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Principally due to unhealthy food choices that people make in grocery stores, almost half of adults worldwide are overweight and obese. Current food retail practices bear some responsibility for such public health issues. This paper argues that numerous attempts to promote healthy eating fail due to neglecting evolutionarily outdated food acquisition mechanisms. To understand underlying motives behind food choices, we distinguish proximate and ultimate explanations of consumer behavior, which complement the traditional approach to studying consumer behavior. Building on the evolutionary mismatch hypothesis and contrasting ancestral versus present-day foraging environments, we discuss how marketing activities exploit evolutionarily old food preferences and elicit unhealthy food choices. We conclude by explaining how to mitigate this harmful trend by applying the law of law’s leverage to facilitate effective strategies to increase healthy food choices. Notably, we show how evolutionary psychology principles can be used to reconcile competing interests between consumers, retailers, and decision-makers responsible for public health policies.

Purpose Previous research on salesperson-customer proximity has yielded mixed results, with some studies documenting positive proximity effects on shopping responses and others demonstrating the reverse. To reconcile such mixed findings, this paper aims to test whether and how salesperson proximity influences a series of key customer outcomes in actual retail settings using sample sizes that are considerably larger than most former investigations. Design/methodology/approach We conducted two high-powered field studies (N = 1,312) to test whether salesperson‐customer proximity influences consumers’ purchase behavior and store loyalty. Moreover, we investigated whether the short-term effects on purchase behavior were moderated by the extent to which the consumption context had a clear connection to consumers’ own bodies. Findings Salesperson proximity increased purchase incidence and spending in consumption contexts with a bodily basis (e.g. clothes, beauty, health), suggesting that consumers “buy their way out” in these contexts when a salesperson is violating their personal space. If anything, such proximity had a negative impact on consumers’ purchase behavior in contexts that lacked a clear bodily connection (e.g. building materials, furniture, books). Moreover, the link between proximity and consumer responses was mediated by discomfort, such that a salesperson standing close-by (vs farther away) increased discomfort, with negative downstream effects on shopping responses. Importantly, the authors found opposite proximity effects on short-term metrics (purchase incidence and spending) and long-term outcomes (store loyalty). Research limitations/implications Drawing on the nonverbal communication literature and theories on processing fluency, the current work introduces a theoretically relevant boundary condition for the effects of salesperson-customer proximity on consumers’ purchase behavior. Specifically, the bodily basis of the consumption context is discussed as a novel moderator, which may help to explain the mixed findings in this stream of research. Practical implications Salesperson-customer proximity may serve as a strategic sales tactic to improve short-term revenue in settings that are closely tied to consumers’ own bodies and characterized by one-time purchases. However, as salesperson proximity was found to be associated with lower store loyalty, irrespective of whether the shopping setting had a bodily basis, the risk of violating consumers’ personal space may have costly consequences from a long-term perspective. Originality/value The present field studies make three central contributions. First, we introduce a novel moderator for proximity effects in various sales and service settings. Second, we test the focal hypotheses with much higher statistical power than most existing proximity studies. Finally, we document that salesperson-customer proximity ironically yields opposite results on short-term metrics and long-term outcomes, thus underscoring the importance of not solely focusing on sales effectiveness when training frontline employees.

Multiple studies employ consumers’ intentions rather than actual purchases when assessing organic food consumption. These studies typically suggest a green bias in organic market share. Employing reactance and construal level theory, this research investigates the impact of one’s social distance to the character depicted in ads (animal vs. human) and the temporal distance (present vs. future) toward organic animal husbandry on consumers’ purchase responses directly; indirectly, as related to the portrayed character; and generally to organic foods. Three 2 (temporal distance: low, high) × 2 (social distance: low, high) between-subjects experiments demonstrate that low social distance depicting humans rather than animals induces psychological reactance, which impedes purchase intentions of organic groceries, whereas ads featuring high social and temporal distance (depicting animals in an ideal future husbandry state) increase consumers’ purchase intentions and actual purchase behavior, even for products with no direct connection to the depicted character in the ads.

