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Supplemental material, sj-docx-1-sgo-10.1177_21582440211067244 for An Examination of the Relationship Between Levels Diversity-Organizational Performance: Does Innovative Culture Matter? by Abir E. L. Telyani, Panteha Farmanesh and Pouya Zargar in SAGE Open

Regarding the huge growth in economics for UAE and especially Dubai in the past few decades require a high level of leadership and management. The tourism and hotel industry of Dubai has reached to limits that even few years ago was thought as farfetched ideas. The vision about future is even more phenomenon. Leaders who act as a mere management representative and are not able to perform in various styles cannot be effective in this rapidly growing industry. For a leader, to show ineffectiveness means distrust, which lowers the satisfaction of a population in different aspects. Hence, leadership and trust are topics that require further examination. This study tries to determine the interaction among servant leadership and job satisfaction while utilizing the trust degree in leader as a mediator factor between leadership approach and level of satisfaction in job. The research was conducted on 260 employees in four different hotels in Dubai (Jood Plaza, Sadaf Delmon, Ibis international and Address hotel). Correlation analyses have shown a positive and significant relationship between servant leadership, job satisfaction and trust. There is a large gap in the literature when it comes to the direct relationship of servant leadership and job satisfaction in general including hotel industry. This research hopes to fill the gap in the literature and enhance the achievement process for managerial level. Keywords: servant leadership; trust in leader; job satisfaction; Dubai; Hotel industry Öz: Son yirmi, otuz yılda Birleşik Arab Emirlikleri, özellikle de Dubai’nin ekonomisinde görünen gelişimin üst düzey liderlik ve yönetim gerektiği görülmektedir. Dubai’deki turizm ve otel sektörünün geldiği nokta ise birkaç yıl öncesine kadar inanılası güç fikirler olarak görülüyordu. Gelceğe bakış ise daha bir fenomen hal almıştır. Bu hızla büyüyen sektörde ise basit bir temsilci konumunda olan ve farklı yönetim stratejileri ile ilerleyemeyen liderlerin etkili olması mümkün değildir. Bir liderin etkili olmaması güvensizlik demektir ki bu da nüfusun farklı konularda memnuniyetsizliğine yol açar. Ayrıca, liderlik ve güvenin ayrı bir konu olarak incelenmesi gerekmektedir. Bu araştırma, liderlik ve iş memnuniyeti arasındaki bağlantıya bakarken, aynı zamanda liderlerin arabulucu rolünü üstlendikleri zaman liderlik yaklaşımı ve iş memnuniyeti arasındaki güven derecesini incelemektedir. Bu araştırma Dubai’deki farklı otellerde 260 çalışan üzerinde yapılmıştır. (Jood Plaza, Sadaf Delmon, Ibis international and Address hotel). Korelasyon analizi liderlik, iş memnuniyeti ve güven arasındaki ilişkinin olumlu ve önemli olduğunu göstermiştir. Genel anlamda otel sektöründe liderlik ve iş memnuniyeti arasında büyük bir boşluk vardır. Araştırmanın amacı bu boşluğu doldurup yöneticilikteki başarının oluşumunu artırmaktır. Anahtar kelimeler: liderlik; lidere güven; iş memnuniyeti; Dubai; otel sektörü. Master of Arts in Marketing Management. Thesis (M.A.)--Eastern Mediterranean University, Faculty of Business and Economics, Dept. of Business Administration, 2016. Supervisor: Prof. Dr. Sami Fethi.

While leadership studies have tackled the concept in various ways, it can be said that often basic psychological elements are overlooked. In this sense, the notion of trust is focused in this chapter to highlight, elaborate, and provide a thorough understanding on the vitality of trust between leader and his/her followers. Whether a business achieves success or not is highly dependent on leadership of the firm. Mutual trust among staff and their managers is a crucial matter that can hinder or enhance the process of success. With the existence of trust, workplace and environment of company become soothing for individuals, leading to positive psychological outcomes, and improved wellbeing. Therefore, we argue that building, and gaining trust should be the focus of leaders regardless of their style for it will improve performance, and thus, organizational outcome while simultaneously benefiting the staff via psychological elements. This becomes more vivid in modern business world as wellbeing of individuals and their mental health are more emphasized. Both leaders and scholars can benefit from this manuscript.