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Call centers are a fast growing industry whereby it sees millions of turnover in terms of profit. As the industry grows, the need to improvise their network to ensure smooth traffic increases in order to generate more profit. Most call centers which are based in Asia have customers from Europe. Hence, the providence of high availability, redundancy and business continuity is of utmost importance. The implementation of GLBP in this network seeks to do exactly that. This will be achieved because its implementation creates a good fail over, applies virtual routers, implements virtual gateway and load balancing to prevent network congestion and ensure smooth operation. GLBP will overcome the existing problems that call centers face. Its efficacy will be entirely demonstrated using GNS3 network simulator; existing problems will be simulated and compared with GLBP network. Thus, the aim of this research paper can be defended.

In the digitized university environment most of the works and activities done by a network-based process which will be adapted to monitor all the activities to be processed and stored in such datacenter, from that particular point, how to maintain connectivity and to prevent the system from any vulnerability? Is there any techniques or protocols that enhance and guarantee stability? If the primary gateway becomes inaccessible, it might lead to a connectivity issues and that might be very disturbing especially inside a university campus that uses digitalized system to perform their

Network high availability is one of the common problems faced by many university institutions that contribute to operation cost to increase, slow down working speed and increased student's attrition. Virtual Router Redundancy Protocol provides a better way to business continuity and high availability. The main objectives on implementation of VRRP is to create an alternative path, applying virtual routers, implementation of single IP with multiple IP, together with load balancing technique so as to become healthier and not to be overwhelmed by heavy load during operation. VRRP implementation going to be a preeminent success for private university, this new finding is going to be very useful to overcome an existing problem and leads to the improvement of services and great benefit to business. To prove workability of VRRP, entirely environment will be simulated using GNS3 network simulator, this will be able to emulate the existing problems hence it can demonstrate the aim and defend the expected objectives. 

With today's Internet of Hype-Things, technology innovation is no longer a strategic weapon to gain competitiveness or even sustainability at SME. Legacy frameworks are biased towards larger computing during happy day environment. This paper presents a new framework for SME to embrace IaaS with confidence to move up the value chain despite facing volatile economic turbulence. While disruptive BareBone cloud technology maybe inferior to large enterprises, holds potential opportunities to the smaller enterprise where base cost does matter. The use of three instruments (mass survey, interview and focus group) for collecting primary data has ensured consistent information validation. The findings from the directional correlation hypothesis affirm the negative correlation between infancy stage of technology innovation and the measurable organizational values expected by the small enterprise. This contribution can be applied during dilemma decision making stage for migrating into the next cloud computing infrastructure.

The Malaysia's Small and Medium Enterprises although consist of almost half of the total Malaysian companies, is still very fragmented with various type of ICT requirements and variance of complexity. During the turbulent economic period, the hostility of the environment becomes a battle field between various departments competing for the available scarce. With the industry inundated with so many techno evangelists promoting various enablers and inhibitors targeted mainly for larger network, the challenge of having the right balance scorecard for competitive barebones infrastructure specification have made SMEs rotting. The Information Technology Infrastructure Library is much generalized and it is not focused on Malaysia's SME under unstable economic conditions. The preliminary specialised framework in this research will therefore help to address the deficiency available resource, benchmark ICT specification to make better decision in uncertain times and energize SMEs competitiveness and can also be exported to other industry or country.

With today's internet of hype-things, technology innovation is no longer a strategic weapon to gain competitiveness at SME. Legacy frameworks are biased towards larger computing during happy day environment. This paper presents a new framework for SME to embrace IaaS with confidence to move up the value chain despite facing volatile economic turbulence. While disruptive barebone cloud technology maybe inferior to the large enterprise, hold potential opportunities to the smaller enterprise where base cost does matter. The use of three instruments (mass survey, interview and focus group) for collecting primary data has ensured consistent information validation. The findings from the directional correlation hypothesis affirm the negative correlation between infancy stage of technology innovation and the measurable organisational values expected by the small enterprise. This contribution can be applied during dilemma decision making stage for migrating into the next cloud computing infrastructure.

With today's digital economy, switching ON a cloud computing IaaS is no longer an easy task like an ordinary electricity utility switch. Moving from LAN into the shared cloud services is just the iceberg question of location but the deeper question should be about the product and process of acquiring infrastructure. Previous primary survey has shown that Malaysia SME's over investment in IT infrastructure has crush traditional perception of under resources. This paper uses a Delphi interactive interview correspondence method with Malaysia SME top management to revalidate each other's views. Results show that IaaS model is still in the infancy stage due to shared security concern and immature last mile connectivity. Administrators are still unsure how to determine the measurable organisational value when investing in IaaS. Even the current economic turbulence has lower impact to the decision making for continuous investment in IT infrastructure which is deemed to contribute in longer years. The optimisation framework will guide investment decision on IaaS to enhance SME competitiveness during an economic turbulence.