This paper presents a critical review of published findings pertaining to the physical proximity between employees and customers in various sales and service settings. Following an overview of this stream of research, reflections are then offered on how the concepts of personal space and physical proximity may have changed in terms of their financial and well-being-related effects as a function of the COVID-19 pandemic. Due to the risk of infection in interpersonal interactions, and despite the affiliative aspects associated with physical proximity, recent recipes for success—as advocated by academics—may eventually have a negative impact on multiple crucial metrics in a post-pandemic world, such that employees’ physical proximity to customers may soon come with a wide array of costly consequences. The article concludes with a set of future research directions.

Summary Nutritional warnings have gained popularity, particularly in the region of the Americas, to facilitate the identification of products with excessive content of nutrients associated with non-communicable diseases and encourage healthier food choices. Although warnings have been shown to be effective, an in-depth understanding of the reasons why some consumers do not use them is still lacking. The aim of the present work was to explore self-reported use of nutritional warnings and to identify the reasons for not considering nutritional warnings for making food purchase decisions after policy implementation in Uruguay. A non-probabilistic sample of 858 Uruguayan participants was recruited using an advertisement on Facebook and Instagram. Through an online survey, self-reported use of nutritional warnings was asked using a closed-open ended questions. Participants who reported not considering warnings to make their purchase decisions were asked to explain the reasons why using an open-ended question. Responses were analysed using deductive coding, based on the Behavioural Drivers Model. Thirty seven percent of the participants stated that the warnings had not influenced their purchase decisions. Motives for not being influenced by the warnings were related to lack of interest, attitudes, lack of perceived self-efficacy, cognitive biases and limited rationality when making purchase decisions. In addition, structural barriers, such as availability, cost and trust in the food industry also emerged from participants’ responses. Strategies to encourage the use of warnings should include communication campaigns and policies to address structural barriers related to the perceived availability and affordability of healthy foods.

Love is a worldwide known phenomenon that affects many aspects of human life, including considering a romantic partner with whom to bond. Thus, developing a reliable and valid measure of love experiences is crucial. One of the most popular tools to test love levels is Sternberg's 45-item Triangular Love Scale (TLS-45), which measures three love components: Intimacy, Passion, and Commitment. However, our literature review reveals that the majority of studies (64%) use a broad variety of shortened versions of the TLS-45. To achieve scientific consensus and improve the reliability, comparability, and generalizability of results across studies, here, we develop a short version of the scale–the TLS-15–which contains 15 items with a 5-point rather than 9-point response scale. In Study 1 (N = 7,332), we re-analyzed secondary data from a large-scale multinational study that validated the original TLS-45 to establish whether the scale could be truncated. In Study 2 (N = 307), we provided evidence for the three-factor structure of the TLS-15 and its reliability. Study 3 (N = 413) confirmed convergent validity and test-retest stability of the TLS-15. Study 4 (N = 60,311) presented a large-scale validation across 37 linguistic versions of the TLS-15 on a cross-cultural sample spanning every continent of the globe. The overall results provided support for the reliability, validity, and cross-cultural invariance of the TLS-15, which could be used as a measure of love components–separately or jointly as a three-factor measure.

Although living standards in certain parts of the world have improved significantly in recent decades, these improvements have often been accompanied by environmental degradation that poses health risks to millions of people. Sustainable food choices play a critical role in addressing these environmental challenges. The current review summarizes how sustainable food choices are used as an impression management strategy—action aimed at projecting a desirable image of oneself to others. We show how three distinct factors—status striving, group cooperation, and the desire to attract a partner—influence the use of sustainable food as an impression management tactic. The review concludes by highlighting several future research directions based on recent research on related topics.

