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The metaverse, although yet to be fully realized, offers a compelling vision: a scalable and interoperable ecosystem of virtual worlds that can be simultaneously accessed by multiple users using continuous, user-generated, and embodied identities (i.e., avatars). Since the metaverse will likely achieve widespread user adoption once innovators and early adopters recognize its values, it must evolve in a direction that appeals to these groups. However, it remains unsure what aspects of the metaverse innovators perceive as opportunities and challenges when engaging with early adopters. This article describes the opinions of users who influence the metaverse's mass adoption, clarifying their perception of what already works well, holds high potential, and presents challenges. By synthesizing and critically evaluating this information, the article offers guidance for the future development and use of the metaverse and provides insights concerning its diffusion in society. [ABSTRACT FROM AUTHOR]

This study presents a metaverse flywheel model providing insights into how the emerging layered modular architecture of the metaverse can enable new types of value-creation opportunities for organizations. Based on interviews with early metaverse adopters and innovators, this article identifies three key metaverse affordances: prospection of future conditions, persistence of editable and evolving virtual spaces, and integration between virtual and physical worlds. The findings enhance the nascent metaverse literature by highlighting that new organizing logics are required for metaverse-specific value creation, which goes beyond the previous generation's isolated 3D models and other interfaces. [ABSTRACT FROM AUTHOR]

While scholars have explored how focal firms harness demand-side value through ecosystem development, less emphasis has been placed on understanding how peripheral complementors become competitive. Unlike focal firms, complementors can seldom set value extraction rules. How can complementors lacking critical supply-side resources establish themselves as ecosystem leaders? We conducted a longitudinal analysis of Xiaomi, which began life as a smartphone software complementor within the Android ecosystem but ultimately gained architectural control by orchestrating the creation of a derivative ecosystem. We elucidate how these resource-disadvantaged firms may begin with fueling an "identity movement" among underserved users centered around a pivotal "foothold resource." This movement serves as their entry point into an ecosystem and enables them to build a demand-side community. They then employ "demand pull" as concrete evidence to substantiate their vision, coalesce supply-side resources, and ultimately become an orchestrator. While conventional strategy research emphasizes supply-side resources as drivers of value creation, we explore the synergy between demand-side mobilization and supply-side orchestration. Finally, we illustrate how firms lacking resources craft compelling visions in conjunction with substantive actions to engage evolving target audiences. This approach allows them to secure more advantageous positions within the ecosystem, thereby transforming its structure over time. [ABSTRACT FROM AUTHOR]

We study how patenting enhances customer capital and creates financial value in a product market characterized by information asymmetry between firm insiders and customers. We find that firms with more and higher quality patents develop greater customer capital, as measured by more positive customer perceptions of product novelty and quality. To establish causality, we exploit the exogenous variation in the random assignment of patent examiners to review applications and use the average examiner leniency as an instrument for patent grants. Our mediation analysis documents a positive impact of patenting on firm performance and financial market valuation through enhanced customer capital. [ABSTRACT FROM AUTHOR]

Issues of diversity and inclusion increasingly influence the purchasing process and brand loyalty of new generations of customers. Additionally, scholars and policymakers are calling for a more inclusive society and advocating for the integration of people with disabilities. However, there is a lack of research investigating these issues from a marketing perspective. Using a strategy of inquiry regarding in-depth multiple case studies from different players of the toy industry, this paper highlights how to set marketing strategies that develop and communicate new offerings by promoting both Marketing and Social Value and fostering the social inclusion of children with a disability. The proposed model contributes to the emerging literature of Inclusive Marketing and will help marketers implement a socially inclusive approach. [ABSTRACT FROM AUTHOR]

Through a multiple-case study of seven German providers, we explore the architecture of commercial offerings of consumer experiences, such as wine-tastings, craft workshops, or wellness activities, which have both digital and physical components. Physical-digital experiences offer participants an opportunity to encounter many different sensations of an experience, as not all (e.g. taste, smell, touch) can be converted to digital form and not all are possible to experience physically (e.g. visual depictions of distant lands). Our empirical study shows that experience providers combine both physical and digital offering architectures by augmenting, substituting, porting, and excluding physical and digital components, a process that changes the value these experiences create for consumers and provides new means by which providers capture value from these offerings. We develop a theoretical model that explains value creation and value capture through the design and provision of physical-digital experiential consumer offerings that leverage physical-digital hybridity at multiple levels to enhance existing or generate new value pathways. [ABSTRACT FROM AUTHOR]

