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The study of public service motivation (PSM) is an emerging topic in relation to understanding the impact of perceived service quality within public-sector organizations. Drawing upon the self-determination theory, this paper develops and validates a conceptual model incorporating the relationship between PSM and perceived service quality by the user. Moreover, this study also examines the moderated-mediation models of service factors in the link. This paper further argues user orientation as a mediator in the nexus between PSM and service quality, and service climate as a moderator in the effect of user orientation on service quality. This research was conducted on 250 frontline public servants and their users in Bintan Regency, Kepulauan Riau, Indonesia. The data was performed using structural equation modeling. The proposed model suggests (1) PSM positively related to service quality, (2) user orientation partially mediates the relationship, and (3) the indirect effect of PSM on service quality (via user orientation) is quasi moderated by service climate within the public organization. Accordingly, few theoretical and practical implications for policymakers are formulated.

The primary aim of this study is to investigate the political transformation of the coffee shops in Kepulauan Riau before local leaders election. It is drived by the empirical facts that many coffee shops have transformed to be supporter of one of the candidates of local head government. By using grounded theory and thematic analysis, this study answers the critical questions of why the coffee shops change and what the factors affecting the transformation. A series of interview were conducted on a dozen of informants, consisted of political parties, campaign and success teams of the candidates, Local General Elections Commission (KPUD), Local Election Supervisory Agency (Bawaslu), the owners and the visitors of the coffee shop. Evidence of this study points out that the transformation of the coffee shops is the consequences of both political system and political structure in Indonesia. The empirical findings of this study are not only worthwile to the study of public sphere in the context of Indonesian local political setting but also to the practicioners in designing the truthful and fair local general election.

Many studies have analyzed the performance of government employees, but there is still little research on the relationship between equal employment opportunity and public service motivation. The purpose of this study was to examine whether equal employment opportunities affect individual job satisfaction and job performance. This study also evaluated whether the relationship is mediated by public service motivation. The survey research was implemented in the Bengkulu City Government to achieve the study objectives. There were 252 participants in this study who responded by completing an online questionnaire. The results of the structural equation modeling show that job satisfaction and individual job performance are equally influenced by job opportunities and public service motivation. In addition, the influence of equal employment opportunity on job satisfaction and individual job performance is mediated by public service motivation. The implications of this work on the theory and practice of human resource management in the public sector are outlined in the findings.

The primary objective of this study is to explore the past and recent research in traditional medicine policy published by scholarly journals. From a series of reputable databases, including BMC, Cambridge, Elsevier, JSTOR, Sage, Science Direct, Springer, Taylor and Francis, and Wiley, one hundred fifty articles were collected for further analysis. Using a systematic literature review, evidence from this work shows that the predominance of traditional medicine policy research is developed from theory and empirical studies, using random sampling and qualitative analysis. There are a wide variety of subject matters studied, but the research commonly focuses on Asia, Africa, and Latin America. The future research directions in this area are discussed to address various theoretical, methodological, and empirical gaps from the prior research. This study positively contributes to our understanding of the development and trends of traditional medicine policy.

The Indonesian government has implemented a solar panel policy to overcome a limitation of electrical availability in remote islands. Unfortunately, the prior studies have given a little concern to examine the social effect of the policy. Therefore, this paper addresses the research gap by testing the difference in social impacts of solar cell usage. Before and after analysis was used in this study. This research was conducted using a survey approach on two rural coastal communities in Karimun Regency, Kepulauan Riau, Indonesia. The research was arranged from May to October 2019. The respondent was chosen using simple random sampling. 262 respondents from these regions were voluntarily involved in the survey. Data were analysed using descriptive statistics and a paired sample t-test by applying SPSS. The findings reveal that there are significant differences in communities’ social capital in terms of social relationships, trust, participation in the community, and brotherhood, before and after the policy is applied. Although solar panels provide many conveniences to society, social capital decreases to a lower level than before. The contributions of the research to the theory and practice are discussed.

Regarding its strategic position which also has environmental potential and actual threats, Kepulauan Riau Province (Riau Island) is facing some challenges. This study discussed the environmental awareness and concern over transboundary oil spills case in Bintan Island, Kepulauan Riau. This study organized a regional cross-sectional survey exploring: (1) knowledge, (2) attitudes, (3) political attitudes, and (4) political perception in relation to transboundary oil spills case. This finding has an important implication for developing a more significant information and socialization on environmental politics and governance towards people in Bintan Island. It also argued that Awareness violates voting process, while, Party Identification and Concern have a positive impact on voting probability. The relevance of Awareness is supported by the inclusion of variable control even though our variable control were not significant.