The COVID-19 pandemic continues to impact people worldwide–steadily depleting scarce resources in healthcare. Medical Artificial Intelligence (AI) promises a much-needed relief but only if the technology gets adopted at scale. The present research investigates people’s intention to adopt medical AI as well as the drivers of this adoption in a representative study of two European countries (Denmark and France,N= 1068) during the initial phase of the COVID-19 pandemic. Results reveal AI aversion; only 1 of 10 individuals choose medical AI over human physicians in a hypothetical triage-phase of COVID-19 pre-hospital entrance. Key predictors of medical AI adoption are people’s trust in medical AI and, to a lesser extent, the trait of open-mindedness. More importantly, our results reveal that mistrust and perceived uniqueness neglect from human physicians, as well as a lack of social belonging significantly increase people’s medical AI adoption. These results suggest that for medical AI to be widely adopted, people may need to express less confidence in human physicians and to even feel disconnected from humanity. We discuss the social implications of these findings and propose that successful medical AI adoption policy should focus on trust building measures–without eroding trust in human physicians.

Almost 40% of global mortality is attributable to an unhealthy diet, and adolescents and young adults are particularly affected by growing obesity rates. How do (young) people conceptualize and judge the healthiness of foods and how are the judgments embedded in people’s mental representations of the food ecology? We asked respondents to rate a large range of common food products on a diverse set of characteristics and then applied the psychometric paradigm to identify the dimensions structuring people’s mental representations of the foods. Respondents were also asked to rate each food in terms of its healthiness, and we used the foods’ scores on the extracted dimensions to predict the healthiness judgments. We compared three groups of respondents: adolescents, lay adults, and nutrition experts. Naturalness levels (e.g., processing, artificial additives) and cholesterol and protein content emerged as the two central dimensions structuring respondents’ mental representations of the foods. Relative to the other two groups, the adolescents’ representations were less differentiated. Judged food healthiness was determined by multiple factors, but naturalness was the strongest predictor across all groups. Overall, the adolescents’ responses showed considerable heterogeneity, suggesting a lack of solid food knowledge and the need for tailored nutrition education on specific food products and content characteristics. Paid open access

At the beginning of 2020, COVID-19 became a global problem. Despite all the efforts to emphasize the relevance of preventive measures, not everyone adhered to them. Thus, learning more about the characteristics determining attitudinal and behavioral responses to the pandemic is crucial to improving future interventions. In this study, we applied machine learning on the multinational data collected by the International Collaboration on the Social and Moral Psychology of COVID-19 (N = 51,404) to test the predictive efficacy of constructs from social, moral, cognitive, and personality psychology, as well as socio-demographic factors, in the attitudinal and behavioral responses to the pandemic. The results point to several valuable insights. Internalized moral identity provided the most consistent predictive contribution—individuals perceiving moral traits as central to their self-concept reported higher adherence to preventive measures. Similar results were found for morality as cooperation, symbolized moral identity, self-control, open-mindedness, and collective narcissism, while the inverse relationship was evident for the endorsement of conspiracy theories. However, we also found a non-neglible variability in the explained variance and predictive contributions with respect to macro-level factors such as the pandemic stage or cultural region. Overall, the results underscore the importance of morality-related and contextual factors in understanding adherence to public health recommendations during the pandemic., PNAS Nexus, 1 (3), ISSN:2752-6542

The calorie content of food plays a pivotal role in shaping consumers’ food choices. Previous research indicates that consumers often base their calorie judgments of food on seemingly superficial cues present in the environment in which they make their evaluations. For example, the addition of vegetables to a meal induces a “health halo,” thereby lowering the perceived calorie content of the entire dish. We examine whether environmental cues communicating naturalness may trigger such a “halo” effect. Specifically, we test whether meals accompanied by a natural (vs. urban) environment are estimated to be lower in their calorie content. Although recent research has found no association between eating environments and consumers’ calorie judgments, we propose that these null findings may have emerged at least in part as a result of the failure to consider a critical moderator: the perceived healthiness of the food. Consistent with this notion, a mixed (between-within-subjects) design experiment reveals that participants estimate the total calorie content of meals as lower when such evaluations are carried out in a natural (vs. urban) environment, but only for foods rated as relatively unhealthy and not for food rated as relatively healthy. Overall, our results highlight the moderating role of perceived food healthiness when studying the effects of environmental cues on consumers’ calorie judgments.