In interfirm exchanges, transaction cost economics (TCE) argues that asset specificity, critical for value creation, poses hazards requiring contractual safeguards. TCE assumes actors have foresight to mitigate these hazards even though specificity is typically hard to observe, suggesting that managers' impressions may be biased. Taking a microfoundational approach, we explore how individual negotiators form perceptions of optimal asset specificity and aggregate them to a firm-level assessment that may be influenced through negotiation. We then explore how managers may actively manipulate their counterparts' perceptions to maximize their firm's value capture. We theorize about when this may occur and the implications for contractual governance, value creation and capture, and repeated exchanges—each of which may vary from extant predictions. By symmetrically applying an expanded bounded rationality assumption (including cognitive distortions) and net value capture motivation, we augment contract design research by enabling prediction of when and how managers' strategic behavior may impact exchange outcomes. As a result, this analysis provides a more nuanced understanding of when contract design may intentionally deviate from efficient governance predictions. [ABSTRACT FROM AUTHOR]

We propose a theoretical framework and develop a game-theoretical analysis to advance understanding of the cooperation dilemma in team production. We conceptualize team production as a process where productive and appropriative activities coexist, shifting the focus from whether team members cooperate to what type of cooperative behavior they are willing to adopt. Depending on the extent to which members cooperate to create value and compete to appropriate value, we can observe scenarios of full, partial, and no cooperation. After characterizing member behavior in the different scenarios, we study which form of cooperation can be sustained through repeated interaction, mutual monitoring, and reciprocity. To do so, we allow for different deviations from cooperation, which are then accompanied by different reactions according to an equivalent retaliation strategy. Our focus is on how member behavior and incentives to cooperate relate to team size. We also introduce conceptual elements that describe team production in organizational teams as well as interorganizational relationships. [ABSTRACT FROM AUTHOR]

Digital technologies challenge incumbent firms to rethink their established approaches to customer relationships. This article examines how a corporate bank reconfigured its relationship-oriented business model to benefit from digital transformation. The case analysis reveals a gradual transition toward a blended service model that first replaces, then complements, and finally augments physical with digital in increasingly complex customer interactions. While replacing and complementing human-enabled services with digital offerings are necessary steps of the digital transition, the associated competitive advantages are perceived as unlikely to endure. In contrast, augmenting human-enabled services with sophisticated digital technologies holds the potential for sustainable competitive advantage. [ABSTRACT FROM AUTHOR]

Several firms worldwide that attempted to penetrate the bottom of the pyramid (BOP) with digital service innovations have encountered disappointing returns. This article explores what capabilities firms should develop and how they should nourish them for value creation at the BOP. Using the multiple-case method, this study inductively derives persuasion, co-creation, adaptation, and self-sustainability as essential capabilities. Cumulative maneuvering of these capabilities resulted in a sand cone model. Both established incumbents and digital natives benefit from this model, which enables them to safeguard their digital offerings while penetrating or expanding within BOP markets. [ABSTRACT FROM AUTHOR]

Drawing upon value theory, this study investigates both the enabling and disabling features of marketplaces for consumers in the disability market. Analysis of longitudinal qualitative data collected before and after the introduction of a new disability service provision scheme in Australia offer empirical evidence of such marketplaces that are both creating and destroying value for people with disability and their carers. In some instances, value creation and destruction can co-occur for individual consumers. These empirical insights lead to a theoretical conceptualisation of the marketplace as not being wholly disabling, but rather consisting of disabling and enabling factors. Understanding these factors allows service providers and policy makers to make adjustments in view of maximising value creation and minimising value destruction. [ABSTRACT FROM AUTHOR]

Artificial intelligence (AI) has become an important driver of economic growth and innovation. With rapid advances in AI, firms have a strategic opportunity to re-envision the cognitive reapportionment of tasks between humans, AI, and non-AI technologies. In doing so, firms can transform and dramatically elevate value creation through their business models, processes, and market offerings. We focus on a key risk, patent infringement litigation (PIL), that can adversely impact a firm's value creation with AI. We posit and demonstrate that firms facing AI-PILs would have more negative short term abnormal returns compared to firms facing non-AI PILs. We further suggest that the abnormal returns are moderated by the types of plaintiffs and AI patents in which the abnormal returns are more negative when the plaintiffs are non-practicing entities (versus practicing entities) and when the AI patents at suit concern expertise-driven (versus data-driven) AI. Exploring the moderators jointly, we find evidence that for data-driven AI patents, the negative abnormal returns are stronger when the plaintiffs are practicing entities, but for expertise-driven AI patents, the negative abnormal returns are stronger when the plaintiffs are non-practicing entities. [ABSTRACT FROM AUTHOR]

