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Although the lay appeal of the Net Promoter Score (NPS) is undeniable, scholars have noted concerns over its use based on conceptual and empirical grounds. We address these concerns through an examination of three research questions: (1) To what extent do NPS responses correspond to actual word-of-mouth behaviors? (2) Do NPS responses exhibit measurement invariance across key demographic groupings? (3) How well does NPS perform (as opposed to customer satisfaction scores) as a predictor of financial performance? Study results show that NPS scores correspond to reported word-of-mouth exposure for most, but not all, product categories; NPS responses are invariant across demographic groupings; and that when examined separately, both customer satisfaction and NPS are significant predictors of differences in financial performance, but customer satisfaction explains slightly more variance. We discuss the managerial and theoretical implications arising from these results. [ABSTRACT FROM AUTHOR]

AbstractThe demand for gluten-free products has grown tremendously in the past decade globally. In this regard, the present research aims to examine how consumer satisfaction (CS) toward gluten-free products is influenced by perceived quality (PQ), perceived price fairness (PPF), and perceived value (PV), with the use of the theory of cue utilization, dual entitlement, and S-O-R theory. The hypotheses were tested with maximum-likelihood estimation. The finding of this study revealed that PQ, PPF, and PV positively influence CS. Additionally, the partial meditation impact of PV was observed between PPF, PQ, and CS. Theoretical contribution, managerial implication, and scope for further research are discussed at the end of the paper. [ABSTRACT FROM AUTHOR]

Purpose: This study aims to analyze how corporate social responsibility (CSR) moderates the direct effects of satisfaction, service quality and trust on consumer bank loyalty. Design/methodology/approach: A survey was conducted with 258 consumers who had held a bank account for at least six months to test the proposed model and achieve the research objectives. It was hypothesized that satisfaction, service quality and trust would positively influence bank loyalty. Additionally, it was expected that CSR would positively moderate the relationships between these constructs and bank loyalty. Findings: The study confirmed the positive relationships among the direct effects of satisfaction, service quality and trust on bank loyalty. However, unexpected results were found in the moderation analysis. The moderating effects of CSR on the relationships between service quality and trust in customer loyalty contradicted expectations. These results suggest that banks should cautiously approach CSR activities, especially in Brazil. Consumers' perceptions are influenced by whether they perceive CSR initiatives as altruistic. Conversely, banks risk losing credibility if consumers perceive CSR as self-serving rather than beneficial to the public. The study underscores the importance of aligning CSR practices with genuine public benefit to enhance consumer trust and loyalty, urging companies to rethink their approach to CSR implementation. Originality/value: This investigation benefits researchers, customers and banking executives. The findings may assist banks in (re)building their CSR reputation. This research evaluates banks in a developing economy and can serve as a precursor to future research, helping to develop CSR guidelines for banks. [ABSTRACT FROM AUTHOR]

Online reviews are important data for developing product/service improvement strategies. Relevant studies treated different online reviews as equally important, and the validity of the results was vulnerable to unreliable online reviews. To solve this challenge, this study proposes an importance-performance analysis model that considers the reliability of online reviews. First, the reliability degree of online reviews is defined based on the quality and timeliness of online reviews and the credibility of reviewers. To estimate the importance of product/service attributes from online reviews, a preference learning model is designed based on the reliability degrees of online reviews, where the online reviews with higher reliability have a greater impact on the learning results. In addition, the attribute performance is determined by aggregating the satisfaction of online reviews for the attribute. Finally, we verify the practicability of the proposed importance-performance analysis model by a case study on four five-star hotels. [ABSTRACT FROM AUTHOR]

Maintaining consumer satisfaction is crucial for the online knowledge payment industry. However, the roles of knowledge contributors in generating consumer satisfaction are not well understood. This study integrates the stereotype content model and social exchange theory to investigate the relationships between contributor stereotypes and consumer satisfaction, as well as the mediating mechanisms and moderating factors. The survey data was collected from 523 Chinese knowledge consumers via a professional survey platform and analysed by combining partial least squares structural equation modelling (PLS-SEM) and fuzzy-set qualitative comparative analysis (fsQCA). The PLS-SEM findings indicate that both warmth and competence of knowledge contributors positively affect consumer satisfaction, and emotional value has a stronger mediating effect in the impact of contributor warmth, whereas functional value has a stronger mediating effect in the impact of contributor competence. Moreover, the effects of contributor warmth and competence are moderated by consumer gender and motivation, and contributor warmth (vs. competence) is more important for females and consumers with hedonic-dominant motivation, while contributor competence (vs. warmth) is more important for males and consumers with utilitarian-dominant motivation. The fsQCA results reinforce the findings from SEM analysis and provide additional insights regarding the configurations of conditions leading to high consumer satisfaction. [ABSTRACT FROM AUTHOR]

