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The study explores how organizational structure and culture in the South African property sector influence decision-making on Environmental, Social, and Governance (ESG) challenges and Green Policy development. It hypothesized that traditional hierarchical structures and non-participative cultures hinder digitalization, impairing data collection essential for informed ESG decisions. In contrast, participative cultures and modern or matrix structures facilitate data-driven insights, expediting ESG and Green Policy advancements. Qualitative methods, including unstructured in-depth interviews with key decision-makers across various sectors (listed companies, commercial developers, financiers, real estate agencies), alongside interviews with digital application developers, provided perspectives on organizational impacts. A systematic literature review supplemented the data. Thematic content analysis of the data revealed traditional structures and cultures complicate decision-making, impede digital transformation, and delay ESG and Green Policy implementation. Conversely, participative cultures and modern structures streamline data-driven decision-making processes, promoting ESG and Green Policy progress. The findings highlight opportunities for traditional organizations to enhance structures and cultures, removing barriers to digitalization and accelerating ESG and Green Policy initiatives. This study underscores the critical role of organization dynamics in fostering sustainability within the built environment, emphasizing digital transformation's importance in driving positive environmental and social outcomes. [ABSTRACT FROM AUTHOR]