Distributed Ledger Technology (DLT) refers to multi-party systems that enables saving encrypted data across a peer-to-peer network of nodes, without central authority. While DLT applications have been mainly studied in finance, we conduct empirical research on DLT application in supply chain management, combining theory testing and theory elaborating case research. Applying the Theory of Affordance Actualisation, we identify five DLT affordances: (1) verify product origin and history, (2) exchange data on digital product models, (3) track and trace products' logistics, (4) simplify supply chain finance, and (5) automate payments. We identify and evaluate these affordances and also outline how these affordances can be actualised. We contribute to the discourse of DLT value creation and provide practical guidance to assess DLT potential in supply chains. We integrate our findings into the academic discussion on collaboration in viable, intertwined supply networks. [ABSTRACT FROM AUTHOR]

This article explores the significance of creating tension in sales research and academic research in general. It acknowledges that many researchers struggle to generate interest in their work and fail to effectively communicate the value of their research to others. The article offers guidance to authors on how to identify research gaps, emphasize the importance of their work, and create tension in their writing. It also acknowledges the subjective nature of theoretical and practical relevance in sales research and encourages authors to seek feedback from peers. Overall, the article emphasizes the importance of creating tension in sales research to enhance the appeal and impact of academic work. [Extracted from the article]

This paper studies how private equity creates value and its consequences for consumer welfare in the insurance industry, where PE investments grew tenfold following the financial crisis. PE firms add value through regulatory and tax arbitrage that increases profits relative to their non-PE counterparts. Crucially, the impact on consumer welfare is nuanced: in the short run, consumers benefit from more favorably priced products. But the arbitrage strategy also exposes them to more risk, as annual expected losses scaled by capital buffers rise by 50 percentage points. This creates the possibility of consumer harm in the event of a downturn. Authors have furnished an Internet Appendix , which is available on the Oxford University Press Web site next to the link to the final published paper online. [ABSTRACT FROM AUTHOR]

Research on platform owners' entry into complementary markets points in divergent directions. One strand of the literature reports a squeeze on post-entry complementor profits due to increased competition, while another observes positive effects as increased customer attention and innovation benefit the complementary market as a whole. In this research note, we seek to transcend these conflicting views by comparing the effects of the early and late timing of platform owners' entry. We apply a difference-in-differences design to explore the drivers and effects of the timing of platform owners' entry using data from three entries that Amazon made into its Alexa voice assistant's complementary markets. Our findings suggest that early entry is driven by the motivation to boost the overall value creation of the complementary market, whereas late entry is driven by the motivation to capture value already created in a key complementary market. Importantly, our findings suggest that early entry, in contrast to late entry, creates substantial consumer attention that benefits complementors offering specialized functionality. In addition, the findings also suggest that complementors with more experience are more likely to benefit from the increased consumer attention. We contribute to platform research by showing that the timing of the platform owner's entry matters in a way that can potentially reconcile conflicting findings regarding the consequences of platform owners' entry into complementary markets. [ABSTRACT FROM AUTHOR]

Recent years have brought major technological breakthroughs in artificial intelligence (AI), and firms are expected to invest nearly $98 B in 2023. However, many AI projects never leave the pilot phase, and many companies have difficulties extracting value from their AI initiatives. To explain this contradiction, this article reports on a study of 55 projects implementing AI in organizations. It shows that organizational challenges in implementing AI projects are a result of a paradoxical tension created by two different perspectives on data science work: craft and mechanical work. Executives, managers, and data scientists should actively manage this tension to enable and sustain value creation through AI. [ABSTRACT FROM AUTHOR]