This study aims to reveal the tourist attractiveness and application of community based tourism (CBT) in the agro-tourism of Café Sawah Pujon. The research method used is qualitative with ethnographic techniques. Researchers experienced and interacted directly at Café Sawah Pujon Kidul. The results showed that the tourist attraction presented by Café Sawah Pujon Kidul Malang is a natural tourism that uses agricultural land as a tourist attraction. This tourist attraction uses a CBT application model in developing agro-tourism. The village community plays an important role in the management and development of this agro-tourism. The manager welcomes tourists friendly, the use of uniforms, the use of digital ticket confirmation, and the role of tourists in managing the agro-tourism offered. The accessibility of this agro-tourism is easy to pass, has good roads, and clear directions, the manager of the tourist attraction is also on guard to take tourists to tourist sites. The CBT concept that is applied to tourism development is managed entirely by utilizing the community in the Pujon Kidul rice fields. People can also do entrepreneurship by selling souvenirs, such as souvenirs, clothing, plantation products (chilies, mustard greens, broccoli, and other vegetables), as well as parking management.

This paper analyses the failure of social policy implementation for rural coastal communities. We focus on the comparison of two social policies for fishermen communities. This research was carried out in rural coastal areas in Natuna and Bintan, Kepulauan Riau, Indonesia. We used a qualitative approach to explore both the content and the context of the policies. A series of participants were approached through an in-depth interview. This study shows that the stressing on the policy content has ignored the policy context, causing policy failure. Theoretically, this research adds to the body of literature on policy implementation by offering a comparative case study. In the process of implementing public policy, we practically suggest to the government to provide special attention to the context of where the policy is implemented to minimize the policy failure.

COVID-19 disaster has destroyed many facets of societal and economic circumstances. However, it remains a crucial debate how the effect of COVID-19 on community social capital. This study aims to examine the relationship between a community’s risk perception on COVID-19 and social capital. In addition, we also investigate the mediating role of social collectivism in the association. This research used a survey approach by performing an online questionnaire. Data were gathered from 156 respondents at the residence in an urban community in Sukoharjo, Central Java. A partial-least square structural equation modeling (PLS-SEM) was applied to analyze the data. The results show that social capital enhances during COVID 19 because of the increasing risk perceptions on COVID-19 and social collectivism. The impact of risk perceptions on social capital is mediated by social collectivism. The present study adds our understanding of social capital at the time of the COVID-19 outbreak, especially what factors drive it. The research also has practical implications for the government and urban community to anticipate risks of COVID-19 by enhancing social capital and collectivism.

Workability is skills or skills to do a job that is only gained from practice. Effectiveness is a businessoutreach program as a system with limited resources and means to meet the goals and targets withoutcrippling it means and resources, and without putting undue pressure on the implementation. Two aspectswill be explored in this study takes place in Riau Islands Province Cultural Office by measuringthe effect on the effectiveness of the organization's ability to work with a quantitative approach that isassociative. The conclusion from this study is that there is 36.6% with product moment correlation calculation,there is no significant influence between the workability and effectiveness of the organizationCultural Office Riau Islands Province. and test results of determination coefficient of 13.4% with theprovisions of SPSS version 17, which means that there is a significant and positive effect among variablesworkability to variable organizational effectiveness. Riau Islands Province Cultural Department,while the remaining 86.6% influenced by other variables not examined.

Public sector organisations have changed to be online offices and services while the COVID-19 outbreak attacked. The transformations also shift not only the paradigm but also the working methods of public sectors into an online system requiring a capacity to use smart technologies, artificial intelligence, robotics, and algorithms (STARA). Nevertheless, the research on the issue is still rare. This paper bridging the gap by analysing a confirmatory factor of STARA competencies of public employees during COVID-19 pandemic in Indonesia. We tested twelve items that relied on STARA competencies. The research used a survey method on 305 public servants in the Province of Special Region of Jakarta. A structural equation modelling (SEM) was utilised to assess the data. An SEM analysis suggests that the twelve indicators are valid and reliable in predicting STARA competencies' constructs. Our findings may be used by the subsequent researchers in examining STARA competencies.

This article examines the distinction of public service motivation (PSM) on street-level bureaucracy in Indonesia. Focus of this study is to review the differentiation of public service motivation between permanent and contract employees in sub-districts of Tanjungpinang, Kepulauan Riau. The dimensions and indicators of Perry’s (1996) measurement of PSM is used to analyze the differentiation of public service motivation between permanent and contract employees. Independent sampel t-test has employed to 129 government employees and 74 non-government employees in Tanjungpinang. Unlike in developed countries that PSM of its civil services are higher than PSM of contract employees, the findings of this research proves that there is no differences between PSM of permanent and contract employees. The findings of this research rejects the conclusion of foreign scholars suggesting the PSM construct was viable for internationally environment.

