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Objective: To assess whether an online interactive report designed to facilitate interpretation of patients' narrative feedback produces change in ambulatory staff learning, behavior at the individual staff and practice level, and patient experience survey scores. Data Sources and Setting: We studied 22 ambulatory practice sites within an academic medical center using three primary data sources: 333 staff surveys; 20 in-depth interviews with practice leaders and staff; and 9551 modified CG-CAHPS patient experience surveys augmented by open-ended narrative elicitation questions. Study Design: We conducted a cluster quasi-experimental study, comparing 12 intervention and 10 control sites. At control sites, narratives were delivered free-form to site administrators via email; at intervention sites, narratives were delivered online with interactive tools for interpretation, accompanied by user training. We assessed control-versus-intervention site differences in learning, behavior, and patient experience scores. Data Collection: Staff surveys and interviews were completed at intervention and control sites, 9 months after intervention launch. Patient surveys were collected beginning 4 months pre-launch through 9 months post-launch. We used control-versus-intervention and difference-in-difference analyses for survey data and thematic analysis for interview data. Principal Findings: Interviews suggested that the interface facilitated narrative interpretation and use for improvement. Staff survey analyses indicated enhanced learning from narratives at intervention sites (29% over control sites' mean of 3.19 out of 5 across eight domains, p < 0.001) and greater behavior change at staff and practice levels (31% and 21% over control sites' means of 3.35 and 3.39, p < 0.001, respectively). Patient experience scores for interactions with office staff and wait time information increased significantly at intervention sites, compared to control sites (3.7% and 8.2%, respectively); however, provider listening scores declined 3.3%. Conclusions: Patient narratives presented through structured feedback reporting methods can catalyze positive changes in staff learning, promote behavior change, and increase patient experience scores in domains of non-clinical interaction. KEYWORDS feedback reporting, intervention, patient experience, patient narratives, quality improvement, 1 | INTRODUCTION Healthcare organizations are increasingly exploring the use of patient narratives--feedback from patients in their own words--to assess and inform their efforts to improve patient experience and quality [...]

Antone 'Joe' Alber, dean of the Richard J. Wehle School of Business at Canisius College, shares his views on the growing value of an MBA program, job market trends and on the various kinds of MBA programs being offered today.

The article discusses the issue concerning the occurrence of immigration raids in the U.S. It states that scenarios such as raids by the Immigration and Customs Enforcement (ICE), handcuffed trips to immigration centers, and awaited deportation are the worst nightmare in New York City immigrants. An encounter between a pregnant woman with ICE, which was told to an immigration task force interpreter for the Alliance of Communities Transforming Syracuse (ACTS) in Onondaga County is presented.

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The article explores why some college students gain weight during their freshman year. According to some college students, they do not have time to exercise and not enough time to eat so they usually just get something out of a vending machine. The efforts exerted by universities to help students avoid gaining unwanted weight during their first year in college are discussed.

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The article features a class called Applied Festival and Event Management offered at Niagara University's College of Hospitality and Tourism Management in Niagara Falls, New York. The teacher is Jan van Harssel. The professor emphasizes creativity to his students. He believes students need to be engineering with imagination. Classes zero in on everything from catering management to fund raising.

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