In leading strategy theories, such as industry analysis and value capture theory, maximizing bargaining power with transaction partners is a critical driver of profitability. However, in recent years a new business model has emerged that contradicts this fundamental precept: With pay-what-you-want (PWYW) pricing, a seller allows a buyer to name any nonnegative price, even zero, for the seller's product or service, and yet, enough buyers make voluntary positive payments, and of sufficient magnitude, that the seller may earn a substantial profit. Motivated by this development, we posit a theory of how value creation and value capture—though generally treated as distinct processes in strategy theory—are in fact strongly connected through the sociopsychological framing of a transaction: If a transaction is framed as a social exchange between the buyer and seller, the seller may capture more value with PWYW than if the seller posts a price or haggles with the buyer over terms in a market-based exchange. Our theory not only offers testable predictions about the conditions determining when PWYW will be successful but also extends strategy theory to consider social exchange as a mechanism for creating and capturing value. [ABSTRACT FROM AUTHOR]

We examine the role of non-venture private equity (PE) firms as intermediaries in the market for corporate assets. We argue that, in order to create and capture value by acquiring established businesses and selling them to corporate buyers, PE firms must possess at least one of three potential advantages: (a) they must be able to identify businesses that are currently undervalued (valuation advantage), (b) they must be able to enhance the intrinsic value of the business (governance advantage), or (c) they must be able to match the business to a more synergistic corporate owner than is immediately available (timing advantage). We discuss why, and under what conditions, PE firms may thus have an advantage in buying, owning, and selling businesses, and derive a set of propositions predicting which targets PE firms are most likely to pursue. Our study thus offers a comprehensive yet contingent theory of non-venture PE, developing an integrated value-based framework to explain this important and growing phenomenon. In doing so, we also offer new insights into the role of intermediaries in strategic factor markets, especially the market for the buying and selling of businesses. [ABSTRACT FROM AUTHOR]

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Purpose: While most research on female entrepreneurship has been conducted using the traditional private-for-profit logic, with the growing rise of hybrid and public organizational forms, the value of female entrepreneurial initiatives tends to be shared with society at large. Overcoming the traditional distinction between private vs public sectors, this paper relies on the publicness theory and aims to appreciate the shared value of female entrepreneurship by reviewing evidence from the field of knowledge sharing. Design/methodology/approach: The authors conduct a three-phase systematic literature review on female entrepreneurship and knowledge sharing based on a sample of 188 articles for the period 2010–2022 retrieved from the three most extensive databases for evaluating scientific research (i.e. WoS, Scopus and Google Scholar) using a combination of relevant keywords within business and management domain. After the performance analysis of selected publications, the authors conduct a content analysis aimed at identifying the most recurrent theoretical framing, the impact of female entrepreneurship on value creation and the use of knowledge sharing. Finally, the authors conduct a thematic analysis using the theoretical perspective of the publicness to frame how different knowledge-sharing practices have been used in female entrepreneurship to create and spread public value. Findings: The findings reveal that female entrepreneurship research has generally adopted managerial organizational and sociological theoretical frameworks, reported positive implications on value creation and has seldom exploited knowledge-sharing practices, with particular reference to the settings of low level of publicness. In addition, based on the development of the conceptual model, the authors suggest that the practice of networking in organizational structures characterized by a high level of political and/or economic authority makes the pattern of public value-sharing with the entire ecosystem easier. Originality/value: The authors adopt an original approach that frames female entrepreneurship research within the lens of publicness theory to highlight the knowledge-sharing practices that allow the value created by female entrepreneurial initiatives to become a shared value in organizations characterized by high levels of political and/or economic authority. The proposed framework contributes to the research on entrepreneurship and knowledge sharing by providing a structured reference point to carry forward research on gender entrepreneurship and knowledge-sharing practices through the theoretical lens of the publicness. [ABSTRACT FROM AUTHOR]

PurposeDesign/methodology/approachFindingsResearch ImplicationsPractical ImplicationsOriginalityThe factors that drive user value co-creation behavior are unique to China due to the country’s unique economic, political and cultural influences. However, few scholars have paid attention to the driving factors of user value co-creation behavior in the Chinese context. In this study, the authors deepen their understanding of the drivers of user value co-creation behavior by exploring the impact of relationship strength, a variable with Chinese characteristics, on value creation behavior.The article takes the relationship strength of online fitness users as the research object from the user’s perspective, uses literature and questionnaires to establish a model of the influence mechanism of online fitness users’ relationship strength on value co-creation behavior, use AMOS to test the model empirically based on the data of 471 senior Chinese online fitness users.The findings confirm that all dimensions of relationship strength, except duration, have a significant positive impact on value experience. Each dimension of relationship strength has a significant positive impact on demand satisfaction. Value experience and demand satisfaction have a significant direct positive impact on value co-creation behavior.This study introduced the variable relationship between strength, explore the user relationship strength with Chinese characteristics variables influence on value creating behavior, follow the “stimulus → psychological perception → value co-creation behavior” logic, build the user relationship strength of value creating action mechanism model, and carries on the empirical test, it broadens the research perspective of driving users to produce value co-creation behavior.The results of this study show that managers need to enhance the relationship strength of users in online fitness communities, especially to improve users’ perception of reciprocity, and to focus on users’ needs and experiences to achieve value co-creation.This study makes two main contributions. It examines the impact of online fitness user relationship strength on value co-creation behavior in the Chinese context, enriching the research on the drivers of value co-creation behavior. Additionally, this study reveals the influence mechanisms of online fitness user relationship strength on value co-creation behavior and provides theoretical guidance for online fitness company to drive users to generate value co-creation behavior. [ABSTRACT FROM AUTHOR]

