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E-tandem language exchange is an online learning method that positively influences learners to gain knowledge and improve their linguistic and communicative competences. The main aim of this qualitative research was to analyze the advantages and drawbacks of an institutional, non-integrated e-tandem developed between a group of English learners from the Technical University of Cotopaxi, Ecuador, and Spanish learners from Miami University in Florida. Data were collected by using observation files and students' journals. The study shows that this e-tandem project positively influenced students' language learning, culture, and motivation. The students demonstrated positive attitudes toward language learning and interest in participating. Nevertheless, there were some drawbacks: technological problems, scheduling problems, the lack of a tutors' guide, compatibility of e-tandem partners, and a low level of the target language. We assert that most of these problems were related to the mode of implementation--institutional and nonintegrated. Furthermore, the lack of infrastructure and an administrative process affected the benefits that e-tandem offers. Based on this finding, we suggest strengthening the current project by integrating it into the curriculum so that students have a better learning experience.