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The aim of this study is to describe and analyze the working process of clinical and institutional supervisors at Psychosocial Treatment Centers (CAPS) in the state of Rio Grande do Sul, Brazil. This is an exploratory and descriptive study based on a qualitative approach. The subjects were ten supervisors and the data was gathered through semi-structured interviews. The data was submitted to theme analysis. The results presented instruments used by supervisors as they carry out their work, such as mapping the working processes at the centers, as well as their clinical experience and broader professional experience in the Brazilian public health system, listening to patients as they talk, and the collective construction of clinical cases. [ABSTRACT FROM AUTHOR]

The objective of this study was to identify the situations that cause pleasure or distress at work among the Community Health Agents (CHA) in a city in Rio Grande do Sul state/Brazil. A qualitative study was performed with 24 agents as the participants. Data collection took place in 2009 through the use of focal groups, using the thematic analysis technique. The situations causing pleasure at work were: being recognized, solving problems, working with peers and being creative. Situations causing distress were: deficiencies in the health service; lack of knowledge regarding their roles; lack of recognition; the stress of teamwork; the obligation of living and working in the same area; daily living and becoming involved with the social problems of the community; and being exposed to violence, which resulted in fear. It was verified that there is a need for adopting interventions with a view to promoting better working conditions, professional satisfaction and the health of community agents.