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Knowledge-Based View as an intangible resource for the company will become the knowledge capability it possesses. Particularly in the context of SMEs in developing countries like Indonesia, SMEs have a big role in contributing to the country's economy. Therefore, knowledge capability is a resource that must be owned by SMEs that should be able to encourage adopting this type of innovation. In accordance with the basis of Knowledge-Based View, this knowledge will have an impact on company performance and its competitive advantage through the types of innovations that have been adopted. The quantitative method was used by distributing questionnaires totaling 120 SMEs in Indonesia and the data were processed using PLS-SEM. This study has a hypothesis that the relationship between knowledge management capability has a positive and significant effect on firm performance, as well as the mediating role of the type of innovation. The results in this study indicate that knowledge management capability does not have a significant effect on firm performance. However, the relationship between knowledge management capability shows that it has a significant effect on marketing, product, process, and service innovation. Discussions related to these results are also explained by implication factors in this study.

This study investigates the impact of absorptive capacity on enhancing the performance of SMEs through new product development, marketing capabilities, and the adoption of digital marketing. The research problem addresses how absorptive capacity influences these factors to improve new product performance. A quantitative approach was employed, collecting data from 212 SMEs in three cities in East Java Province, Indonesia. Data analysis was conducted using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results indicate that critical factors influencing new product performance include the ability of SMEs to absorb external knowledge (indicator AC3, loading factor 0.852), new initiatives in product development (indicator NPD4, loading factor 0.886), and strong marketing strategies (indicator MC3, loading factor 0.878). Further analysis reveals that absorptive capacity positively and significantly affects new product development (ß=0.763; p-value<0.05) and marketing capabilities (ß=0.724; p-value<0.05) but has a negative and insignificant effect on digital marketing adoption (ß=–0.102; p-value>0.05). However, digital marketing adoption positively and significantly impacts new product performance (ß=0.628; p-value<0.05). These findings suggest that while absorptive capacity is crucial for new product development and marketing capabilities, it is insufficient to drive digital marketing adoption. The results highlight the important but not significant mediating role of digital marketing adoption. The practical implications provide guidance for SMEs to adjust their marketing strategies and new product development to improve performance, particularly during a crisis. [ABSTRACT FROM AUTHOR]

This study aimed to analyze the influence of service quality, relationship marketing, perceived value, and satisfaction on intention to continue relationships in the business-to-business context of lubricant companies in Indonesia. We utilized the theoretical perspectives of the Social Exchange Theory and Expectation–Confirmation Theory. The research sample comprised 135 distributors of lubricant companies in Indonesia selected through saturated sampling. Data collection employed a survey method, and data were analyzed using PLS-SEM. The results indicate that service quality and relational marketing significantly affect perceived value while perceived value significantly influences satisfaction. However, the direct influence of perceived value on the intention to continue relationships was not significant. Conversely, satisfaction was found to have a significant positive influence on the intention to continue relationships. These findings underscore the importance of integrating sustainability principles into service quality, relationship marketing, and satisfaction strategies to foster long-term business relationships in the B2B context within the lubricant industry in Indonesia. [ABSTRACT FROM AUTHOR]

The impact of today's electronic commerce has changed people's mindset in ordering, buying, and paying for products in an easier and more affordable form. To find a high sense of satisfaction and loyalty from customers to continue using e-commerce as a personal or profitable group service and its performance is getting faster and easier and has a loyal customer base, indirectly contributing to e-commerce companies. This study uses a literature review to later be able to provide a lot of analysis from previous studies. The first step in gathering secondary data is to conduct a literature study, which includes reading, making notes, and processing information found in the literature search results. The characteristics that are related to each other are derived from prior research on customer satisfaction and loyalty in the e-commerce industry, specifically: 1. E-Service Quality (X1), 2. E-Recovery Service Quality (X2), 3. E-Customer Satisfaction (Y1), 4. E-Customer Loyalty (Y2). With the increase in internet users, the shift in people's purchasing culture from offline to online has increased in business opportunities in the e-commerce sector. Constant innovation by retail companies and the competition among traders is seen to be growing. [ABSTRACT FROM AUTHOR]

This research examines food quality dimensions and their impact on customer satisfaction, a topic often seen through a Western lens. By delving into menu variety, taste, presentation, temperature, and freshness, we provide a comprehensive review of food quality aspects. Notably, this study emphasizes on the Asian perspectives, by broadening the understanding beyond Western viewpoints. The methodology comprises a review of literature, spanning a range of scholarly articles and research journals, delving into the discourse of food quality and customer satisfaction. Our findings highlight the significance of diverse menus, sensory taste attributes, and aesthetic presentation in shaping consumer expectations. Furthermore, the importance of food temperature and freshness in determining satisfaction is emphasized. This research crucially blends varied cultural insights with universal food standards, promoting a nuanced approach in the global food industry to optimize customer contentment. [ABSTRACT FROM AUTHOR]

The advancement of information technology fosters business transaction activities that necessitate its continued development in terms of both usefulness and intentions, including the use of information technology-based financial services, commonly referred to as financial technology (fintech). This article aims to examine conceptual studies on the desire to utilize financial technology as it is mediated by perceived security, trust, and risk. This conceptual article aims to discuss the perceptions of users/potential users of fintech applications, discuss previous research on fintech, and propose a conceptual framework regarding intention to use fintech applications. The research results are expected to be taken into consideration for users/prospective users who adopt fintech applications by mediating perceived risk, trust, and perceived security. [ABSTRACT FROM AUTHOR]