Introduction: The purpose of this study was to provide an evidence base and conceptual framework to inform new guidelines for achieving a balance between sports and employment commitments (i.e., dual career, DC) of the employee-sportspersons. To shape a DC discourse in the workplace, the distinct and combined views of the employee-sportspersons (i.e., the Employee), the managers (i.e., the Employer) were considered. Methods: Following a concept mapping methodology, 257 international participants (25% employers and 75% employee-sportspersons) sorted and rated 50 potential statements associated with DC circumstances and supports in the workplace. Results: Six distinct clusters emerged, with the combined employers-employee co-creation scenario assigning 6 statements to the micro dimension (Cluster 1 = Workplace Benefits), 4 statements to the meso dimension (Cluster 2 = Role of National Sports Governing Bodies), 19 statements to the macro dimension (Cluster 3 = Dual Career Policy Development), 4 and 5 statements to the organizational dimensions (Cluster 4 = Employee-Employer Collaboration and Responsibility; Cluster 5 = Sport Career Integration), and 12 statements to the policy (Cluster 6 = Workplace Strategies for Dual Career Support) dimension. With respect to the employers, the employee-sportspersons showed higher scores (p < 0.05) for importance of clusters 2, 4, and 6, and for feasibility of clusters 2 and 6. Discussion: These findings suggest priorities for changes within the DC dimensions identified, and envisage flexible models for aligning corporate brand values and corporate social responsibility strategies through meaningful and proactive DC support of the employee-sportspersons in the workplace. The findings provide a rigorously derived evidence base to inform the formulation of new DC workplace guidelines. [ABSTRACT FROM AUTHOR]

In an era where Information and Communication Technologies (ICT) redefine the boundaries of competition and collaboration, the concept of coopetition — simultaneous competition and cooperation — emerges as a strategic imperative for small and medium-sized enterprises (SMEs). This study presents the design and development of an Industrial Internet of Things (IIoT) artefact designed to enable competition among SMEs. Bringing the Service-Dominant Logic (S-D logic) foundations to IIoT, a Design Science Research (DSR) approach was employed. This approach facilitated the integration of design theory with practical problem-solving, creating the Coopetition IIoT-based System. The primary goal of this solution is to augment the dynamics of coopetition networks, with a particular focus on SMEs. The practical evaluation of the Coopetition IIoT-based System is assessed through a prototype evaluation by experts representing twenty-four manufacturing stone SMEs, a crucial sector in the Portuguese economy. The feedback received was highly positive, indicating a positive evaluation rate of 78.9%. This favourable response highlights the Coopetition IIoT-based System's proficiency in fostering simultaneous competition and cooperation throughout the lifecycle of business opportunities in SME networks, thereby underscoring its potential as a facilitator of effective competition. Theoretically, this research enriches the application of S-D logic in coopetition networks and advances state-of-the-art IIoT systems. Practically, the Coopetition IIoT-based System demonstrates significant potential in boosting the competitiveness of SMEs in developed economies. Nonetheless, the ultimate efficacy of such IIoT systems will be best determined through real-world application and evaluation. Future research should concentrate on the real-case deployment and assessment of Coopetition IIoT-based Systems within coopetition networks. [ABSTRACT FROM AUTHOR]

