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Front office hotel employees engage in shift work to serve guests 24-hours a day. There has been a paucity of research on shift work systems in the lodging industry and its effects on engagement and satisfaction. Using moderated multiple regression analysis, the results of this study demonstrated that shift work systems did have a moderating effect on the relationship between engagement and satisfaction for hotel front office workers. Front desk employees exhibit higher engagement and satisfaction when working their preferred schedule. Employees working varying shifts significantly differed from employees working consistent shifts, thus implying operational managers need to discuss the employee scheduling preferences in the interview process and to reconsider scheduling practices for swing shift workers. This is the first study which demonstrates that shift work can foster hotel employees' job satisfaction; and that the shift a hotel front desk agent works is a mechanism between work engagement and job satisfaction. [ABSTRACT FROM AUTHOR]

Despite the European Union's current interest in promoting global skill development for hospitality and tourism professionals, international internships for European students remains an under-investigated topic. This study applied the concept of "value" from marketing literature to understand hospitality and tourism students' satisfaction and loyalty intention of international internship programs at two European universities. Value was conceptualized as a trade-off between what students "give" and "get" from their programs. Perceived value was proposed to positively affect students' satisfaction and loyalty intention. The proposed model was estimated using Partial Least Square (PLS) path modeling. The findings suggested that European students' value perception was crucial in forming satisfaction and loyalty intentions. Although students' value perception was significantly affected by both their "get" and "give" assessments, benefits exerted more weight on overall value evaluation than sacrifices. The study results provided meaningful practical and theoretical implications for hospitality internship research. [ABSTRACT FROM AUTHOR]