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This research aims to analyze customer resistance to the internet network tariff policy at Plasa Telkom Gunungsitoli, focusing on the inconsistency of tariffs applied by PT Telekomunikasi Indonesia. Using a descriptive qualitative approach, this study collected primary data through direct interviews and secondary data from documentation, and analyzed the data using the Miles and Huberman model. The results show customer dissatisfaction with tariff inconsistency and service quality that does not match the price paid, leading to customer resistance. The findings also highlight the importance of transparency, improved service quality, and responsiveness to complaints in maintaining customer trust and satisfaction. In addition, incentivizing loyal customers and effective information management are important strategies in overcoming customer resistance. In conclusion, to deal with customer resistance, PT Telekomunikasi Indonesia needs to adopt a holistic approach that includes tariff policy transparency, service quality improvement, and continuous policy evaluation. The implementation of this strategy will increase customer satisfaction and strengthen the company's reputation as a leading telecommunications service provider. [ABSTRACT FROM AUTHOR]

This study aims to examine the role of the Village Consultative Body (BPD) in monitoring and evaluation (Monev) to improve the performance of Sihare'o Siwahili Village government. The research method used is qualitative with primary and secondary data sources. Data were collected through observation, interviews, and documentation. The results showed that the BPD has carried out the monitoring indicators well, including setting standards, measuring, and comparing. In addition, evaluation by the BPD has also been conducted, measuring the effectiveness, adequacy, and quality of village government work. However, there are several inhibiting factors faced by the BPD, such as the lack of welfare of BPD members, limited decision-making authority, and bias in the monitoring and evaluation process. Thus, this study provides a comprehensive overview of the BPD's role in M&E to improve village government performance. [ABSTRACT FROM AUTHOR]

This study aims to analyze the diversity of organizational management at Hili Café and Copa Café in Gunungsitoli City. Diversity in organizations includes various individual characteristics such as ability, tenure, education, communication style, and personality. This research uses a descriptive qualitative approach with data collection methods through observation, interviews, and documentation. The results showed that the diversity of the workforce in both cafes had a positive impact in improving communication and cooperation between employees. However, there are some obstacles such as salary differences between old and new employees, the tendency of employees to associate with people from the same area of origin, and a reduction in the number of employees due to religious holidays. To overcome these issues, both cafes implemented measures such as non-discriminatory selection, training periods, briefings, and work calendar adjustments. The conclusion of this study is that diversity in organizational management at Hili Café and Copa Café can improve productivity and service quality if managed well, although there are still challenges that need to be overcome to optimize the benefits of diversity. [ABSTRACT FROM AUTHOR]

Copyright of Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) is the property of Dinasti Publisher and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) is the property of Dinasti Publisher and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) is the property of Dinasti Publisher and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) is the property of Dinasti Publisher and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)