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The administration software is a crucial component of any successful company. It is often overlooked, but it plays an essential role in ensuring the smooth operation of the business. It is the backbone of the company's operations, and it must be able to meet the evolving needs of its users. Although many people may not notice the admin systems, their impact on the overall performance of the company should not be underestimated. The system's ability to reduce the cognitive load on users helps them to work more efficiently and effectively. A well-designed user interface (UI) can also shorten the learning curve and reduce errors, resulting in cost and time savings for the company. This project delves into the design of Once Upon's administration system, aiming to enhance efficiency for expert users, those intimately familiar with the system. The study includes an analysis of the current software, identification of areas for improvement, and proposals for design modifications. The overarching goal is to reduce the workload and improve efficiency for the customer care team. The study employs the human-centred design thinking process, encompassing phases such as empathising, defining, ideating, prototyping, testing, and implementing. Methods include literature studies, heuristic evaluations, semi-structured interviews, affinity diagramming, brainstorming, and prototyping. Key issues found in the study included intricate workflows, necessitating excessive steps for routine tasks, resulting in heightened cognitive load and slower task execution. The non-intuitive information architecture posed difficulties for users in navigating and locating essential data. Inconsistencies in language and icon usage introduced confusion, impacting the overall coherence of the system. Moreover, the absence of a clear visual hierarchy hindered users' ability to identify and retrieve crucial information swiftly. Addressing these issues was imperative for enhancing the overall usability and e

The General Data Protection Regulation (GDPR) was passed in 2016 to regulate companies’ use and storage of personal data, such as cookies, which are a common feature of the modern internet used to track user’s activity and preferences. This paper aims to examine people’s perspectives on cookie consent prompts and the effects of using deceptive design in cookie consent prompts. The results suggest that the design, rather than trust in the website’s organization, is crucial for users’ decisions to accept, decline, or manage cookies. Honest design is emphasized, and the dangers of deceptive design in cookie consent prompts are highlighted. Prompts that require full attention from the user and cover the content of the page are more likely to result in reflective and active decisions, but design friction that forces users to make a reflective choice causes irritation. The study also reveals a discrepancy between self-reported and observed behavior regarding cookie acceptance, as users tend to accept more cookies than they say they do.