Intelligent machines are steadily replacing human workforce in retail and service. Although customers' short-term responses toward service robots are well understood, little is known about the potential long-term effects of replacing humans with robots in these settings. Drawing on social perception theory, the Stimulus–Organism–Response (SOR) model, and speciesism theory, the current research examines whether and how human and robotic service workers influence customers' loyalty responses depending on whether these living and nonliving entities acknowledge customers. Across three experiments and a series of different shopping settings (N = 1541), we expose customers to human (vs. robotic) service workers who do (vs. do not) acknowledge them through eye contact. A human (vs. robotic) acknowledgment was found to result in significantly more favorable loyalty responses; an effect mediated by the perceived warmth and, to a lesser extent, the perceived competence of the service workers. These findings hold across embarrassing (e.g., shopping for lingerie or sex toys) and non-embarrassing (e.g., shopping for shoes) settings, offering generalizable insights for managers and scholars concerned with the outcomes of implementing innovative human-centric technologies in various consumption contexts.

Several studies suggest that consumers match stimuli across sensory modalities, with angular (vs. round) typefaces typically associated with sourness (vs. sweetness). Drawing on findings from the field of crossmodal correspondences, this study (N = 220) examined potential typeface effects in naturalistic settings and found that exposure to angular (vs. round) typeface increased (decreased) consumers’ preferences for sour (sweet) food but had no impact on their expectations or perceptions of these tastes. Moreover, while typeface did not have a direct effect on food choices, consumers exposed to angular (vs. round) typeface reported a greater relative preference for sour over sweet foods, resulting in sourer (vs. sweeter) food choices. However, the effects of typeface on preferences and food choices were moderated by consumers’ age, and only applied to older (vs. younger) consumers, with different taste preferences between older and younger consumers constituting a possible explanation for such age-contingent findings. Thus, exposure to angular (vs. round) typeface increased older consumers’ choice likelihood of sourer (vs. sweeter) food alternatives, with this effect being mediated by increased preferences for sour relative to sweet foods. In contrast, younger consumers were consistently more inclined to prefer and choose sweet (vs. sour) food options, regardless of whether they were exposed to angular or round typeface. Taken together, the current research reveals how, why, and when typefaces may be crossmodally linked to consumers’ preferences, purchase patterns, and choice behavior.

Adolescents are particularly vulnerable to digital food marketing. However, research on adolescents' recall, awareness, and opinions of this type of marketing is still scarce. Accordingly, the present study aimed to conduct an in-depth examination of adolescents' experiences with digital food marketing. A convenience sample of 209 adolescents was recruited at two private educational institutions and a public health facility in Montevideo, the capital city of Uruguay. Semi-structured group interviews were conducted, recorded in audio and transcribed. The transcripts were analyzed using content analysis based on a deductive-inductive approach. Results showed that participants were highly exposed to digital food marketing, as they all remembered having seen advertisements, with those of fast-food restaurants and food-ordering apps being the most frequently mentioned. According to the adolescents' accounts, images, colors, music, oversized portions, product novelty, price promotions and celebrities were the most memorable aspects of food advertisements. Participants recognized the effect of advertisements on product awareness and wanting, and, to a lesser extent, on actual purchase and consumption behavior. Factors that were thought to mediate the impact of digital marketing on food choice were also identified. In the final part of the interviews, participants proposed strategies to reduce the effect of digital marketing on their food choices, which included both regulatory approaches to reduce exposure to digital marketing of unhealthy foods and behavior change communication. Together, the current findings provide insights for the development of multifaceted strategies to reduce the effects of digital food marketing on the eating habits of adolescents.