Torque links are components of Nose Landing Gear on the designed lightweight aircraft, that connect between the inner and outer cylinders of an oleo-pneumatic shock strut. They prevent torsion or twisting between those components and vibrations at retractable nose landing gear, the safety of these components is very important, especially when landing aircraft. This paper studies the stress and deformation contours of the torque link design with variations of hole geometry to get the optimal design, with the lightest possible weight but still reliable and safe. The upper torque link is modeled as a simply supported beam with a moment on one end derived from impact force when landing. Maximum bending stresses occur in areas near holes and the connection part of the torque link. This analysis with a tetra mesh by changing the hole position and geometry. The final torque link design results in a weight reduction of up to 23.75% with a maximum stress is 157.4 MPa and displacement is 0.0166 mm. Torque link design optimization results are then modally analyzed, and four natural frequencies and the mode shape are done. The natural frequency of vibration of different mode shapes obtained ranges from 4.2259 kHz to 6.1319 kHz, and this is still below the limit of 0.1 kHz (around 6,000 rpm engine). Finally, the optimal design torque links were obtained, safe from static and dynamic loads with a Factor of Safety 1.78 (>1.5) according to the FAR-23 standard. [ABSTRACT FROM AUTHOR]

This study aims to analyze the relationship between courage of Field Instructor Officer with Anticipatory and Satisfaction of Farmers. In addition, this study is also complemented by moderation by farmer’s gratitude. The sample in this study was 155 districts in East Java, Indonesia. In each district, respondents were 1 farmer and 1 Field Instructor Officer. The analysis conducted is SEM with the help of WarpPLS 6.0 software. This study finds: (1) Courage (X1) does not have a significant effect on Anticipatory (Y1) directly, but it has a significant negative effect in the presence of Gratitude as a moderating variable; (2) Courage (X1) and Anticipatory (Y1) have a significant and positive effect on Satisfaction (Y2). The originality of this study discusses the relationship between courage, anticipatory, and satisfaction comprehensively. In addition, this study will be complemented by gratitude as variables that moderate the relationship between courage and anticipatory and the relationship between courage and satisfaction. [ABSTRACT FROM AUTHOR]

Purpose: The purpose of this study is to apply SEM analysis to WarpPLS analysis and translate Customer Value and Customer Trust as Mediation, especially for PT. Nusa Prima Logistics. Design / Method: This study was divided into 3: exploratory research, descriptive research, and explanatory research. The quantitative approach of this study uses a survey method by taking samples from the population. This is a latent variable that is measured using a survey tool in the form of a survey. The survey was conducted by distributing questionnaires to the respondents. This research was conducted at PT. Nusa Prima Logistics Terminal Teluk Lamong by taking primary data, in the form of assessments or perceptions from respondents, so a survey was conducted by submitting a questionnaire directly to PT. Nusa Prima Logistics Terminal Teluk Lamong as 194 respondents. Quantitative data analysis was performed using Structural Equation Modeling (SEM) to answer the research hypothesis. Finding: Flexibility is very influential in increasing Customer Retention so to develop Customer Retention, it is necessary to increase Flexibility, Customer Value and Customer Trust Originality: The novelty in this research lies not yet obtained about the role and position of Customer Value and Customer Trust as mediation that affect Customer Retention. [ABSTRACT FROM AUTHOR]

This study aims to investigate and explain festival qualities that are applied to festival organizers that affect the destination image and the tourist revisit intention. This research uses a quantitative approach through stati stical analysis of PLS-SEM and distributed questionnaires that have been designed to 200 tourists. The findings of this study indicate that the constructs of the variables that shape the quality of the festival, namely program content, convenience, and sta ff, have a positive and significant effect on the image of the destination. In addition, the relationship between destination image and revisit intention has a positive and significant effect. [ABSTRACT FROM AUTHOR]

This research examined the influence of relational benefits on customer satisfaction, commitment, and loyalty. This research was conducted using a survey design, which samples were selected using a purposive sampling technique. The samples of this research were 357 Gojek Indonesia customers from 10 big cities in Indonesia. Structural Equation Model (SEM) based on Partial Least Square (PLS) was employed as the data analysis tool. The results of this research showed that relational benefits significantly influenced customer satisfaction, commitment and loyalty. Customer satisfaction and commitment were also confirmed to abridge the relationship between relational benefit and customer loyalty. Furthermore, customer satisfaction and commitment significantly influenced customers' loyalty. [ABSTRACT FROM AUTHOR]

This research is based on background by the influence of entrepreneurial characteristics, entrepreneurial orientation, entrepreneurial competence on organizational capability and business performance in Bajawa District, Ngada Regency, East Nusa Tenggara. Data collection in this study uses a questionnaire method distributed to 122 respondents, using a simple random method with Proportional Random Sampling allocation. While the analysis technique is done using Partial Least Square. The results showed that Entrepreneurial characteristics had a positive influence on Organizational Capability with a path coefficient of 0.2143. Entrepreneurship Orientation has a positive influence on Organizational Capability with a path coefficient of 0.2534. Entrepreneurship Competence has a positive influence on Organizational Capability with a path coefficient of 0.4117. Entrepreneurial characteristics have a positive influence on Business Performance with a path coefficient of 0.2087. Entrepreneurship Orientation has a positive influence on Business Performance with a path coefficient of 0.203. Entrepreneurship competencies have a positive influence on Business Performance with a path coefficient of 0.2061. Organizational capability has an influence on Business Performance with a path coefficient of 0.2932. These results indicate that entrepreneurial characteristics, entrepreneurial orientation, entrepreneurial competencies possessed by MSMEs owners in Bajawa Subdistrict can improve the organizational capabilities and performance of MSMEs. [ABSTRACT FROM AUTHOR]