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The interactive-television marketplace has quickly become a lot more interesting. In what was once an industry occupied only by Microsoft Corp.'s WebTV subsidiary, a handful of companies are now vying [...]

Would you consider buying a data warehouse out of a box? ReliaStar Life Insurance Co. did, and estimates it saved about six months of development time and $500,000 in cash. […]

Managers at the Blue Cross and Blue Shield Association's Federal Employees Program wanted better access to data on the company's 4 million members, but they couldn't get it from their […]

Texas Instruments, hoping to make more money from its IT investments, has sought help from a consultancy: its own. The semiconductor manufacturer last summer set up its IT department as […]

Companies are moving their traditional help-desk functions to corporate intranets. And why not? The tools to do so are increasingly plentiful. Over the last year, many of the 250 or […]

When Guardian Industries grew tired of picking up the tab for its antiquated approach to travel-and-entertainment expense management, it got some help from a software package. Guardian, an Auburn Hills, […]

In the not-so-old days, when stores had plate-glass windows instead of home pages for customer browsing, retailers knew how to attract and keep loyal customers. They ran sales, gave personal […]

Telecommunications companies are in the midst of an unprecedented IT spending spree. If only they could buy more time. Thanks to the 1996 Telecommunications Reform Act, the industry is in […]

Finjan Software Ltd. hopes to keep a few bad applets from spoiling the whole Internet. Finjan takes off from a new discovery: Java applets, ActiveX components, and other dynamically downloadable […]

Jacqueline Strayer wasn't worried about the hardware and software challenges she faced building an intranet for United Technologies Corp. That was the easy part. The hard part was figuring out […]

Matt Hyde, manager of Recreational Equipment Inc.'s nine-month-old online store, had one misgiving about the Internet retail service: the lack of real-time interaction with customers. But now, the Seattle retailer […]

When Boston's Beth Israel Deaconess Medical Center decided to build an intranet to offer doctors quick, easy access to medical records, protecting patients' privacy was of utmost importance. The intranet, […]

Organizations are building complex distributed computing environments and are relying on these systems to help them remain competitive. CIOs who want to link their distributed environments now face a difficult […]

When Rebecca Himmelheber tells her colleagues at Williams & Wilkins that she's going to catch the Wave, no one worries about her skipping out for a day at the beach. […]

Internet-based communications spur Animation House's growth Evansville, Ind., is hardly a hotbed of digital design, but Gary Davis, president of digital graphics and multimedia developer Animation House Inc., says it's […]

Like the early cable pioneers, today's breed of networks experience deja vu in cyberspace. Tom Hicks is experiencing a strong case of deja vu. As publisher of Discovery Communications Inc.'s [...]

Highlights options in wireless communications services. Competitive nature of the sector; Impacts of the Telecommunications Act of 1996; Diversity of types of service available, including T1 and T3 lines, digital subscriber lines (DSL) and cable modems; Distinction between competitive local-exchange carriers and regional Bell operating companies; Pros and cons of different services for businesses; Gigabit Ethernet service offered by Yipes Communications; Outlook for the future of wireless services.

Satellite-radio providers are attempting to do for the audio medium what cable operators did for television -- and appropriately enough, they've turned to cable programmers for help. Subscription-based services that [...]

PATCHING IN NEW LINK TO REVENUE IT'S THE DATA, STUPID. The stunning collapse of satellite telephony provider Iridium and the financial troubles of its competitors, Globalstar and ICO Global Communications, […]

Capital crunch, heightened market competition threaten survival of carriers that wire buildings THE PAIN OF THE CURRENT CAPITAL CRUNCH ON BUILDing local exchange carriers likely won't extend much past their […]

Video-on-demand is among the services cable operators hope to offer CABLE OPERATORS HAVE SPENT THE LAST FEW YEARS GETTING their acts together. Now they're ready to put on a show. […]

Business-to-business process integration promises companies great cost savings and improved efficiencies by automating interactions among partners for such tasks as order tracking, inventory management, and design collaboration. A new wave […]