In a highly competitive market, word-of-mouth (WOM) has become one of the most effective ways to attract new customers, as consumer opinions are seen as reliable and have a direct impact on their consumption habits. Based on this premise, the present study aimed to analyze the factors that influence fast-food restaurant consumers in Chile in their intention to share word-of-mouth information. A quantitative approach was adopted for this analysis, using a cross-sectional and correlational design, which included 739 Chilean fast-food consumers, who were given a 25-item questionnaire. This questionnaire was developed from previous research in the field and validated by a panel of experts in marketing and research. The data analysis was conducted using the statistical software Smart PLS 4, allowing for the evaluation of the model's convergent and discriminant validity, as well as facilitating hypothesis testing through structural equation modeling. The results showed that the physical atmosphere of the restaurants generates both hedonic and utilitarian value for consumers, which increases their satisfaction and reinforces their intention to recommend these restaurants. In conclusion, this study provides valuable insights into consumer behavior, offering a solid foundation for strategic decision making that could enhance the positioning of restaurants in the market and create a loyalty cycle among customers. [ABSTRACT FROM AUTHOR]

How corporate social responsibility (CSR) and consumer social responsibility (CnSR) can perform a preeminent role in satisfying and retaining consumers is an unprecedented research gap that needs to be uncovered in the existing literature. This study explores the multidimensional associations of CSR on consumers' satisfaction (CS) and consumer retention (CR) along with moderation of CnSR from a developing economy using rigorous empirical analysis within small and medium‐sized enterprises (SMEs) in China. The findings affirmed the positive nexus of CSR on CS and CR. The results asserted the significant moderating impact of CnSR among CSR, CR, and CS. These results yield insights for the management to reshape strategies by understanding social responsibility perspectives on both sides to align corporate and consumers' interests. Additionally, how the inclusion of CSR practices can bridge the gap between corporations and consumers is another unique contribution of this study. Finally, the paper confers interesting and valuable implications along with lines for future work. [ABSTRACT FROM AUTHOR]

Omni-channel retailing is a novel form that combines online, offline, and mobile channels to provide consumers with a seamless shopping experience. Nevertheless, the implementation of omni-channel retailing necessitates effective logistics support. Hence, the quality of logistics services is critical for omni-channel retailing services. This research aims to investigate logistics service quality (LSQ) and its impact on consumer satisfaction by combining the decomposed SERVQUAL framework, Kano model and hierarchical regression analysis. A total of 460 valid responses were obtained. Building upon the SERVQUAL framework, this study presents a comprehensive framework for evaluating omni-channel retail logistics service quality. Using the Kano model, 11 logistics service quality attributes were categorised into three categories: must-be, one-dimensional, and attractive, based on their respective impact on satisfaction. The results of the hierarchical regression analysis confirm that the attributes belonging to the must-be category exert the most significant influence on satisfaction. The findings add to theoretical studies of omni-channel retailing LSQ and provide insights for omni-channel retailers and logistics service providers. [ABSTRACT FROM AUTHOR]

The high cost of gluten‐free products (GFPs) is being discussed as a potential barrier to adherence to a gluten‐free diet, rendering monitoring of their pricing an ongoing demand in a market subject to continuous fluctuations. The current study aimed to assess the current pricing status of GFPs in the Greek retail market, with a focus on differences between staple and non‐staple foods. The retail price and packaging weight of all available GFPs and their gluten‐containing (GCPs) counterparts of a GFP‐shopping basket (formulated based on the results of a preceding online survey) were recorded by visiting one store of the five most popular reported supermarket chains. The food categories were grouped into staple (e.g. breads, pasta and flours) and non‐staple (e.g. chips, sweets and sauces) foods. Adjusting for supermarket chain and product type, a quantile mixed regression model was applied to assess the extent to which median product price (per 100 g) differed between GFPs and GCPs. The unique products recorded were 1058 (of which 408 GFPs), with a total of 2165 retail price recordings. While the overall median price/100 g of GFPs was not found to be significantly different from that of GCPs, the median price of staple GFPs was estimated to be higher than staple GCPs (+€1.03 [95% CI: €0.93; €1.13] per 100 g), whilst that of non‐staple GFPs was slightly lower (−€0.20 [95% CI: −€0.37; −€0.02] per 100 g). In conclusion, the persisting higher cost of staple GFPs suggests the need for ongoing financial support for people with coeliac disease. [ABSTRACT FROM AUTHOR]

Currently, online shopping has become one of the main consumption methods, with online retail sales reaching 13.79 trillion yuan in 2022. However, not all consumers are satisfied with their online shopping experiences. This study proposed that consumers' rational attitudes toward online shopping were an important influencing factor for their satisfaction. Additionally, consumers' trust in online shopping platforms is a mediator in the above relationship. Two studies were conducted to investigate this proposition. In Study 1, participants' rational attitudes were first operationalized by a procedure to approve their decisions. Then, their rationality, trust in online shopping platforms, and consumer satisfaction were measured. It was found that participants' rational attitudes improved their satisfaction through the mediating role of their trust in online shopping platforms. Study 2 further examined the hypotheses by providing participants with either budget alert information or no information. The results showed that such alert information increased participants' rationality and supported the findings of Study 1. Based on the results, rational consumers are more likely to be satisfied with their consumption, and trust is a key mechanism. Therefore, online shopping platforms and retailers should make efforts to improve consumers' rational attitudes and protect their rights and interests to obtain consumers' trust and a win‒win result between themselves and consumers. [ABSTRACT FROM AUTHOR]