In Climate Change mitigation, mangroves have an important role as one of the most effective and economic methods of offsetting carbon emissions and protecting shoreline erosion. Mangroves in Indonesia have a total area of 2.9 million hectares, 52 thousand hectares of them disappear every year and aquaculture is responsible for 40 percent. In contrast, with the level of mangroves damage threats is high, the level of sustainable ecosystem awareness is low. In accordance with previous studies, mangroves forests in Bintan Island have been cut down to supply combustion and ended up into charcoal. However, it can be minimized by enabling the local communities to avail themselves of carbon offset/conservation payments under approved climate change mitigation strategic-plans. The law enforcement of Law no 32 Year 2009 and the PERDA No. 14/2007 about neighboring Bintan Island Regional Coastal Planning were designed to support the Mangroves Conservation in Bintan Island. This paper aimed to examine mangrove ecosystem management through the collection of data and information on the socio‐economic in 8 potential villages in Bintan; Busung, Kuala Sempang, Penaga, Pengujan, Bintan Buyu, Tembeling, Mantang Baru and Sebong Lagoi. This study found Busung, Kuala Sempang, Penaga and Pengujan as 4 potential Villages to be seriously developed and recommends the government to gain more partnerships in arranging and solving mangroves conservation problems.

The Asian Cities Climate Change Resilience Network (ACCCRN) is an international institution assisting the Indonesian government to address climate change by incorporating many institutions. Nevertheless, we still lack an understanding of how the network is established in the process of handling climate change between ACCCRN and related agencies in Indonesia. This paper examines network governance during the involvement of ACCCRN in Indonesia. The purpose of the paper is to explore the network established by the ACCCRN in helping the Indonesian government to reduce the impact of climate change. We used a desk study by employing secondary sources to identify the actors, the relationship among the actors, and the outcome of the networks. We suggest that ACCCRN has played a crucial role in reducing the impact of climate change by cooperating with various organisations in Indonesia. In doing so, there are a number of public and non-profit agencies encompassed in the process of collaboration. This study recommends the government to maintain and increase numerous partnerships between international and local institutions in arranging climate change.

To overcome the solid waste problem, many city governments initiate and facilitate waste banks. Various studies have sought citizen participation in waste banks, but there is little attention to understanding how the coexistence of social capital can encourage waste banks’ practice. This study, therefore, aims at examining the social capital of the urban communities in the business process of waste banks. We looked in-depth at the practice of six waste banks in Tanjungpinang City, Kepulauan Riau, Indonesia. A series of interviews were carried out on the stakeholders of waste banks, such as management, customers, citizens, and households. We suggest that a number of social capitals shape the business process of waste banks, including trust, norms, social networks, and gotong royong. This research has a novel for the study of community-based waste management by considering the urban community’s social capital. Our study also has a worthy recommendation to the local government in managing waste management by corroborating social capital.

Electronic government is one of the strategies to create a more effective government. Many governments around the globe have applied electronic government, including Indonesia. Although there is various research on the electronic government in Indonesia, only a few studies have focused on analyzing the intention to use government websites, particularly the local government’s website. To address the research gap, this paper intends to statistically examine the intention to use Depok City’s website based on the user’s perspective by applying structural equation modelling. This study was carried out using a survey approach. Data were collected using an online questionnaire on the Depok’s citizens. One hundred twenty-five respondents participated in this study. Data were analyzed using covariance-based structural equation modelling. The key findings of this research confirm all developed hypotheses in which system quality, information quality, and service quality influence website intention to use. The results demonstrated in this work provide theoretical and practical implications further elaborated in the light of this paper.

The COVID-19 disaster has brought various negative effects on human activities, including the tourism sector. However, only a few studies have conducted to the development and governance of tourism by the stakeholders during the COVID-19 pandemic. The purpose of this study is to explain the governance of sustainable tourism during the COVID-19 outbreak. The research was conducted in Bintan Regency, Kepulauan Riau, by using a qualitative approach. The data were collected using an interview with several tourism stakeholders, involving business actors, resort owners, government, and village officials. The results suggest that the governing process of tourism in Bintan focused on formal policy and implementation. The government and business actors become crucial actors in helping the sustainability of tourism during the COVID-19 pandemic. The study can be used as a valuable recommendation to the government in managing tourism in the era of COVID-19.