This eye-tracking study investigated whether the physical appearance of another consumer can influence people’s visual attention and choice behavior in a grocery shopping context. Participants (N = 96) took part in a lab-based experiment and watched a brief video recording featuring a female consumer standing in front of a supermarket shelf. The appearance and body type of the consumer was manipulated between conditions, such that she was perceived as 1) healthy and of normal weight, 2) unhealthy by means of overweight, or 3) unhealthy through visual signs associated with a potentially unhealthy lifestyle, but not by means of overweight. Next, participants were exposed to a supermarket shelf with cereals and were asked to choose one alternative they could consider buying. Prior exposure to a seemingly unhealthy (vs. healthy) consumer resulted in a relative increase in participants’ visual attention towards products perceived to be healthy (vs. unhealthy), which prompted cereal choices deemed to be healthier. This effect was stronger for products that holistically, through their design features, managed to convey the impression that they are healthy rather than products with explicit cues linked to healthiness (i.e., the keyhole label). These results offer important implications regarding packaging design for marketers, brand owners, and policy makers. Moreover, the findings highlight the value of technological tools, such as eye-tracking methodology, for capturing consumers’ entire decision-making processes instead of focusing solely on outcome-based metrics, such as choice data or purchase behavior.

People across the world and throughout history have gone to great lengths to enhance their physical appearance. Evolutionary psychologists and ethologists have largely attempted to explain this phenomenon via mating preferences and strategies. Here, we test one of the most popular evolutionary hypotheses for beauty-enhancing behaviors, drawn from mating market and parasite stress perspectives, in a large cross-cultural sample. We also test hypotheses drawn from other influential and non-mutually exclusive theoretical frameworks, from biosocial role theory to a cultural media perspective. Survey data from 93,158 human participants across 93 countries provide evidence that behaviors such as applying makeup or using other cosmetics, hair grooming, clothing style, caring for body hygiene, and exercising or following a specific diet for the specific purpose of improving ones physical attractiveness, are universal. Indeed, 99% of participants reported spending >10 min a day performing beauty-enhancing behaviors. The results largely support evolutionary hypotheses: more time was spent enhancing beauty by women (almost 4 h a day, on average) than by men (3.6 h a day), by the youngest participants (and contrary to predictions, also the oldest), by those with a relatively more severe history of infectious diseases, and by participants currently dating compared to those in established relationships. The strongest predictor of attractiveness-enhancing behaviors was social media usage. Other predictors, in order of effect size, included adhering to traditional gender roles, residing in countries with less gender equality, considering oneself as highly attractive or, conversely, highly unattractive, TV watching time, higher socioeconomic status, right-wing political beliefs, a lower level of education, and personal individualistic attitudes. This study provides novel insight into universal beauty-enhancing behaviors by unifying evolutionary theory with several other complementary perspectives., National Science Center, Poland [2019/33/N/HS6/00054]; Basic Research Program at the National Research University Higher School of Economics (HSE University); Basic Research Program at HSE University, RF; FCT [UID/PSI/03125/2021, SFRH/BD/126304/2016]; UTAR Research Centre Excellence Award; Universiti Tunku Abdul Rahman [2019 -CAP (6401/0019)], This work is the result of the research project funded by the National Science Center, Poland (2019/33/N/HS6/00054). Dmitry Grigoryev was supported by the Basic Research Program at the National Research University Higher School of Economics (HSE University).; Dmitrii Dubrov was supported by the Basic Research Program at HSE University, RF.; Patricia Arriaga was supported by the FCT through funds from the research center UID/PSI/03125/2021. Anabela C. Santos was supported by the FCT through funds from a PhD grant SFRH/BD/126304/2016. Kavitha Nalla Muthu and Chee-Seng Tan were supported by the UTAR Research Centre Excellence Award 2019 -CAP (6401/0019) from the Universiti Tunku Abdul Rahman.

