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The growth of last-mile delivery in developing countries is featuring the important contribution of crowdshippers. Therefore, exploring the factors affecting the intentions to stay in jobs of the crowdshippers is of great significance to maintain and sustainably develop the last-mile delivery service. Based on the Social Exchange Theory, we hypothesize that benefits (economic benefits, professional reputation, and job autonomy) and costs (risks and stress at work) have an effect on crowdshippers’ intentions to continue participating in last-mile delivery service in Vietnam. We also look for differences in motivations to stay in job between full-time and part-time workers. Survey data from 428 crowdshippers were analyzed using SmartPLS. The research findings indicate that economic benefits and work autonomy (benefits) have positive influences on intention to continue participating in crowd logistics, while risks and job stress (cost) have negative effects on the intention of crowsdhippers to continue their work. In addition, research findings also uncover that differences in motivation (perception of benefits and costs) to stay in job between full-time and part-time workers also affect their intentions. Although reputation did not show a significant impact on the crowdshippers’ intentions to continue participating in crowd logistics, it was discovered that reputation has a positive effect on full-time crowdshippers’ intentions to continue working. Based on the findings of this study, we recommend that businesses increase benefits and reduce costs in job to sustain and increase the continued participation in last-mile delivery.

This study presents an analysis based on data collected via questionnaire, surveying Gen Z customers using food delivery applications in Vietnam. The purpose of the original research was to investigate factors influencing Gen Z customers' decision to continue using the applications. The data set presented in this paper includes 361 valid responses that were collected by convenience sampling method from Hanoi and Hochiminh City, which are the two most potential regions of e-commerce transactions in Vietnam. After being collected, sorted, and filtered, the data was calculated by SPSS 22 and AMOS 23 software to extract descriptive analysis, Cronbach's Alpha, and confirmatory factor analysis (CFA). The calculation results indicated that this data set ensures reliability, convergent, and discriminant validity, which can serve as a good reference for future studies.

Switching to eco-friendly electrical equipment is a solution promoted by many countries toward the goal of sustainable development. This study develops the Theory of Planned Behavior (TPB) model to evaluate the influence of several factors on customers' adoption intention for rooftop solar energy products in emerging markets. i.e., Vietnam. The results of Structural Equation Modeling (SEM) analysis have shown that government incentive policies and environmental knowledge positively affect attitude towards adoption. In addition, adoption intention is motivated by subjective norms, environmental knowledge and attitude towards adoption. In contrast, the perceived monetary barrier significantly impedes adoption intention, but it can be alleviated by the factor of environmental knowledge. Among all independent factors, government incentive policies is found not to leave significant impact on customer intention adoption. In particular, the study also demonstrated the moderating role of personal innovativeness on the relationship between attitude and intention as well as perceived monetary barriers and intention adoption. These findings help to increase understanding of sustainable consumption behaviour in emerging countries and allow authors to suggest some implications for policy-makers and rooftop solar energy technology providers.

ABSTRACT: Digital transformation has received increasing attention from organizations and businesses that want to remain competitive in the digital world. Many banks have increasingly been embracing electronic commerce by providing electronic banking (e-banking) services. This study aimed to investigate the impact of electronic service (e-service) quality on customer intention to use video teller machine (VTM) services. Data were obtained from 450 customers in Vietnam, where digital transformation is a priority in the development strategy of the banking industry. Structural equation modeling reveals the positive impact of three e-service quality dimensions, including responsiveness, security, and interface quality, on the perceived ease of use (PEOU), perceived usefulness (PU), and attitude toward using VTM services. The findings also demonstrate that attitudes are positively related to intention toward using VTM services, and time-consciousness strengthens this relationship. These findings extend current knowledge about e-banking services in emerging markets and provide implications for bank managers and technology providers in promoting their service quality and customer use of VTM services.