a result of the research, it has been determined that the efforts made to transform products based on the natural, historical and cultural richness of Turkey into brands, and thus increase local product diversity, play a critical role in increasing souvenir expenditure. On the other hand, the importance of the selection of high spending tourists as the target market and increasing the employment of qualified workers in the tourism sector has emerged.

The process of coming out of the COVID-19 pandemic is an opportunity to create various scenarios for returning to the path of tourism development. The search for suitable and effective solutions was at the heart of the Tourism Friendly Cities project, in which eight European cities participated. The aim is to define the challenges and tools related to the sustainability of urban tourism. The empirical research was based on the opinions of experts from eight cities involved, and concerned four thematic areas: the quality of life and tourism in the city before and during/after COVID-19, tourism dysfunctions, the sources of conflicts between local stakeholders, and the tools for the sustainable reconstruction of tourism. The results confirmed the existence of a wide range of declared tools for the development of sustainable tourism after the pandemic. The conducted research indicates key areas of conflict in the field of tourism activity. The authors also come to the conclusion that tools for regulating tourist traffic should not be universal, but should meet the individual needs of the city.

The purpose of the article is to evaluate the possibilities of evaluating sustainable tourism in Polish tourist regions, in particular, through the use of ETIS indicators and to assess for the availability of data for their calculation in the nationwide statistical system. Qualitative research methodology was used to study the availability of ETIS indicators. A diagnostic type research procedure was adopted and the desk research method was used. In a situation where the data necessary for calculating a given indicator was not found in the available sources, primary research in the form of direct interviews with representatives of branches of Statistical Offices was used. In order to quantify the availability of ETIS indicators, a system for their evaluation was adopted and aggregate indicators were proposed for the evaluation of sections and individual criteria in the section, which is the author’s attempt to develop a unified system for evaluating sustainable tourism indicators. The results of the study showed that the availability of data for calculating ETIS indicators in Poland is not satisfactory. The lowest rating was given to the availability of indicators that facilitate the management of the resort, including the tourists’ satisfaction survey (section A). Also rated very low was the availability of indicators of the environmental impact of tourism in a resort (section D). The results obtained confirm the results of studies by other authors dealing with the issue of the real use of ETIS in tourist regions of other countries.