As one of the retailer’s most potent recovery tactics to offset disgruntled customers, firms invest heavily in compensation to increase customer satisfaction and improve loyalty. However, the effectiveness of this tactic remains unclear. This study examines whether firm-offered compensation affects customers’ emotional responses and bad-mouthing behavior (i.e., telling others about a particular problem). Importantly, the study investigates whether the level of collaboration during the recovery encounter moderates the link between compensation and customers’ emotional responses, and whether collaborative efforts influence the effectiveness of compensation. The findings indicate that collaboration during the recovery encounter is necessary if compensation is to mitigate negative emotional responses, with downstream effects on bad-mouthing behavior. In confirming the importance of collaboration during recovery encounters, the findings have critical managerial and financial implications. Article part of Arsenovic's doctoral thesis (2021) Proactivity in Service Failure and Service Recovery as manuscript.

Multiple studies have examined the extent to which consumers’ hunger levels predict their food choices and preference patterns. These investigations often involve making binary choices between hedonic and utilitarian foods. However, most consumers entering a grocery store are not restricted to solely selecting either hedonic or utilitarian foods. Rather, they typically choose both hedonic and utilitarian food options. Moreover, little is known about the effects of hunger on the quality of these food choices or consumers’ cognitive performance in food contexts. To address these gaps, the current study explored (1) whether experimentally induced hunger (vs. satiation) influenced the option quality of consumers’ chosen food items (i.e., the match between actual choices and stated preferences); (2) whether this potential interplay was contingent on the food category (hedonic vs. utilitarian); and (3) whether hungry (vs. satiated) consumers’ performance differed on cognitively challenging tasks. The results revealed that hunger did not lead to a generalized decrease in consumers’ option quality. However, option quality was inferior for utilitarian—but not hedonic—foods among hungry participants, whereas no such differences were found for satiated participants. Hungry (vs. satiated) consumers also performed significantly worse on cognitively demanding tasks, underscoring the far-reaching consequences of hunger on consumers’ decision-making. Together, the current research offers a novel way of testing whether and how hunger influences the quality of consumers’ chosen food items in both hedonic and utilitarian food categories.

A fundamental characteristic of modern societies is economic inequality, where deprived individuals experience chronic economic scarcity. While such experiences have been shown to produce detrimental outcomes in regards to human judgment and decision-making, the consequences of such scarcity for our morality remain debated. We conduct one of the most comprehensive tests of the relationship between experiences of relative chronic economic scarcity and various measures linked to morality. In a pre-registered study, we analyse data from a large, cross-national survey (N = 46,450 across 67 countries) allowing us to address important limitations related to measurement validity and external validity in past research. Our findings demonstrate that experiences of relative chronic economic scarcity, as indexed by (1) low subjective socioeconomic status at the individual level, and (2) income inequality at the national macro level, predict higher levels of moral identity, higher morality-as-cooperation, a larger moral circle, and importantly; more prosocial behaviour. The results appear robust to several advanced control analyses. Finally, exploratory analyses indicate that observed income inequality at the national level does not significantly moderate the predicted effect of subjective socioeconomic status. Our findings have vital implications for understanding human morality under chronic resource scarcity.

One of the greatest public health crises in recent times, the COVID-19 pandemic, has come with a myriad of challenges in terms of health communication and public cooperation to prevent the spread of the disease. Understanding which are the key determinants that make certain individuals more cooperative is key in effectively tackling pandemics and similar future challenges. In the present study (N = 800), we investigated whether gender differences in compliance with preventive health behaviors (PHB) at the onset of the COVID-19 pandemic could be established, and, if so, whether the personality traits of agreeableness and conscientiousness could help explain this presumed relationship. Consistent with our theorizing, we found women to score higher than men on agreeableness and conscientiousness, and to be more willing to comply with a set of PHB. Importantly, both personality traits were found to mediate the gender-compliance link. This means that women's greater compliance levels with PHB could, at least in part, be attributed to their higher agreeableness and conscientiousness scores. A greater understanding of the determinants of PHB in terms of gender and associated personality traits may help identify options for developing more effective communication campaigns, both in terms of communication channel selection and message content.