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While meetings are a frequently used management tool, they also tend to be costly and less effectivethan desired. Multicommunication in meetings (Meeting MC)-being simultaneously engaged both in an organizational meeting and in one or more technology-mediated secondary conversations-has become increasingly prevalent and can affect meeting outcomes. Based on Goffman's dramaturgical lens, media synchronicity, and compartmentalization, the present study examines how the outcomes of engaging in Meeting MC are affected by three key factors: Locus (the location of the people with whom one engages in a second conversation), Meeting Medium (the technology used to conduct a meeting), and Topic Relatedness (whether the topics being discussed in a meeting are related to the second conversation). Analyses of survey data suggest that how these three factors and their interactions affect meetings when Meeting MC occurs vary depending on whether a meeting is face-to-face (FTF) or technology-mediated. [ABSTRACT FROM AUTHOR]

Background: There has been indisputable growth in adoption of electronic medical record (EMR) systems in the recent years. However, physicians' progress in using these systems has stagnated when measured with maturity scales. While this so-called ceiling effect has been observed and its consequences described in previous studies, there is a paucity of research on the elements that could explain such an outcome. We first suggest that in the context of EMR systems we are in presence of a "tiered ceiling effect" and then we show why such phenomenon occurs.Methods: We conducted in-depth case studies in three primary care medical practices in Canada where physicians had been using EMR systems for 3 years or more. A total of 37 semi-structured interviews were conducted with key informants: family physicians (about half of the interviews), nurses, secretaries, and administrative managers. Additional information was obtained through notes taken during observations of users interacting with their EMR systems and consultation of relevant documents at each site. We used abductive reasoning to infer explanations of the observed phenomenon by going back and forth between the case data and conceptual insights.Results: Our analysis shows that a ceiling effect has taken place in the three clinics. We identified a set of conditions preventing the users from overcoming the ceiling. In adopting an EMR system, all three clinics essentially sought improved operational efficiency. This had an influence on the criteria used to assess the systems available on the market and eventually led to the adoption of a system that met the specified criteria without being optimal. Later, training sessions focussed on basic functionalities that minimally disturbed physicians' habits while helping their medical practices become more efficient. Satisfied with the outcome of their system use, physicians were likely to ignore more advanced EMR system functionalities. This was because their knowledge about EMR systems came almost exclusively from a single source of information: their EMR system vendors. This knowledge took the form of interpretations of what the innovation was (know-what), with little consideration of the rationales for innovation adoption (know-why) or hands-on strategies for adopting, implementing and assimilating the innovation in the organization (know-how).Conclusions: This paper provides a holistic view of the technological innovation process in primary care and contends that limited learning, satisficing behaviours and organizational inertia are important factors leading to the ceiling effect frequently experienced in the EMR system assimilation phase. [ABSTRACT FROM AUTHOR]