1. Marknadsföring på sociala medier - Kan köpbeslut skapas vid social medieanvändning?
- Author
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Björkdahl, Ebba, Wiklund, Maja, Jönsson, Alice, Björkdahl, Ebba, Wiklund, Maja, and Jönsson, Alice
- Abstract
Title: Social media marketing: Can purchasing decisions be created through social media usage? Seminar date: 2024-05-30 Course: FEKH29, Degree Project in marketing, Business Administration, Undergraduate level, 15 University Credits Points 15 ECTS Authors: Maja Wiklund, Ebba Björkdahl and Alice Jönsson Advisor: Patrik Stoopendahl Key words: Digital marketing, social media, social media marketing, social media usage, the digital customer journey Research question: How do consumers describe their use of social media? How do consumers explain that social media marketing shapes their purchase decisions today?Purpose: This study aims to comprehend how contemporary consumers utilize social media and perceive marketing on social media during social media usage. Additionally, the study aims to provide further understanding and theoretical groundwork for how the digital customer journey, generated through social media usage and marketing on social media, is experienced and shaped by the consumer. Methodology: To answer the purpose of this study and the two research questions, a qualitative study was conducted with an abductive approach. The empirical material of the study consists of in-depth interviews, with eleven semi-structured interviews being conducted. Theoretical perspectives: The theoretical frame of reference of the study consists of previous research on consumer usage of social media, consumer experience of social media marketing, and the customer journey. Additionally, previous research includes formulated concepts regarding social media and purposes of social media usage. The framework provides a foundation for analyzing the empirical data and previous research.Result: Based on the empirical material, five primary purposes of social media usage were identified: inspiration, pastime, entertainment, communication, and education and information. Furthermore, the study illustrates how consumers shape their customer journey based on their experiences with so
- Published
- 2024