Food trucks represent a unique dining option that encompasses elements such as culinary innovation, small business entrepreneurship, and cultural diversity. Grounded in the self-determination theory, this research aimed to examine a framework of ethnic food truck visitors' satisfaction using symmetric and asymmetric approaches. Drawing from a sample of 416 online respondents, the symmetric analysis revealed that brand image mediated the relationship between the quality concepts (food quality and delivery quality) and satisfaction. In addition, destination image mediated the relationship between authenticity concepts (food authenticity and atmosphere authenticity) and satisfaction. Cuisine type partially moderated the structural model consisting of quality, image, and satisfaction. Through an asymmetric approach, the study identified configurations predicting high and low satisfaction, highlighting the combined effects of multiple ingredients. These insights provide valuable theoretical and managerial implications for understanding customer satisfaction within the food truck industry. [ABSTRACT FROM AUTHOR]

Copyright of Jurnal Nusantara Aplikasi Manajemen Bisnis is the property of Universitas Nusantara PGRI Kediri and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Environmental & Social Management Journal / Revista de Gestão Social e Ambiental is the property of Environmental & Social Management Journal and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The transportation industry has undergone significant changes due to technological developments and increasing consumer demand for efficiency. In Indonesia, the emergence of ride-hailing apps such as Go-Jek, Grab, and Maxim reflects a growing preference for the sharing economy model. This study aims to analyze the influence of hedonistic values, utilitarian values, and economic values on consumer satisfaction, as well as the influence of satisfaction on the intention to continue using this application. Data was collected from 210 active users through an online survey. The results showed that hedonistic value and economic value had a significant positive impact on user satisfaction, while utilitarian value had no effect. In addition, economic value and satisfaction have a positive effect on the intention to continue using ride-hailing services. In conclusion, to increase user loyalty, ride-hailing service providers need to prioritize increasing economic value and user satisfaction. This study provides insights into the development of services that are more in line with consumer needs and preferences in the digital era. [ABSTRACT FROM AUTHOR]

Context: The primary objective of using dentifrice is to remove plaque biofilm from tooth surfaces and additionally protect teeth from sequelae of events – halitosis, gingivitis, periodontal inflammation, and dental caries. Aim: The aim of this study was to evaluate the effectiveness and consumer satisfaction profile of using herbal and nonherbal dentifrice in controlling dental plaque. Settings and Design: The randomized clinical trial was conducted on dental students at K. D. Dental College and Hospital, Mathura. Subjects and Methods: The triple-blinded trial was conducted during July 2022 over 15 days among 50 dental students of the institute, aged 18–21 years selected using simple random sampling and allocated into two groups: Group A – herbal dentifrice (Patanjali Dant Kanti dentifrice) and Group B – nonherbal dentifrice (Colgate dentifrice). At baseline, open ended self administered questionnaire regarding general information was recorded followed by full mouth prophylaxis and instructions to brush twice daily with allocated dentifrice following modified bass technique. Plaque assessment was done for index teeth on the 7th and 15th days using the plaque index. Statistical Analysis Used: The data were analyzed using SPSS. Intergroup comparisons were done using paired t-test and descriptive statistics for consumer satisfaction profile assessment. Results: The mean plaque index scores for Groups A and B was reduced at 15th day in comparison to scores on 7th day. Consumer satisfaction feedback was found statistically significant for Group A with insignificant for Group B on few parameters. Conclusions: Herbal dentifrice had similar antiplaque efficacy to nonherbal dentifrice with satisfactory consumer feedback without side effects on using them.

This study investigates the evolving restaurant sector in Pakistan, highlighting the significant role of Platform Service Supply Chains (PSSC) facilitated by food ordering apps like Foodpanda. Understanding PSSC is essential for businesses to thrive in the digital age and effectively manage the dynamics of digital service delivery. Foodpanda exemplifies a complex multi-stakeholder ecosystem that involves intricate technology integration, logistics challenges, robust data management, and a continuous need for innovation in a competitive market. This research aims to identify the key factors driving customer satisfaction and repurchase intention in this dynamic environment, acknowledging the transformative impact on consumer behavior. It also examines how health consciousness and food safety concerns influence these relationships in Pakistan. The study employs an integrated model based on the Theory of Planned Behaviour (TPB) and the Unified Theory of Acceptance and Use of Technology (UTAUT), collecting data from a convenient sample of Foodpanda app users. Using structural equation modeling, the findings highlight critical determinants such as effort expectancy, perceived usefulness, information quality, perceived risk, social influence, and trust in shaping customer satisfaction. This satisfaction, in turn, positively affects repurchase intention. Importantly, the study reveals that health consciousness and food safety concerns negatively impact the positive relationship between customer satisfaction and repurchase intention. The paper contributes theoretically by exploring customer behavior intricacies within the PSSC framework and offers practical insights for researchers and professionals in the food app industry. However, it acknowledges limitations, such as the use of a convenient sample, and suggests avenues for further research in this growing field. [ABSTRACT FROM AUTHOR]