The waters of the Kepulauan Riau have a strategic position, the entry and exit point of the Malacca Strait and connecting Middle Eastern which known as oil producer countries regions and East Asian Industrial countries. The main role to guard the environment and implement the government policies is the local community in the border area. This study applied quantitative method to investigate public perceptions towards oil waste-related issues by identifying knowledge, attitude, perception about impact and future condition foreseeing, attribution of responsibility, political perception, and political attitudes. KMO Measure of Sampling value is greater than. 5 (KMO = .672) and indicates the research instrument was meritorious and statistically significant (p=

This paper draws the process of water resources management of local communities by using the social capital point of view. By using a comparative case study, this research was conducted in two regions in Kepulauan Riau, Senggarang and Mantang. Social capital of local communities, such as norms, trust, beliefs, and gotong-royong play a significant role in the process of governing water resources in different ways. This paper contributes to the study of water resources management by recognizing the social capital of local communities. In practical terms, this study is also valuable to the practice of water resources management in the local context in Indonesia. The theoretical, methodological, and practical implications of the study are discussed.

Sludge oil has contaminated Kepulauan Riau seawater for a long time ago, but there is no apparent policy by the government to address the problem. The sludge oil has become a critical issue when the government seeks to prevent the effects of climate change. This paper aims to fill the gap in the recent literature of environmental policy by analyzing the issue in an institutional lens. By applying case study research, this paper sheds light on the institutional arrangement of sludge oil problem in Bintan seawater, in particular, organizational design, policy, and norms. Data were gathered by interviewing a dozen of related stakeholders, observing in the three villages, and collecting secondary sources. The results argue that sludge oil is affected by the obscurity of the authority among the governments, the absence of specific policy, and the lack of soft diplomacy with Singapore’s government. This paper contributes to not only the body of knowledge but also the practical point of view by providing several policy recommendations for policymakers to address the issue.

The primary purpose of this study is to fill out the gap in the current research of environmental policy because the conventional approach still dominates it. By using soft-systems methodology based action research, problem-solving, the present study seeks the institutional design in overcoming the problem of sludge oil in Bintan seawater, Kepulauan Riau. Field research was conducted in several villages in Bintan coastal area, such as Pengudang, Tanjung Berakit, and Trikora. Participants in this study involved state and non-state actors, in particular, the Indonesian Coast Guard, Indonesian navy, environmental agency of provincial and municipal government, fisherman, and village government. Data were gathered with an in-depth interview, observation, and secondary resources. In summary, we offer a new institutional design to replace previous governance of the issue. This study contributes not only to add our understanding of the governance of marine waste, but also the practical solutions to address it.

The solar power plant program is the policy issued by the Indonesian government to assist the rural community on electrical supply in remote islands. However, there is no study to evaluate the implementation of the program for rural coastal areas. In this paper, we examine the impact of new technology adoption for rural coastal communities. We focused on the economic effect of adopting solar power generation in Karimun Regency, Kepulauan Riau. The data were collected using a survey on 262 households in two villages. Using a before-after evaluation strategy, we analyse how the economic condition of the society before and after implementing the new equipment. We find that the implementation of a solar power plant has a positive impact on increasing the household’s income. The results contribute to our understanding of how the effect of adopting the technological policy for rural coastal communities.

This study analyzes the gap between expected and perceived services by ship passengers at the Sri Bayintan Port, Kijang, Riau Archipelago. The purpose of the paper is to examine the gap between expected and perceived service delivery by ship passengers in the Sri Bayintan Port. To test the service gap, ServQual variables as postulated in Parasuraman, Zeithaml & Berry (1988) were used. The variables include tangibility, reliability, responsiveness, assurance, and empathy. Data were collected using a sample of 98 passengers, who were chosen at random. Research results showed that there is a significant difference between expected and perceived service delivery among passengers who use Sri Bayintan port. In particular, findings of this study showed that passengers were not satisfied with the quality of service delivery they received in Sri Bayintan Port.

Recently, there are many public organizations in Indonesia use fingerprint to controll the attendance of the employee. However, the effectiveness of the implementation of this system has never been evaluated. This research aims at examining the influence of the using fingerprint and monitoring on work discipline of the employees in vertical organizations below the Ministry of Education and Culture of Republic of Indonesia in Kepulauan Riau. 44 public employees from the Board of Cultural Preservation and Language Office have been participated in this study. Using multiple linear regression, this study reveals that the using of fingerprint and monitoring have significant influence on work discipline simultanoeusly. Monitoring has positive influence on work discipline. Meanwhile, implementation of fingerprint has not influence on work discipline. Through this study, authors deny the perception of many policy makers in Indonesia and prior scholars that fingerprint can increase the discipline of public servants.

This paper highlights the politization of bureaucracy in Indonesia. The purpose of this study is to explain the practices of politization in Indonesian bureaucracy. The qualitative approach is used to explore its purpose. The data of this study are gained from secondary sources. The finding of this research concludes that politicization ensues throughout the Indonesian voyage. Further, the politization will be discussed in three periods, included pre-colonial, colonial, Old Order, New Order, and post-New Order.The politization of bureaucracy is determined by liberal democracy, a multi-party system, and high-cost politics.