Search

This study aims to analyze whether there is an effect of service quality on Gojek customer satisfaction. In this case the author conducted research at the Medan Cendana Polytechnic, with a sample population of 130 students of Medan Cendana Polytechnic. The sampling technique used is by distributing questionnaires via google form to 130 respondents. The results in this study indicate that service quality has a positive and significant effect on customer satisfaction. This is evidenced by the results of the t-test, that the significance value is 0.000 ttable1,656. As for the results of the coefficient of determination that the effect of service quality on customer satisfaction is 61.1% and the remaining 38.9% is influenced by other factors.

Job satisfaction is a very important thing to note so that all activities within the company can be run smoothly. Research on the level of job satisfaction at PT. Centradist Partsindo Utama Medan Branch started from the high level of employee absenteeism. Main Branch Medan. This study uses descriptive quantitative methods that aim to determine the level of job satisfaction of employees at PT. Centradist Partsindo Utama Medan Branch based on data obtained from questionnaires. The sampling technique used by the researcher is purposive sampling where the subjects in this study are all employees. who have worked for more than 2 years at PT. Centradist Partsindo Utama Medan Branch, as many as 21 people. research subjects where as many as 3 employees (14.3%) have a high level of job satisfaction, 15 employees (71.4%) have a moderate level of job satisfaction, and 3 employees (14.3%) have low job satisfaction