Food labels and storytelling are marketing tools used by the food industry to highlight and communicate important product characteristics to consumers. By using these tools, food companies can influence consumers' attitudes toward the product and potentially the likelihood of purchase. In the present study, we investigated how storytelling about an innovative and sustainable organic beef production system influenced participants' preference and acceptance of a veal steak product and, further, if some information characteristics were more important than others for consumer satisfaction. Without being aware that the samples were identical, participants (n = 224) tasted two veal steak samples: one steak sample was presented with information about the production system, and the other without information. Results showed that when the steak sample was presented with product information, compared to without information, it received significantly higher hedonic ratings (overall liking, liking of flavor, and liking of texture). This was likewise reflected in a greater preference for the steak sample when presented with product information. Furthermore, product information was found to positively impact the participants' satisfaction with the steak sample regardless of their preference. Overall, our results suggest that the use of storytelling about the innovative and sustainable product system for veal steaks can positively influence consumers' attitudes toward the product. [ABSTRACT FROM AUTHOR]

The aim of this study is to investigate consumer attitudes toward the quality and availability of gluten-free products. For this purpose, quantitative research was conducted using a questionnaire completed by 107 respondents who consumed gluten-free products. The results of the research showed that most consumers prepared their own meals, paid attention to ingredients, and strictly adhered to a gluten-free diet. About 10% of the respondents declared that they occasionally did not follow a gluten-free diet. Respondents were generally not satisfied with the price and availability of gluten-free products on the market. An additional aggravating circumstance for them when eating out was that restaurants generally do not have a sufficient selection of gluten-free dishes in their daily offer. Although most of them stated that they buy basic, well-known gluten-free products, they want to try new products with different, new flavors. This demand offers food manufacturers the opportunity to capitalize on the rapidly growing gluten-free market by developing creative and sustainable products that not only meet dietary requirements but also exceed consumer expectations. By focusing on innovation and variety, companies can participate in a profitable market while contributing to the growth of a more sustainable economy. The results of this study pointed to consumer preferences that could be used to influence the improvement and development of new gluten-free products, which are on the rise and will have a better nutritional quality and thus had a positive impact on health. [ABSTRACT FROM AUTHOR]

While artificial intelligence (AI) is being increasingly utilized in the design of museum cultural and creative products (MCCPs), limited research has explored consumer satisfaction with these AI-generated designs. This study quantitatively examined the impact of AI-generated MCCP design on consumer satisfaction and proposed strategies for improvement. A comprehensive evaluation system consisting of fourteen factor indicators across four dimensions was constructed through literature research, user interviews, and expert suggestions. On this basis, a survey with 297 consumers was then conducted using AI-generated cultural and creative products from the Dunhuang Museum. Additionally, the Importance–Performance Analysis (IPA) method was employed to analyze the importance of various factors in these AI-generated designs and their impacts on consumer satisfaction. The findings revealed that, while consumers expressed high satisfaction in terms of product functionality and creative attraction, improvements are needed in cultural expression and user experience. It is recommended that creating a multimodal museum database, developing structured prompt card models, and building an MCCP design platform with full-process AI participation would help to increase consumer satisfaction. This study can provide theoretical and practical references for the intelligent development of MCCPs' design and promote the sustainable development of cultural heritage. [ABSTRACT FROM AUTHOR]

Mobile phones have become helpful travel companions to backpackers – supporting decision-making and enhancing their overall travel experiences meanwhile, associated with using smartphones are risk concerns that affect the experiences of users. However, the theorization of perceived risk (PR) toward IT in tourism has been mainly understood using first- and second-order modeling perspectives, hence the need for a parsimonious model (i.e., simpler with greater explanatory predictive power). Based on data from 567 backpackers who visited Ghana, PLS-SEM was used to specify PR toward their smartphone usage as a third-order hierarchical latent construct. The study confirmed that modeling PR toward smartphones as a third-order construct is theoretically tenable, with IT and destination risks as underlying factors. The findings also show that PR is a significant predictor of backpackers' satisfaction with their smartphones during travel and with their travel experience in general. The academic and practical implications of the study are discussed. [ABSTRACT FROM AUTHOR]

Given the recent surge in restaurant research, there is a need for timely reviews employing quantitative methods to portray the intellectual structure of the field. This paper aims to address this gap by conducting a comprehensive bibliometric analysis of restaurant research on the Web of Science database. The research investigates the dynamic evolution of the restaurant literature during three critical stages between 1995 and 2021. Based on 1146 journal articles published by 1849 authors, the paper analyzes different bibliometric networks, including co-citation, keyword co-occurrence, and collaboration networks. The study additionally highlights the most influential scholars and publications in the restaurant field. Results indicate that restaurant research has grown exponentially over the last five years. Findings also show that consumer behavior, consumer satisfaction, consumer-brand relationships, corporate social responsibility, and green restaurants represent the contemporary hotspots in restaurant research. Finally, the study provides practical implications and some opportunities for future research. [ABSTRACT FROM AUTHOR]

