1. CSR maturity model for smart city assessment.
- Author
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Suliman, Alaeldin, Rankin, Jeff, and Robak, Anna
- Subjects
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SMART cities , *URBAN renewal , *CITY dwellers , *PROBLEM solving , *PUBLIC transit , *URBAN growth - Abstract
Population and urban growth are challenging traditional approaches to solving city-related problems. To meet these challenges, the concept of smart city/community (SC) has been introduced as a strategic solution. This research seeks to identify the key smartness dimensions of a city, build a corresponding novel smartness concept, and develop a full assessment model. The contribution of this research includes identifying three key dimensions for SCs: connectivity (C), sustainability (S), and resiliency (R); and developing a corresponding maturity model (MM) for SC assessment referred to as CSR-MM. The model's applicability is validated by examining its conformance to MM design principles, available in the literature, and practically demonstrated via a case study (Fredericton Public Transit, New Brunswick). The assessment outcomes were compared against an international SC assessment tool (ISO37120 2018). Municipalities will benefit from this CSR-MM in identifying maturity gaps, setting prioritized goals, and focusing on continuously improving citizens' well-being. [ABSTRACT FROM AUTHOR]
- Published
- 2021
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