Drawing on coopetition‐based and values‐based business model networks, we explore competitors' coevolutionary interactions to drive sustainability. Using a specialty coffee industry case study in Colombia, we propose an analytical framework for collaboration, leveraging resources to transform neglected industry values. We apply the congruence analysis method to compare theoretical expectations with empirical findings, providing rigorous evidence. Our study reveals that developing values‐based networks through coopetition allows collective problem resolution and offers new opportunities for value creation. This research contributes to coopetition and values‐based network theories, emphasizing practical implications for sustainability‐focused business models. By highlighting competitor collaboration intricacies, our study enhances our understanding of the dynamics of local markets. [ABSTRACT FROM AUTHOR]

Because of the ever‐increasing pressure on producers to adopt environmentally responsible industrial practices, remanufacturing has emerged as a key strategy to address the challenges of resource conservation and waste reduction. In this paper, we address a conspicuous research gap regarding innovative and large‐scale circular solutions in the form of remanufacturing systems. We investigate how the private sector can build widespread remanufacturing networks to handle waste from the appliance industry. Starting from a successful case study of a leading Italian distributor of spare parts, our analysis expands their existing business model and inductively develops an original framework for regional remanufacturing. Our resulting model encompasses a centralised hub specialised in high‐tech data management and supply‐chain logistics, coupled with two tiers of remanufacturing labs and repairers, diffusing triple‐bottom‐line benefits throughout the local territory. We discuss the generalisability of such a centralised/decentralised model and propose avenues for the policy support of systemic circular innovations. [ABSTRACT FROM AUTHOR]

Purpose: The purpose of this paper is to identify the potential and the challenges for different firms in adopting an AI-first strategy. The study attempts to discern if any company can prioritize AI at the forefront of their strategic plans. Design/methodology/approach: Drawing from illustrative examples from well-known AI-leaders like Netflix and Spotify, as well as from upcoming AI startups and industry incumbents, the paper explores the strategic role of AI in core business processes and customer value creation. It also discusses the advent and implications of generative AI tools since late 2022 to firms' business strategies. Findings: The authors identify three types of AI-first strategies, depending on firms' starting points: digital tycoon, niche carver and asset augmenter. The authors discuss how each strategy can aim to achieve data, algorithmic and execution advantages, and what the strategic bottlenecks and risks are within each strategy. Originality/value: To the best of the authors' knowledge, this paper is the first to systematically describe how companies can form "AI-first" strategies from different starting points. This study includes actionable examples from known industry players to more emerging startups and industrial incumbents. [ABSTRACT FROM AUTHOR]

This study explores how digital platforms generate economic and non‐economic value for a specific group of users: mumpreneurs. We collected qualitative data from 26 mumpreneurs in the United Kingdom who have caring responsibilities for young children and are running a business on the community‐based platform Instagram. We found that through using Instagram and its algorithms, mumpreneurs can create various types of value in this context. Drawing on previous research into value creation, we make several contributions to the information systems literature. First, we unpack and explain alternative forms of value generated by digital platforms. Our findings show that through community‐based platforms such as Instagram, mumpreneurs can create various types of economic and non‐economic value—engagement, cognitive, economic, and self‐preservation value—that is consistent with their business, social, and personal needs. Second, we propose a process model of value creation; and we identify two mechanisms that lead to value creation through Instagram's algorithms: recommended connectivity and adaptability. Third, we identify a temporal dimension of value creation through Instagram. This article contributes to the theory in the growing body of literature on value creation linked to digital platforms and explains several implications for theory and practice. [ABSTRACT FROM AUTHOR]

Value capture theory, or the application of cooperative game theory to theory and pedagogy in strategic management, has been growing in influence, but its potential for empirical research is underexploited. I briefly review value capture theory and then offer thoughts on how it may motivate and inform empirical research that both tests specific elements of value capture theory and uses insights and econometric models based on value capture theory to deepen our understanding of many topics of interest to strategy scholars and practitioners. [ABSTRACT FROM AUTHOR]

Routines are an essential aspect of innovation processes as all new ideas must be implemented into daily routines to work. Previously, public management theory has understood routines as barriers to innovation that constrain collaboration due to inertia. This study aims to introduce a new understanding of routines as a precondition for innovation processes. By employing organizational theory and public management theory, we investigate routines through the micro-processes involved. Based on findings from an ethnographic fieldwork study involving the introduction of at-home chemotherapy, we suggest a rethinking of the notion of routines by explicating intra- and inter-organizational interactions and value creation. [ABSTRACT FROM AUTHOR]