This study aims to develop a new conceptual model of how lifestyle, physical environment, and e-payments affect consumers' millennial purchasing decisions and how they affect their satisfaction with social factors as a moderating. This study can fill the limitations of previous research as well as fill in the gaps in research on millennial consumers in making purchasing decisions. In this quantitative study, data was collected through questionnaires that were distributed to millennial consumers who made purchases at coffee shops at Riau Province. The sample calculation was carried out using a formula that produced 392 respondents using a purposive random sampling approach. A Likert-scaled questionnaire was used to collect the data, and SmartPLS 4.0 was used to process it. The study's findings include that the fit and quality index models have validated their value, lifestyle has a positive and significant effect on purchasing decisions; physical environment has a positive and significant effect on purchasing decisions; e-payment has a positive but not significant effect on purchasing decisions; factor social can significantly strengthen the influence of lifestyle on purchasing decisions; factor social can significantly strengthen the influence of physical environment on purchasing decisions; but factor social weakens the effect of e-payment on purchasing decisions but not significantly and purchasing decisions has a positive and significant effect on consumer satisfaction. [ABSTRACT FROM AUTHOR]

New energy vehicles (NEVs) are considered a crucial means of reducing travel costs, enhancing consumer experiences, and innovating services. This paper aims to categorize the functional experiences of NEVs into two types: intelligent experience and eco-friendly experience, using a dual-path model. By analyzing 118,648 text data from automotive information and service platforms, the relevant factors influencing consumer satisfaction are explored. The research findings reveal that intelligent experience has a significantly positive impact on consumer satisfaction, whereas eco-friendly experience has a significantly negative impact on consumer satisfaction. This suggests that new energy vehicle companies need technological innovation in infrastructure and range to enhance consumer satisfaction. Furthermore, the research confirms that, when facing the intelligent experience of new energy vehicles, consumers' "rational" thinking plays a dominant role, and efficacy is an intermediate variable to enhance consumer satisfaction. On the other hand, when facing the ecofriendly experience of new energy vehicles, consumers' "emotional" thinking predominates, and identity is an intermediate variable to enhance consumer satisfaction. Additionally, the moderating effect of perceived usability is examined. When faced with the intelligent experience of NEVs, consumers with high perceived usability are more likely to generate a sense of efficiency. In the case of the eco-friendly experience of NEVs, consumers with low perceived usability are more likely to experience a sense of identity. [ABSTRACT FROM AUTHOR]

Research question: Dropping out of the club membership is a serious problem faced by low-cost fitness clubs. The previous research showed when the membership period extended, the dropping out rate was replaced by the continuance of the membership. In this context extending the duration of membership is important for low-fitness clubs. Since the sense of community creates a catalyst effect on the continuance of membership, the sense of community could be important. However, little is known about the effect of it in sports consumer literature. The present study therefore attempts to examine the theoretical relationship between sense of community, perceived value, consumer satisfaction, and future intentions in low-cost fitness clubs. Research methods: Members from four fitness clubs located in Eskişehir, Turkey (n = 384) were surveyed. Partial least squares structural equation modeling was used to test the research model. Results and Findings: The results showed that sense of community played a crucial role for enhancing the perceived value and consumer satisfaction of low-cost fitness club members. Implications: This study investigated the effect of sense of community on the sport consumer's behavior and provided empirical evidence of the effects of sense of community on post-consumption attitudes of low-cost fitness club members. [ABSTRACT FROM AUTHOR]

The results of a study of the automotive market considering the issues that determine consumer requirements related to the development of product quality are presented. [ABSTRACT FROM AUTHOR]

A necessary factor in ensuring the forecasting of the required product quality in the automotive market is the process of developing a typology of consumers of new cars. The tools for developing a typology of consumers of new cars is presented in detail regarding quality assurance issues. [ABSTRACT FROM AUTHOR]

Enjoying a banquet at a cafe has become a new habit or lifestyle trend for millennials today. Consumer satisfaction is always a must to nte paid attention to by every business person, especially the café sector in carrying out their business activities. The purpose of this study is to analyze how much the atmosphere, price and facilities affect consumer satisfaction at Meraki Cafe, both partially and simultaneously. The research method used was quantitative with a sample of 100 respondents with 20 indicators. After the data was collected, the researcher continued the analysis with a linear regression study using SPSS 24. The results and discussions obtained were that the atmosphere variable affected consumer satisfaction, the price affected consumer satisfaction, the facility affected consumer satisfaction, as well as when tested simultaneously the three variables had a significant effect. The impression obtained from this study is that Meraki café managers can pay attention to the three variables, namely atmosphere, price and facilities. [ABSTRACT FROM AUTHOR]

This study investigates consumer satisfaction with convenience foods in Coimbatore city, focusing on the factors that influence purchasing decisions and overall satisfaction levels. The research explores demographic variables, preferences, and the perceived benefits of convenience foods, such as time-saving and ease of preparation. Through a structured questionnaire and data analysis, the study reveals key insights into consumer behavior, including satisfaction trends across different age groups and income levels. The findings contribute to a better understanding of the convenience food market in Coimbatore, offering valuable implications for manufacturers and retailers aiming to enhance customer satisfaction. [ABSTRACT FROM AUTHOR]

Consumer perception towards Hatsun dairy products involves understanding how consumer perceive the brand, its products, and the overall reputation on the market. It includes the factors such as product quality, taste, pricing, packaging, availability, and customer service. The study adopted the survey method research approach to collect data from the selected people. The data has been analysed using various statistical tools. The author briefly examined the consumer perception towards Hatsun products including its objectives. It is found that the customer is highly satisfied with the price and quality of Hatsun products. If the Hatsun takes required steps to satisfy their customer, it creates an invariant position in the minds of the customer. [ABSTRACT FROM AUTHOR]

