In the aftermath of armed conflicts, societies grapple with profound impacts on historic city centres, with cultural heritage damage intensifying crises in environments, identities and sense of place. This paper addresses the under-documented post-conflict journey of the Libyan city of Benghazi, focusing on the sudden demolition of its built heritage in March 2023. Grounded in a mixed-methods approach, this study explores reconstruction complexities in post-conflict emerging states through empirical research and a humanistic lens. In addition, the authors investigate aspects, such as the stakeholder’s opinion and the community’s reaction and expectations. The findings reveal that while post-conflict situations globally are inherently complex between balancing change and continuity, the case of Benghazi is exacerbated by political fragmentation, top-down reconstruction approaches, and lack of coordination between decision-makers and the community. The results of the survey indicate that most respondents support the preservation of their cultural heritage. This research concludes that stakeholders in Benghazi should adopt a nuanced approach that aligns with sustainable aspirations for a better future while retaining historical continuity. This paper contributes to the broader post-conflict reconstruction literature by offering insights for cities facing similar challenges and emphasizing the imperatives of inclusion, transparency, justice, and equity during the reconstruction process. [ABSTRACT FROM AUTHOR]