Recent attention to public service logic (PSL) has resulted in the creation of several theoretical guidelines for value creation. This empirical study applies PSL framework to explore how PSL is fit to and can adapt to the evolving landscape of the digitalization of public services. This research is based on 12 semi-structured interviews with managers of digital health services in Norway. Our results demonstrate that digital technology alters service users' involvement in value co-creation, helps solve capacity problems, empowers service users to take care of themselves, and cultivates several societal values but additional resources facilitating the co-creation process are needed. [ABSTRACT FROM AUTHOR]

International assignments (IAs) are a common feature of international business and human resource management, yet evidence of their organizational value is mixed and contradictory. We argue, contrary to extant IA literature, that this is due to the need to investigate the value to each of the home and the host organizations separately. We apply such an approach in a public sector case study using a dynamic capabilities lens, relevant given its theoretical underpinnings in value creation. Extending the IA value literature, we find that the value to the home and host differs both in type and timing, that the value to one may be detrimental to the other, and that the funding of the underlying costs of an IA is a critical feature. Understanding and assessing these factors separately is key to managing the overall combined organizational value of IAs. [ABSTRACT FROM AUTHOR]

OVERVIEW: The artificial intelligence (AI) revolution in new product development (NPD) has reached a critical juncture, demanding decisive action from business leaders. Our comprehensive study of key AI applications in NPD reveals a startling lack of adoption across industries, particularly in the United States. Despite the potential benefits, businesses also demonstrate weak intentions to adopt AI and low readiness regarding AI integration into NPD processes. Despite the low adoption rate, the study's results offer a compelling picture of AI's potential, including substantial positive impacts of AI use in key areas like product design, prototyping, testing, digital twin simulations, market analysis, and new product ideation. Benefits include accelerated development and markedly improved decision-making. PRACTITIONER TAKEAWAYS: The current adoption rate of AI for NPD is low, as is the intent to adopt, especially in the United States. Primary reasons for hesitancy include lack of management commitment, low demonstrated value, and lack of trust. Strong positive impact is evident between specific AI applications in the development and testing stages of the NPD process and critical NPD performance metrics. Firms should make a concerted effort to accelerate their AI adoption for NPD. The initiative must be led by strong commitment from senior leadership and focus on value creation. Firms must use a proven technology adoption process to guide AI implementation efforts and avoid common pitfalls. [ABSTRACT FROM AUTHOR]

IMPACT: Public sector accounting needs a pluralistic perspective for fostering a broader public value and interactions with citizens and other stakeholders. In this article, the authors suggest that integrated reporting (IR) is a useful accounting practice for promoting a pluralistic perspective into public sector accounting to nurture public value and accountability—even though there are still lessons to learn. Public sector organizations need to stimulate engagement with stakeholders making disclosures more relevant; develop a more holistic appreciation for value creation focusing on efficacy and outcomes for society; and promote integrated thinking across internal stakeholders to avoid a superficial adoption of IR. This article explores the potential for integrating reporting (IR) to foster public value and accountability through its pluralistic approach. Evidence from the IR framework, the relevant public sector accounting literature, and the experience of one local government which recently embraced IR confirm that such accounting practice can help promote public value and accountability through its integrated thinking and stakeholder engagement. Yet, while this is a promising avenue, there are still several limitations and obstacles to be dealt with. [ABSTRACT FROM AUTHOR]

Purpose: The purpose of this study is to examine how existing supply chain finance challenges confronting SMEs are affected by the emergence of smart fintech providers. In so doing the paper aims at uncovering critical role of fintech service provision in SCF and associated mechanisms that affect the SCF partners. Design/methodology/approach: An in-depth case study approach has been applied in this study. The overall design is informed by a 5-stage-based case study approach developed in operation management, including the literature review and research question, followed by case selection and instrument development, the data gathering, the analysis and findings and dissemination. Findings: The study shows that fintech service provider is capable of offering different digital technologies adapted to specific needs while concomitantly orchestrating the information flow across the partners. Key mechanisms that influence the establishment of trust-based relationships among the SCF partners, and related service processes and value creation based on the platform system architecture are explained. Practical implications: Several practical implications for digital platform management and other key digital SCF partners are identified. Originality/value: This paper contributes a novel perspective on the importance of digital trust in SCF and also contributes to the existing literature by filling up a gap with a new and fine-grained understanding of the role of fintech companies in SCF. [ABSTRACT FROM AUTHOR]