In the beginning, the main selling point for Wintel servers, those that use Intel chips and Microsoft's Windows operating systems, was price. They were cheap-very cheap when compared with mainframes […]

Server appliances make up one of the fastest-growing segments of the server market, and vendors looking for new ways to sell servers and boost their profit margins are developing them […]

Wireless ASPs provide comfort for unpredictable technology TECHNOLOGY VENDORS, CORPORATIONS AND CONSUMERS CAN DO LITTLE ABOUT THE current limitations of wireless technologies, but corporate decision makers are finding a better […]

NuTec Sciences Inc. will soon operate one of the most powerful computer clusters used in a commercial enterprise. The 6-year-old Atlanta company develops complex, three-dimensional imagery for the energy and […]

Not too long ago, IT managers and server vendors talked about Unix servers replacing mainframes. Today, they measure high-end servers by how close they come to matching the features and […]

Customer-relationship management software for driving Web-site personalization isn't limited to consumer E-commerce. The software can be equally effective for business-to-business sites. Its greatest value is as a navigational aide for […]

IExplore Inc., a Chicago travel company with an extensive Web site for adventure-travel advice, products, and services, has developed enough information to keep any globe-trotting soul happy. But with more […]

Don't tell Murray Dennis that portals are nothing more than a pretty face. He'll tell you a portal saved his company, Visioneer Inc. It did so by providing a cost-effective […]

Once laden with problems, live customer service on the Web is starting to capture the attention of E-businesses. Applications such as live text chat, co-browsing, and page pushing are all […]

To take live Internet customer service to the next level, retailers would like to add some sound to their efforts. Specifically, they want to integrate voice communications with their Web […]

Imagine a group of business-grade applications that deploy easily, in only a matter of weeks or days, and provide some of the most advanced features on the market, require little […]

A new breed of company providing hosted contact-center services is pioneering some intriguing technology for improving the ways in which companies of any size deal with the increasingly complex tasks […]

ProNetLink.com had a crazy idea when it launched its B2B marketplace specializing in international trade for smaller companies. Unlike many marketplaces, ProNetLink actually wanted to help its constituents buy products. […]

Although many companies are scrambling to offer electronic payment systems and software, several B2B marketplaces say these offerings are low on their priority lists. Even some of those interested in […]

ProNetLink.com had a crazy idea when it launched its business-to-business marketplace specializing in international trade for smaller companies. Unlike many marketplaces, ProNetLink actually wanted to help its constituents buy products. […]

A new wave of business-to-business Web marketplaces is trying to put the wholesale perishable-foods industry on a much-needed diet. In a fragmented industry heavily dependent on person-to-person selling by phone […]

Molly Giss, a product manager at Moai Technologies Inc., a midsize San Francisco E-commerce software company, was suffering from a problem afflicting lots of other knowledge workers: information overload. Giss […]

Zip devices, CD read/write units, and other local-storage devices could well lose a big chunk of business to the Internet during the next few years. The Internet has generated more […]

The funeral hasn't been scheduled, but the computer industry soon will be bidding adieu to the 3.5-inch diskette drive. A standard feature on just about every PC sold for many […]

Groupware vendors have been trying to address computing collaboration needs longer than most other software. But ultimately, groupware functions on an E-mail model, working on closed enterprise networks and large […]

Two years ago, Andy Hatch read an article in The New York Times that said companies were taking up to 15 days to respond to customer e-mail inquiries. "Most consumers […]

EGain Communications Corp. started in 1997 with the goal of designing a "global platform for customer service," says Gunjan Sinha, eGain's president. The company's first product focused on E-mail because […]

Two years ago, Andy Hatch read an article in The New York Times that stated companies were taking up to 15 days to respond to customer E-mail inquiries. "Most consumers […]

Scott Loft, VP of ticket sales for the National Hockey League's Nashville Predators, is overseeing a radical approach in professional sports marketing: His team is using customer-relationship management technology to […]