The needs and limitations of security create impediments to the flow of supplies and distribution, both physically and logically. These "barriers," which are the result of political or perceived enhanced security needs, impair the company's ability to respond quickly and its financial and operational success. One of the key challenges for the management of supply chains is integrating the security factor into the administrative strategy, structure, and operations [1]. SCS entails taking precautions to prevent illegal goods from accessing the supply chain as well as items from exiting it. The risk to a supply chain is represented by this potential "disruption of flows between organizations" [2]. Formally speaking, supply chain risk may be defined as the distribution's volatility, value, and likelihood of supply chain outputs [3]. SCS is therefore a part of an organization's entire risk management plan. Even though supply chain risk management (SCS) is the specific subject of this study, it's crucial to place the topic of SCS within the broader framework of supply chain security management [4]. [ABSTRACT FROM AUTHOR]

This study investigates the determinants of consumer satisfaction and behavior in online shopping, specifically within the North Karnataka region of India. In the rapidly growing e-commerce industry, understanding these determinants is critical for businesses to enhance customer satisfaction and loyalty. The research focuses on website usability, trust, convenience, monetary benefits, and payment security, which influence consumer purchase decisions. Additionally, the study explores shopping cart abandonment and the effectiveness of return and replacement policies. The findings provide insights into the unique characteristics of online shoppers in North Karnataka, highlighting the significance of tailored e-commerce strategies for semi-urban and rural areas. The study concludes that secure transactions, user-friendly interfaces, and effective loyalty programs are pivotal in driving consumer satisfaction and online shopping behavior in this region. [ABSTRACT FROM AUTHOR]

This study aims to explore and understand consumer responses to chatbot interactions in e-commerce settings, focusing on key factors such as chatbot speed, accuracy, friendliness, availability, ease of use, and helpfulness. With the rapid integration of AI-driven chatbots in online shopping platforms, it is crucial to examine how these elements influence consumer satisfaction, trust, and engagement. The research seeks to provide insights into the effectiveness of chatbots in enhancing the overall e-commerce experience, thereby offering valuable information for businesses looking to optimize their digital customer service strategies. Data for this study will be collected through an online survey targeting e-commerce consumers who have interacted with chatbots during their shopping experiences. The survey will employ a structured questionnaire with Likert-scale items designed to measure the impact of each of the identified factors on consumer satisfaction and trust. A sample size of 268 respondents will be targeted, ensuring a diverse representation across different demographic segments. The data will be analyzed using multiple regression analysis and structural equation modelling (SEM) to identify the relationships between chatbot features and consumer satisfaction levels. Preliminary findings suggest that chatbot speed and accuracy significantly influence consumer satisfaction and trust, while chatbot friendliness and helpfulness enhance consumer engagement and overall satisfaction. Chatbot availability and ease of use also play critical roles in shaping positive consumer experiences. These insights underscore the importance of designing chatbots that are not only efficient but also user-friendly and supportive, ultimately leading to higher consumer satisfaction in e-commerce transactions. [ABSTRACT FROM AUTHOR]

We conducted a systematic review of studies published in the Journal of Applied Behavior Analysis between 2010 and 2020 to identify reports of social validity. A total of 160 studies (17.60%) published during this time included a measure of social validity. For each study, we extracted data on (a) the dimensions of social validity, (b) the methods used for collecting social‐validity data, (c) the respondents, and (d) when social‐validity data were collected. Most social‐validity assessments measured the acceptability of intervention procedures and outcomes, with fewer evaluating goals. The most common method for collecting social validity data was Likert‐type rating scales, followed by non‐Likert‐type questionnaires. In most studies, the direct recipients of the intervention provided feedback on social validity. Social‐validity assessment data were often collected at the conclusion of the study. We provide examples of social‐validity measurement methods, discuss their strengths and limitations, and provide recommendations for improving the future collection and reporting of social‐validity data. [ABSTRACT FROM AUTHOR]

Copyright of Pariwisata Budaya: Jurnal Ilmiah Pariwisata Agama dan Budaya is the property of Pariwisata Budaya: Jurnal Ilmiah Pariwisata Agama dan Budaya and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Financial inclusion can be defined as the delivery of financial services to the vast majority of low-income and disadvantaged groups at an affordable cost. Very preliminary studies have been conducted in South Africa to address the consumer populations’ perception of inclusive insurance and insurers’ view of actively selling inclusive insurance products to increase profit margins (Huneberg, 2021). The study explored the factors that influence the growth of the insurance industry in the emerging market. Using an approximate sample size of 120 insurers and 384 for the consumer population, 115 insurers completed the insurer survey while 375 consumers completed the survey. A quantitative research method was used in the form of two questionnaires, one for insurers and another for consumers. Data analysis revealed that more insurers would actively sell inclusive insurance products as a means to increasing revenues. More consumers are willing to purchase inclusive insurance products if given the option and proper information and education. Insurance companies should engage in marketing strategies that create awareness about the benefits of insurance products in the minds of consumers. [ABSTRACT FROM AUTHOR]