Research Summary: Novel formulations of strategic problems are key to innovation and exploration. Conventional wisdom suggests that intuitive thinking, rather than rational‐analytic thinking, facilitates novel problem formulations. This article proposes that intuitive thinking is insufficient and that novel formulations instead depend on sequencing rational‐analytic and intuitive thinking across two phases of the problem formulation task. Two experiments using samples of strategists in organizations support the importance of analysis followed by intuition when developing novel problem formulations. This article advances the "both‐and" approach to managerial cognition by investigating how harnessing intuition and analysis in combination may lead to a desirable outcome for a managerial task. This approach moves beyond the typical, "either‐or" approach to cognition in past studies, which pit analysis against intuition in achieving desirable outcomes. Managerial Summary: Unique and potentially contrarian theories on problems—novel problem formulations—are key to innovation, exploration, and value creation. Past research indicates that strategists should rely on intuition and gut feeling rather than analysis to boldly develop novel problem formulations. I propose that intuition alone can lead to premature, obvious conclusions. This article instead claims that novel formulations depend on combining analysis and intuition in a specific sequence. Analysis helps identify hidden needs and pain points that allow strategists to think of diverse possibilities for underlying causes. Intuition helps strategists boldly utilize these ambiguous, unstructured symptoms based on subjective beliefs to develop novel problem formulations. Two experiments with real‐world strategists support the arguments. [ABSTRACT FROM AUTHOR]

Mobile government (m-government) has been proposed as a means to rebuild public trust in government. However, there is limited discussion regarding how m-government shapes trust in the existing literature. Thus, our study aims to examine the impact of m-government services on various types of trust by using the concept of relative trust. Additionally, we investigate how public value creation, private value acquisition, and risk perception mediate the relationship between m-government use and citizens' relative trust in government. To test our hypotheses, this study collected data from a telephone survey of 2,875 public service users in China. The findings reveal that the use of m-government services is positively associated with citizens' relative trust in institutions but negatively associated with their relative trust in grassroots civil servants. Furthermore, perceived public and private values mediate the relationship between m-government services and citizens' relative trust in institutions versus grassroots civil servants, with private value playing a more significant mediating role. This study provides evidence on the role of m-government services in shaping various types of citizens' relative trust in government, including institutional trust and relational trust. [ABSTRACT FROM AUTHOR]

This research aimed to present a model for the competitiveness of selected Iranian knowledge-based companies in the fourth industrial revolution. Therefore, in terms of the goal, it is applied research because, in addition to the awareness and scientific aspect, it will also have a practical element for the relevant organizations. According to the purpose and nature of this research, in terms of method, it was qualitative research conducted by interviewing research experts. The statistical population of the study included Iran’s knowledge-based companies, which, according to the classification of the working group for evaluating and recognizing the competence of knowledge-based companies and institutions, the field of electricity and electronics, laser and photonics, were chosen due to their greater dependence on the components of the fourth industrial revolution. The approach of the qualitative part has been grounded in theory. The results showed that the competitiveness model of selected Iranian knowledge-based companies in the fourth industrial revolution includes internal organizational factors, Extra-organizational factors, agility, capable intellectual resources, value chain, innovative services and products, environmental factors, organizational factors, international drivers of the fourth industrial revolution, data challenges in the implementation of technology 04, governance factors in the fourth industrial revolution, industry’s relationship with University, increasing information literacy, continuous research and development, identification of technological advantage, capability building, laws appropriate to the characteristics of the fourth industrial revolution, attention to the environment, attention to the market and the needs created by the fourth industrial revolution, determining strategy, investment in technology, survival, and value creation. [ABSTRACT FROM AUTHOR]

The sharing economy provides an interesting playground in which to innovate business models with the aim of creating sustainable value. Despite the growing interest in the topic, the relationship between sharing economy business models and sustainability is still largely unknown. In this study, the focus is on examining how to increase the utilization of unused or underutilized assets through business models to create sustainable value. Based on the comprehensive analysis of sustainability‐oriented companies in the Finnish clothing industry, 11 business model (BM) types with different internal development and cooperation levels were identified, guiding the development of BMs toward sharing. By applying a contingency theory, we identified different contingency factors interacting with BM components and affecting the potential of these BMs to increase the sustainable use of resources and move toward increased sustainable value creation. This new understanding contributes especially to the call to study BM innovations in contingent situations, and highlights the importance of considering the context while analyzing the sustainable value creation potential of sharing economy BMs. [ABSTRACT FROM AUTHOR]