In the present digital era, ChatGPT has garnered outstanding recognition in achieving customer satisfaction. As researchers, we explored in this study the customer experience with ChatGPT and how it has shaped their satisfaction in digital marketing (SDM) of the Jadeer Group Motors located in Saudi Arabia’s Eastern province. We followed Liu et al. (2020) and Abdelkader (2023) lead by employing quantitative assessment. This study’s findings demonstrate that factors, such as perceived accuracy (PA), perceived convenience (PC), and perceived relevance (PR) have a positive significant effect on SDM. These findings show, also, that, on the one hand, improvements to digital marketing strategies’ PA, convenience, and relevance can increase consumer satisfaction and, therefore, contribute to positive business consequences. On the other hand, the findings demonstrate that perceived personalization (PP) has a negative and insignificant effect on SDM. More simply, when individuals perceive personalized digital marketing efforts, they are less satisfied with them. This study’s findings provide valuable knowledge about ChatGPT’s role in achieving customer satisfaction through enhancing PA, PC, and PR in digital marketing. This study’s findings assist managers, policymakers, and car rental services to provide more services to satisfy customers. [ABSTRACT FROM AUTHOR]

Purpose: This study aims to investigate the impact of service quality, as measured by the SERVQUAL model with extended variables of safety awareness and energy conservation, on consumer satisfaction. It also explores the mediating effect of energy conservation and the moderating effect of consumer residence of electricity on this relationship. Design/methodology/approach: The study uses a quantitative research approach, with data collected from 1,004 respondents through a questionnaire from the household consumers of UGVCL. The survey measures service quality using the SERVQUAL model with the additional variables of safety awareness and energy conservation. The data is analyzed using structural equation modeling, mediation and moderation to test the proposed hypotheses. Findings: The results show that service quality, safety awareness and energy conservation all have a positive impact on consumer satisfaction expect responsiveness. Energy conservation also mediates the relationship between service quality and satisfaction, indicating that when consumers perceive higher service quality, they are more likely to conserve energy and thereby increase their satisfaction. Additionally, the moderating effect of consumer residence of electricity shows that the impact of service quality and safety awareness on satisfaction is stronger for consumers living in areas with higher electricity rates. Originality/value: The paper lies in its investigation of the impact of service quality on consumer satisfaction using the SERVQUAL model, with the inclusion of two additional variables, safety awareness and energy conservation. Furthermore, this study examines the mediating effect of energy conservation and the moderating effect of consumer residence of electricity on the relationship between service quality and consumer satisfaction. To the best of our knowledge, this is the first study to incorporate these variables in examining the relationship between service quality and consumer satisfaction in the context of energy services. Therefore, this study offers a novel contribution to the existing literature on service quality and consumer satisfaction. [ABSTRACT FROM AUTHOR]

Article on the influence of product variation and product quality on consumer loyalty with consumer satisfaction as an intervening variable in hand-drawn batik. The purpose of writing this article is to determine the influence of product variation and product quality on consumer satisfaction and consumer loyalty in hand-drawn batik. The research method used is quantitative descriptive. The analysis tool used in this study is SEM SmartPLS 4.1.0.0 The sampling technique uses simple random sampling. The data used in this study are primary data. The population in this study was 214 respondents, with a research sample of 100 respondents, obtained from questionnaires distributed and filled out by consumers who use hand-drawn batik. The tests conducted in this study are Validity Test, Reliability Test, Inner Model, Outer Model and Hypothesis Test. The results of this article are: 1) Product variety has a positive and significant effect on customer satisfaction; 2) Product quality has a positive and significant effect on customer satisfaction; 3) Product variety has no effect and is not significant on customer loyalty; 4) Product quality has no effect and is not significant on customer loyalty; 5) Customer satisfaction has a positive and significant effect on customer loyalty; 6) Product variety has no effect and is not significant on customer loyalty through customer satisfaction; and 7) Product quality has no effect and is not significant on customer loyalty through customer satisfaction. [ABSTRACT FROM AUTHOR]

The research aims to analyze how Jordanian consumers of Islamic banks view FinTech services and determine whether or not they are willing to use them. 384 clients of Jordanian Islamic banks were surveyed using an adopted questionnaire between May and September 2022 as part of the data collection procedure. For analyzing data Partial Least Square Structural Equation Modelling (PLS-SEM) was employed. According to the study's findings, consumers' intentions to adopt new technology are significantly influenced by ease of use, perceived value, consumer support, assurance, and innovativeness. Furthermore, consumer experience significantly plays the moderating role. It is also important to note that Jordanian clients' perceptions of how these factors affect their intentions to use FinTech services vary considerably. This study is a unique addition that uses firsthand information from clients of Jordanian Islamic banks. It endows innovative perceptions and insights into how Jordanian Islamic banking can enhance consumer satisfaction through the incorporation of Fintech in its operational strategies and plans of action. The conclusions of this research will significantly benefit managers, regulators, and policymakers in the banking sector. [ABSTRACT FROM AUTHOR]

This research aims to analyze the effects of community-based tourism and consumer satisfaction on tourism sustainability in Breksi Cliff Park, Yogyakarta, Indonesia. Statistical power and arrows were used to determine the minimum sample size. A total of 299 responses were collected for statistical analysis. A simple mediation model was employed, and the data were analyzed using Partial Least Squares – Structural Equation Modeling (PLS-SEM) in SmartPLS. The results show that the local community, food, superstructure, and natural environment have positive and significant effect on the consumer satisfaction. Further, local culture, entertainment, superstructure, and consumer satisfaction have positive and significant effect on the tourism sustainability. However, the local culture has negative effect on the tourism sustainability. In addition, the mediation of local community, natural environment, local food, and local superstructure strengthens the effect of consumer satisfaction on the tourism sustainability. These findings are expected to contribute to the government’s decision-making on community-based tourism and tourism sustainability, and highlight possible actions that the government and policymakers can take to realize sustainable tourism. The government needs to foster local culture performance, especially in renewing local culture property. The government also needs to maintain and improve the uniqueness of local food, reliefs on the Breksi Cliff walls, and local entertainment (regular special events).

This study examines how natural flavor and low-calorie information cues affect consumers’ evaluations of sensory attributes, product personality, and satisfaction related to hard seltzer. Using a three-group between-subject design, participants (N = 121) were randomly assigned to no cues (control, n = 39), natural flavor cues (n = 41), or low-calorie cues (n = 41). The natural flavor group perceived hard seltzer as less alcoholic, less sweet, and less carbonated than the control group. In terms of product personality, the natural flavor group characterized hard seltzer as more sincere but less exciting as compared to the findings in the control group. The participants exposed to the low-calorie cues perceived hard seltzer as less sweet than the participants not exposed to these cues. These findings provide valuable insights for manufacturers to enhance their product offerings and for marketers and restaurant managers to enhance their communication in presenting hard seltzer to consumers.

Consumer psychology, consumer experience, consumer satisfaction, and organizational performance constitute domains that exert a direct or indirect influence on a company’s operational efficacy. Despite their inherent expansiveness, these realms are typically scrutinized discretely and frequently devoid of explicit linkage to organizational performance. Nonetheless, their interrelations enable the characterization of consumer profiles and the quantification of these attributes. Should these characteristics manifest in a company’s performance, they can be leveraged through various managerial tools. This article endeavors to systematically review literature across these domains via a structured literature inquiry to foster a holistic understanding of the consumer paradigm, particularly emphasizing satisfaction dynamics and influential factors, notably rooted in psychological and experiential frameworks. Such insights are pivotal for enhancing organizational performance. The chosen methodology, a systematic literature review, specifically a structured approach, is deemed optimal for its comprehensive coverage of diverse facets of consumer behavior and their nexus with organizational outcomes. Our inquiry advocates for a mixed-methods research design targeting customers of select companies within a specific national and industrial context. The inquiry encompasses consumer satisfaction, personality (as a constituent of consumer psychology), consumer experience, consumer cognition (as a component of consumer experience), and organizational (financial) performance. Despite the absence of comprehensive research in these areas, this study promises to unearth transformative insights for enhancing organizational efficacy. It is recommended to conduct extensive research with a mixed design, within the selected country and industry, which will be focused on customers of selected companies.

AbstractThis study examined purchasing outlets, consumer satisfaction, preferences for enhanced chicken egg attributes in Ghana, and the determining factors. Notwithstanding the several studies on the pattern, preferences and consumption of eggs, studies on preferences of chicken eggs in Ghana are very limited. Thus, this study extends the theory of reasoned action by integrating the attribute construct of means-end theory to analyze consumers’ preferences for enhanced attributes of chicken eggs (by focusing on demographics, attitudes, subjective norms and attributes). Using the closed-ended contingent valuation method, primary data was compiled from 200 chicken egg consumers. Likert scale, truncated and ordered probit regressions were applied. Retailers, farmers and food vendors are major purchase outlets for chicken eggs. Consumers were unsatisfied with chicken egg price, neatness, hygiene of vending surroundings, size and customer care. Nonetheless, they were satisfied with eggshell hardness, absence of cracks, packaging, consistency in supply, and certification by authorities. Most consumers were willing to pay higher prices for chicken eggs with enhanced attributes. Willingness to pay (WTP) ranged from 10–80% increase in market price, with an average of 33%. Demographic, attitudinal and subjective-norm characteristics, and satisfaction with chicken egg attributes influence WTP. Low satisfaction with specific chicken egg attributes and high WTP suggest a good market potential for enhanced chicken egg attributes.

A characteristic feature of contemporary business and current trends in the market economy is primarily globalization, which has significantly enhanced the possibilities for expanding operations from one market to multiple markets, while simultaneously increasing competitiveness among business entities. Consumer protection in developed market economies is not a new topic; however, under the conditions of globalization, the transition processes of the economy in certain countries, and competitive relations in modern economic flows, this issue has attracted significant attention from the scientific and professional community in recent years. After the introductory section, this paper reviews the concept and significance of consumer satisfaction, specifically addressing the meeting of consumer needs and demands as an economically significant category essential for modern business practices. Furthermore, the paper focuses on the legal provisions related to consumer rights protection and the prohibition of unfair business practices. The concept of consumer protection is safeguarded by the Constitution of the Republic of Serbia, while consumer rights protection and the prohibition of unfair business practices are primarily regulated by the Law on Consumer Protection and the Consumer Protection Strategy for 2019-2024.